Hyatt Regency Jacksonville Riverfront
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Travel Blogs from Jacksonville
Today was my work day at the Jacksonville Muncipal Center. Before we left for the event I took a walk around downtown Jacksonville. They have an amazing riverwalk loaded with restaurants, bars, and shops.
The event was good, it seemed long even though we were only there for about 4 hours. We left the event early because we had no clients …
Today I started at 2:45am PST because my plane left Portland Airport at 6am. When I got into the airport to get my boarding pass, Continental had the only mega line anywhere. It took me 45 minutes to get my boarding pass and another 25 minutes to get through security. My gate was fortunately close to security (I could see people boarding while I …
Ricky really is getting a handle on how to drive on the righthand side of the road. After taking Jennie to Gainesville Regional Airport this morning for her flight to Monteray the boys set off for Jacksonville in the Dodge hire vehicle. A smooth trip made easy by the GPS unit and the relaxed, no rush Simpson driving style. At Jacksonville Ricky and …
... or [hopefully not!] he ended up in the on base hospital). I did manage to get my standard treatment of paracetamol in there so I was quite happy. The evening was very entertaining though. Amy (one of the nurses, who also happens to be my neighbour round the corner) invited me to go out with them to an Artwalk around Jacksonville. None of us really knew what it was but it's something they'd found to do so we went along to see what was going on anyway. After ...
... us come 2nd and win $30 worth of vouchers for the place we went to, so I think we're going back this week too. Whilst I was there I was invited on a night out they were going on on Saturday. Seeing as I want to see as much as I can whilst I'm out here and a ghost tour of a town in a hearse sounds pretty cool, I ended up out last night in the old town of St Augustine. 10 of us piled in to the back of a (previously used) hearse and were taken on a ghost tour of the town with a ...
How has this hotel rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
- Wheelchair accessibility
- Fitness/Health center
Historical Traveler Reviews Hyatt Regency Jacksonville Riverfront
Stayed here the first part of July and upon our arrivial we did not have reservations. We had called the hotel just prior to our arrivial and were informed that they had just booked the last available room. We stopped in to check at the front desk anyway and were met by a fantastic young lady (Alex), who not only found us a room, but allowed us to get it a discounted rate. We were on the waterside of the hotel and found the view to be fantastic. The room had a sliding glass door that opend to allow fresh air into the room. The room was clean and well apointed. The pool and whirlpool are on the top of the hotel. The pool was nice sized, however the whirlpool could use some updated jets in it. We had only planned on staying one night, but liked the hotel so much that we stayed for two! We even made reservations to come back!
This Hotel has alot to offer. Lot's of indoor and out-door parking. Valet service. Airport shuttle. Quick access to I-95. The hotel staff, from housekeeping, desk clerks, and security personel, everyone is very nice and concerned about you being comfortable and happy. The hotel is very large, with an open roof outdoor pool on the 19th floor. A 12 person hot tub, a state of the art exercise/weight room, and a clean sauna. Lots of fresh towels for everyone. A beautiful view of the city and St. Johns River. The hotel has 8 very fast elevators, wonderful dining area and menu, nice gift shop. The hotel is directly on the river with a safe riverwalk (sidewalk) that will lead you to the "Jax Landing", which offers outside entertainment (bands) free of charge. There is a small mall at the Landing, and also "River Taxi's" which will take you from one bank of the river to the other bank where there is things to do on either bank. The rooms are very clean, free DSL Internet sevice, with new furnishings and soft clean bedding. The restrooms are nice size. This is the best hotel. I couldn't find one thing to complain about, which is unusual for me! These people know how to run a hotel! I have paid triple the price for places that were not as nice as this place.
We stayed here at the end of June. Our rooms were very clean. The hotel staff was very kind and helpful. All of our meals that were eaten during the convention were very good. We only had one problem with the room - the bath tub was slow to drain. We mentioned it and nothing was done to fix the situation.
We enjoyed our stay at the Jacksonville Hyatt from May 31st to June 1st. The staff at the front desk, the buffet and the bar were friendly, capable and eager to please. Our room had an awesome view and was clean and comfortable. The sliding glass windows opened and the breeze coming in off the river was more than welcomed. There was a coffee maker in the room and the room attendant was both accomodating in leaving extra coffee supplies and promt in service.
