Hyatt Regency Jacksonville Riverfront
How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Fitness/Health center
- Wheelchair accessibility
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Historical Traveler Reviews Hyatt Regency Jacksonville Riverfront
Stayed here the first part of July and upon our arrivial we did not have reservations. We had called the hotel just prior to our arrivial and were informed that they had just booked the last available room. We stopped in to check at the front desk anyway and were met by a fantastic young lady (Alex), who not only found us a room, but allowed us to get it a discounted rate. We were on the waterside of the hotel and found the view to be fantastic. The room had a sliding glass door that opend to allow fresh air into the room. The room was clean and well apointed. The pool and whirlpool are on the top of the hotel. The pool was nice sized, however the whirlpool could use some updated jets in it. We had only planned on staying one night, but liked the hotel so much that we stayed for two! We even made reservations to come back!
If Heaven is Like the Hyatt I Want to Go!
This Hotel has alot to offer. Lot's of indoor and out-door parking. Valet service. Airport shuttle. Quick access to I-95. The hotel staff, from housekeeping, desk clerks, and security personel, everyone is very nice and concerned about you being comfortable and happy. The hotel is very large, with an open roof outdoor pool on the 19th floor. A 12 person hot tub, a state of the art exercise/weight room, and a clean sauna. Lots of fresh towels for everyone. A beautiful view of the city and St. Johns River. The hotel has 8 very fast elevators, wonderful dining area and menu, nice gift shop. The hotel is directly on the river with a safe riverwalk (sidewalk) that will lead you to the "Jax Landing", which offers outside entertainment (bands) free of charge. There is a small mall at the Landing, and also "River Taxi's" which will take you from one bank of the river to the other bank where there is things to do on either bank. The rooms are very clean, free DSL Internet sevice, with new furnishings and soft clean bedding. The restrooms are nice size. This is the best hotel. I couldn't find one thing to complain about, which is unusual for me! These people know how to run a hotel! I have paid triple the price for places that were not as nice as this place.
We stayed here at the end of June. Our rooms were very clean. The hotel staff was very kind and helpful. All of our meals that were eaten during the convention were very good. We only had one problem with the room - the bath tub was slow to drain. We mentioned it and nothing was done to fix the situation.
We enjoyed our stay at the Jacksonville Hyatt from May 31st to June 1st. The staff at the front desk, the buffet and the bar were friendly, capable and eager to please. Our room had an awesome view and was clean and comfortable. The sliding glass windows opened and the breeze coming in off the river was more than welcomed. There was a coffee maker in the room and the room attendant was both accomodating in leaving extra coffee supplies and promt in service.
We dined at the buffet for both dinner and breakfast and the food was traditional buffet faire. Very good but not award winning. The staff were very attentive.
The location of the hotel can't be beat. We didn't do a lot of walking around but we did walk up to Jacksonville Landing. It's just a couple of blocks away. The boardwalk was clean - seems fairly new.
We were trying to decide between the Hyatt and the Omni hotel - The Hyatt offered a senior discount which saved us a good chunk of $$. Glad we chose the Hyatt.
First Class Operation
I just attended a 1000+ convention and the Hyatt did a beautiful job. The spacious layout is geared for large crowds and the staff is well prepared to accommodate. Food was excellent and cost was about the same, or even a little less, than most large hotels. Room was nice size, quiet, immaculate, and bed very comfortable. Hotel could use live entertainment or an upscale lounge. The friendly but small (and crowded) lounge "Players" was nice and Will and Paula took great care of us. Tell 'em Spike sent ya!
Disappointing and not up to Hyatt standards
The hotel is in a great location with wonderful views of the river, but the benefits stop there. For starters, parking is a mess. You can't even stop your car in front of the hotel to check in because there is not enough room. They make you pull into the parking garage first. The staff seems overworked and not very friendly, the rooms are very tired and dingy (mold on the bathroom tile, very low-end furnishings, stained/dirty carpet). The breakfast buffet was fine, but the waiting line to get in at 9 am (I'm not kidding here) stretched across the lobby all the way to the front door!
Stay at the Omni a few blocks away instead of this dump.
With some work - could be 4 stars...
My wife and I stayed at the Hyatt Jacksonville in May of 2005. We were on a getaway from Gainesville for the night. We had stayed at the Hilton in the past (across the river). That hotel is fine, but getting seriously long in the tooth. So, we decided to try the rebadged Adam's Mark. We booked a pre-paid special rate of $89.00/night. This was to be for a basic room, but they kindly upgraded us to a King Executive on the top (19th) floor. I would recommend requesting a room on this floor as it provides easy access to the rooftop pool, sauna, and excercise facilities. I agree with other posters who say that this hotel is not up to typical Hyatt standards. I hope that things will improve in the near future. First of all, know that this is a convention hotel (approx. 1,000 rooms). While the hotel is extremely clean and the staff is extremely friendly, the hotel has a very cold/sterile feel to it. It seriously lacks charm. The lobby resembles an airport more than a hotel. I can't comment on food service as we did not eat in the hotel. The pool area was nice and clean and the pool/hot tub were heated. However, there is no pool bar/food service which is a shame. You need to use a phone to call downstairs to order anything and it takes forever to arrive (plus you pay a $2.00 delivery fee and 19% gratuity). They have a bar area but it's shut down and only used for private parties. It should be open, especially on the weekends. While we didn't use the fitness facilities, they appeared well equipped with excellent views. The bathroom facilities adjacent to the pool were spotless. Plenty of clean towels are provided at the pool area. The room itself was spacious and clean, but nothing special. While a large bathroom, the tub/shower combo was tiny and outdated. The furnishings were barely appopriate for a Holiday Inn. Beware of where you book your room as it can be a treck from the elevators. So, if you have any type of disability, be sure to book near an elevator. They do provide evening turn down service but you have to call and request it. The parking situation is a joke. It's $15.00 per day for valet. This is the only way they guarantee security. You can park it yourself in the same secure lot, but it will still cost you $10.00. Upon check out they didn't have enough valets and it took over 20 minutes before our car arrived. So, call down for your car before leaving your room. Again, it was an OK stay. It was clean, the staff was friendly/accomodating, but the hotel is definitely not up to Hyatt standards. We will be returning to Jacksonville in July and plan to try the remodeled Omni. This hotel is well suited to meetings and conventions (or a pre cruise overnight). It's not a place for a "weekend getaway".
