Hyatt Regency Perth
How has this hotel rated in the past?
Historical Traveler Reviews Hyatt Regency Perth
Money stolen from the room's safe box
my husband got a chance to stay in the Hyatt,Perth.W.A for his official purpose.the day he was supposed to check out,he noticed that he was not able to open the room's safe box door.He called the reception to help him open the door and when the help came he was shocked to find out that fifteen hundred worth of dollars were missing from the safe box.The rest of the valuables were intact and the money kept on the top surface was untouched.Its quite clear that the money was pulled out from the middle.When called upon the hotel officials, they were keen to compensate my husband by providing two bottles of wine, which was irrelevant compared to the lost money.My husband, being an Australian citizen himself, was utterly shocked by their insensitive attitude.Its been more than a month and no action has been taken so far.On inquiry from the general manager, he had the cheek to tell that it was a misconception on my husband's part and that no one except my husband had opened the safe.We're still waiting for honest justice and the compensation for my husband's hard earned money.
Terrible for a Hyatt
We stayed at the Hyatt Regency Perth for four nights Aug 2005 and we were surprisingly disappointed. We have stayed at many Hyatts before but this one had several problems. First, the location was actually not on the Swan river but it is actually about .5km from the shore and seporated from the shore by a three lane divided highway and a wide park street median. It is also about 1.5km from all the downtown resturants, shops, wharf etc. which amounts to at least a brisk 20 min walk through a not too pleasent part of the city or crossing the 3 highways to get to the river walk. Both the air conditioning and the bathrooms need serious updating. It has the type of antiquated heating/cooling system where the whole building is set to one or the other, but individual rooms can not have functioning AC if the building system is set to heat. Hence, our room was hot all day. The bathroom was done in plain ceramic white tiles which had grouting in poor condition and mold. The bathroom cabinets looked like 1970's painted plywood also in poor condition. The countertop was newer granite--apperantly that was the only update they did to the bathroom. The lobby could also use an update but the bigger problem with it is that the banquet halls are adjacent to the lobby separated by only a movable partition, so all the noise (of the high school dance happpening while we were there) goes directly into the lobby. The "concierge" also appeared to be functioning as the bell hop and the car valet so we had a hard time reaching them. When we called, we were twice disconnected due to static on their mobile lines and once no one answered at all. All in all, I recommend you stay some place in the CBD.
View of the swan River
Stayed in one of the club rooms. Hotel was very inpressive espicially the foyer.
Rooms were spacious. Being in the club room enabled us to have evening cocktails at the private lounge and breakfats in the morning.
Although we didnt eat at restaurants walking by we saw a large selection of desserts which looked so beautiful!
This hotel is in a great location on the swan river yet very close to Perth.
I travel regularly for work and this is one of my all time favourite hotels. Big rooms, comfy beds, big marble bathrooms.
Some of the rooms have been renovated and they are fantastic. Although, my friend has stayed in one of the unrenovated rooms and hated it, so be warned!
Very acceptable business hotel
Stayed on the Regency Club floor for 2 nights, no complaints at all. Rooms not over large, but clean and comfortably furnished, internet access, tea/coffee etc. Club lounge breakfast and evening drinks/snacks well up to standard with helpful service from staff. Arriving late Sunday night, concierge happily booked me a table at Jessica's Restaurant within the complex as only the hotel cafe open.
Contrary to some of the other reviews I didn't find too much to complain about with the Perth Hyatt. Admittedly I only stayed one night and did not make use of any of the facilities but I certainly didn't encounter the problems listed by the other reviewers (i.e. rude staff or shabby decor). On the contrary I found the front desk staff to be pleasant and the room to be very comfortable and nicely decorated. The lobby and atrium provide a pleasing first impression and the room was decorated in a modern neutral style and had a warm, comfortable feel to it. It's not the best hotel I've ever stayed at but it's certainly not the worst and it compares more than favourably with other hotels that I have stayed at in Perth.
5 minutes here is too long!
We were due to stay here for 3 nights, however after one night we decided to leave. The service was appalling - arriving for breakfast at 10am exactly to be told we would have to order room service, is not service, it's rude. The concierge was also rude as was room service.
The hotel itself is shabby, run down and outdated. We would not recommend this hotel to anyone.
Stayed here in 2000, but won't stay here again....
The person who wrote the review entitled "THe Perth Hyatt is not fabulous," pretty much nailed it except they may have been a little too generous..... The staff were not helpful and the rooms were basic at best on two occasions. We won't be staying here on our next trip....
And to be fair to the hotel chain, we loved the Adelaide Hyatt and highly recommend it!
THe Perth Hyatt is not fabulous
I stayed almost one week at the Perth Hyatt in august 2003.
The hotel is at one end of the city. Nice views of the river but not too convenient to access the center unless one likes to walk 20 minutes every time.
The room was spacious and comfortable, but no frills! The bathroom was very basic. The pillows unbearable, fortunately I always travel with my own feather pillow!
More important: the concierge was appaling, totally helpless, even showed some irritation. Incapable of providing advice for activities except suggesting to visit King's Park and to take the boat for a ride on the river. Nothing else! Did not want to spend time. Basically he did not want to do his work!
The choice of restaurants in the hotel is very limited. Either a asian restaurant or a buffet type restaurant. Even being a guest in the hotel sevral times I could not access the Buffet restaurant which claimed I did not made a reservation! For a buffet!
Quiet frankly, the hotel is not bad except the concierge who is a real shame for Hyatt, still, I have seen much better.
We spent Christmas holiday in Perth, staying in Hyatt for 8 days. The service was wonderful, the high speed internet was useful for us, their food was terrific, and the overall lodging atmosphere was superb. As a frequent business traveler, we found the Hyatts overall in Australia to far surpass many American Hyatts in overall service and guest perks and stay satisfaction. Perth and the surrounding area also was diverse, and an interesting fun in the sun trip. We highly recommend it!
TripAdvisor Reviews Hyatt Regency Perth
Travel Blogs from Perth
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