Hyatt Regency Columbus

350 North High Street, Columbus, Ohio, 43215, United States | 3 star hotel
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This 3 star hotel, located on 350 North High Street, Columbus, is near Nationwide Arena, North Market Farmer's Market, Arena District, and Palace Theater.
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    Historical Traveler Reviews Hyatt Regency Columbus

    Not the worst.....not the best.


    I stayed there with a friend for a concert for a night and wasn't all that impressed. The hotel rooms were quiet for being right above a major road. Other than that the beds were very uncomfortable. The parking....EHH! What a nightmare.

    The Parking Lot is not secure


    The parking situation at this hotel is ridiculous.If you don't opt for valet parking, you musttrudge ten minutes ONE WAY to the public parking lot (Chestnut Parking Garage)across the street that the hotel uses. The skywalk connectors are creepy.I had my car broken into and vandalized.The Columbus police officer who responded to the call said that this lot has at least one break in a day. He felt that the lot was not safe.I wish I had known this prior to choosing to park there.

    For a convention only


    First let me start with the positives--the staff in the restaurant, at the front desk, and housekeeping were very responsive and friendly.

    However, unless you are attending a convention there is no reason to stay here. It appears that they rely on being connected to the convention center and that they will fill up with convention attendees so they don't need to try very hard. It is amazing to me that a convention center downtown hotel would have only a data port and no high speed internet connection in the room. Of course, this is accompanied by a $1 per call charge. Also, since I was there for a tech convention it seemed like everyone was using a dial-up service because the connection was very slow, and I was thrown offline several times resulting in another $1 charge each time. The rooms were average and cleaner than the last few times we were there, but that's not much of a compliment. The food choices at breakfast were very limited and expensive. Their continental buffet which they described as all kinds of fruits and pastries were bowls of pineapple, cantaloupe and watermelon with 2 kinds of muffins or toast. Overall, it's convenient for a convention, but not a hotel I'd choose for any other reason.

    Several members of our delegation stayed at the Drury Hotel next door, and they loved it. It would be a much better choice if you need a downtown hotel.

    Avoid Convention Traffic!


    On the whole, this isn't a bad hotel. It's not the nicest Hyatt by a long shot, but it's not the worst either (that distinction may belong to the Hyatt Capitol Square - it's desperately in need of an update).

    The staff are friendly, the rooms are modern and clean, and the gym is okay. High-speed Internet would be a great addition, and the television has always been fuzzy. Also, it's one of the few Hyatt Regencies that are totally unapologetic that they don't have a Regency Club.

    The biggest problem with this hotel? The convention center. If you're travelling to Columbus for any other reason, and there's a convention going on - avoid this hotel like the plague!

    When there is a big convention, the elevators become unusable (10 - 15 minute waits), forcing you in to the dingy, loud, dark stairs. The staff is obviously too thin to handle a big convention (especially bell boys and valets), and the bars and restaurant get overwhelmed by conventioneers.

    I've stayed at this hotel dozens of times, but once they (almost) committed the cardinal sin - they overbooked their rooms. I showed up for a confirmed reservation at 11:00PM, and they had given away my room! After screaming and yelling at the front desk guy (not kidding), they "found" a room that an airline had paid for but not used. If they had not "found" that room...

    It's still bad after all these years


    It was poorly run in 1983, when I first stayed there, and it is STILL poorly run. Haven't been there since, but it hasn't changed for the better.

    Dirty....stairwells, elevators, etc. These haven't been cleaned since then, or at least not frequently enough.

    Room was VERY dusty. Maid was complaining (to another guest) that "WHO IS MY SUPERVISOR TO TELL ME WHAT TO DO? SHE'S ONLY 23 YEARS OLD. WHAT IS SHE GOING TO TELL ME???" Overheard this tidbit in the hallway, coming from a guest room.

    At the coffee bar, the guy behind the counter couldn't care less. He literally was rolling his eyes.

    Ugh. Can't they get this place clean? Hire some good help?

    Two words.........NEVER AGAIN!!!


    I travel alot for conventions and this had to be the WORST hotel I have EVER stayed in.

    Upon pulling up to the front door, you can get run over because of a HUGE concrete petition filled with flowers. There were alot of people screaming and yelling trying to find a space to pull in to drop off their passengers.

    Going into the hotel, it is very nice. Lots of comfy chairs and nice couches to sit on. I was suppose to arrive on Sunday night but got bumped up to go on Monday afternoon and I called the hotel and changed the day of my arrival 72 hours before I arrived. When I got there, they tried to charge me for the night that I "didn't show up" Upon a heated conversation and this woman giving me a look like "God why am I in this job?" she took it off my bill.

    I was given Room 912, which is a corner room. Ever try to spend a night in a triangle? The room was done up in 80's colors (black, grey, and tan) The bed was as hard as a rock. The pillows could not even be described as pillows only they were good when they were first bought for the hotel.

    The TV reception was fuzzy and every time you used the remote, it made a strange clicking sound. In the bathroom, there was no tub. You had to step down into the shower. The really sad part was the shower. There was more water pressure in the sink than there was in the shower and even though I ran the water, it never really came out hot.

    My advice to you, if you are going for the convention center, this might be great for you; but if you are on vacation.....go to the Crowne Plaza across the street. It might be a little bit more expensive, but at least the room will be nice.

    A Monday night....


    Stayed one night for biz. Thought the hotel was clean, with a nice bed.

