Mediocre hotel

This is my most recent hotel visit. I attended a conference for college students involved in campus residential life, with over 800 students. The events for the conference were split between the Hyatt's meeting rooms and facilities at University of Louisville. Most of the nightly socials, including a Cranium tournament Friday night and a closing banquet/dance Saturday night, were held in the hotel. The first floor, with its myriad of ballrooms and boardrooms was confusing to navigate. This is your typical atrium-style Hyatt hotel. The newsstand sold 12oz. sodas for $1.99. They can do this since NONE of the vending machines in the hotel were working while we were there. Does anyone actually drink the $4 bottle of spring water left in the room?

With over 800 students, the three glass-enclosed elevators were overworked. Waits of 10 minutes were common, and there were no places to sit while waiting for the elevators. The hotel shares a stairwell with adjoining office buildings, and the dorm-style stairwell belies the Hyatt's luxury pretensions. There is a miniscule pool located on the fourth floor.

The rooms were serviceable but unimpressive. The bathroom counter was worn somewhat, and the amenities were what you'd find in midpriced hotels, except for the aforementioned $4 bottle of water which we left untouched. They did do a good job of cleaning the rooms, though. Here and at the Greenville,SC Hyatt, you have to leave your card-key inserted in the lock for 15-20 seconds. If you pull it out too soon the door won't unlock. I wonder if this is a Hyatt thing...

The restaurant and kitchen are on the first floor. The bar is on the second floor. I ordered a plate of fries and it took over 30 minutes to get them. The bartender was very nice though.

Directly next to the hotel is Louisville's Fourth Street district. Parking is not free. Overall the Hyatt provided a satisfactory stay, but it wasn't anything special.

Beautiful Hotel, no personality

We stayed from October 27 to October 31. It was a pleasanat place, but no employees ever talked to you. The staff was not helpful. In an expensivie place like the Hyatt, I expected at least a fast computer connection in my room instead of dial-up, which they charged $1.00 per call. No refridgerator in the room, but I will say the pillows were comfortable. The room was very warm and stuffy, and the only way to change that was to turn on the air conditioner. But, the location is great and the beds are comfortable, neat and clean.

Convenient downtown hotel, mixed reviews

The Hyatt Regency is a typical large atrium-style hotel located in the active section of downtown Louisville (there are large sections of downtown that are abandoned and empty). It is four blocks to the river, adjacent to the Convention Center, and next to the new Fourth Street Live. The concrete-clad building is absolutely stark, brutal, and uninviting on the exterior.

The rooms were clean and well maintained, with basic cable, a desk, easy chair, two phones, and bedside alarm clock. The hotel offers a small well-maintained fitness center, but its location on the first floor requires you to walk through the lobby to get there.

The hotel offers numerous meeting rooms of various configurations and the food was slightly better than average. For better meals, I suggest walking to nearby restaurants.

The adjacent new Fourth Street Live (a block-long shopping mall with a Borders, TGIFridays, Hard Rock Cafe, Lucky Strike Bowling Alley, Office Depot, CVS, bars, espresso cafe) offers live entertainment by rock bands during the evenings, which may be fun for some people but the music didn't stop until 10:30 pm during the week, which is a problem for rooms facing that direction (I was on the 7th floor and could hear and feel the music).

Great time in Downtown Louisville

Staff was helpful and courteous. Room was clean and spacious. We enjoyed 4th street live 1 block from hotel and fireworks from our room window. Would recommend to anyone considering stay in Louisville.

50th Getaway

Stayed at the Hyatt downtown. Always seemed to wait for the elevator. Bell boy broke a coffee cup of mine. Apology the only thing offered. 4th Street Live was GREAT!! Every town needs this. Lots of shopping at Mall of St. Mathews, Oxmoor and The Summit. Satisfying dinner at Buck Heads Bar and Grill.

Nice rooms, rip-off restaurant

Very convenient to 4th Street action. Short walk. Restaurant is EXTREMELY overpriced. TOTAL RIP OFF! Don't even THINK about eating there! Room was very nice and I would stay there again.

Hyatt was great

The Hyatt downtown was great! Nice restaurant within the facility. Rooms opened to interior overlooking the lobby with glass elevators. Fun for the convention we were attending. Housekeeping staff was excellent. Within a block of the new 4th Street Live, the home of Hard Rock Cafe, TGI Friday's plus outdoor concerts the three nights we were around. The trolley takes you to the main street or you can easily walk to the Louisville Slugger factory or the science center. If you are looking for shopping, there is NONE downtown at all! A couple of nice galleries but that is it! Very disappointed there. The dinner cruise on the Spirit of Jefferson was a nice diversion. The Bistro downtown had good food also.

Not a place to stay if you're a business traveler

This is supposed to be a 4 star hotel... the restaurant was over priced for the mediocre food it served, the Bar service was terribly slow, you were lucky if they even said hello to you. There was no high speed internet access, which is important for the business traveler. Never again!

Not what I expect at 4 star hotel

We took our young children to Louisville, stayed at the Hyatt. Food and service were horrible. OZnly 3 elevators, which meant we stood in line for as long as 20 minutes with a crying baby. The valet was fantastic as was the service from the bar. Ate in the cafe for breakfast, a buffett. It was not edible, sent it back, ordered Eggs benedict with hashbrowns, muffin was soggy & gross, potatoes were taken off the buffet, as they were burnt and cold. Service at this time was even worse.

Very Nice

A very nice Hotel, Resturants and lounge. Very helpful staff one of the best staffs Ive run across actually.