Hyatt Regency O'Hare

Address: 9300 West Bryn Mawr Avenue, Rosemont, Illinois, 60018, United States | 4 star hotel
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This 4 star hotel, located in the O'Hare Airport area of Rosemont, is near Allstate Arena, Windy, Galos Caves, and Dad's Slot Cars.
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      TravelPod Member ReviewsHyatt Regency O'Hare Rosemont

      Reviewed by dillardstravels

      Fantastic customer service

      Reviewed May 21, 2014
      by (1 review) Champaign , United States Flag of United States

      Sherece at the front desk was awesome. She helped brighten our spirits after we got stuck in Chicago overnight. She even sent a hand written note to our room wishing us safe travels the next day with some sodas and a snack. Now that's customer service!

      This review is the subjective opinion of a TravelPod member and not of

      Historical Traveler Reviews Hyatt Regency O'Hare Rosemont

      A complete DUMP


      This is a MAJOR embarassment to the Hyatt organization. Especially sad since its right in their own backyard of Chicago. Anyone who gives this place more than 1 star (unfortunate that you cant give it NONE) has just got to be thinking of the rate. There is a reason you can stay there for under $100, ya think?

      Hard to believe Hyatt (generally a reliable organization) has let this place deteriorate so badly. NO service to speak of (checked in and there was 1 person on duty at the desk.... and about 15 people in line). Hard to believe for a property this size.

      This place is a dump, and the Park Hyatt downtown is one of the best in town... go figure?

      STAY AWAY. If you need to stay at a Hyatt near the airport, try the Rosemont property... just a couple miles down the road.

      Go Hyatt!


      I would stay at this hotel: great price ($99/night thru most websites), great service, convinient location (close to airport and subway). It is $40 by taxi, or $2 by subway/train to downtown. Hotels in downtown are much more expensive.

      Positive Experience - would stay again


      After staying in downtown Chicago for two nites, the Hyatt at O'Hare was selected due to a Sunday 8:15 am flight home. Travelling with two teenage boys 13, & 16 I was prepared for the worst after reading some of the reviews. Our room, with two double beds, was spacious and clean. A writing desk, single cup coffee maker, spacious bathroom and high quality furnishings were several steps up from a more costly downtown hotel. Booked on-line using Hyatt's non-refundable $69.70 rate, I was very pleased. Only concern would be the door to the balcony did not open, possibly on purpose. Also, to use the fitness center would be an additional $10 since using a discounted room rate.

      Our next trip to Chicago, we are considering staying at the Hyatt and walking about 10 minutes to the Rosemont subway stop for the 45 minute ride into town. Other than the wasted time to/from town - for $40 savings compared to the downtown hotel, and much better quality accommodations, it is worth considering. From the airport shuttle we noticed a McDonald's probably 15 minute walk and a Giordano's pizza place at 9415 W. Higgins Rd in Rosemont a bit further, but our experience in town with this pizza chain was great. Hotel menu was very expensive, (as expected). My recommendation is to consider using this hotel for the first evening in Chicago and/or final evening before departing. Shuttle ride to the terminal in the morning was 5 minutes or less. This will certainly be our first choice next time.

      Rooms with fold-out beds -- Beware!


      Beware. If you make reservations, make sure you get a real room with a real bed. This hotel rents out rooms that do not have real beds -- only murphy beds, or worse, sofa beds. I paid the rate for a real room, but instead ended up in one of these office-like spaces which are used for parties and interviews by conventioneers. When I requested a real room, I was informed that none were available. As if this were not bad enough, the air conditioning vent had a leak as steady as a dripping faucet. By morning, half of the carpet in the room was as thoroughly soaked as Sponge Bob Squarepants on the seafloor at Bikini Bottom.

      Not wonderful...


      Was given a room in one of the 4 circular pillars. Like all circular hotels I've stayed in, rooms are wedge-shaped and quite small. The floor to ceiling windows made the room seem brighter and a little more spacious, but bathroom was very small, and only a phone-booth sized shower--no tub. Maybe the regular (non-circular) rooms are better. Bed is very comfortable. I could hear telephone conversation from another room. Hotel is large and bustling, but lobby and restaurants are unattractive and unappealing. Can walk to CTA train to downtown--which is a plus.

      There are many hotels near this one, and my guess is that they would be better than this one.

      Great price for great stay


      I was kind of worried about what kind of room we would find by reading the reviews that have been posted. Although we had stayed here several years ago I couldn't remember anything good or bad. I was very pleased with our room, and our stay in general. Everyone was very helpful, and our room was very clean. The only bad point about the hotel is for Sunday brunch they have tables in the pool area and if you want to lay out on the sun deck you have to walk through this area which is sometimes a challenge since the tables are so big. The sun deck is right outside the door of the pool area and made me feel a little uncomfortable knowing that people were right on the other side of the glass. All in all we had a great stay especially for $56 on priceline.

      Needs Major Renovation


      This hotel is in need of serious renovation. The hotels and elevators smell like stale cigarettes and there is a strong chlorine odor around the water fountain at one of the main entrances. The parking attendants were rude. However, the front desk staff was helpful. The room was decent and the bathroom was clean. We paid only $70 (not including taxes or parking) for the room. We stayed for one night to attend an event at the convention center. The convention center is easily accessed through the skywalk. We could not have lasted there more than one night. We would not recommend this hotel to anyone who requires a pleasant environment.

      I enjoyed my stay at the Hyatt O'Hare


      My daughters wedding is at the Hyatt and the staff has treated us very professionally. Your coordinator Eva Cruz is esceptional she has been by our side throughout the preparation. We stayed in one of the suites it was very quiet the room was very clean I did miss a microwave in the room. The hotel is huge but it does'nt swallow you up. The doorman was very courteous and I just enjoyed my stay and I'm looking for to visiting again and again and especially the Wedding in Oct.

      Stay Elsewhere!


      About the best thing this hotel has going for it is the location. Other than that, its a dump. I am a Diamond Hyatt member and have stayed in several of the "suites" at this hotel. I have stayed in the executive wing and other spots. It supposedly just had a huge makeover. The rooms are decorated well but I have had many problems. Not hot water at night to very squeaky heater fans (more than once!). The hotel should really be torn down and start over. Stay at the Hyatt up the road (Hyatt Rosemont) if you can. Its a WORLD of difference.

      Not the wonderful business hotel it used to be


      I chose the hotel for a business trip but it was a mistake. I arrived on a Sunday, stressed from the TSA destroying a piece of luggage, but was confident that the Hyatt would rise to the occasion. Wrong. The front desk was very short-handed (1 person); I was told the business center was open only during the week; and, as for being stranded on a Sunday without luggage, they suggested taking a taxi to a mall, though unsure if there was a luggage store there. Not only were there no options for a massage on a Sunday, but my room had only a very small shower; no tub for soaking. The room also had a very heavily perfumed air as if covering up something. The former sparkle of the hotel no longer exists and the superlative service of a Hyatt Regency was sorely missing (e.g. in LA, the GM greeted me at the door and put a limo at my disposal.) On the positive side... the bed was THE most comfortable bed I have ever slept on!!! Too bad the rest of the stay didn't measure up to the bed.

      TripAdvisor Reviews Hyatt Regency O'Hare Rosemont

      4.00 of 5 stars Excellent

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