Hyatt Regency Lexington

Address: 401 West High Street, Lexington, Kentucky, 40507, United States | 4 star hotel
 
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Location

This 4 star hotel, located on 401 West High Street, Lexington, is near Keeneland, Mary Todd Lincoln House, Rupp Arena, and The Kentucky Theater.
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Amenities

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      Historical Traveler Reviews Hyatt Regency Lexington

      Never again

      from

      The beds were very lumpy and pillows were to flat. The food was okay but to expensive for my taste. I had to pay 2.00 to have it brought to my room plus a tip. We went to the bar to have a drink and ther was nats flying around or heads and drinks. The resuarant manager kept watching every move we made like we were going to skip out on the bill. It was not worth the money to stay there I'll never return and never recommend this hotel to anyone.

      Can't believe Hyatt puts their name on it!

      from

      I stayed there twice, a year apart to take my family practice boards. The first time, they put us in a 'handicapped'room, which was a dump. The second (and LAST) time, the handle in the bathroom sink wouldn't budge. A pleasant gent came up and worked on it. After declaring it fixed, he left and I tried it again. Still didn't work. I asked repeatedly for another room, but this fell on deaf ears. I would not stay there again for any reason. I stayed in a Double Tree last year in Seatle. That was a dump,and I got ill from the mold in the rugs. Apparently these companies no longer care about what the customers thinks of their properties.

      Should have stayed at Radisson

      from

      Our stay was one of the least enjoyable I can ever remember over several years. The bed was extremely uncomfortable, I had to ask twice for a bed pad to be put on it and requested extra towels twice before we got them which took until the next day. The first morning as I was blow drying my hair the electricty went out. The man who came said he had been running up and downstairs all night "kicking" breakers which made us very nervous to say the least. Some of the outlets int he room didn't work and lighting was minimal at best.

      There were only two bath and two hand towels which during the hot, humid days is not enough. If anyone looked at the bathroom floors, they would see how dirty they are, ugh! There was an "odor" in the hallway's.

      Our first night there several member's of our club decided to have dinner at the hotel restaurant which was a complete disaster. Worst experience ever. There were nine of us. It took over 2 1/2 hours for the meal to be served. Much of the food was just plan awful and with some cold, some overcooked and some requests never delivered. This obviously was not the waiter's fault as he was doing his very best to accomodate us but obviously the problem was in the kitchen. When told that one of the guest's fish was very, very overcooked all they were offered was free dessert which they didn't want.

      The following morning two cups of coffee served in a row had "dirty" cups, yuck!

      After a couple day's the service and quality in the restaurant did improve as obviously many complaints were listened to and heeded but the hotel lost a great deal of business due to the first night's bad experience.

      We do not believe we would stay at a Hyatt ever again.

      Good Experience

      from

      We had a very good experience at the Hyatt with a couple of glitches which were worked out easily. We checked in late (after the horse races) so they ran out of king bed rooms even though we had a confirmed room. We got the king room the next day. We had originally booked two rooms and cancelled one over the internet, but they still had us down for two rooms. No problem! The manager took care of that with no questions asked. The hotel recently finished renovations and the place is very clean and nice. Also, it's within walking distance to our favorite restaurants, Portofino and Dudley's. You can also get a low internet rate. Thumbs up!

      Not worth the $$$

      from

      When I arrive at a hotel 2 hours after check in time, I expect a room to be ready. It's not acceptable to tell a guest that they will have to wait to check in because a previous guest checked out late.

      It is okay, but needs help

      from

      This Hyatt has slipped over the past years. It used to be nice, but now is showing its age.

      We received a room with the view we requested, but the room was showing its age. The bathroom was a bit run down and the bed spreads were more motel-ish than Hyatt-ish. It was fine for the night, but probably not up to par with Hyatt standards.

      The staff all seemed friendly though, and housekeeping was quick to bring the items I called for.

      If it had been a chain of lesser reputation, I would have scored it a little higher, but I expected more from Hyatt, so I gave it a 2.

