Hyatt Regency La Jolla

Address: 3777 La Jolla Village Drive, San Diego, California, 92122, United States | 5 star hotel
 
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Location

This 5 star hotel, located in the La Jolla area of San Diego, is near University of California San Diego, La Jolla Playhouse, Stuart Collection, and Structure.
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Description

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      Historical Traveler Reviews Hyatt Regency La Jolla San Diego

      Decent stay, but could use a little updating

      from

      I stayed here for one night in October 2003. I got a great deal on it off of Priceline--$55. While it was a super deal, I would be a little disappointed if I paid $100 or more for it. It was beautiful on the outside but it felt a little old on the inside. The room was spacious but the wallpaper was peeling a little, the carpet felt a little worn, and the sink was chipped. It wasn't dirty--in fact, the toiletries were nice, but I felt that the room was a little worn and could use some refurbishment. It was conveniently located, and overall, a decent stay.

      Front desk staff was very nice.

      Wasn't that bad

      from

      We went there during the low season. I got it from priceline for $75.

      It's clean and quite and very close to the freeway. There was nothing else there, you need to drive the la jolla downtown, and drive down south to SD. If you want water activities should try the Hilton that's further south of the freeway. They charged us for a bottle water that we didn't consume, but later corrected it after we called.

      Investment needed

      from

      Stayed here last month for 4 nights. Sadly, seems that Hyatt have no intertest in maintaining what was once a very well presented hotel.

      Club rooms are spartan, which is just about acceptable, and poorly cleaned, which is not. Maintenance does not figure high on their priority list.

      Sub-Par Hotel - Nothing special

      from

      I chose this hotel to spend time in San Diego. It's just a 10 or so minute drive to Sea World and it's away from the downtown area.

      Traveling around is easy if you drive or have a car (using a taxi will be expensive if you go back and forth to downtown).

      I made reservations the previous week for a 3 night stay at $170-190/ night. No specials were going on but I didn't want to bother looking for another hotel to save 20 bucks. I arrived at the hotel at 2am on a Friday morning and was greeted by 40 guests outside waiting for their cars. There were four valet guys just 'checkin out the girls' that were outside. I had to yell at the valet guy to get his attention and the first thing he asked me was 'did you want your car parked??" I had been at my car already for a couple of minutes gathering up my items. I had to ASK them to take my bags into the hotel (which I think they should ALWAYS offer). When I arrived at the front desk, I was already disappointed with this hotel. When giving my name, they informed me that 'no rooms are available". I was very surprised to hear this as I even made a confirmation call the previous day to let them know I will be making a late check in. They did not even make an effort to look for another room or an alternative solution. Can you imagine a staff member who simply tells you this without offering any kind of help?? I asked to speak with a manager and a gentleman came and informed us that they have a room on the business floor. Already being past 2:30am, I just wanted to sleep. They did accommodate us for breakfast (all 3 mornings) at the hotel while we stayed there. I appreciated how the night manager tried to help me. Remember that I was put on the 'business floor' and that meeting rooms and conference rooms are throughout this floor. Soon as I entered the room, it felt like it wasn't taken care of. The bed was harder than most other 'hard' beds. Also, there is a small table 2'x4' that you can barely do any work on. There is also a BIG oversized - unusable 'ugly' chair that Michael Graves (designed the outside of this hotel) put in the room. I'd rather have them put another table and a useable chair. The door knob on the bathroom did not work. Black marks were all over the bathroom floor (looked like scuff marks that I know can easily be cleaned). The shower/bath also did not work. I tried for 15 minutes to get the shower to turn on but was so pissed off from the service that I decided to sleep it off. The next morning, we asked to change our room to another. The night manager has previously set this up for us and they sent a guy to move our bags to the next room. I went down for breakfast and compared to the Hyatt's service, it was great. The food also was good. The second night, I ordered room service and it came promptly. The steak I ordered was GREAT and was better than the $40 steak I ate in downtown gaslamp quarters! This is the only reason why I gave it 2 stars instead of 1.

