Terrific location, average room

We stayed at the Hyatt over Valentine's weekend. The location is terrific - couldn't ask for anything better. Staff was friendly and helpful with no problems checking in or out. Only complaint is for the money we paid, the room could have and should have been nicer. All in all, though, we had a wonderful stay and would definitely stay here again.

Not one of the better Hyatts....

Recently stayed here for 3 nights on business. I travel frequently for business (40-50 nights/year) and normally frequent Hilton and Hyatt hotels. This Hyatt is not one of the better in the chain. First, the check-in process: I normally am automatically upgraded due to my Platinum status with Hyatt- here I asked for a river view and was told they could do this for an additional charge per night. When I explained this was complimentary because of my GP status, the clerk said "Oh, I didn't realize you were a GP member (even though the reservation clearly showed this). Second, the rooms- typical Hyatt setup, but in serious need of renovation and new beds! The bed was absolutely horrible- it sloped inward so that I felt like I was tumbling into a crevasse the entire night! When I mentioned this, they offered to change rooms which I took them up on only to experience the same thing!

Also, the bathrooms are in sorry shape and the furniture needs to be tossed and replaced. I guess the only redeeming quality is an excellent location. Apart from that, try the Westin (as the Hilton is also pretty shabby in San Antonio) and at least the rooms will probably be more up to par.

Excellent and personal customer service!!!

What a WONDERFUL experience! My son and I stayed at the Hyatt Riverwalk for a convention. The pasta bar in the resteraunt was exceptional. The service throughout the motel outstanding!! I guess our only "complaint" was that the pool was kind of small. We have not experienced the level of service we received anywhere else at ANY price! The location of this motel was perfect for everything we wanted to do while in San Antonio!!

We will DEFINATELY be returning!

More Bad than Good for the Price

I consider myself very easy to please when it comes to hotels but I have to admit that I was disappointed by this Hyatt. The location is great and the bars/restaurants in the hotel are nice and have friendly waitstaff. However, the parking situation is more than inconvienent and the rest of the hotel staff was not very helpful or friendly. We waited about 15 minutes just trying to get into the hotel's covered car port area only to be informed that there is no on-site parking and no valet. My husband was given a confusing map (the hotel guy used the hood of our car to draw it) to explain the location of the parking garage, which also involves a 15 minute walk back to the hotel. There was no one at the front of the hotel to take our bags so my husband had to find the garage himself and walk back alone while I waited with the bags. Check-in was slow and the staff was curt and for $200 a night we were given a small, dark, outdated room with no view. The walls are very thin and even though I am not a light sleeper by any means neither my husband nor I could get any sleep one night because of the revelers next door (at least 8-10 people in one room). We could hear every word of their conversation, screaming and drinking going on until about 3:30am, which must have been when they all collectively passed out. My husband called the front desk twice to complain about the noise and nothing was done (we would have heard if someone from the front desk had called their room or knocked on their door). I filled out the customer comment card and left it where indicated and have never heard anything from hyatt at all (it's been almost 2 months now). If you're going to spend that kind of money I would recommend the Mansion del Rio (it was only $20 more per night) - they have valet parking, also a great location and it's beautiful inside and out.

I loved my stay at the Hyatt

I recently stayed at the Hyatt, it was one of the nicest hotels I have ever stayed at. We stayed on the fourth floor.

We had a nice view out the window of the river. The bathroom was clean.

The beds were comfortable. The food at the Regency Club was excellent

I would definantly stay there again. In my opinion the people who had negative experiences must have stayed on another floor.

Hyatt isn't even close to a 4 star!

We stayed at the Hyatt this weekend. We were very upset with the quality of the rooms, the furniture was outdated, old and worn. The bedding was stained and the mattress was horribly firm. The shower was the worst part of the room, only about 5 feet tall, with no hot water or water pressure. The hotel does have good service and good amenities. Plenty of choices for eating and you can't beat the location. The lobby is also very impressive. The Hyatt is far from a 4 Star hotel, it's more like a 2 1/2, maybe 3. We will never stay there again.

No sleeping

don't count on sleeping here, fire trucks and cops pass all night with sirens on, fire dept down the street. off site parking blocks away.

Hyatt was awful!!

Had made my reservations through Expedia. When I arrived, was told by the folks at the Hyatt that I had cancelled my ressies! I showed them my paperwork that I indid had a reservation and that it was also paid in full. Was told by the front desk, "It's not our problem, call Expedia". Which I did. Was put on hold, then the folks from Expedia came back on and said my room was there. I then had to endure listening to two of the front desk staff tell me how they hate deal with Expedia. At that point, told them that they needed to take it up with administration and NOT the customers, that so far Expedia had far exceeded their customer relations than the Hyatt. The room was a typical room, could of been staying in any one star hotel. There was mold on the tile in the bathroom, and I don't mean a little! The topper to my stay was that I actually took the time to write out my entire experience on one of those "How'd we do" cards that goes to the general manager. Not a word of response! Great location on the Riverwalk, but find another hotel!

-debbie in Seattle

Hyatt Riverwalk Disappoints

I was dissappointed with my stay at the Hyatt.

The dated glass and concrete design lacks warmth and character.

In the main lobby and the hallways there was a strong odor of a chemical cleaning disinfectant.

The postage-stamp sized pool on the roof isn't large enough to swim laps.

This is a perfectly functional hotel for a business traveler, but I strongly recommend people avoid it for pleasure trips.

Oh, wow. This Hyatt is opulent and elegant!

I stayed on the 10th floor of the Hyatt Regency and loved every munite of it! The staff are extremely attentave and friendly, the building has that 1980's Hyatt feel, but is the most elegant hyatt i have ever stayed in. It was recently renovated so it is very nice. Wheather it was the complimentary candy dish in my room, turndown service, or just the hospitable staff, something makes your stay wonderfull! It has 5 round glass elevators that climb the 16 story atrium, a skydeck and skypool, on the 11th floor of guestrooms. But be mindfull, it can be confusing hotel at times, as the riverwalk flows in one end and out the other, some of the corridoors can feel like a bit of a maze!

Overall, It was great!

I highly recomend this hotel to anyone traveling on bussiness or pleasure to San Antonio, Texas!