Ibis Styles London Excel
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How has this hotel rated in the past?
- Continental Breakfast
- Drycleaning onsite
- Meeting rooms/conference facilities
- Airport Transportation
- Non-smoking hotel
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Historical Traveler Reviews Ibis Styles London Excel
Brilliant way to end a UK holiday.
Hotel was wonderful.
More room than I had expected for 50 pound a night for the 3 of us.
Clean. Quiet. Comfortable.
Well worth booking into. Shame the Gym facilities located next door had just folded. Would have loved a sauna on the first night. Nevermind.
The hotel is ideal if you want a clean, quiet hotel at a reasonable price. It is a typical business hotel, the rooms are of an adequate size,the shower is good and there is a good choice of options at breakfast. It is next to a dlr station which goes straight into London taking about 25 minutes to the centre. If you don't need to be in the centre and are happy travelling by tube this is a very good option. The food served in the pub next door is also suprisingly good value/quality and not your typical pub fare. I was more than happy with my stay and had no complaints.
I stayed here in October 2004. The hotel is amazing value, the breakfast is second to non. The location is great away from the city but close enough by LDR, the station is literally out the door! 20 minutes to Tower Gateway.
The rooms and facilities are great. I wanted to stay again in January but there was no room so if you like it, dont tell anyone as its a gem!!
I read some of the reviews prior to a cheap London Break. I began to think I should have known better, being well aware that if a thing seems too cheap, it probably is. My wife and I were pleasantly supprised with the hotel. I cannot for the life of me understand why some reviewers could possibly expect the Ritz at these prices. Our time at the Hotel was very limited as I'm sure is the case for most people visiting a place outside London. The service was very pleasant and the management & employees polite, the bed in our double bedded room was two single beds fixed together & was in fact wider than the Super King we had at home. We had tea & coffee making facilities, a colour television with remote control, a hair drier and Air Conditioning. The bathroom was not much less adequate than some Four Star hotels we have stayed in, though myself, being rather large, had to play a little clever to contend with a somewhat smallish shower cubicle. Travelling to the centre of London from a Light Railway Station immediately over the road which connects straight into the Underground network was certainly faster than surface travel. The main thing we required was cleanliness and that seemed apparent. The place had obviously just been decorated so maybe complainants could possibly have been faced with something looking a little different.
I'm quite amazed that some reviewers find this hotel acceptable. The hotel sits opposite Customs House DLR stop and has a pub and Chinese restaurant incorporated into its facade. It is basic in the extreme, being a prefabricated building with cold corridors and plastic features. The rooms have a small shower cubicle and separate toilet, though both are plasticated and cramped. A vertical neon striplight serves as the bedside lamp. The hotel is like those cheap travel accommodations found alongside French routes nationales, except, being London, it is much more expensive. In its favour, it is convenient for the Excel exhibition centre and also only 4km from London City Airport, though a taxi will still cost around £6.00 until they finish the airport extension for the DLR. If you are faced with paying anything more than around £40 a night, it is worth looking elsewhere - or you will feel quite disappointed.
Good Value For Money
Having read previous reviews prior to our visit, we went with a little apprehension. This we found to be totally unfounded. The hotel was comfortable, the staff pleasant and helpful at all times, and the area is not as we anticipated. We found it no way intimidating and well serviced by public transport. The hotel being right outside the station. The rooms are somewhat on the small side, but more than adequate, they were clean and comfortable which is what a visitor to London requires for the night. We spent three nights there and coped with two adults and a child in the room with no problems. The only major down side for us, was the distance to the main attractions, about 45 minutes by public transport including changes at various tube stations depending on where you are going, but for the price we paid, and given the public transport to get you right to the front door is very good and frequent, maybe not that major !
A really poor hotel
My husband and I stayed at this hotel for 2 nights whilst attending the Toy Fair at the Excel exhibition centre for which it is very conveniently located. That is about the only good thing you can say about it. The rooms are small, the bathrooms are tiny and seem to have been pre-fabricated from a plastic kit, the towels and sheets are of the poorest possible quality.
There is a car park in which you can park for 10 GBP per day (or part of) but there were not enough spaces for all the guests and although the carpark attendant tried to help us by letting us double park, we had to leave our keys with reception so they could move the car and kept popping back to see where it was now. There are a couple of restaurants on site but we did not try them - the breakfast was also poor - congealed hot food and mucky tables.
The staff are all eastern European and although those that speak English were friendly, the whole place had the feel of an airport transit lounge. This would all be OK if it was very cheap but that was not our experience.
A rare mix of incompetence and arrogance
We spent the New Year holidays at this hotel (my wife, six year old son and myself). On arrival I offered to pay cash but was told I could do that on check out but had to give my credit card anyway 'in case you run away'. Five days later we were woken up at 10 pm to be told we had until tomorrow morning 7 am to pay or leave as we hadn't paid and that a message had been left in our room for three days ...
Not only was there no message, but we had been trying unsuccessfully to contact management for 3 days (we were actually told by reception they were too busy to see guests) as my son's pet stuffed toy disappeard from the room after the first day. He had left it on the floor and the chamber maid must have thrown it away. The chamber maids were Polish and did not speak a word of English. When we finally saw the Head of Housekeeping he told us no such toy had ever been found.
At the breakfast room they are constantly running out of cups, cutlery, dishes, etc and the tables are not systematically cleaned after each guest. But when they are, anything you might have left on the table while helping yourself to the buffet, is carried away.
Great value for money
Stayed here twice as the hotel is one of the best value in London. Only about Â£22 per night ( $40 ). Situated near city airport and opposite Excel exhibition Centre and DLR station. Takes approx 20 mins into central London. Business like hotel, small rooms but very comfortable and clean. Great power shower. Full breakfast included. Lots of interesting things to see at canary wharf near by or head down to Greenwich, only 15 mins on the dlr. No hassle getting into London if you don't mind travelling on the tubes/DLR trains...quite good fun. Lots of new hotels getting built around this area, Ibis/Novotel/Ramada etc etc. Would definately recommend a stay in the Docklands at the Custom House Hotel.
A great value hotel
The Custom House Hotel is located in the Docklands area of London, about 15-20 minutes out of central London by tube & Docklands Light Railway. The hotel is very modern with good facilities - a pub, and choice of eating options - Indian, Chinese, Steak or juice bar. Also lots of vending machines, ironing room and a good buffet breakfast. I had a double room - small but clean and comfy. You get a kettle and TV and an interesting bathroom - huge walk in shower, separate loo and wash basin in corner of the room. As a single female traveller I felt safe in the hotel but the local area is run down - I wouldnt like to walk about on my own at night. The hotel is opposite the railway station and near to the Excel business and leisure centre. I booked through a travel company - superbreaks in the UK and it costs ?22.50 per person per night which for London is good value. I think this area will be developed in the next few years. There is also a health club - gym,pool,spa next door that you can use for a ?5 fee. Good value for money hotel, but not in a great area.
TripAdvisor Reviews Ibis Styles London Excel
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