Hyatt Regency Montreal
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Historical Traveler Reviews Hyatt Regency Montreal
Avoid this place if you can
I have 3 complaints about this hotel.1-The concierge gave some questionable advice, that was undoubtedly aimed at serving the status quo, and which we discovered was probably outdated advice. We asked him for the name of some great steak restaurants and we were told that one of them was Moishes Steakhouse. Well, a hundred dollars after visiting this great restaurant (not!) we were extremely disappointed in the concierge s advice. It seems he needs to revisit this place and see for himself what you get for the prices. One big slab of bleeding meat (they don t even serve prime rib at Moishes!) and you have to pay extra for any small portion of vegetables. Sorry but where we come from (Alberta) you can buy much better quality of beef and they throw in the vegetables for free (wow eh?) and it s a third of the price, at least! All this to tell you NOT to trust the concierge s opinion on matters of fine dining. Also must mention that the concierge (Ivan) was himself a rather snooty fellow, which I found out later when I complained about:2-the charges for useage of their in-house computer. I had used their private computer room for two days before I noticed the miniscule signage hidden below the monitor (looked like legalese print). It said the charge is $15 for 30 min of useage/Internet browsing. So much for courtesy services in a hotel! It was a frustrating experience, because no one bothered to mention the charges to me when I inquired about their courtesy computer. I had to go thru the assistant manager in order to delete the two days worth of charges I had unknowingly incurred.3-Lastly, when we booked the hotel room, we had asked about the firmness of their beds, and they assured us we would have their firmest beds. When we arrived, we got a queen sized bed and, this is no exaggeration, we lay down and almost sank about three inches. It reminded me of something you would get at a cheap roadside motel. When we asked the front desk about their beds, they then told us that all their beds were of the same quality and we could therefore not find a better bed to transfer to. What a disappointment.The best things about this hotel were that it was centrally located and in the same building as the Baton Rouge restaurant. Stick with the Baton Rouge, if you are not looking for snooty waiters or over-priced food, but just want a tasty meal at a good price. Next time, I think we will stay somewhere at which we will be made to feel more welcome and which doesn t nickel and dime you for courtesy services .
The Good and the Bad
To start, the Wyndham was very recently sold to the Hyatt corporation and the outside signage has changed, so you aren't lost if you get there after booking through Wyndham and finding a Hyatt. The hotel itself is in an ideal location, directly across from the Chinatown area, approximately 6 blocks from Old Montreal and directly over top of the Metro. Perfect for a tourist to explore the entire city on foot and by metro. A great starting point. The hotel is above average but not sparkling new....I'd say close to 15-20 years old interior but well kept. The pool area is nice and relaxing with lots of sun shining through. Make sure to check the hours though because they aren't as long as I expected. The rooms are a nice size and well laid out but I warn you now....don't order room service without looking at the cost. I looked it up in the menu and a basic bacon, egg, toast, and coffee was somewhere in the $15.00 range plus service fee for delivery or some such nonsense...HIGHLY OVERPRICED!!! Who would order it??? As well unlike Wyndham, you must pay for internet access, local phone calls, and those little extras usually offered to Wyndham By Request members. A bit disappointing but oh well.Front desk was very accomodating and friendly, with everyone we came across knowing english quite well. No complaints about the staff behind the desk or the pool personnel. Very knowledgeable of area.The "bad" part of the review has to do with the hotel allowing a group of teenagers (17 and 18 year olds) to stay there unsupervised for 3 days during our stay in late Dec. 03. They ran over the hotel, just causing a great deal of grief with late night parties in the halls and such. After complaining to the security detail, it was stopped but I just can't believe they would allow a "frat" type booking to even occur. They had to know it would happen. Caused some problems with getting elevators in a timely fashion because of monopolization by large groups and I'm sure they did some damage to the rooms as well....ugh....just really not good to allow that much unsupervisation with the lower drinking age. Just asking for trouble.Lastly, the parking is not cheap....they over price this as well but know people will pay because of the area. I paid $18.00 per 24 hours in the underground or if you wish to have it valeted, it will cost $24.00 per 24 hours! But with valet, you have in and out privleges. Depends on what you have planned I guess.So in conclusion, great location, overpriced in some areas and bad booking while we were there but overall would certainly return.If you have questions, don't hesitate to email me.Kelly
Excellent location and much more
I have been a frequent visitor had the Wyndham for over 10 years. I stayed both on business and leisure and have had anything but good experiences. It's always been a great hotel; "Le Méridien", the prestigious european chain, until 1996 then it was shortly owned by the Desjardins movement 'til 1998 (that owns the complex) and finally taken over by Wyndham in 1998. Since that, Wyndham has invested over 20M $ in renovations I believe and I can tell (having stayed there when it was a Méridien) that when they refurbished the public areas and guest rooms in 2000, they certainly did a great job. The staff is not especially "friendly" but sure does the job. The location is, in my opinion, is the very best in downtown Mtl because it is within walking distance of the Old-Port, the Resaturants on St-Denis and has direct access to the subway system without even getting outside. It's very clean, not exceptionally luxurious but still, quite "chic". The only con is that their prices have gone up dramatically in the last 2 years and apart from business travel, I stay elsewhere because of that. But sincerly, neither the Queen Elizabeth, the Sheraton Centre or the Crowne Plaza beats the Wyndham's location. And curiously, all the rooms I got had Mini-Bars/Fridge so maybe you have to ask.
