Hyatt Regency Sacramento
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Historical Traveler Reviews Hyatt Regency Sacramento
Watch the groups!
O.K. I will try to be fair here. My family and I stayed at the Hyatt for two nights - Saturday night and Sunday night. Our first impression on arriving was - Geeze this is a crowded hotel. No worries - it is afterall a big place.
What we did not realize was that the crowds were 2 large wedding parties. I mean these were huge weddings and the people totally took over the hotel facilities. The swimming pool was a festering swamp. Extremely rude behavior on the part of the wedding attendees.
The thing is.... the hotel staff did nothing to try and control the madness. Seriously - a couple of additional security guards would have been welcome to quel some of the outrageous activities. This is a NICE hotel, not a football stadium :-(
On the brighter side of things, Sunday the place was deserted, after a few hours the pool filters worked their magic, and a sense of minimal decorum settled over the hotel. At this point the minimal staffing was not so noticeable.
I would go to this hotel agin, but I would certainly want to know what groups were going to be there during the stay.
Incomparable Hospitality, Perfect Business Destination
My husband I returned from a five day business stay at the Hyatt Regency Sacramento and could not have been more pleased with our hotel. We had read the less than glowing reviews and were a bit leery, but it was a superb experience. We were greeted warmly and given every request that we had made. Our room key had the term "Perfect Stay" on it and going up the elevator, we openly wondered what that would mean after so many mediocre reviews. Our first experience was in the room selection. It was perfect. The view was gorgeous and the room was well appointed and clean and seemed to have been remodeled in the not too distant past. The hotel has all of the business amenities that we needed from wireless internet at a nominal charge to a complete business center. The fitness center is in the hotel with indirect access, but very easily accessible from the entrance. The location is right across from the Capitol and the view of the Capitol, the thousands of trees, and of the city lights made coming back to the room a pleasure.
The first night we went to the Hard Rock Sacramento which is several blocks from the hotel for dinner. The area is neither the best nor the safest and the next night we opted for the hotel dining room, Dawson's. We were delighted at the fine service and high quality dining experience. After feeling somewhat unsafe going out for dinner, we chose to dine nightly in the hotel restaurant. We were greeted by name and had the same terrific service each night as we did the first night. Our server, Joel, was friendly and helpful and contributed to our overall pleasant experience, as did the rest of the staff. As for hospitality, it was abundantly evident. Each and every employee greeted us and frequently asked if all was going well and if there was anything that she/he could do to help us. After reading the previous reviews we were astounded that the reviewers stayed at the same hotel as we did. A tip for those who read tripadvisor- if you find negative reviews for a hotel that seemingly should be getting great reviews, call and talk to the manager. You will find out a wealth of information about the hotel. If, after making your expectations clear, they are not met, then there is a problem that is beyond the traveler's ability to arrange for a Perfect Stay. As for the Hyatt Regency Sacramento, give it a chance and you will not be disappointed.
The hotel rooms at the Sacramento Hyatt need upgrading and overall are just your ordinary average hotel rooms. Not very cozy. The staff persons are polite. A good place to stay if you have business downtown Sacto -- right across from the Capitol.
Best full service hotel in town.
I used to work in downtown Sacramento and don't live too far from the downtown area but far enough that I've had occasion to stay at this hotel twice and will be staying there once again next month (even though I'm usually a Sheraton or Westin regular in other cities). This is the only hotel in the downtown area with its own semi-circular stately driveway and grand entrance lobby area. There's also a nice little bar area adjacent to the lobby.
Some rooms are larger than others but I have not had a room that was too small. I had a sufficiently large desk with a small loveseat and coffee table area which was PERFECT for all the paperwork I had to work on while I was there last time. I requested a quiet location and I got it-facing K street and the IMAX theater. It is not much of a view but was perfect for my needs. If you want a view, request a room with windows facing L Street and you'll get a view of the Capitol Park & Gardens. The meals from room service were surprisingly prompt (less than 30 minutes from order time) and were EXCELLENT gourmet meals! This was some of the best if not the best room service food I had ever had.