      A decent hotel I'd stay in again

      from

      Not sure what all the griping is about...I found this hotel to be just fine and what I expected. Yes, it could use updating and is a bit worn but was far from being the dump portrayed in the reviews here. The room was clean, and every staffperson was friendly and extremely helpful.

      Housekeeping came immediately with the extra pillow I'd requested, and minutes after arriving in the room, the front desk called to ask if the room was okay. What more can you ask for? I would recommend this hotel as long as you aren't expecting a new, luxurious or ultra modern hotel.

      Not Worth the Money

      from

      Hyatt staff was very unfriendly, while in line I could plainly hear them on the phone stating they were tired of putting up with guests!

      Most of the upper-floor rooms have good views of the city and comfortable beds. The pool felt slimy with a strong chemical smell that burnt the eyes. A few bars and specialty restaurants are in walking distance. Overall the hotel is getting long-in-the-tooth. There are more modern, convenient, and friendlier choices for the money.

      Fly in his soup

      from

      Let's see... two dead bugs in the beverage they served me at their restaurant, yellow water coming out of my sink faucet after a toilet flush, and five glass bottles littering their parking area. It seemed like regular operations and upkeep were on hold while the adjacent shopping area was under construction. Too bad, because this could be a nice play to stay if it were competently managed.

      Dreary

      from

      This Hyatt's got some age on it and it shows: nicks and marks on walls and doors....cracked tiles on the bathroom floor.The one valet employee kept me waiting for several minutes while he talked on the phone.I won't be returning to the Hyatt Regency Lexington.(date of stay: 5/16/2003)

      TripAdvisor Reviews Hyatt Regency Lexington

      4.00 of 5 stars Excellent
       

      Travel Blogs from Lexington

      2nd day on the road - 9:06 in the car

      A travel blog entry by marteeny on Jan 29, 2015

      ... clocked at 43 MPH. Good Grief - can't imagine being in a horse travelling that fast. He was said to have had a stride of 25'. WOWSER. 3:50 - Berea, KY - came right to the spot we enjoyed so much last year (going and coming) and the damn place was closed for renos - really?? 2 days in a row for favourites closed for renos. Went back up the highway to Richmond and stayed at Quality Inn - highly recommended in A out i75 book. And it was very nice. 715.9 ...

      On the Road Again

      A travel blog entry by cphenly on Dec 21, 2014

      2 comments

      First, I should say that I never use the term "Xmas," which I think is an ugly word, but I couldn't resist the ridiculous rhyme.

      We are now in Lexington, KY, having finished the first leg of the nearly 1200 mile driving tour. We ran around like crazy this morning doing chores--most of which would have been done yesterday if the power hadn't gone ...

      The Kentucky Bourbon Trail

      A travel blog entry by ktchris on Nov 07, 2014

      41 photos

      ... thorough tour of the whole process. The distillery is massive and there are a lot of steps that go into making bourbon. I have forgotten a lot of it already but it was an interesting experience. The whole place smelled of yeast and alcohol so I couldn’t tell if it smelled disgusting or delicious. Haha! A fun fact I learned is that to be considered bourbon it has to be aged in a barrel that has never been used before so all the barrels are one ...

      Small town USA

      A travel blog entry by ktchris on Nov 06, 2014

      ... country and they seem to feel they have the right of way at all times. It definitely keeps us on our toes! Chris says he isn't a fan of the way Americans drive. Europeans are pushy drivers but they know when they have "lost" and will eventually let you through. They drive fast and pushy but they drive smart too. It seems in America there is more of a “never back down” style where even if the ...

      Pretty Kentucky

      A travel blog entry by jandjontheroad on Sep 18, 2014

      9 photos

      ... are housed here. They are the legends of horse racing and each day they are brought out for public view following a rousing, video clip of the races that earned them the right to reside in the Hall of Champions. We saw Cigar, Da Hoss, Go For Gin and of utmost interest to us, Funny Cide. Funny Cide is owned by a group of guys from Upstate New ...