Hyatt Regency Kinabalu

Address: Jalan Datuk Salleh Sulong, Kota Kinabalu, Sabah, SA 88991, Malaysia | 4 star hotel
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This 4 star hotel, located on Jalan Datuk Salleh Sulong, Kota Kinabalu, is near Mount Kinabalu, Sepilok Nature Resort / Orang Utan Sanctuary, Kinabalu National Park, and Tunku Abdul Rahman Marine Park.
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      TravelPod Member ReviewsHyatt Regency Kinabalu Kota Kinabalu

      Reviewed by kerrilee

      Excellent facilities

      Reviewed Jun 26, 2011
      by (2 reviews) , Malaysia Flag of Malaysia

      The location was great. Most things were well looked after but service could be improved.

      This review is the subjective opinion of a TravelPod member and not of

      Historical Traveler Reviews Hyatt Regency Kinabalu Kota Kinabalu

      The staff rock! the rooms are huge!


      We stayed at the hyatt regency for 4 nights. The hotel location was fantastic, about 1/2 a block from the beach markets, and close to lots of good eating places. The place directly accross the road was really cheap (food and alcohol) but basic (pizza, burgers, noodles etc). There is a large shopping centre quite literally on the doorstep (turn left at the bottom of the stairs and walk about 15 metres to the entrance) which is a good intro to the shopping.

      We did think we were getting a seaview room, but ended up getting a room facing the inside (dining area) which was still stunning.

      The rooms were great, much bigger than i had expected. it had 2 double beds, desk, lounge, bathroom etc. All the usual amenities were available, but the fridge wasnt really cold. We did have a stuffed kettle, but getting it replaced at 11pm only took about 15 minutes from when we first discovered it.

      The staff were great. Checkin was easy, even though we arrived at 1pm instead of 2. They were efficient at finding us tour company nos and travellers cheques didnt take forever as in other places. we could easily get addicted to concierge services and having doors opened for us!

      the breakfast buffet was average. they can cook omlets/eggs/ etc in front of you to your liking. there were lots of choices too. but their coffee is not good. its too strong, warm only and not that fresh. only place to get a good coffee is the place on the corner. (it tastes fantastic, but is expensive).

      The hotel resteraunt had amazing food, the lamb was the best meal we ate in 10 days. However the prices arent really worth it, and there isnt any real sort of positive fun atmosphere to work with. So, if you have the cash and cant be bothered going anywhere then def give it a go (use the 5% discount they give you when you check in), bc service is quick, but otherwise, just go for a walk down the street.

      Overall, we loved the hyatt, and would go again, without a doubt. The staff were efficient and helpful, even with our random little questions. the location and service far outweighed any little problems we had.

      Great value


      We stayed 5 nights, great service. Pool area is a bit exposed and basic, but location was great right in the centre of town. Plenty of bars and eating places around so not forced to eat at hotel. Would stay again.

      Loved the hyatt kk


      what a excelent city hotel,great teppanyaki ,and high quality rooms

      Tired and Dogeared


      The Hyatt is tired and down at the heals. What may, at one time, have been the best hotel in the city is now merely a shadow of its former self. A brand spanking new 5* Le Meridien has just opened down the street and is in the same price range. Which hotel would you choose?

      The hotel gets a lot of business from Malaysian Airlines, and there are always members of the crew either arriving or departing. I would have to assume that this contract will take on added importance once travellers begin migrating to the new Meridien. Of course, management could always choose to invest in some serious renovation work ... or lower their rates.

      Due to my status with Hyatt, I was placed on the Regency Floor. This is Hyatt's version of an Executive or Club Floor complete with a Regency Club. Currently these rooms are being offered at only a $4 USD premium to a seaview room, so they are well worth getting as you will have both breakfast and evening hors d'oeuvres and cocktails included in the rate.

      As I exited the lift on the 11th floor, I was met with an unpleasant musty odour that lingered through the corridor and my room the entire length of my 5 night stay. It smelled of mouldy orange peels was quite off putting. My first room had a city view with a good size balcony, but no outdoor furniture. I subsequently changed to a seaview room, which was well worth the effort. The room was certainly not large, but comfortably furnished. The furniture was in good repair, the room very clean. The carpeting was commercial grade and ugly, but it served its purpose. The bathroom was quite large, with a separate shower stall and tub. Note that regular rooms forgo the tub. Eveything was clean, but there was mildew on some of the grout in the shower. A solid 3* room

      Service at the Regency Club on the 13th floor was always friendly and attentive. Evening fare included a couple of hot choices, crudités with a choice of dips, fresh fruit and a nice choice of desserts. All manner of alcoholic beverages, soft drinks and juices were offered as well as hot tea and coffee. My only complaint is that the food seemed to be on a 3 day rotation, so if you're staying for any length of time you'll soon get tired of repetitive offerings. Breakfast also had two hot choices as well as an assortment of breads, pastries, cheese, cold cuts and the usual fruit and cereal choices.

      The property has a small outdoor swimming pool at ground level that overlooks the sea, but it was not very appealing. A bit of landscaping or potted trees might help enliven the drab concrete.

      Would I stay here again? If the price were low enough and/or the new Meridien sold out, I guess I could make do.

      Better choices available


      Stayed with the wife on this, our second holiday to Sabah. Disappointing for a Hyatt Hotel. Room decor is worn and tattered. Hallway carpets in need of refitting. Pool was slightly depressing. Noise from street easily heard.

      Associated restaurants are good. Most newly attached.

      Would rather have returned to stay at Jesselton Hotel despite higher cost.

      Great city centre hotel


      Great central location. We requested a sea view room however one was not available at time of check in. Staff did however offer to move us a couple of days later. The room was huge! And well looked after. We had room service and were very pleased with the food. The breakfast buffet was lovely. We were not as pleased with the evening buffet. The hotel try to cater to lots of different tastes however all of the foods are scattered over a large area and are not well labelled so you can have no idea what you are eating. Would be much better if all of the starters were grouped together and all the mains together etc... The hotel bakery is lovely! We were over looking the city centre and the view was good. The airconditioning was great. Check out took too long for a 4* hotel! Nearly 1/2 hour! We were also billed for minibar which we didn't use but the reception staff did not argue this. Overall, the location was great and the hotel provided great value for money. We would definitely use the hotel next time we travel to KK.

      Enjoyed the Hyatt


      We stayed six nights at the Hyatt while in Sabah with a seaview room. We found the staff and the service to be of a very high standard, the food was great, the only problem was the restaurants were always freezing! Any request we had was seen to promptly and nothing was a problem for the staff.



      We stayed on two separate nights, at the start and end of our journey around Sabah. Both times they did not have the type of room I had booked. On the second visit the room was not ready, even though we checked in at 7pm! The decor is tired and a bit shabby, especially in the bedrooms. Sea views are essential, as the other views are grim. The location is disappointing. We wanted to be city centre for easy access, but most areas we wanted were at the airport side of town. The new le Meridien looks to be better located. Breakfast was nice, and the Japanese restaurant is good - and good value - despite the freezing aircon. Take a jacket!

      4 star, very central


      Visted the Hyatt in October 04. The Hyatt was pretty much what I expected. It is 4 star, slightly tired with some of the decor but otherwise everything you could need for business in Kota Kinabalu. The staff were helpful whenever needed and the restaurant appeared nice however I did not dine there.

      Location could not be faulted as it is right in the centre of Kota Kinabalu township.

      TripAdvisor Reviews Hyatt Regency Kinabalu Kota Kinabalu

      4.00 of 5 stars Excellent

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