The service from other staffpersons was great (but not excellent). I haven't seen the gym but there is a large 24 hour fitness gym at the end of K street (a 10 minute jog away). But don't do the jog alone at night especially if you're a female--drive there instead and park in the mall garage with free validation. As in any large city, there are some sketchy types who hang out further down several (6 or 7) blocks down K Street. That said, I'd still feel relatively safe walking down K street during the day especially because there's usually police presence on foot patrol and CHP on horseback patrol in the area (because it's near the capitol) and you'll also likely see Community Service Officers walking around town wearing bright yellow jackets or black, yellow and white shirts and radios in hand that link them to the police.
It is pretty ghosttown-like at nighttime in the downtown area unless something like the jazz festival or summer Thursday nights market is going on. But there are other areas that are always full of activity at night (the midtown clubs and restaurants, the Pavillions area restaurants on Fair Oaks Blvd or Old Sacramento or Old Folsom clubs and restaurants).
My husband and I wanted to stay at a nice place for our wedding night. We booked a "honeymoon package" a couple of months in advance, which was supposed to include a champagne/snack basket and room service breakfast. When we checked in, the fact that we had just gotten married wasn't even acknowledged. The room we got was very nice, but a friend who worked there had requested a room upgrade for us, which we did not get. The desk clerk actually laughed at my husband when he called down to ask why we were not in the upgraded room. We didn't get any champagne, just a bottle of wine, and no snack foods. Then, in the middle of the night, the fire alarm went off. There were no instructions given as to whether we needed to evacuate, or if it was a false alarm. After waiting quite awhile, we figured everything was ok and went back to sleep. Then, we were awoken, probably at about 6 am, by the sound of a vacuum cleaner going in the next room. There were actually quite a lot of sounds going on all night long, because it was the Christmas season, and they had a lot of parties booked there. So, we were forced to get up much earlier than we had planned because it was too noisy to sleep. We decided to order our breakfast. They told us that they wouldn't serve to us in our room because the restaurant was too busy and we probably wouldn't even be able to get a table there. We were so frustrated by this time that we didn't want to spend any more time there and we left. We didn't have such a great experience here.
Stayed at the Hyatt in Sacramento in August when I could not get into the Marriott Rancho Cordova. Great location, across the street from the Capital and had a great view of the Capital Dome, but the room was fairly small and dark and the price if we had not been seniors would have been too high for the quality of this room. I prefer the Marriott.
Not Worth the Money
The hotel was nice and the rooms are spacious, but so are many other hotels for half the price. I've stayed in $80-a-night hotels that were comparable....not worth the $240 overnight rate. The food was good but also overpriced. The only really nice feature was the proximity to the State Capitol. Save your money and go elsewhere.
I liked this place
I stay here only when I'm in town on business. This hotel is across the street from Capitol Park, which I had the chance to visit. The restaurant is a bit pricey but the food was good. The service was excellent and the staff outside were helpful when I needed a taxi or shuttle to the airport. The rooms were clean and spacious. Amenities were available in each room. The only downside, which it can't help, is that there aren't a lot of restaurants available within walking distance if you don't have a car. I tried walking around to several places, but I don't advise it since the city shuts down after 5 or 6 p.m. No one is on the street, which is creepy! The gym for this hotel is downstairs in a separate area and it can feel slightly dangerous walking to it. I would definitely stay here again the next time I'm in town.
I didnt sleep at this hotel, but i visisted some friends who got the place for a night. I myself usually stay in cheaper hotels, and was amazed by the beauty and grandeur. The hotel room decoration matched, the bathroom was a nice size, and the room felt spacious. My friends informed me that this room was the smallest they had had at the Hyatt.
I was amazed. it was clean and respectable. Great location too for those coming to Sacramento. A nice walk to the mall and Old Sac, and right across from capitol park. I went in the hotel with my boyfriend who has a grunge look, and while we felt out of place, it was ok, they didnt treat us rudely or assume we didnt belong there. I liked the place, and i have been to hotels around the world.
Average Snob Hotel
This hotel caters to the rich and the influential, as it is near the state capital. The rooms are very clean and spacious but other than that, the service lacks any basic hospitality or friendliness. This is a place for rich people as I learnt when I was harassed by a security officer who thought I was a vargrant, as I hadn't shaved for a while and was travelling in America with a budget. The restaurant is too expensive and I wouldn't stay here again because of the fact that the type of people are not very polite to those who dress and look differently from them. Average.
TripAdvisor Reviews Hyatt Regency Sacramento
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