First Class Operation
I just attended a 1000+ convention and the Hyatt did a beautiful job. The spacious layout is geared for large crowds and the staff is well prepared to accommodate. Food was excellent and cost was about the same, or even a little less, than most large hotels. Room was nice size, quiet, immaculate, and bed very comfortable. Hotel could use live entertainment or an upscale lounge. The friendly but small (and crowded) lounge "Players" was nice and Will and Paula took great care of us. Tell 'em Spike sent ya!
Disappointing and not up to Hyatt standards
The hotel is in a great location with wonderful views of the river, but the benefits stop there. For starters, parking is a mess. You can't even stop your car in front of the hotel to check in because there is not enough room. They make you pull into the parking garage first. The staff seems overworked and not very friendly, the rooms are very tired and dingy (mold on the bathroom tile, very low-end furnishings, stained/dirty carpet). The breakfast buffet was fine, but the waiting line to get in at 9 am (I'm not kidding here) stretched across the lobby all the way to the front door!
Stay at the Omni a few blocks away instead of this dump.
My wife and I stayed at the Hyatt Jacksonville in May of 2005. We were on a getaway from Gainesville for the night. We had stayed at the Hilton in the past (across the river). That hotel is fine, but getting seriously long in the tooth. So, we decided to try the rebadged Adam's Mark. We booked a pre-paid special rate of $89.00/night. This was to be for a basic room, but they kindly upgraded us to a King Executive on the top (19th) floor. I would recommend requesting a room on this floor as it provides easy access to the rooftop pool, sauna, and excercise facilities. I agree with other posters who say that this hotel is not up to typical Hyatt standards. I hope that things will improve in the near future. First of all, know that this is a convention hotel (approx. 1,000 rooms). While the hotel is extremely clean and the staff is extremely friendly, the hotel has a very cold/sterile feel to it. It seriously lacks charm. The lobby resembles an airport more than a hotel. I can't comment on food service as we did not eat in the hotel. The pool area was nice and clean and the pool/hot tub were heated. However, there is no pool bar/food service which is a shame. You need to use a phone to call downstairs to order anything and it takes forever to arrive (plus you pay a $2.00 delivery fee and 19% gratuity). They have a bar area but it's shut down and only used for private parties. It should be open, especially on the weekends. While we didn't use the fitness facilities, they appeared well equipped with excellent views. The bathroom facilities adjacent to the pool were spotless. Plenty of clean towels are provided at the pool area. The room itself was spacious and clean, but nothing special. While a large bathroom, the tub/shower combo was tiny and outdated. The furnishings were barely appopriate for a Holiday Inn. Beware of where you book your room as it can be a treck from the elevators. So, if you have any type of disability, be sure to book near an elevator. They do provide evening turn down service but you have to call and request it. The parking situation is a joke. It's $15.00 per day for valet. This is the only way they guarantee security. You can park it yourself in the same secure lot, but it will still cost you $10.00. Upon check out they didn't have enough valets and it took over 20 minutes before our car arrived. So, call down for your car before leaving your room. Again, it was an OK stay. It was clean, the staff was friendly/accomodating, but the hotel is definitely not up to Hyatt standards. We will be returning to Jacksonville in July and plan to try the remodeled Omni. This hotel is well suited to meetings and conventions (or a pre cruise overnight). It's not a place for a "weekend getaway".
This hotel, formally known as the Adam's Mark, is not worth staying at even if it is your last choice in Jacksonville. I have to travel on business every year to this hotel and each year this hotel has declined in quality, yet ironically the price keeps going up. The food in the restaurants is very bland. When you call for room service for breakfast, make sure you ask for the food to arrive 30 minutes before you intended or else the food will not be at your door on time. By the way, good luck asking for a refund because my food showed up once I was walking down the hall to leave for my meeting.
Recently rebadged from Mark Adams, this Hyatt may be a bit of disappointment if you are used to the typical Hyatt luxury. The bathrooms were minimally supplied: a small bottle of shampoo, conditioner, and 2 bars of soap. No body lotion, mouth wash, or even shower cap or shoe shine which are often standard in many lower priced chains such as Hampton Inn.
Adams Mark-Hyatt Regency Jacksonville Riverfront
Overall a decent hotel with great facilities for conventions and a polite, attentive staff. The city has virtually eliminated all derelicts and cleaned up the area, due to the recent Super Bowl, which they still heavily emphasize on the inhouse TV ads. Most people complain about not having anything to do downtown, hence take day trips to St. Augustine or the Beaches. My biggest complaint was the very expensive and limited parking facilities. I'd give the hotel a C- because of this and hope they address this problem soon.