      I will list out some pros/cons of this hotel:

      Cons: Terrible overall service Maintenance in rooms - needs servicing Valet is subpar and needs more experience. Front desk is subpar (in service) Rooms are 'ok' and beds are hard - extra extra firm Though the building and lobby look great, rooms feel that they got the 'cheap' end Selling off rooms that have already been reserved and confirmed many (3) times is not good business practice Everything is extra. Amenities should be called 'pay us so we can make more money off of you'

      Pros: Food is good here. They use quality products Management is better but needs the staff to learn how to accomodate the guests (us!) Far enough from downtown San Diego to avoid the traffic and peaceful enough to go throughout La Jolla. Again, there are many other hotels in La Jolla to choose from. Restaurants from Flemings (another steak place!) and Japengo are fine restaurants located right outside the hotel. 1 minute walk that can be reserved from your hotel room.

      I would only recommend this hotel if you like to pay for a 3-4 star hotel and get 1-2 star service. Overall, I would not stay at this Hyatt. I would recommend going to the Embassy Suites or Radisson just down the street.

      Word of advice, if you don't voice your concerns/opinions, then nothing will happen. Let your voice be heard and let the management know.

      There's gotta be better

      from

      Soo not worth the money. The bathroom needed to be cleaned desperately.

      There was hair in the corners and the floor was sticky. There is no light in the bathroom, so you pretty much shower in the dark. The walls are paper thin - the guest in the room above ours woke me up by using the bathroom. We had to buy a fan to drown out the noise. The parking stalls were extremely tight and expensive, especially when you have to walk for 5 minutes to get to the hotel itself. Only good thing was it wasn't the typical San Diego family hotel. Not a lot of noisy kids running around.

      Beautiful Hotel - Huge Rooms - Close to Attractions

      from

      The Hyatt was a beautiful hotel with huge rooms, especially the rooms with a king size bed. The staff was very professional and helpful.The pool and spa area were very well maintained and had an elegant setting.This location was only 9 miles from Sea World Drive and a few more miles to the Zoo.

      An o.k. hotel

      from

      this is an o.k. hotel--like many of its type, it has an attractive exterior and a spacious, beautiful lobby, but upsatirs is another story--the rooms were just o.k.--the hallway carpets were really filthy and discolored, no exaggeration, but the rooms were kept up pretty well--it was all pretty basic--do not expect a ritz--this is an average chain hotel and fills the bill for a vacationer using the room just for sleeping. the breakfast available in the a.m. is acceptable and reasonably priced. there is also a coffee bar in the lobby for purchasing morning coffee and pastries. there was a nice pool area. everyone was pleasant and helpful. we had a connection so we had a great rate--i would stay there again only if we got a special rate. location is good for all of san diego's many treasures.

      Very nice hotel

      from

      Very nice hotel. Everyone was pleasant. Took my wife for our anniversary. Rooms very spacious. All that one would expect from a upscale hotel. Only complaint is that the beds are a little hard. (You hear other guests complain about it in the elevator). Other than that, great hotel and staff to run the place.

      Exterior Nice, Interior Needs Upkeep

      from

      The room was only average. The bathroom door knob was loose and the bathroom door itself was dirty with dark marks. The interior part of the glass overlooking the valet area was dirty and smudged. The caprets were not clean and the room's walls were paper thin. This is the worst Hyatt Regency I've ever stayed in. I would recommend a stay at the Marriott or Embassy Suites just a few blocks away....

      Nice and great health club

      from

      This hotel has typical Hyatt rooms. Fairly large, nicely furnished, nice bathrooms. The best part about this hotel is the attached health club. Cost was $12/day for unlimited access. This was a very high end club with all the ammenities. The hotel also had a laned swimming pool at no extra charge. The location was great for freeway access but was a few miles from downtown La Jolla and the beach. Parking was an extra $15 or so per day. The only real problem with this hotel was that just about everything is at an extra charge, some of it very expensive. I think the king size bed was more like a queen. I'd stay here again, but only because of the health club. I had two small children with me and although the hotel isn't exactly kid friendly, it was fine.

      Oh yeah, the snoot factor at La Jolla including this hotel is pretty high, so don't expect any friendliness.

      TripAdvisor Reviews Hyatt Regency La Jolla San Diego

      4.00 of 5 stars Excellent
       

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