Hyatt Regency Rochester
How has this hotel rated in the past?
- Meeting rooms/conference facilities
- Tennis Court
- Airport Transportation
- Drycleaning onsite
- High-speed internet in room
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Historical Traveler Reviews Hyatt Regency Rochester
This is a Hyatt? Can't be...
Wow, what a miserable hotel. Nothing fine about it. The bed in my room was a murphy bed - they pulled it out of the wall. It was incredibly uncomfortable, worse quality than a bad sofa bed. The amenities are old, the bathroom was dingy and the towels are scratchy. The Hyatt Regency in Rochester is substandard.
Best in Rochester
The Hyatt is about the best you can do in Rochester. All in all its a pretty good hotel. The rooms are definitely in need of renovations, but the service is great, the bar staff is very friendly and its in a good location downtown.
Just ok, one step above holiday inn.
I stayed here for 42 dollars for one night.
Not really impressed with it. The lobby was really nice, free newspaper, lobby looked like a 4* hotel.
I checked in, and they screwed up my priceline reservation, and put 300 bucks on my credit card under some elses name. No problem, I walked down to the front desk, and the person took care of it, and gave me a non smoking room on the 22nd floor.
The rooms are kinda blah. Probably one step above holiday inn, deffinitely not 4* rooms, thats for sure.
No free internet access, they had tmobile hotspots setup for 9.99 a day. Another blah.
One small fridge, no microwave, again this doesn't seem like a 4* hotel. Nice view of the rochester skyline from the 22nd floor.
The front desk called me after checkin to ask if I needed anything, which was a nice touch.
I would stay here again, but not more for 42 dollars thats for sure. I'd be kinda ticked if I paid 150 a night for the room.
Oh, they gave you a parking discount ticket for the ramp, it was 3 dollars a day. Very cheap compared to most big cities that hit you for 20-25 bucks per day.
It was "good". But with Hyatt's, my expectation is "great". The room was all right. The bar was nice. The pool was tiny and cold. If you're a walker, like me, the neighborhood might scare you.
Shuffle off to Buffalo
The Hyatt Regency Rochester claims to be the finest hotel in Rochester. If so, this is a sad statement about the city. My wife and I stayed there for one night on the way to Toronto, Canada in August 2004. Our room was absolutely filthy with stains on the sheets, a dirty coffemaker, hairballs on the floor, and a tub that wouldn't drain because it was so grotesquely clogged with hair. I am happy to say that an effort was made to please as the manager gave us a free bottle of champagne, chocolate-covered strawberries, fresh fruit, in addition to comping us the room. This hotel, as with two other Hyatts where I have stayed, appears weathered and in need of an exterior facelift. Furthermore, the rooms are expensive at this hotel with the surrounding area being delapidated and somewhat depressing. While claiming to be a four star, I would have to say that the overqall quality of the hotel is not up to par with its rating. If given the opportunity of staying at the Hyatt in Rochester a second time, we would both decline and travel to Buffalo or Niagara Falls.
I stayed at the Hyatt Regency in February of '04 and had a very pleasant stay. The staff was extremely helpful and available for my every request. They informed me of events and great places to dine outside of the hotel. The room was clean and comfortable. The only negative thing about my stay was the hotel restaurant. The service was slow and the food was sub-par. Otherwise, a very nice experience.
A Pleasing, Uneventful Stay
Got a Priceline room for the July 4 holiday and was very pleased with what we got for the money! Our room on the 20th floor was very clean, spacious, and well lit (many lamps). Tile and ceramic bath was sparkling clean, good towels. Modern furnishings, in very good condition. A/C worked fine. Comfortable bed. Service was exceptionally friendly. Could see the fireworks out the side of the west-facing window. Signs indicated that a follow-up survey would be sent and encouraging us to participate, "we strive for fives" was their slogan. I am thinking that perhaps the management has put some money and effort into providing a more satisfactory experience, since our stay was much more impressive than the ones read about here previouslly!
