Hyatt Regency Philadelphia at Penn's Landing

We stayed in a beautiful river view room for two nights that was overlooking the bridge to New Jersey and Penn's Landing. We rented a car from Avis in New York, which is conveniently located in the hotel for us to return it because we didn't need it to explore Philadelphia. Upon checkout, I discovered that I left my folder with my return airline ticket in the room and hours later we returned to get it. The staff, especially the young bellman, was so helpful and concerned, and looked everywhere for it until it was finally found on a housekeeper's cart. The room was spacious and had a great bathroom. We would stay here again.

Front desk staff and house keeping can't keep up with the large size hotel but they do try. Many weddings on the weekends and they take up to much space. Rooms are ok but all the same, only upgrade with out getting an over priced suite is the view. City view is ok - water view is the best. No gift shop or snack shop to speak of, the bar is $$$$ and coffee shop is closed all the time. The area on Penns landing is great and clean, a must to walk and see. Indoor pool is very nice and outdoor dinning is pleasant but the food stinks. Have a beer and wings only and look at the view. Breakfast buffett was the best but it is $$$$, eat alot so you don't have to have lunch. Check out the old ships by the docks and visit the US Navy Sub with the kids. This place would be my second choice next to the SHERATON SOCIETY HILL HOTEL and possibly a try at the Hyatt in Center.City.

The location is great, the staff friendly, the room clean, but like this part of town, the hotel administration is straight out of the 18th century. I booked and prepaid for two rooms online, but the hotel initially reserved only one. Luckily, I called in advance and the Hyatt admitted its error and rebooked two rooms. So what a surprise when we got there (at midnight, after a long flight from London), to find only one room reserved and no others initially available. No record available. Not king sized as reserved, not non-smoking as reserved.

Luckily they managed to find a spare room for disabled travellers which we used.

After having pre-paid, the hotel also tried to charge my credit card for the full amount. 0 stars for administration. The stress we could have done without as we were travelling to a family funeral.

We recently stayed at the Hyatt in Phili and had a wonderful time. The room had a beautiful view looking over the river and it was also a really nice size! The staff were very friendly and the location was perfect. It's a shame they don't offer a discount for parking;however, over all it was a really nice place to stay and I would love to stay there again.

we stayed for three nights at the hyatt regency in the historic waterfront section of philly in late november of 2003. we were delighted with the friendliness of the staff and the cleanliness of the accomodations. it was located within walking distance to society hill and many historic attractions. i would say the only negative was the lack of experience/personality of the dining room staff. also, the food was just good, but expensive for what you got. the concergie and bell captain were fun and very helpful with entertaining our two children as we checked in and also right on with suggestions for dining and attractions. i would definatly stay again/

typical hyatt...rooms were nice enogh and clean...the hotel is new and is in a great location close to south street and society hill...yet divided away by I-95....otherwise..it was adequate..we got a great rate on hotwire and would stay here again..it didn't blow me away, but I cannot say anything negative other than parking being $15 in a mostly empty lot..we had a great view of the bridge and the philly skyline....I'm sure every view is nice since center city and the bridge are on one side and the river and jersey waterfront are on the other......this place is fine with clean marble bathrooms that are spacious....not the nicest place I have ever been, but definitely comfortable and clean!

I stayed at this hotel three nights in late October, had a wonderful riverview. Great location. I ate one meal here, it was good. I didn't pay anywhere near full price.

I cannot say enough bad things about my stay at this hotel. I booked 5 weeks in advance to see the fireworks over the river, and payed through the nose for a "riverview" room. On arriving I was told that my room was one with no view. I showed them my confirmation, and I was met with the comment that I could "leave if I wanted to" and that there was nothing that they could do. I called the customer service line, and was told that I would be contacted within a week to discuss my problems with the stay, and I was never called back. I payed more at this hotel than most great places I have stayed, and the room was miserable. The television quit working at 11pm, and there was no one to service it. This is the worst place I have ever stayed, and I would recommend that unless you HAVE to stay right on Penn's Landing for some reason, that you save your money and stay somewhere nice in the city for less.

I live in Phila. we went out for a father's day brunch with 11 family members. We were told they do not accept reservations for breakfast. When we got there they told us "whoever told you that was wrong" We waited 45 minutes to be seated, when we were seated they did not want to seat us all together, they attempted to put us at 2 seperate tables. Then we waited 45 minutes for our food to come out. Oh, I might also add that the place was very nearly empty, not crowded at all!!! My breakfast was terrible, greasy and with a bad taste. I have never stayed there but if the food service is any indication of the hotel service I would not recomend it.

Easy to find, in a convenient location off the I-95. $15 a day parking in a mostly empty parking garage seemed a bit steep. Rooms very clean and comfortable and serviced very well. Our first night was hampered by one heck of a noisy party on the floor above us which went into the wee hours. The breakfast buffet was sub standard with very few choices, all badly done. The plot seems to be to get you to choose from the breakfast menu and pay through the nose. Our room rate included breakfast, but it took a while to get this straight with the hotel. The service on our second morning was hopeless. Had to beg (almost) for coffee. The swimming pool was freezing which was a disappointment for our kids. The in-house coffee bar didn't open for the 3 days we were there.But Philly has loads to see and do - the Phlash bus service goes from almost outside the hotel and is a cheap way to see all the sights. South St is a short walk away and offered lots of affordable dining choices - the South St Diner, and Pietro's pizza place were both good. The best bet is to avoid using in house dining and make the most of what's available outside.