We stayed here in june 2003 paid $59 thru priceline . once you park here no need to drive hotel sits on top of a mall. in bad weather no need to go outside room very nice good pool and hottub . front desk staff somewhat rude. DONT EXCHANGE CURRENCY AT THIS HOTEL> they charge a premium to do this. so much for customer service. for the money all in all a good deal
Loved the Wyndham
I got a great deal on Hotwire ($62 US) a night for the Wyndham and was so pleasantly surprised at the quality of the service and the hotel itself that I had to write a review.The staff was friendly and catered to our every need..one day in fact housekeeping called to see if we wanted our room cleaned and when we said we didn't they said well how about we just tidy it up when you are gone. Room service was friendly and efficient. In fact they even call as soon as they dispurse the delivery so you can be prepared for it.Location was amazing..Large mall underneath the hotel where you could spend a lot of time shopping, eating or grabbing a cup of coffee or even a drink. Around the corner were outdoor cafes, 2block walk into town where all the shopping was and 15 minute walk down to the Port where the art galleries and Fine restaurants were located. 10 minute cab ride ($15 Canadian) to the Casino.I had an amazing stay in Montreal and would recommend it to anyone who wants to get away for a while but yet doesn't have a lot of time to spend traveling far far away.The Wyndham was amazing and I would definitely go back there again.
Comfortable, in a great location, but understaffed
I recently stayed at the Wyndham Montreal, after finding a fantastic (US$62/night) rate on Hotwire.
I knew from previous trips to the city that the Wyndham was in a great location and connected to everything, so I booked it as fast as I can.
Because of the FrancoFollies, a French-language music festival, the hotel was sold out the entire week I was there. In fact, when I checked in - around 4 pm, an hour after "check-in time" - the desk clerk had to call around (I assume to housekeeping) to find out if a room was ready.
Even then, the only room available was a standard double-bed, not the king or queen I'd wanted. She handed me the key before even checking if it was acceptable, and told me (very nicely) that the hotel was sold out, and I should be able to change rooms the next day. Fortunately, I was.
Housekeeping came by some days and didn't on others. Sometimes I'd return around 3:30 to find the room hadn't yet been made up. With 600 rooms, it's understandable. But they really need to hire more staff, if that's the problem.
The bathrooms are small. Parking is outrageously expensive (C$21 a day). The windows appear to not have been washed in months, if two very-well constructed spider webs were any indication.
Overall, though, this hotel was clean and comfortable, and the location can't be beat. But it would have struck me better if things were a little better run. For the price I'd paid, it was well worth it. For the standard rates? Probably not.
Wyndham Montreal - Thumbs up!
The Wyndham Montreal might just have one of the best locations for a hotel in Downtown Montreal. It is within walking distance to Chinatown, Old Montreal, and is situated right on Jeanne Mance and St-Catherine.
Everything that you need is right there! The hotel itself is good but not great. The rooms are a little worn down but albeit pretty good...Roomy and has essentially everything you need. No mini bar/fridge but what really do you need when everything is within walking distance!? There's even a grocery store located in the underground shopping mall below the hotel. The only concern is with parking...Parking at the hotel is kinda steep. It's $18 CDN to park yourself and it's only once-in/out privelege. Addtional entires and exits will cost you another $18. Valet parking is unlimited in-out priveleges but costs $23 CDN each time plus tip to the valet. Your best bet would be to park right across the street in the private parking lot which costs $10 to park the entire day or the entire night. Or alternatively, you can park at the multitude of meters located around the hotel. Not quite sure how the hours of service are at the meters as I swore I followed the instructions but still wound up with a couple of parking tickets...oh well! From the hotel it is about a 5-10 minute drive to the Casino, Latin quarter, the Village, Crescent street, and to St-Laurent. Like I mentioned everything is close by to the hotel.
Above average hotel in a prime location. 3.5 - 4 stars out of 5 from the Toronto Dude.
Comfortable hotel in a great location
The Wyndham is not a luxury hotel, but the rooms are large and comfortable. The hotel is in a great location, within walking distance to major museums, shopping areas and the Old Port. The hotel has a nice indoor heated pool, perfect for relaxing after a long day of walking.
Wyndham, very good
The hotel was just fine. Clean, quiet and room equipped with what you may need, but no mini bar. eventhough advertised. Fabulous breakfast buffet and restaurant staff was polite and professional. Front desk had one sour apple. The gift shop was better than most. Hotel has a small, uninteresting mall below and the Baton Rouge restaurant in the mall was great for a quick bite and stays open very late. Taxi service is available and attendent friendly and helpful. If you are going to a concert or show at Place Des Arts, you can walk underground. If I had to stay there again it is fine, but I prefer a little more luxury.
Wyndham: Very Pleasant
On our first trip to Montreal 9/12/02, we stayed at the Wyndham (all the good boutique hotels were booked). For a rate of approx. $88 a night, the hotel is a great bargain. Situated well, at the corner of St. Catherine and Jeanne Mance, right across the street from the Modern Art Museum, and part of the Complexe Desjardins (a large underground mall), the hotel is comfortable and clean! Rooms are nicely decorated (although there are no mini-fridges). The staff is friendly and professional and I can't say enough about the Concierge desk (Ivan and Francine) who made our stay so enjoyable with all their help with reservations, information, etc.
The breakfast buffet no bargain at 15$ Canadian (eggs, bacon, potatoes not up to par), but everything else delicious and inviting.
So: Good location, comfortable rooms, great staff all for $88 US a night! We'll be back!
TripAdvisor Reviews Hyatt Regency Montreal
Travel Blogs from Montreal
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