Hyatt Regency Crystal City
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Historical Traveler Reviews Hyatt Regency Crystal City Arlington
Hyatt is rude
Hyatt Crystal City has the worst staff of any hotel I have ever been.
I am 32 years old and even though I look my age, had registered at the hotel, they had my credit card on file... I couldn't even get a glass of water in the lobby.
I was so tired to go to the room and get my ID.
I was completely hassled, the manager was rude, so was the stuff, they said they didn't believe me, that I look 19 or 20.
I feel like at a 4 star hotel this is unacceptable.
I travel so much, and NEVER experienced anything like it.
The rooms smelled like smoke, the carpets were dirty, the Pepsi machine wasn't working, and the Air conditioning was not good.
The restaurant service was also slow.
The shuttle to the metro and airport was excellent, as well as the great price.
This Hyatt was great
Recently stayed here for 3 nights, at a rate of $50 per night, thanks to successful Priceline bidding. Everything about our experience was positive, including the spacious, clean, king bed room on an upper floor (with a great view), the friendly, accommodating hotel staff, the well-prepared breakfast buffet, and the well-maintained public areas. Hotel's location is next to Reagan National but we never heard any noise from air traffic. Fast, friendly, complimentary shuttle is regularly provided to airport and nearest Metro Station (quite a walk away). We'd easily give this hotel 3-3 1/2 stars for overall rating purposes.
Not That Bad.... Good Stay
I read the previous reviews before I went on my weekend tourist trip (Friday - Monday) and to say I was a bit apprehensive was an understatement; thankfully, it wasn't bad at all!!
I arrived on Friday night & left Monday morning; check-in/out took less than 10 minutes each time. I got a decent rate ($70/a night) through Priceline. The room was your standard hotel room; a non-smoking room w/a king size bed on the 15th floor. I did register for the Gold Passport program with Hyatt; not sure if that helped me get better service and/or a better room but I was satisfied.
Let me just say that I can be very pick regarding my bedding and I had no issues with the mattress/pillows. We slept very well and I barely saw anyone on my floor & didn't hear a thing the 3 nights I was there. Also, I thought the bathrooms and carpeting were just fine! I do agree that the breakfast stand was expensive; we got a bagel w/cream cheese, a cup of coffee, a Snapple iced tea & a chocolate crossaint (sp) that 1st morning & were charged $12. Needless to say... we didn't do that again!
BTW, there is an alternative to PARKING at the Hyatt!!!! We spoke to one of the valets and he suggested an inexpensive option; there is a parking lot right before the Hyatt called PMI. The daily rate for parking on weekends was $5 a day and $11 during the week; one just has to pre-pay. I had absolutely no issues with my car (2004)!
I also found the shuttle for the metro left about 5-7 minutes after they advertised however they were always at the Metro for drop off/pick-up within 10 minutes of their scheduled time.
We didn't check out the on-site bars/restaurants at the hotel; instead, we checked out the restaurants in the area. There's a restaurant around the corner from Chili's/Legal Sea Foods called MACKEY's. We had a great time there, good food and the staff was very attentive.
All in all, the hotel stay was just that! No issues with housekeeping or customer care; Concierge and valet were very approachable and informative.
Ok if You Get a Good Rate
I read the other reviews before posting mine and tend to agree with many of the observations. The hotel is older. I felt the beds were a little worn. The hotel is close to many shops and restaurants. The metro is about 9 blocks (1/2 mile) away. I too found the shuttle service running a little later than "every half hour". I did not have any bad encounters with the staff. Parking was $20 per day (a little steep for the area) and the breakfast stand was grossly overpriced ($3.25 for a bagel with butter!!).
The hotel has three bars/lounges which are supposed to stay open until 12am and 1am; all were closed by 11pm. I would only stay here again if I obtained a rate below $90 on one of the internet sites.
Crystal City is a great location for tourists to stay since it is quiet at night and convenient to everything. There are other hotels in the immediate area closer to the metro and probably nicer/newer.
