Sheraton Los Angeles Downtown Hotel

Address: 711 South Hope Street, Los Angeles, California, 90017, United States | 4 star hotel
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This 4 star hotel, located in the Downtown/Wilshire area of Los Angeles, is near Macy's Plaza, Macy's, Los Angeles Convention & Visitors Bureau, and Bunker Hill Steps.
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    Historical Traveler Reviews Sheraton Los Angeles Downtown Hotel

    Terrible place for the high price


    The place was not what I was expecting. My friend and I had ordered a room with two beds, we get there and theres only one. All they could do was give us a rollout bed. The place looked old all around. The shower water was never hot. The place was completely average and thats not acceptable when their prices are as high as they are. I would not recommend the place to anyone.

    Great Place!


    Really nice place. We stayed one night attending a Yoga championship being held in the ballroom and we were very impressed. Very clean, very comfortable. The beds are to die for; huge and extremely comfortable. Now my wife wants me to go find one to buy!

    Professional staff, very courteous and pleasant. Nice resturant, although a little pricey.

    Corner Rooms have great Downtown Views!


    Had a weekend getaway to the Sheraton and was upgraded to a corner room on high floor. Wall to wall windows on 2 walls gives you a fantastic view of downtown and mountains off in distance. Great location since I had tickets to Staples Center! Fantastic beds!



    It's hard to reconcile the negative reviews of this hotel because it seems like a perfectly decent mid-range business class hotel. Room was clean. Furnishings were nice. Beds were comfy. Lots of pillows. Soap and other amenities provided. A/C quiet and functional. There was a sign saying "pardon our dust while we remodel", so I guess there's a chance of getting an older room, so that's something to check. Service personnel were friendly and efficient. I had booked through an online agency, and had a reservation for a smoking room for some reason. I was able to change to a non-smoking room with no trouble (this was a weekend night though, so probably they were comparatively empty). Location is excellent if you need to be downtown, and next to the 7th St metro stop.

    Abnormal Billing


    The L.A. downtown Sheraton hotel chraged our credit card abnormally after we checked out by breaking up the total amount and charged the card multiple times without notifying and approval from us. This caused our card company to block the use of our credit card due to the suspecious activities. The hotel accounting was hard to reach and offered little information and would not explain nor investigate why they billed abnormally to their customer's credit card. Complained to the customer service but emails were sent around and with no results

    OK...but nothing more


    Well, I have stayed at quite a few Sheraton hotels across the world and this one was nothing special. The rooms were OK, nothing fancy, but by no means bad. To get to the hotel you have to go through a mall (which was kind of creepy at night) which was not very nice. Location is ok, a lot of traffic at night, which woke me up several times. The subway is right across the street, as well as several restaurants and fast food joints. I would rate the hotel as below average overall (by Sheraton standards) but it was in the process of being remodeled.

    Not much to complain about


    Chose this property to attend concert at Staples Center approx. 8 blocks away. Hotel is relatively modern, extremely clean, beautiful bouquets of fresh flowers in the lobby, service personnel helpful and friendly. Valets nice. Our room was pristine-the bed was wonderful--bedspread crisp, sheets comfy. Good water pressure. We were on the 14th floor and could hear traffic below. Small bath, one sink. Standard storage/double mirrored closet. Two restaurants. Bar lounge off lobby has small couches/tables, high bar stools/tables. Several large flat screen tvs. Shopping mall out the door by lobby provides Macys, Ballys Gym, Borders, Hallmark, Robeks, and small eateries. Rite Aide across street to stock up. Our standard/king bed, non-smoking room was $99, overnight parking $24. Add hotel tax, and we were out the door for $135...not bad for downtown. Nice overnighter!

    Never again


    The hotel was over booked when I arrived mid-week. They put me in a smoking room and would not negotiate a lower price ($189). The room was so dirty I would not take my shoes off. My co-worker asked for a glass of red wine in the lounge and got white. When she pointed this out to the waitress she picked up the glass in a huff and brought the red wine and practically slammed in on the table without saying a word. We again tried to negotiate a lower rate for the inferior room and service but were refused. Never again will we stay here.

    Mediocre service and shady business despite the name


    I stayed at this hotel during a computer graphics conferehce in early August this year. Despite the great name, the hotel service is pretty bad. As some other reviewers pointed out, the room air conditioning is terrible, at night it's cold and in the day it's hot. The first two days I stayed there, there were no bathing soap and shampoo and I had to ask the room service lady to deliver them. Shower water is only warm, it feels like you will be catching cold after taking the shower.

    The worst part is they screwed up my bill. They charged me 40% more than my reservation room rate. Their accounting department service is horrible, I had to call two days non-stop to get someone to really help me. Most of the time they were simply transferring my call to one department to front desk and another department. I have to say that I will never want to live in this hotel ever.

    TripAdvisor Reviews Sheraton Los Angeles Downtown Hotel

    3.50 of 5 stars Very Good

    Travel Blogs from Los Angeles

    Day 1 - Hollywood!!!

    A travel blog entry by courtneypender on Jul 05, 2014

    12 photos

    After tracking down the shuttle bus, I arrived at the hotel... It was about a 15 min bus ride out of LA airport. Staying at the Sheraton Downtown LA. Put my stuff in the room and had a walk around Downtown LA.
    Macy's happened to be joined to my hotel - well planned! :)
    I worked out the underground train system... Yes it's just like the …

    Farmers Market & Hollywood

    A travel blog entry by jenni_c_smith on Sep 12, 2014

    ... conservative the county are trying to get his statue back because the building is now operated by Larry Flint and they have another important monument to use his state for. Eventually we arrived at the Farmers market again which we are are excited about. I said if we do come back then I have to have a Bob's coffee and donut. We ordered a coffee and went back to Phil's and reordered the same breakfast as the other day. We met a lady who was finishing the tour we did last year and she ...

    Traveling day and first LA impressions

    A travel blog entry by on Jul 24, 2014

    11 photos

    ... believe i'm here. I found the studio entrance which was way smaller as I expected and had to go up lots of stairs before I got to the studio. Was really happy when I found it and the girls and guys behind reception were so friendly. Handed in my application forms for the auditions I was planning to do on sunday and felt like taking a class. I took a random jazz class that started at 4pm. The class was different. Not sure if I liked it. It wasn't too busy and for ...

    Game 3: It takes all kinds

    A travel blog entry by pattycake_4 on Jun 02, 2014

    4 photos

    ... line seating only to be told they are in an even section on the far end of the first base line. I sat in the second row of the second level, directly behind home plate. It was a great view for a very entertaining game. The crowd was the least into it of any so far. Not sure if that is a normal thing or just a Monday night thing. It did get to rocking a bit as the Dodgers rallied in the 6th. Upon leaving I tried to procure a hotel room but had my card denied once over ...

    Los Angeles

    A travel blog entry by raroboy on Mar 18, 2014

    126 photos

    ... Mansion
    Maybe the most amazing house in Beverly Hills on 18 acres sits this 1927 mansion. Since there was a function they allowed us a quick peak into the entrance hall…. But then the balcony was closed because of it. But we still walked around fountains and the cypress line and the pool area. This is one amazing garden where you can get lost.

    When we checked out ...

    Traveler Photos Sheraton Los Angeles Downtown Hotel

    On the way to the beach
    Los Angeles, United States
    Our room view. Downtown LA
    Los Angeles, United States