Hyatt Regency Newport
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Historical Traveler Reviews Hyatt Regency Newport
What a View!
Drove up to Newport just for the night to visit my daughter who is in college there. Check-in was most efficient and the staff could not have been more gracious. I had a room overlooking the bridge to Goat Island which was fairly small with paper thin walls -- I flew out of the bathroom in the morning because I thought I had forgotten to turn off the alarm that kept buzzing, only to discover that it was coming from the room next door! The sink outside the bathroom, though, is a nice touch. Yes, it is annoying to pay for parking, but this is Newport and you pay for parking at many hotels here. My daughter and I stopped in for a drink at the bar and the bartender was friendly and charming. Having stayed at numerous hotels in Newport, this is one of my favorites!
Some Good, Some Bad
Just returned from a long weekend in Newport and stayed at the Hyatt. I read many online reviews before booking an award stay for the weekend. I didn't read a single review that fully encompassed the property's ups and down. So here goes:
The staff was very freindly. Concierge was very helpful in arranging reservations and tour recommendatons. Both 22 Bowens Wharf and Black Pearl are very good restaurants. The Stillwater Spa on-site was excellent. Parking was listed as a $12 charge (more for valet), but they did not ask us if we had a car and we didn't offer the information, thus parking was free. The bellman offered that they do not tow cars that are parked on the property.
The Hyatt has a free shuttle that runs every half-hour over to mainland Newport. This is a free service and very convenient.
Our room was clean.
As with most resorts, everything is overpriced. $40 Breakfast for two...the aforementioned parking when there is really not a reason to charge for parking since the Hyatt almost has full use of Goat island. Our room was taken with a Hyatt award weekend, but I understand rooms generally go for over $200 per night. This hotel is not worth $200 a night, but I also understand it's often available for much less through online services such as Expedia. The walls in the rooms are paper thin...if your neighbor requests a 7am wake-up call, you hear it. Also, if you stay, request a room away from the elevator and ice machine.
The "You Should Know"
The hotel has conference center space and thus stays very busy. During our weekend, it was host to a Knights of Columbus Convention, New England Knitters Convention, and two local college commencement parties. None ever caused any problems, but if you're seeking solitude, this is not the place for you. Again, the bellman offered that it stays busy on weekends as it is one of the few places that can host a great number of people for functions. Also, not all of Newport stays open year-round. Some of the restaurants and all of the sailing tours were not yet open as summer season doesn't seem to crank up until late May.
Would not reccomend
I was most impressed with the amazing sunset I saw while approaching the hotel. As you cross the bridge to Goat Island, you see the lighthouse and the Newport Bridge to your right and WOW what a sunset. We then checked into the hotel and found out about the $12 parking fee and were assigned a first floor room next to the parking lot. The room was clean but unimpressive. Are biggest complaint was that the drapes did not close. There were sheers but they were see through, I really prefer not to dress or sleep in front of an audience. Also, not to mention there goes sleeping in. I guess I just expect more when I am paying $200 a night. If I go again I would probably stay at the Marriott because of the location. Newport is a great town and I would have liked to have been closer to shops and restaurants. The Hyatt does have a shuttle that will take you to the restaurants or shops but it is just not as convenient.
Had a great stay at Hyatt Regency Newport
I returned from a stay at the Hyatt Regency Newport, and couldn't have been happier with the stay and the property. Every member of the staff were courteous and friendly, and made us feel like they were happy to be there. As we frequently stay at Hyatt's we were upgraded to the most fantasic two floor suite. The views from the room were great, and the breakfast buffet that is available on weekends was very good. We are looking forward to a return to this hotel.
We stayed for one night on January 1st of 2004. We found a great rate of $119.00 a night for a room with a view of Narragansett Bay. When we got to the hotel to check-in, we were not told that you would pay for parking your car yourself in their parking lot -- the rate is $12.00 per day..amazing! We were also not given any Newport information upon check-in. The hotel room was small, TV reception poor and the view of the Bay that we were most looking forward to, had one whole side of the window with condensation in the middle of glass -- you couldn't see a thing from that side. The restaurant that they claim is now so great, has an expensive very limited menu. The indoor pool leaves alittle to be desired as well --- you literally have to walk through the front lobby to get to it. We would not stay in nor recommend this hotel.
