Hyatt Regency Merida

Address: Avenue Colon, Esq. Calle 60, Merida, Yucatan Peninsula, 97000, Mexico | 4 star hotel
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This 4 star hotel, located on Avenue Colon, Esq. Calle 60, Merida, is near Chichen Itza Ruins, Spanish School ECORA, Galeria Merida, and The Spa at Hacienda Xcanatún.
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    Historical Traveler Reviews Hyatt Regency Merida

    Un de mes meilleurs séjours dans un hôtel de luxe


    J'ai passé de merveilleuses vacances au Hyatt de Mexico. La décoration et la qualité des chambres sont surprenantes. Il y a trois piscines et plusieurs restaurants à l'intérieur de l'hôtel - ils sont un peu chers mais la cuisine est vraiment savoureuse et de qualité. Le personnel est très serviable et traite la clientèle avec beaucoup d'égards.

    Notre chambre était dans les derniers étages et la vue était superbe - on voyait la mer et toute la ville à des kilomètres à la ronde - très romantique.

    J'ai d'excellents souvenirs de mon voyage au Mexique, et notre séjour au Hyatt y a contribué. N'hésitez pas à y aller si vous le pouvez !

    Good hotel with nice pool


    Stayed at the Hyatt in Merida for a conference and had a room on the "concierge floor". The rooms are spacious and comfortable. The pool is very nice and large, in particular compared to the Interconti across the street. Continental breakfast in the lounge was included, but due to the large number of guests the service was unimpressive.

    Hyatt Everything We Expected - For Better and For Worse


    My family of five stayed at the Hyatt in Merida over our spring break at the end of March. We had two rooms on one of the "concierge" floors. I had pored over all of the TripAdvisor reviews of Merida hotels and chose the Hyatt because we wanted 1) a quiet location, 2)spacious, comfortable rooms, 3) firm beds, and 4)a good pool. We got all of that. Also, because we paid more for the concierge floor we had included in the price a very nice continental breakfast and an even nicer evening beer, wine, hors d'oeuvres kind of spread. So we were happy with our stay there. That being said, the Hyatt is very corporate. The building stands out like a sore thumb on the Merida skyline. If you're looking for a place with character, this is not it. Further, while the morning and evening servers at the concierge floor lounge made the extra effort to be helpful, the staffers at the front desk were unimpressive - not unfriendly, but not welcoming either.

    We ate at the hotel restaurant a couple of times. The food was surprisingly good, and the servers there were quite friendly and gracious.

    Never Again!


    Hotel is in a great location right off Paseo Montejo but it could do with improvements in its personnel and some brightening of its interiors. All the glass in the hotel is tinted which is probably great during summer but makes for a gloomy atmosphere. Our cardkey did not open the room door; the bellhop tried it several times then said he would be back with a replacement and left us standing outside the room with our luggage. When he returned the door still would not open. A passing staffer used his master key and the bellhop said he would return with another keycard, so we tipped him and waited in the room with our bags unopened and unpacked in case we had to change rooms. The room was spacious but dim and unwelcoming even after we turned on the 3 sixty-watt lamps; the big tinted window contributed to the dimness. Several minutes later, a maintenance man knocked on the door, tried the card again, then left saying the mechanism needed a new battery. We asked him to also get us brighter bulbs and he said he would bring back 75 watt bulbs. After another wait of several minutes, we called the front desk and a woman came up. We had to explain the problem with the door and also reiterated our request for brighter bulbs. She refused our request saying the hotel did not have them. When we told her the maintenance guy had gone to get the higher wattage, she said she did not know why he said that as they did not have 75 watts. Later she backed down and said she would "see" if they had the bulbs. In the meantime, another guy came up and repaired the door mechanism. Several minutes later yet another man came up with the 3 new bulbs, which brightened the room considerably.

    We asked for two extra pillows ( there were no extras in the room and only 2 on the bed) from housekeeping and were sent extra towels instead.

    After a day of sightseeing we called room service and asked for two glasses of scotch on the rocks, with club soda. we were sent two small bottles of what we thought was club soda ( the label had a name in Spanish); only after we poured some into ONE of the glasses did we realize it was sickeningly sweet! We called room service again to explain the problem and waited for 30 minutes, with our glasses untouched after that first sip from one. We then called again to find out what was happening and the woman who picked up said that she would not replace the one glass of whiskey to which the sweet liquid had been added, as it was our fault that we did not check the label before we poured!! When we told her that we had not been given the club sodas we had asked for, she hedged around until we asked to speak to her supervisor. By now it was almost 45 minutes since our first call. The supervisor was very nice ( at last!) and apologized; something no one had done before.

    we decided not to eat dinner at the hotel and spend our money elsewhere. The Fiesta Americana, across the Hyatt, is a much nicer hotel ( we stayed there earlier for 2 nights), the staff there are all very pleasant and polite and the rooms are cheery and beautifully decorated. There is also a Holiday Inn next to the Hyatt. We ate only one meal at the perugino's, which was all right.

    Probably, best hotel in town.


    Very nice hotel with delicious breakfast. Large rooms with well-equipped bathrooms. Inexpensive room service and wonderful swimming-pool. Very helpful staff and nice location. The Italian restaurant is not bad at all (and I am Italian...). I would definitely return back.

