Hyatt Regency Santiago

We have travel all over the world and this hotel is in the TOP 2%. The hotel and all of the staff are fantastic. We only paid $200 USD for a large two level room on their Club Floor. Only $25 more than their regular(but very nice rooms)

Breakfast everyday on the 16th floor as well as an open bar 6-8 PM. Unless you say NO, they make up your room three times a day, clean towels + + +. They have 4 great on site restaurants with all your needs and reservations made for you on the 16 th floor.

We left a completed "comment card" and received a letter from the General Manager thanking us for your our stay and comments.

Again, when in Santiago... stay at the Grand Hyatt

I have stayed at the Hyatt Santiago a number of times, I have also stayed at the Marriott down the street and have been to (but not stayed at) the Intercontinental and the Sheraton.

This is by far the best of the lot. Not only because of the hotel, the service, the dining but also the view from the rooms is spectacular.

It is located in a very safe neighborhood, in fact if it wasn't for the mountains out my windows, I would think I was in an upscale suburb of any Southwest US city. (without all the drab mini malls and fast food outlets). Of course having said that, there is a McDonalds around the corner from the hotel.

Also around the corner, walking distance is a large indoor mall with some typical American Style sit down restaurants and a food court. And a Starbucks. Two JC Penny style stores, with a hundred or so small specialty stores on three levels. Anything you need, pharmacy, eyeglasses, clothing, gifts.

There is a park nearby and it is close to a jogging/cycling path that runs back down the river towards downtown.

A Japanese restaurant, and a thai restaurant that is rated very highly are on the grounds, as well as a top quality fitness centre, outdoor pool, and spa.

I had the benefit of being there one year, following a large fall rain storm in late april, to awake the next morning looking out my floor to ceiling windows at the newly snow covered Andes. An incredible sight.

We were there as parta of our honeymon. We felt like king and queen due to the excellent service they show. If you realy want to get the service a real five star hotel shows this is the place to go.

This is an exceptional hotel. The facility itself is quite impressive with a big atrium and four high speed elevators. The split level rooms are very spacious and comfortable and provide excellent views of the snow covered Andes (provided it´s not too smoggy to see them). They have a seating area a couple of steps down from the beds for looking at the view, reading, conversation or watching television, which has an extensive selection of both English and Spanish stations.

The breakfast buffet is exceptional and staff are helpful. My only disappointment during my stay was that the health club was shut down for renovations. It is housed in its own expansive facility and was one of the reasons I wanted to stay here. Having said that, they did have exercise equipment (two treadmills, two cross trainers and two bicycles) set up in a suite and the equipment is among the best I have ever used. It is all high tech and has individual television screens with full access to the dozens of stations available in your room. Individual head phones are provided. A workout goes very fast when you are watching a good episode of Seinfeld!

It is about a fifteen minute cab ride to downtown and a five minute walk to a large, American style mall, replete with many American fast food places (Burger King, Pizza Hut, Taco Bell, McDonalds, etc) and restaurants (Tony Romas, TGIFridays, Ruby Tuesday) and a multi screen cineplex.

The Las Condes neigborhood in which the Hyatt is located, is very upper middle class, and a nice place to just stroll.

The city of Santiago is a very safe, "first world" city with none of the problems some of the other Latin American capitals suffer such as homeless people, street crime, or in-your-face street vendors. However, you´d have to be extremely naive not to exercise routine caution as you would in any other large city.

If you don´t mind the ride to downtown, the Hyatt is an excellent choice.

I just returned from 2 nights at this property. I generally stay at Ritz Carlton/Four Seasons type properties and was somewhat hesitant of staying here. I was convinced because President Bush and President Clinton elected to stay here while in Santiago (each in the last year).

I must say I was impressed with the room and the staff. The room was large, newly decorated and very upscale for a Hyatt Regency. The staff was more than helpful. Every staff member I had contact with remembered me and repeatedly called me by name the entire stay.

I am surprised to say, I rate this property as high as any hotel (except the Peninsula-Beverly Hills) I have stayed in during the last 2 years.

Just left Hyatt for another hotel after staying 4 nights. We left primarily because there was no high speed internet - considering it is supposed to cater to business customers, we could not get service after repeated phone calls to address the interet issues. They finally got us to try logging on from their business centre and their suites, but still nothing. We rely heavily on internet to conduct business, so we were really disappointed. We actually had to go to the mall next door to check our emails (very cheap!). We also stayed at the Crowne Plaza and the Boulevard Suites on this trip (comments forthcoming!), and the internet works fine at these two places! 2 of the 4 restaurants were closed for renovations, but the remaining two, Thai and Japanese were great with great service. Service levels were very consistent - sometimes very prompt but sometimes incredibly slow. For example on check-out, it took approx. 1/2 hour for them to process paperwork, a lot of irate customers standing behind us! Budget dropped off a car for us and, in spite of leaving an explicit message with the valet, they did not contact us, leaving the Budget delivery person waiting for us for over 1/2 hour - it was only by fluke that my husband was in the lobby and noticed the Budget shirt - otherwise we would've been sitting in our room, wondering where our car was! We will not be staying at Hyatt again, although the rooms were recently renovated and very comfortable. Bathroom was OK - faucets were from the 70's and have not been replaced and were a little tricky to get the right temperature.

This is a great hotel. Service personnel standing everywhere to help you. The only drawbacks we found were the location (out of the way) and the noisy restaurants (Anakena and Duke's). Otherwise, the rooms were great and the availability of limo guide service was 6 star (not 5 star). Their limo drivers are standing in line outside the hotel to take you anywhere--airport, wine tours, you name it. They are English-speaking and very professionally dressed. If you don't like this hotel you won't like anything.

We stayed here Feb. 10 for only one night (unfortunately) on our way to an Antarctic cruise. It was a WONDERFUL hotel (you can tell I don't stay at 5 star properties much). The pool was fabulous. The staff were friendly and helpful. The room was great. Although it is not located at the center of things, it was definitely more inviting than the other parts of the city and other hotels that I saw along the way.

Great restaurants, large fitness center, very large and comfortable rooms. Beautiful hotel. You do pay for all this excellence.

The only downfall is if you like the life of city centers and the ability to stroll to a cafe, and really feel the culture this is not the hotel for you. The hotel is on a very major road a couple of blocks from a large mall complete with TGIFridays, Pizzahut and all the other influences of the US that detract from the "real" Santiago.

So you choose, a great hotel consistent with what you would expect from a Hyatt that is very comfortable to use as a base...or try something in the older, more commercial districts and take your chances.

I stayed here for two nights in February 2004. It was my first time in Santiago. The Hyatt is located in a very modern, westernized and mostly residential area. The hotel itself is on par with "better" Hyatts, and I enjoyed the use of the very big pool, as well as the fitness center. The staff was very friendly and helpful. A fairly big mall is just two blocks away, which was convenient. The downside to the hotel is that it is quite a long walk to the subway, and it is NOT in the main city center (which is both good and bad). I was very happy to be away from the hustle and bustle of downtown and to be near some green in what was felt like a suburban area. Most of the guests appeared to be American businessmen. I would definitely go back to the Hyatt and not anywhere else (I saw some of the other hotels as we did drop-offs and pick-ups during a bus tour).