Hyatt Regency Kyoto
How has this hotel rated in the past?
Historical Traveler Reviews Hyatt Regency Kyoto
We stayed here for 1 night in June 2006 and absolutely loved it.
The staff couldn't have been more welcoming and helpful. We were shown to our room and told how to work the TV, DVD player (there is a DVD library at reception with a small assortment of films which you can borrow free of charge), lights etc. The service was far superior to that at hotels in the UK. We asked the reception staff for suggestions of places to visit in Kyoto and they helpfully gave us a map and circled places they thought we should visit.
The rooms looked brand new, as if noone had ever stayed in them. Our room looked just like the pictures shown on the hotel website. The bathroom was superb with the shower and bath enclosed in a wetroom.
I would recommend the Italian restaurant which is on the first floor of the hotel. The food was excellent and very reasonably priced. There are 2 other restaurants, both of which looked good, although much more expensive than the Italian.
I would recommend this hotel to anyone visiting Kyoto. It is very central and right next to Sanjusangendo Temple which is well worth a visit.
Perfect - Wonderful Place to Stay
I loved this place, and had not realised it had only recently opened. We had none of the teething problems mentioned in previous reviews. The staff were welcoming and very attentive. The rooms were beautifully styled and large. The bathrooms were luxurious and the bath beckoned to be used. We were given use of a PC for our stay, although there is a charge for this we later found out. There was a DVD player, but could see no mention of a DVD library (perhaps they need to advertise this more?) The location was a great for exploring, and we had a lovely time walking the streets of Kyoto. I used the spa on several occasions, and it was very serene. The beauty staff extremely attentive. Food was great and the bar was lovely albeit a little expensive. Overall a wonderful place to stay
Hyatt Regency Kyoto - A great hotel
Just returned from a 5 day stay at the Hyatt Regency Kyoto and we enjoyed our stay. We emailed the manager ahead of time and asked for an upgrade if available and they graciously accommodated us, as there was availability. We had one standard room and one balcony suite and both rooms were very comfortable, modern and well appointed. The balcony suite was quite spacious and had an enormous bathroom with a wooden tub overlooking a nearby temple. It was truly stunning. The staff was quite attentive and helpful every step of the way. They did occasionally seem a bit unorganized, but their effort more than made up for the fact that this is a new hotel and they are probably still developing systems. We tried the buffet breakfast and the food and the service were outstanding. I would recommend this hotel to anyone visiting Kyoto.
Fabulous hotel for a trip to Kyoto
My girlfriend and I visited Kyoto over the weekend from Tokyo (June 16 to 18) and we had a great time at the Hyatt Regency. The hotel is still very new and we fully agree with the other reviewers that there are still small kinks (in our case, the computer system was down during the check-in) but overall the hotel provides above average value that is aligned with its above average price.
Kyoto is a great city to explore on foot and the hotel is in walking distance to several of Kyoto's most famous temples and even the Gion area as well as main train station (takes about 20 minutes by foot). The hotel itself has 3 restaurants - Italian, a Grill and a Japanese restaurant with a bar. We visited all three over the course of the weekend for breakfast, a cocktail and one dinner, and all of them were very good and not even too pricey. As for the room, they are top-notch and the only downside was that their DVD library wasn't actively promoted, so we found out about it after calling guest services. Excellent is definitely also the very modern gym - all bikes and treadmills have TVs. We didn't try the spa. Everywhere is also free water and if you need a snack, as in most Japanese cities the 7-Eleven is just a block away.
We are currently living in Tokyo and have stayed in many hotels in the past year, but this has been a real highlight and is highly recommendable for anyone visiting Kyoto.
Experienced traveller and loved the hotel
We stayed in this hotel for 5 nights the week after it opened this spring. We had reserved connecting rooms as we were travelling with our two children. After a couple of nights we noticed we were the only people on our floor and realized as they had PROMISED us the connecting rooms they had finished our rooms on the floor and opened that area of the hotel specifically for us. Anywhere else they would have just said "sorry" it isn't ready yet. I agree that the service is not yet perfect but never for lack of trying. I have never been anywhere that the hotel has tried so hard to accomodate every wish.
Also, you can get up at 6am and go hear the monks chant every morning across the street (go out of the hotel, make a right and cross the main avenue, walk less than a hundred yards.) A unique experience and perfect if you are up early due to jet lag. We also had dinner one night in the hotel lobby before we left and our food was lovely.
An oasis of kindness of calm
I had an absolutely wonderful time at the Hyatt Regency, as did my whole family. I agree that in a few months' time, the staff will have achieved a more confident rhythm. The potential is perceptibly there.
The rooms were very well designed - extremely peaceful, tastefully modern and indicative of the Japanese culture of simplicity: beautiful woods, soft colours, clean lines. It was a lovely, calm place to come back to after a long day of sight-seeing. It is wonderful for both the business and the recreational traveller.