    A wonderful visit to Merida


    My husband and I spent one week (February 14 to 20, 2005) in beautiful Merida, Mexico. We were in Merida to visit some dear friends who moved there about two years ago.

    Merida is located about 75 miles from the ruins of Chichen Itza. Though Merida is not on the ocean it is a lovely city with many museums, art galleries and the famed Paseo Montejo. Paseo Montejo is a huge tree lined street which has huge 200+ year old mansions built by very wealthy people. Some of these mansions are still in use by businesses, wealthy families, and one or two are beautiful museums.

    The Hyatt Merida is a lovely, well kept hotel close to Paseo Montejo. The staff are friendly and helpful and they made our stay very enjoyable.

    We love Merida and we look forward to our next stay at the Hyatt.

    Bye for now


    Nice Hotel


    Just got back from Mexico on a four night stay at the Hyatt in Merida. We were on the executive level (15, 16, 17) and enjoyed our room. It had a few extras such as down comforters and extra pillows. We did have a friend that was staying on a normal room and they did not have a safe in their room and switched to the executive level for the extra amenties. Food in the hotel was fair. Right across the street is Fiesta Americanan and their food was MUCH better so we ate there a majority of the time. Felt safe in the area we were located. Clean hotel, clean room, and good service. May stay at Fiesta Americana next time just because the better food and more amenities (mall inside hotel, spa, bar with live band).

    1st class


    Well run spacious business hotel in a convenient location for touring. well it would be if you had a map to find you way through the maze of the city (we didn't!). fab breakfast try casa del paseo on CALLE 66 for a superb dining experience

    Poor management....


    I had reserved a non-smoking room on the Regency Floor including a massage and full breakfast.There are NO non-smoking rooms in this hotel and the gracious front desk manager ALLOWED me have the full breakfast even though she said I was only "entitled" to a continental breakfast.The massage was NOT included but she said she'd allow me to ONLY pay 50% of the price. The bathroom had a large area of dried urine in front of the toilet that had been there for some time.I brought it to their attention and they agreed to clean it.After I left the following morning for the Fiesta America across the street,I wish I'd NEVER seen the Hyatt.Upon returning home,I shared my problems with Hyatt customer service who referred the problem back to the hotel who sent a form e-mail apology and refused to correct their errors. Never again-stay across the street at the Fiesta Americana,5 star,for less.

    Adventure Travel with Luxury


    We traveled across the Yucatan in October 2002. Merida is a delightful city and a great base to visit surrounding ruins and haciendas. Each day we would visit the hot jungle to explore Mayan temples and swim in cenotes. It was easier to get hot and sticky in the jungle when we knew we would return to the luxurious Hyatt Regency Merida. Terry robes for the pool, hot tub, or massage. Location is great, across the street from the beautiful Fiesta Americana mall. Lots of places to eat within walking distance.

    TripAdvisor Reviews Hyatt Regency Merida

    4.00 of 5 stars Excellent

    Travel Blogs from Merida


    A travel blog entry by acoruspaul on Apr 16, 2015

    ... to have a home base at the hostel for a bit and cook my own food! Lots of international people coming and going here. It is a pretty modern city in some places and has a smaller town feel even though it is a huge city of over a million. A friend from the other ecovillage gave me a contact for a local one. I met with her for breakfast and she took me exploring to a local temple and cenote. ...

    Oh yes, beach day.

    A travel blog entry by nl.opiola on Jan 19, 2015

    ... Apparently in winter it's normally like this due to the winds constantly churning the water, but no complaints here!!!!

    Came in for a late lunch and never made it back to pool or beach. The guys disappeared and we found them having a siesta in their rooms. We made a pitcher of pina coladas, then another, and another, and..................thanks goodness there was leftover pizza from last night for dinner!!!


    Mexico - Merida & Uxmal

    A travel blog entry by tereza-gonzalo on Oct 13, 2014

    71 photos

    ... the temporary splurge :)

    Once we freshened up we went out to wander around Plaza Grande and occasionally get something to eat. We realized that we were lucky to reach Merida on Sunday during the weekly food and crafts market. All the streets leading to the main square had been closed so that local food and crafts vendors could have installed their stalls along the streets surrounding Plaza Grande. Concerning the food it was exclusively Mexican cuisine, such as ...

    More Mayan Ruins

    A travel blog entry by deni367 on May 10, 2014

    19 photos

    ... the structures to the top. It was a really beautiful view, but it took me quite a while to work up the nerve to go back down the steep steps.

    After coming back from Uxmal, I wandered back to the hostel, which is fortunately on the main square of Merida. That evening was the first day of the Feria de Merida. So I walked around between all the wonderful street vendors, I watched as a special police unit took down the Mexican flag for the ...

    Merida - Old Spanish Town built over Mayan Town

    A travel blog entry by ecschultz on Jan 25, 2014

    2 comments, 5 photos

    ... with me right now (4 days later).

    We spent the next day exploring the
    city but stayed in Friday night to rest my leg. Saturday, was the
    long bus ride to Tulum, back on the coast. The bus was nice and
    played movies but WAY TOO LOUD! My ears were practically bleeding
    when we reached Tulum 5 hours later – even with ear ...