Service A+... But Basic Accommodations
Attended a conference at the Rochester Hyatt Regency and stayed overnight. Prior to my stay, I had extensive contact with the reservations and accounting departments arranging accommadations and dealing with business type payment issues; very friendly, professional and helpful. Upon check-in, there was a problem with the special rate I had secured through their reservation service. Confusion ensued but the situation was solved in a timely, professional manner and I was even given a better rate AND fresh fruit and bottled spring water delivered to my room to make amends for the situation ( thanks to Chandra). Parking is inexpensive ($3.00 a night) and the garage is adjacent to the hotel (no valet). Lobby is beautiful; somewhat "NYC-ish", very spacious. I requested a complimentary room upgrade when checking in but was politely informed all rooms are similiar (later discovered there were "suites"). The room was clean but very basic and somewhat worn - scratched furnishings, dirty upholstered desk chair, lightly stained carpet. Bathroom was OK; adequate towels, limited amenities. Quick, friendly response when I informed the front desk I was in need of an in room coffee set up. Bed was a little uncomfortable, no club chairs or table (just a desk and chair). Adequate TV with good cable stations. USA Today was delivered to the room in the morning. The pool area was OK; the water was clean but the pool itself was not (plastic liner). Nonetheless, it was refreshing and appreciated. The whirlpool was not warm enough and really could have used another twelve inches or so of water. The exercise room was great; modern equipment in good working order, TVs, water, towels, etc...and opened 24 hours. The hotel is located right in the middle of downtown Rochester near the river, two blocks from Dinosaur BBQ; do yourself a favor and walk over for lunch or dinner (best BBQ in the world and a very "eclectic" mix of patrons). In conclusion, an average hotel with great service...at least during my stay and mostly due to the front desk personnel. Side note regarding conference accommadations: I spent two days in the Grand Ballroom and my internal body tempature plummeted to a personal record low.....and I'm originally from Buffalo!!! We were warned ahead of time in our conference literature to "bring a sweater or light jacket as room tempatures may vary". Well, it didn't vary much...always FREEZING!! Difficult to regulate.... maybe but, unless there's dancing and an open bar, an area that big should never be that cold!! Oh, lunch service that was included with the conference was somewhat rushed, mechanical and the food was less than stellar. The morning continental breakfast and afternnon snack set-ups, also included, were average. None of this would keep me from attending another conference/function at the Rochester Hyatt Regency - I just want to inform future event planners and "attendees". I've certainly experienced worse in my professional conference/training history!!
Better off Staying Home
To celebrate the coming of 2004.. My husband made reservations at the Hyatt Regency Rochester.. When we first arrived.. they couldn't seem to find our reservation.. So we had to settle for what was left over......
what a major disappointment.. So.. we opted for the King Sized bed with standing shower stall.. Our stay was supposed to be an all inclusive package.. including dinner and drinks...... When I tried to ask a few questions of the Front Desk.. he simply stated.. "Here.. its in the packet".. and rushed me off........... He didn't answer any of my questions.. and seemed totally indifferent to my concerns.. I supposed if there was a line of people waiting.. I could be more understanding..
but there wasn't! The walk to the room was beautiful...... but.. Wow..
what a difference inside! The room was rather small and when you first walked in.. there was a big bleach stain on the carpet.. there was also a terrible odor.. not to mention several stains on the walls around the room. There was also hair stuck on the head board.. and mildew in the shower stall! I didn't expect this sort of thing from a Hotel of this caliber.. and certainly not at almost $300 a night!!! The bed in our room was rather hard and uncomfortable..... and didn't make for a goodnight's sleep.. when you took into consideration the horrific odor in the room.. it was simply awful!!! .. And in the morning.. expecting to see the newspaper (which we were being charged for) in front of my door.. there was nothing.. I had to go down 19 floors to the front desk.. to get the newspaper myself!!!... and couldn't even get the right one! There was something we signed that said.. we'll be charged for a USA today...... even if we don't receive it.. Well.. you had that right......... You couldn't even get one! Instead.. I settled for a complimentary copy of the local paper.. since I couldn't get a USA today! As far as the food.. being served...... Well.. to be honest..
I've had better.. All in all.. this has to be the absolute worst stay I've ever had.. In fact.. I've had cleaner and friendlier stays at the Microtel.. Econo Lodge.. and Days Inn at a FRACTION of the cost!
Frankly, if this is the best Rochester has to offer.. I'm better off staying home!
A tragedy of a hotel.
This is a tragedy of a hotel.
I was charged almost $200 a night for my room. When reserving it, I was asked if I was there on business, I said yes, and requested that the room have a desk and an area where I could work and set up a computer.
When I arrived, my room had a bed, a dresser, two side tables and that was it. The rug smelled dank. The bed was horrible- hard, without even a mattress pad. The furniture in the room looked like it should have been condemned- all deeply scratched and dented. Two of the four drawers in the dresser came off the hinges! The bathroom was pitiful- a scrungy floor and a sink that would take two hours to drain after a quick shave. The hotel staff were indifferent to my concerns regarding the room.
I am a professional who travels often on business. I have stayed in better "Motel 6" type establishments for 29.99 when I was a poor college student. Paying that much for so little in a place billed as an "upscale" hotel is an insult. Thank goodness my company is being robbed of the cost of this hotel instead of me personally.
The location of the hotel is not good. When I ran out of supplies, my shopping options in the vicinity of the hotel were Family Dollar and a Everything's a Dollar store across the street.
This hotel has been labelled "the best that Rochester has to offer".
Perhaps that is true. If so, it is a bad reflection on Rochester.
TripAdvisor Reviews Hyatt Regency Rochester
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