Hyatt Regency - Lexington

The beds were very lumpy and pillows were to flat. The food was okay but to expensive for my taste. I had to pay 2.00 to have it brought to my room plus a tip. We went to the bar to have a drink and ther was nats flying around or heads and drinks. The resuarant manager kept watching every move we made like we were going to skip out on the bill. It was not worth the money to stay there I'll never return and never recommend this hotel to anyone.

I stayed there twice, a year apart to take my family practice boards. The first time, they put us in a 'handicapped'room, which was a dump. The second (and LAST) time, the handle in the bathroom sink wouldn't budge. A pleasant gent came up and worked on it. After declaring it fixed, he left and I tried it again. Still didn't work. I asked repeatedly for another room, but this fell on deaf ears. I would not stay there again for any reason. I stayed in a Double Tree last year in Seatle. That was a dump,and I got ill from the mold in the rugs. Apparently these companies no longer care about what the customers thinks of their properties.

Our stay was one of the least enjoyable I can ever remember over several years. The bed was extremely uncomfortable, I had to ask twice for a bed pad to be put on it and requested extra towels twice before we got them which took until the next day. The first morning as I was blow drying my hair the electricty went out. The man who came said he had been running up and downstairs all night "kicking" breakers which made us very nervous to say the least. Some of the outlets int he room didn't work and lighting was minimal at best.

There were only two bath and two hand towels which during the hot, humid days is not enough. If anyone looked at the bathroom floors, they would see how dirty they are, ugh! There was an "odor" in the hallway's.

Our first night there several member's of our club decided to have dinner at the hotel restaurant which was a complete disaster. Worst experience ever. There were nine of us. It took over 2 1/2 hours for the meal to be served. Much of the food was just plan awful and with some cold, some overcooked and some requests never delivered. This obviously was not the waiter's fault as he was doing his very best to accomodate us but obviously the problem was in the kitchen. When told that one of the guest's fish was very, very overcooked all they were offered was free dessert which they didn't want.



The following morning two cups of coffee served in a row had "dirty" cups, yuck!

After a couple day's the service and quality in the restaurant did improve as obviously many complaints were listened to and heeded but the hotel lost a great deal of business due to the first night's bad experience.

We do not believe we would stay at a Hyatt ever again.

We had a very good experience at the Hyatt with a couple of glitches which were worked out easily. We checked in late (after the horse races) so they ran out of king bed rooms even though we had a confirmed room. We got the king room the next day. We had originally booked two rooms and cancelled one over the internet, but they still had us down for two rooms. No problem! The manager took care of that with no questions asked. The hotel recently finished renovations and the place is very clean and nice. Also, it's within walking distance to our favorite restaurants, Portofino and Dudley's. You can also get a low internet rate. Thumbs up!

When I arrive at a hotel 2 hours after check in time, I expect a room to be ready. It's not acceptable to tell a guest that they will have to wait to check in because a previous guest checked out late.

This Hyatt has slipped over the past years. It used to be nice, but now is showing its age.

We received a room with the view we requested, but the room was showing its age. The bathroom was a bit run down and the bed spreads were more motel-ish than Hyatt-ish. It was fine for the night, but probably not up to par with Hyatt standards.

The staff all seemed friendly though, and housekeeping was quick to bring the items I called for.

If it had been a chain of lesser reputation, I would have scored it a little higher, but I expected more from Hyatt, so I gave it a 2.

Not sure what all the griping is about...I found this hotel to be just fine and what I expected. Yes, it could use updating and is a bit worn but was far from being the dump portrayed in the reviews here. The room was clean, and every staffperson was friendly and extremely helpful.

Housekeeping came immediately with the extra pillow I'd requested, and minutes after arriving in the room, the front desk called to ask if the room was okay. What more can you ask for? I would recommend this hotel as long as you aren't expecting a new, luxurious or ultra modern hotel.

Hyatt staff was very unfriendly, while in line I could plainly hear them on the phone stating they were tired of putting up with guests!

Most of the upper-floor rooms have good views of the city and comfortable beds. The pool felt slimy with a strong chemical smell that burnt the eyes. A few bars and specialty restaurants are in walking distance. Overall the hotel is getting long-in-the-tooth. There are more modern, convenient, and friendlier choices for the money.

Let's see... two dead bugs in the beverage they served me at their restaurant, yellow water coming out of my sink faucet after a toilet flush, and five glass bottles littering their parking area. It seemed like regular operations and upkeep were on hold while the adjacent shopping area was under construction. Too bad, because this could be a nice play to stay if it were competently managed.

This Hyatt's got some age on it and it shows: nicks and marks on walls and doors....cracked tiles on the bathroom floor.The one valet employee kept me waiting for several minutes while he talked on the phone.I won't be returning to the Hyatt Regency Lexington.(date of stay: 5/16/2003)