A really great stay
We used Gold Passport points to stay here in September, first weekend after Labor Day.
Okay, we were upgraded to a great room with a balcony and fantastic view, and this made a big difference, but the views from most of the rooms must be good.
Everything seemed fresh and new. Staff were charming.
Down at the outside bar on first evening for some great grilled fish, cocktails and a really special sunset atmosphere.
We are really fussy travellers, and maybe we were just lucky but I would certainly recommend this place.
We had a fairly good stay at the Hyatt in August 2003 for two nights.
The room was a bit small for a Hyatt, but it was nicely furnished and offered views of the water. Our main complaint is that the Hyatt is not a kid-friendly hotel. The indoor pool closes at 7:30 for adult-swim until closing at 9 and the outdoor pool closes at 8 for everybody. The spa is closed to anybody under 18. The conierge was very friendly and told us about some great places to go to in Newport. We had no problem with the staff and the shuttle that takes you into the downtown shopping area was great...always on-time and made two trips if everybody did not fit on the first ride. Overall it was a good stay, but I would always reccomend a Marriott if you have kids.
It's better with an upgrade
My husband and I spent 3 days in Newport at the Hyatt. Readers must use hotel frequent stay programs!! We were upgraded upon check-in to the Captain's Quarters - much larger rooms, balconies, and great view of the bay. Our corner room actually had a foyer!! Check-in experience was less than great - the woman was so distracted, I'm still not sure she told us everything we needed to know. My husband tried to ask a question, but she'd alredy moved on to another phone call. Also poor was the inability to book anything at the spa. Why do they have one if you can't get in??? I'd stay somewhere else next time!!
Small Rooms, Needs a makeover
We stayed at the Hyatt Newport on Goat island for two nights over 4th of July Weekend. We had the name Hyatt in mind, but, were very surprised by the unfriendly staff, small rooms, unpainted base boards & the poor shape the hotel was in. This hotel was formerly a Doubletree & has not been kept up very well. We were told that they had a computer for use with internet access. When we asked where this computer was, the manager told us that they don't allow computer use on weekends. We had called a few days earlier to confirm that we did not have to bring our laptop. We were very upset by this & we went over to the Marriott to use their computer facilities. What a difference. If you have a choice, the Marriott seem much more courteous & on top of things. The only nice thing about the Hyatt was the location. The hotel is surrounded by water. Ask for a room with a view if you are staying their.
On November 17, 2001 Marc and I were lucky enough to get married in beautiful Newport, RI. It was a dream come true. We chose the Hyatt on Goat Island because of the exceptional service that the Hyatt supposedly extends to its guests and also the room with the beautiful ocean view. Unfortunately the Hyatts service during the planning of and the actual wedding and ceremony was not the outstanding service they boast. Some of our sources of irritation were; our contact was changed without notice and we had to reiterate our entire wedding to someone new, as they apparently had no record of what we ordered only a month or so prior to the wedding. I was told they would book spa time for my mother and myself. It was never booked and we were forced to go off the property on the wedding day for those services. We wanted to book a brunch the following day and not only were the advertised prices they gave us $3.00 per person less than what they quoted us and made no mention of a room charge which they were going to charge us. Alas, they did not see fit to return our calls regarding booking this brunch and we had to make other arrangements. They charged us for complimentary sandwiches ($40.00) and could not control the lighting in the room during the reception. All and all these were not big issues and we happily went on our honeymoon and began our life together. To our surprise, one month later, we receive a bill from the Hyatt in the amount of $5.00 for an easel that we had our pictures on for guests to sign. We called our contact at the Hyatt and she told us not to worry about that charge, that it would be removed and it was a mistake. Two days after speaking with our contact we receive a Hyatt Envelope and enclosed is our ORIGIONAL MARRIAGE CERTIFICATE. No note or explanation is enclosed, just the original