New Name, Still worth staying away from
This hotel, formally known as the Adam's Mark, is not worth staying at even if it is your last choice in Jacksonville. I have to travel on business every year to this hotel and each year this hotel has declined in quality, yet ironically the price keeps going up. The food in the restaurants is very bland. When you call for room service for breakfast, make sure you ask for the food to arrive 30 minutes before you intended or else the food will not be at your door on time. By the way, good luck asking for a refund because my food showed up once I was walking down the hall to leave for my meeting.
The rooms are very average at best, the beds are not comfortable and the pillows are flat. The walls are thin so you can easily hear the sounds from the rooms above, below, and on top for a wonderful relaxing night sleep. Now they even ask you to reuse your towels for your entire visit which is pretty horrible. Sure it helps with less waste water, but the hotel could also switch to an alternate cleaning substance which is less harmful.
The parking lot located on the west side of the hotel has parking spaces designed for Austin Minis and that is even pushing it.
The best part of the hotel is the gym which is located on the top floor with a pretty view. They should also add a water heater to the pool so you can use it on those not so warm days or nights in Jacksonville.
The best thing that happened to me and my wife at the hotel is that a few years ago, the hotel was over sold, so they complimentary paid for a one night stay over on Jacksonville Beach and with a complimentary dinner and cab fare back and forth. Too bad we couldn't stay at the hotel on the beach for the rest of our stay because it was much better than the Adam's Mark. Kudos to the hotel for placing us at a better hotel and upgrading our room at no charge when we returned, but we were not happy campers after a six hour drive to find out we had no hotel room.
Recently rebadged from Mark Adams, this Hyatt may be a bit of disappointment if you are used to the typical Hyatt luxury. The bathrooms were minimally supplied: a small bottle of shampoo, conditioner, and 2 bars of soap. No body lotion, mouth wash, or even shower cap or shoe shine which are often standard in many lower priced chains such as Hampton Inn.
Many hotels these days encourage guests to re-use towels to save energy and natural resources. Nothing's wrong with it. But the policy at Hyatt is quite extreme. The little sign in our bathroom clearly stated that they do not plan to change linens and towels for the entire length of our stay (4 nights) UNLESS we specifically ask them to change daily. I could imagine seeing something like this perhaps in Motel 6, but in Hyatt? Appearently, the housekeeping staff might be feeling embarrased by this cheap policy because each day, they would turn the sign back to the Spanish side - so perhaps we do not notice it - even though I turned it up to the English side the night before.
Another disappoingment was the roof-top swimming pool and whirlpool. When we arrived, neither was heated. After many guests complained, they turned on the heater in the whirlpool next day. But the swimming pool remained ice cold throughout out stay even though many guests came up to the roof top looking for a nice dip in near 80F weather and the hotel's website said it was heated.
The positive aspects of this hotel are its location (beautiful view of St. John River), roomy guest rooms, nice meeting rooms, and the 1st floor Italian restaurant "Bravo Ristorante". Not only the food and service at this restaurant were excellent, but also all servers and hostesses perform a solo vocal to live piano music, mostly opera and Broadway type of songs. It is very entertaining and personal. Although the menu might look expensive at first, they are actually not so different from the similar dishes served by Jacksonville Landing restaurants whose food quality was mediocore at best, we found. If you are in the neighborhood, even if you are not a Hyatt guest, I strongly recommend you try Bravo Ristorante.
One caution. This Hyatt is conveniently located 1 block from Jacksonville Landing where a lot of restaurants and shops are located. There is a parking lot between them and also brick-paved nice broadwalk along the river. When walking to and from Jacksonville Landing at night, be cautious. Even though the path is lit well and there is a good pedestrian traffic, sometimes we were approached by homeless type people as well as con men trying to get us follow him into the parking to "help his wife or car."
Adams Mark-Hyatt Regency Jacksonville Riverfront
Overall a decent hotel with great facilities for conventions and a polite, attentive staff. The city has virtually eliminated all derelicts and cleaned up the area, due to the recent Super Bowl, which they still heavily emphasize on the inhouse TV ads. Most people complain about not having anything to do downtown, hence take day trips to St. Augustine or the Beaches. My biggest complaint was the very expensive and limited parking facilities. I'd give the hotel a C- because of this and hope they address this problem soon.
TripAdvisor Reviews Hyatt Regency Jacksonville Riverfront
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