    Tv was fuzzy. Staff was great at check in. For dinner filet, shrimp, and crabcakes!!! Some of the best "hotel" food I have had. Nice place to stay for the money. Good down town location. Great job Hyatt!

    Only Reason is the Convention Center


    I recently stayed 4 days, 3 nights at the Hyatt Regency Columbus for the annual Longaberger Bee. The Hyatt was on the list of hotels giving Longaberger consultants and guests a special rate. It was third choice on my list.

    Reservations were made through Longaberger, so I cannot rate reservation service. We arrived at 11 am in Columbus on the first day of the conference. Check-in was not until 3:00 pm. I checked the status of checking in early and was told rooms were not ready and to check back about 1 pm or so. I asked how to access the convention center so I could check in for my conference. The front desk did not give good directions. I got lost and was unable to check in for my conference until later, which led me to be unable to attend some interesting classes.

    My husband and two children were attending this conference with me. We went to lunch and returned to check in. It was about 1:30. I had to wait half an hour in line at this point, while my family waited out in the car for me. After having previously spoken with hotel twice and reservations once about what type of room we needed, check-in was not smooth at all.

    First, I requested lowest non-smoking floor available with two beds.

    So, the man at the counter (whom I spoke with at 11 confirming our needs) told me they could give me a King on the 18th floor. I said that was not what I wanted. Then, suddenly, he found a room on the 6th floor with two beds that was clean and ready.

    We used valet parking the entire time, which cost about $20 per day.

    Oddly, guests of the hotel pay more per day for valet than non-registered guests of the hotel. The prices quoted to me by the front desk varied from those posted on a sign at the hotel, which varied from those told to me by the valet attendants. Generally, the valet were very friendly and speedy.

    The hotel pool was disappointing, and my family never used it. The exercise room was average.

    The major attraction of the Hyatt is that it has several ballrooms available, and it is connected to the convention center. It is easy to access the convention center and all its attractions from a couple different spots in the hotel. My complaint with third floor access is that you had to walk through the hotel's open bar, which all smokers seemed to gather at.

    The hotel has 20 stories and is certainly impressive to look at. The rooms are a decent size, but I would expect more room for the $135/ night at a hotel in the midwest. The rooms were nicely appointed with a sitting area that had a comfortable chair and small table, a large desk, a television atop a chest of drawers. There was another coffee area within the room. The bathrooms were a good size and water pressure was great. The rooms were cleaned well.

    There are no bedrooms below the 4th floor. I believe 4 and 5 are smoking floors. We chose to use the stairs most of the time because the elevators (4) were overwhelmed by the demand of 20 full floors and were very slow. Waits on any given floor were 10 minutes or more at key times during the conference. The hotel clearly needs more guest access elevators as well as more concierge only elevators.

    The day before check-out, my son lost his snake he'd gotten at the Columbus zoo. I checked with the Hyatt front desk in the evening about 10pm. They said they could do nothing until housekeeping came in the next day at 9am. We were planning on checking out at 7:30 am.

    The next morning, I called for concierge service at 6:40 am. They said it would be 20 minutes. It took an hour for the concierge to arrive. I went downstairs at 6:45 to check out, which did only take 15 minutes. I inquired about the snake again, which they could not find. I went to have my car brought up, which they would not do without my bags being at curbside. I went to the convention center to check lost and found for the snake, and they did not have it. I checked the concierge desk several times to check the status of our bags. Finally, when I knew we were next and saw a steward go upstairs, I went and called my car. We were third on the waiting list. It took 20 minutes for them to get my car, and only slightly less time for my bags to come down. I checked at the front desk one last time (still before 8am) for the snake, and miraculously they had it. I wonder if they had it the other two times as well since supposedly nothing got into our out of lost and found without housekeeping, which still had not yet arrived.

    Why so long for check out? First, Longaberger had two sessions of Bee scheduled back to back: Day 4 of the Reunion Bee was the same as Day 1 of the Gathering Bee. This put an extreme burden on the hotel as guests checked in and out all at the same time. However, the hotel did not have enough service people available, elevators, or car room also to take care of this mass of people.

    I am not sure if I would recommend the Hyatt. It is a nice hotel, but it was not at the level I expect from a hotel I pay more than a $100 for. Good service was sporadic.



    My husband and I along with lots more family members stayed here on Nov. 30, 2002. We were here for a wedding, the wedding party stayed here too. We had looked forward to this day for a year to spend with our family. It was all good until 11:15. We arrived at the bar to find the employee closing it down. He said it was slow and he was leaving even after we told him that the wedding party was coming, there were going to be at least 25 people coming, he didn't care. The bar is suppose to stay open until 12 right? We had to stay in the loby to tell our friends that were coming, we weren't staying ther. We ended up getting Wendy's and eating it in the bar area, we were very upset about the matter. Susan England 1731 Winton St. Middletown Oh. 45044

    It's a Hyatt/AT&T Ripoff!!


    Hyatt subsidizes the low rate with an AT&T kickback scam whereby the room card looks like you will pay a long distance 75 cent hookup and 25 cent per minute call charge. NOT!!! 18 calls that I thought would cost $30.00 actually cost $204.00. As they explained the fine print, it's the AT&T carrying charge plus the .75 hookup and .25/minute. Bring a phone if you plan on calling home ET.

    TripAdvisor Reviews Hyatt Regency Columbus

    3.50 of 5 stars Very Good

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