marriage certificate. We first call our Reverend Bonnie Goodwin and ask her if she may have left the certificate in her room. She said there is no chance of that at all. When the ceremony was completed, she asked the front desk where to purchase stamps and how to get to the post office. They front desk told her to purchase stamps in the gift shop and that they would be sure to mail the envelope to the Town Hall so there would be no errors. We called the Hyatt to see why this happened. Our contact told us that she found it in a pile on her desk and it sat there for a WEEK OR TWO and then she did not know what else to do with it so she mailed it to us!Soon after this, my husband receives a collection call and letter for the $5.00 that was supposedly taken care of! At this point we called the General Manager and expressed our extreme disappointment with the turn of events. Mr. Delaney was less than sympathetic. He had an excuse for just about everything. He even argued with me about the sandwich charge (until I proved it) and told me that the Post Office returned the marriage certificate to the hotel and that is why they had it. I am sure it will interest the Newport Post Office to know they Hyatt does not believe they know their way to the town hall. When Mr. Tom Delaney spoke to my husband, he apologized and mailed us a letter apologizing and offering us two nights stay, two breakfasts and two 50 minute spa treatments. My husband is an Executive Chef in a busy restaurant/function facility and I own a small business, we did not have a lot of time to get away. When we decided in February to take advantage of this Gift Certificate, we were again surprised to see it had expired. My husband called the Hyatt and spoke to Ms. Diane DeFazio. He faxed her a copy of the Gift Certificate and she told him that she could possibly get it extended and then asked when we would like to stay. Our first choice was booked so we went with our second choice of dates. Ms. DeFazio never actually called us back to confirm, instead she faxed us a handwritten note that was on our fax coversheet addressed to her, which accompanied the copy of the Gift Certificate. It simply said you are all set for March 2 & 3 with the confirmation number. No mention of Spa treatments, breakfast or anything else. We disposed of the expired gift certificate. Sadly we had to attend a wake for a family friend who perished in the Nightclub Fire and were not in good spirits, but looking forward to a short getaway. Upon checking into the Hyatt, the extremely rude woman at the front desk acted as if it were painful for her to check us in. She asked for the gift certificate several times, we repeatedly told her of the situation and about our fax from Ms. DeFazio with confirmation number. We asked her if it would be a problem that we did not have it. She said, well just see about that tomorrow, gave us our key. Later that evening we went to their lounge the Auld Mug that was grossly understaffed. After sitting at the only free table that was covered in big blobs of food and debris for over 15 minutes with not one server coming to the table, we left and went to the Brick Alley Pub. 9:00 am the next morning we receive a phone call from Mr. Tom Delaney stating he had a copy of our Gift Certificate in front of him, however, if we do not surrender the gift certificate by the end of the week, we would be charged for our stay! When we explained about the fax from Diane DeFazio, we were told that did not matter that we should have brought it. We did not receive breakfast or spa treatments by the way either. At this point our weekend was more than ruined. The goodwill we were trying to feel for the place we were wed was crushed. We did not feel reminiscent of our beautiful wedding nor did we feel rested or at ease. We frankly could not wait to get out of Newport. The Hyatt made us feel like freeloaders and cheapskates. We checked out of the Hyatt on Goat Island at 11:00 am on March 3, 2003 and will NEVER return. In fact I would never stay at another Hyatt anywhere, I have given them enough money. We did have lunch at the Brick Alley Pub after checking out. Good for the owners of the Brick Alley Pub for having such outstanding employees. Our server/bartender was more than kind. She made several phone calls trying to find us another hotel to stay at and went above and beyond for us. She has worked there 16 years and though we dont know her name, we extend our greatest appreciation and thanks. She may be the only reason we ever return to Newport. Sincerely, Maria & Marc Vierbickas
TripAdvisor Reviews Hyatt Regency Newport
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