Hyatt Regency McCormick Place
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How has this hotel rated in the past?
- Swimming pool
- Room service
- Business Services
- Wheelchair accessibility
- Fitness/Health center
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Historical Traveler Reviews Hyatt Regency McCormick Place Chicago
Used and abused Hotel
From the start of our stay at the Hyatt, it became painfully obvious that the hotel was like a factory for the convention center... No one went out of their way to be helpful...they all seemed annoyed that the hotel was busy and quite frankly they seem to have become immune to angry guests....
They don't care...so you shouldn't bother staying. Don't waste your money.
Our room was dirty, including unflushed toilet, hairs on bathroom floor and tub, cobwebs along ceiling. Mattress was very cheap and uncomfortable, and covered only by a very thin sheet (no mattress pad). Comforter smelled like unwashed laundry and perfume. Second night: Same cobwebs, etc. Looked like it had not been cleaned at all, just straightened. Bed was short-sheeted! Location is HORRIBLE. We are familiar with Chicago and knew what we were getting into, but we felt sorry for a lot of tourists who stayed there the same weekend and clearly did not know that they really had no choice but to drive or take a cab to get out of that neighborhood--there's no public transit, and the neighborhood is sketchy. Restaurant was slow and mediocre. Valet was incompetent. Internet access is wired and costs $10/day - at a business hotel! We were extremely disappointed with this hotel. We have literally stayed at nicer Days Inns. The Hyatt at McCormick Place was dirty, uncomfortable, rude, poorly located, not at all what I expected from a Hyatt. When we booked it, I really thought it had to be nice to compensate for the location. How wrong I was. In response to some of the reviews below, I have to say that at first glance, our room did look cute and attractive (not luxurious). It was only after we started actually using the room that we started to notice the filth and wear. My recommendation is to avoid this hotel at all costs...stay at a lesser brand name downtown or even in the suburbs; you're likely to get a nicer, cleaner room in a better neighborhood, with better access to public transportation. This Hyatt has no redeeming qualities, in my opinion.
Positives: Modern, fairly spacious, and brightly-colored rooms and common areas are cheerful looking. Rooms facing north have stunning views of downtown and lake. Staff is eager to please and take care of requests very promptly. Nice workout area and guest coin-op laundry. Reasonably priced room service menu.
I reserved two nights stay at Hyatt Regency at McCormick Place though hotwire from 6/25/04 to 6/27/07. I checked in on 6/25, had the contract showing I will stay in room 831 for two nights. The first night seemed fine. On 6/26/04, I went out visiting Chicago and left all of my belongings in the room. When I came back at around midnight, I found I could not open my room and it was already assigned to another people. All my stuffs were gone. I immediately went to the front desk, questioned them what happened. They said I went into a wrong room last night and I should go room721. They insisted that even my room contract showed my room should be #831. They said they had removed all my stuffs to room 721 and gave my key for that room. I then went to room 721 and found it was also taken by someone else again. All my stuffs were not there too. Unknowing what happened, I then reported to Chicago Police Department. Two officers came in and questioned the front desk. Until then, they acknowledged that my stuffs were in the bell desk, not in any room, changed their stop and started to acknowledge that they made mistake and not I entered the wrong room. When I continued to push the explanations, they said they really did not know how it happened. I later found I also lost some of my stuffs, including one Movado watch that I bought for my dad as a Father's Day gift. I had to spend rest of the night in the hotel lobby, lying on the sofa. I need to catch the early morning flight on 6/27 and I would not trust them for anything. I asked full refund and they said since I reserved the hotel room through travel agency (hotwire), I should contact Hotwire and they could not refund the fee to me. Up to now, they have not given me any explanations. I have experienced the worst hotel that I have ever experienced and I am demanding an investigation, explanation, formal apology letter and compensation for what I have experienced and lost.
Good if you have a conference, otherwise, stay closer to downtown
The Hyatt McCormick Place is certainly a nice hotel in and of itself, and if you have a conference at the Convention Center, the location can't be beat. The rooms are very modern and luxurious, with a nice fitness center. But you're removed a bit from downtown, though it's only a 10 minute bus ride away. You're not that close to a subway. The hotel is very close to Chinatown (should be a 10 minute walk away), but when I asked about walking there at the front desk they told me the neighborhood was too dangerous and I should take the 5 minute cab ride. For me, it's not worth that money to be told it's too dangerous to even walk anywhere interesting.
Newer hotel with nice furnishings. Awesome fitness center with lap pool and saunas in the locker rooms. No problems with high speed internet access and the desk was nice sized. Parking was NOT free--I paid 27 dollars for valet with in/out priv. I think it was 22 for self park. I agree with the other posters about how quiet the hotel is. Friendly staff as well, and the check out line moved very smoothly even though I was checking out during the noon rush--only waited a few minutes. Valet service was fast.
It is a nice hotel.
We went there for a weekend vacation. We tried to find an inexpensive but excellent hotel and that it is. Rooms are a little bit old but huge,nice and clean. Funiture are nice. We took a walk in the property.
It is very cozy. Parking is free. Compared with the expensive hotel in downtown Chicago, this is a best-buy. Restaurant staff was terrible.
Except that, everything was great.
Loved the view
Best view of the city for the Air and Water Show. Staff courteous and helpful, room service prompt and the food was decent as well. The rooms are clean and spacious, very close to Mccormick Place. I would recommend if you want to be close to downtown without all the traffic.
This is the only hotel I have ever been in that I can say was VERY quiet and we were there for a business convention!! I was very pleased with the room and it's cleanliness. The restaurant was ok, food was good but limited selection, although the Nachos at the bar were delicious. But what's up with the "cafe" place, they served Starbuck's coffee and snacks, newspapers and such, sounds great if you could catch them open. We checked the hotel guest book as to what times they were open but it the workers felt so inclined they'd lock up 2 hours early.
Problems in hotel restaurant
I had a terrible incident in dec99 with the restaurant manager in the hyatt. the manager wouldn't allow me to take my dinner back to my room. the restaurant was 90 percent vacant due to the snow storm and most restaurants in the city were shut down . i didn't want to sit in a cold restaurant and eat alone. and i defintetly didn't want to pay the high cost of room service delivery either. in addition to that , the food was terrible.