Parking was outrageous.
...that stated, the hotel was nice, but poorly situated. Dial-up internet access in the rooms. hmm.
It seems that Hyatt and I have a disagreement in the exact definition of "conveniently located." The nearest metro stop was a bit farther away than what falls into my realm of "convenient." Perhaps I'm whining because we were constantly buffetted by wind and cold for the duration of our visit, but there are better ptions in Crystal City.
Stop Robbing guests in parking fees!!!!
I received a very nice rate ($68/night) through Priceline, the hotel is quite nice, but when I checked out I was presented with a $40 bill for parking ($20/night!) to say this is outrageous would be a gross understatement, unfortunately I am in the process of moving so my car was packed with personal items and I didn't want to risk leaving it on the street, little did I know the real "crooks" were at the Hyatt! Many chain hotel's seem to be going this way, I believe its because many of their guests are corporate customers and the company's will simply pay this 'ransom' sight unseen. Shame on you Hyatt!
Hated the Hyatt Crystal City
We encountered many problems at the Crystal City Hyatt. We specifically requested a quiet room when we checked in and we were placed in a room with noisy neighbors, who talked loudly all night and their visitors knocked on our door late at night. The next morning we were switched to a diferent room, however, there was mold in the bathroom and the carpet was stained. Although the hotel advertises that they have shuttle service from the Metro, we waited 45 minutes one night and 25 minutes the following. We called the hotel several time while waiting and were told the Metro had just left the hotel (a 5 min. ride) only to find the shuttle still at the hotel when we returned. The conceriege was rude and when we purchsed tour tickets were only supposed to pay a deposit, however, we were charged for the total cost of the tour. Thank goodness the tour company allowed the hotel's mistake otherwise we would have had to pay twice. We received calls from a wrong number in the middle of the night from a caller trying to reach another room on another floor but the hotel switchboard kept conntecting them to our room. Unfortunately we booked on Priceline and because of that we couldn't switch hotels, reservations, or get a refund. We asked to be placed in another Hyatt inside DC but they denied our request. The hotel eventually granted us breakfast and dinner vouchers but unfortunately that didn't make up for the awful time and stress we had to endure during our vacation, time that can't be returned.
Don't stay at this hotel--Hyatt should be ashamed their name is associated with this hotel. There seems to be too many managerial problems that need to be corrected.
Great stay, but was charged erroneous charge later
I enjoyed my stay and it is close to the places and wanted to visit, but 2 months later I was charged $107!!! Bad business!
I was disappointed with this hotel. The hotel needs a makeover and new carpet. The carpet was very dirty in our room and throughout the hotel.
The bathroom was extremely small and also needed some cleaning. There was a good view from the room of Washington and the bed was comfortable and had nice sheets on it but it did not make up for the dirty carpet and half clean small bathroom. We got a good rate on the room but this hotel is not what you would expect from a Hyatt hotel. It just feels like an older large hotel that needs a makeover. I would not stay here again and would recommend that know one pay over a $100 a night to stay at this hotel. There are to many choices in Washington and the surrounding area.
Not worth the rates
It's older than it looks on the web-site. The air conditioner in my room was not working; it didn't cool past a balmy 80 (in November). The shower had moldy tile and a dripping faucet. Hairs of unknown origin in the bed sheets. Room service was good however, the menu was limited and has items on it that they don't serve and never have. A fire alarm went off a few floors below me, but not on my floor (which is a little disturbing), this caused the elevators to stop running and, as I was departing, I was invited by hotel staff to take the stairs with my luggage. They had unfriendly concierge service and front desk service, which I find incredible. And the staff who handle the room reservations (we had a block for 15 people) were easily confused by the smallest change and accidentally canceled one room when specifically told not to. They did have a nice low calorie menu in room service and one of the rooms in our reservation block had a view of the White House.
Overall it was certainly not worth the rate they charge. Maybe $75 depending on your room.
TripAdvisor Reviews Hyatt Regency Crystal City Arlington
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