Roaches Anyone?

I stayed at the hotel from October 11 through October 14, 2003. I was very disappointed with my hotel room (730). My primary concern was the lack of cleanliness of the room. I was busy much of the time and basically needed a place to relax and refresh myself. The room was not clean! Further, I woke up one night and saw a bug in the bed. I was surprised and tried to kill it but it was too fast. I thought I might be dreaming. I have never seen bugs in a Hyatt hotel. When I was packing to leave, I saw the same type of bug in the closet.I reported this to a manager (Steve) after I checked out. I told him there were roaches in my room. He replied, I have never heard that before. He also queried me on whether I had contacted anyone, concerning the complaint.

I was originating a complaint, at that time. Im not an entomologist so they may not have been a roaches, however, they were bugs. I got the impression that he (Steve) did not believe me. He asked me the room number and indicated that he would check it out. I never saw him write any of this down I suppose he has a good memory. I think customer complaints should be documented. He could have at least appeared concerned. I will be attending the Perspectives of Employment of Persons with Disabilities Conference, at the Hyatt Regency in Bethesda December 10-12, 2003. The Hyatt Regency Capital Hill is a four (4) star hotel based on hotel.com and the Hyatt Regency Bethesda is listed as a three (3) star hotel. Does this mean there will be more bugs? I think I will have to find another hotel close to Bethesda for myself and some of my colleagues. Again, I know this does not mean much to Hyatt.Am I asking too much, to have a clean and bug free room? If I am asking too much you have lost a customer.I sent a letter to Hyatts Customer Affairs office concerning the above complaint. You guested it, they are going to upgrade my next stay. Thanks for nothing. I won't be staying at another Hyatt unless it is the only game in town.

Rough Around The Edges

I stayed at this hotel for a long weekend in November 2003. The location of the hotel is great, literally two blocks to the Capitol Building and the National Mall. We arrived at the hotel about 10 PM, got our keys, and headed up to the room. Unfortunately, the keys did not work NOR did the next set that I went down to the front desk to get. Finally someone from security came up with a new set that finally worked. Well, after going down for a drink in the lounge, we went back upstairs and the keys would not work again! Another man from security came up to the room and demonstrated that in order for the keys to work, we would have to shove the key as far as possible to the left hand side of the card reader because the system is old. He also said that they have told the front desk to tell people this fact, but no one ever mentioned anything to us. I saw several people struggling with their keys during the weekend, so I know the problem was not just with our door. Another problem was that the hotel was at occupancy, and was therefore very busy. There are four guest room elevators in the main lobby and they took forever at all times of the day (and were constantly jammed full of people). There are three additional elevators that we discovered in another wing of the hotel, but I don't think most people knew about them. Also, if you plan to order room service, do it before 10PM because the service stops at that time. The menu in the room does say there is all-night dining available, but when we called to order we were told the kitchen was closed and we could not order anything (even beverages). Why would we try to order beverages from room service? Well that's because the vending machine on our floor was empty for the entire weekend, and we could not use the stairs to go to another floor because the doors only opened on the street level and not other floors (due to security). Overall, the stay at the Hyatt Capitol Hill was great. The rooms are nice (very typical Hyatt), the staff is friendly, and, as mentioned, the location is great! We just encountered a few bumps in the road that I thought I would share. Have a good trip!

Just Ok

Just ok... that is the best way to describe this hotel. Usually stay at the Westin on M and wanted to try something different... Will return to the Westin. The rooms were very plain and dusty... The people who worked there could not of been nicer or more helpful.. Ok location, nothing special.

Join the Hyatt Club. H CH was good time

I stayed in the Hyatt Capital hill during the summer and had a gfreat time. The room was spacious. clean and comfortable. I had a king size and it was great. Even though Expedia madea mistake with m,y reservation, Ithe front desk clerk remidied the problem in a minmute.

She was both kind and courteous. If I may make a suggestion; I belong to the Hyatt club, and even though I do not stay there much I beleive it helps a great deal to belong to it. It does not cost anything but I did get my paper had breakfast and enjoyed my stay. It was a short walk to a tapas restaurant which was enjoyasble and I would go back there again

No room at the inn.

We booked our room 3 months in advance via Expedia. My credit card had already been billed and paid. When we arrived we were told our room was not available because someone else had decided to stay over ( believe it or not ). We were sent to another hotel which also could not provide us a room and finally to a third , all on foot at 01:30 in the AM. A friend of mine had the thing happen to them even though they had called that morning to confirm their room was available. After a long flight, there is no discount worth this kind of service.

Disappointing!!

I have stayed in Hyatts before and this by far was the most disappointing. The hotel itself is beautiful but they charge for EVERYTHING. Our bathroom was disgusting when we arrived and it took them over a day to clean it. The valets called up late to the room to say our car battery died but they never hit the alarm button. Panic over nothing. There must be better deals in the city than this one.

Don't stay here!

We arrived and requested a Non-smoking room/ The non-smoking room reaked of smoke. Called down to front desk and was put on hold.

Reassigned to another room. Bathtub rusting and handles on drawers missing. Bottles of water in your room with signs that states consume the water and $3.75 charge will be posted to room. Several other calls to front desk always resulted in being put on hold. Housekeeping begins knocking on doors at 7:30 a.m. until you finally get up and they will continue to knock until you leave. Paid for moves stop 15 minutes prior to the end. I explained all these issues to the to the Front Desk person upon check out and she replied. On behalf of Hyatt Regency...we apologize. I was seeking a good place to stay not "I'm sorrys".

I will stay a Marriott Hotels.

Hyatt was GREAT!

We stayed at the Hyatt on New Jersey Av. in Washington, DC from June 4-9. The rooms were clean, the A/C worked wonderfully and the concierges (Glenn and Arlene) were the BEST!!!! Stay here!

Hyatt Capitol

I recently stayed at the Capitol Hill Hyatt. The health club was great

(there's a pool too), location was great, the room was nice but not the

best. I do recommend it though, and would stay again.

Not up to Hyatt quality

Nightmare would be the only word that could describe the checking in process, which took from 1:15 to after 2:15 a.m--and I was the only person there. Despite the fact that I have both reserved the rooms months in advance and had confirmed them that afternoon, there were no rooms that fit our category when we arrrived and the desk wanted to check us in either to unacceptable accompdations or to have us change after 1 night since they didn't wish to upgrade us for the whhole stay--and no the hotel was not full. On the day of departure, we tried for over an hour to be allowed to communicate with the pterson who would permit a later check out, but were told only one person could do this and that person was not available. Also as noted in other comments, there is a charge for parking ($26 per day; $46 for SUV or minivan) and for use of the health facilties and pool ($10/day). Menus were out of date and prices might be significantly off (like soda for $4.50 rather than $2.00). They often forgot to deliver the morning newspapre and it was tough to get adequate towels and toiletries in the rooms. The rroms, however, were okay except for the water pressure being so low that it look forever to be able to bathe and the toilets when flushed didn't really dispose of all the was in them. There are lots of hotels in D.C.; I would recommend that you select a different one.