The room service menu was fantastic, as was the kind service. The staff were so attentive and polite. The ingredients were fresh and the table beautifully presented.
I have to admit I was less impressed by the restaurants, although they were still of a high standard. "The Grill" (European) was chic and convenient, and "Touzan" (Japanese), while beautifully designed and decorated, did not make a huge impression on me in terms of food. There are definitely better, more authentic Japanese cuisine to be found elsewhere in Kyoto.
I have to say I am usually not easily impressed, but I geniunely loved this place. It was a real oasis of calm, courtesy and kindness, benefitting from all the aestetic advantages of very recent renovations. If anyone is planning to come to Kyoto, I highly recommend you to stay here. It really will make your trip that much more memorable.
A wonderful new hotel in Kyoto
This hotel has recently opened. It used to be the Park Hotel but has been completely renovated. While it was clear that theystaff were still being trained when we stayed there, we experienced vey good service and were treated well. The concierge staff were very helpful in arranging dinners and tours for us. This is a great location and I think it is much nicer that the Westin (a hotel which is recommended in many guidebooks) which looks quite tired from age. The Japanese restaurant is quite good at the hotel and there is a beautiful bar in the basement which is done with recylced car parts and old books. It's quite neat. The rooms are quite generous and are well designed. The hotel is immediately beside a great historical site and very near a walk that takes you through some of the best temples in the area. I would highlly recomment it. I looked around at a lot of the hotels in Kyoto and could find none that compared to our place. You can also go on to the website for Hyatt hotels and get a great rate.
Improving all the time
A group of us stayed here for two nights.
Agree with the previous reviewer's comments about the staff - checking in and out took much too long and one of our group had her room changed three times before the receptionist got it right. (Make sure that you request a room on the upper floor with a garden view.) However, no criticisms at all of restaurant and housekeeping staff.
Rooms very large and comfortable - bathrooms amazing!
Location is very good - adjacent to the Sanjusangendo temple and easy to get to other temples and sights by taxi.
We had two meals - one in the Italian restaurant and another in The Grill - both were very good and reasonably priced. Breakfasts were excellent.
I would recommend this hotel and think that the problems with staff are already being resolved.
Will be great... just leave it 6 months!
Agree with the other review that this is going to be a lovely hotel when the staff have worked there for a while and know what the hell they're doing! There are loads of staff on reception and stationed around the lobby eager to assist, but they're vague and unclear about what they should be doing. However I'm sure that in 6 months time the supervisors and staff will be much more experienced and befitting of that class of hotel. We stayed just for one night en route from Tokyo to Hiroshima in a deluxe-balcony room which was on 5th floor overlooking a tree-lined garden, although the busy road was audible but not intrusive. The decor and furnishings are obviously still brand new and sparkling and the bed/bed linen extremely comfortable. The wooden bath was divine, we could both fit in and lie down submerged. It only took 30 seconds to fill up but about 30 minutes to drain! Shame there wasn't any nice bath gel. The glass panel between the bedroom and the bathroom really doesn't matter unless your're trying to sleep during the daytime. Breakfast buffet was plentiful, varied and priced at about 15 (British pounds) per person, which is about standard. In summary, it's going to be great, just leave it a while!
Untrained annoying staff in nice location hotel
My husband and I spent one night in Hyatt Regency Hotel in Kyoto, selecting this hotel because of the usual high level of Hyatt hotels. We were unaware that the hotel has just opened, so at first it was a pleasant surprise to think that all you see is brand new, almost fresh and unused, that probably no one stayed in the room you're staying in before, but being new turned out to be the major problem and drawback of the place, the staff starting with bellboy, waitors all through to the reception managers are very incompetent, make their presence so very noticable almost annoying!!!, can't do their job efficiently and (what's even more necessary)quickly which is of paramount importance when you travel.
In case the above mentioned problems are solved with time, the hotel has its great advantage - location amid sightseeing attractions really worth visiting. If you're lucky with garden view room (exactly what we had) you may admire ancient temple from your room window which gives very comfortable feeling and enjoy quitude in the center of the city.
Speaking about the room, it also has one major drawback in its design which unfortunately unlike the poor-trained staff is more difficult(if ever possible) to solve - the bed is located next to the bathroom wall which is half-glass, so when the other person is using bath or shower, you not only see the light while staying in bed, but hear every sound from there, not very nice experience when you want to sleep, right?
Another thing which made me feel uncomfortable was absence of lavatories on the lobby floor, so one has to go one floor down to use toilet, not much fun!!! Trifle? I don't think so.
Among positive features I'd like to mention a picturesque well-done garden on the garden floor and nice breakfast menu selection.
TripAdvisor Reviews Hyatt Regency Kyoto
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