Hyatt Regency Cleveland at The Arcade

420 Superior Ave., Cleveland, Ohio, 44114, United States | 4 star hotel
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Location

This 4 star hotel, located on 420 Superior Ave., Cleveland, is near The Flats, Terminal Tower, Warehouse District, and Old Stone Church.
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    TravelPod Member ReviewsHyatt Regency Cleveland at The Arcade

    Reviewed by bradandbasak

    Hotel Stay

    Reviewed Nov 11, 2013
    by (1 review) Lake in the Hills , United States Flag of United States

    Test

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Hyatt Regency Cleveland at The Arcade

    Beautiful Historical Property

    from

    Stayed at the Hyatt at the Arcade over the 4th of July weekend. Specifically chose the Hyatt due to its proximity to the Lakefront airport, where the Cleveland Grand Prix was being held. It was an easy walk and we felt very safe and comfortable walking downtown. The hotel was a pleasant surprise - a beautifully restored and maintained historic property. The Arcade area was just gorgeous. There was a wedding reception being held in the Arcade the night we were there - what a lovely setting! Our room was a nice size, very quiet and very comfortable, although the furnishings were a bit bland. I don't think housekeeping had quite finished with our room before we checked in, however - no coffee carafe, no coffee cups - but we didn't need those anyway. Service at the front desk was excellent. Everyone we encountered was friendly and helpful, including the valets and bellmen. Breakfast at the restaurant was wonderful. Nightcaps at the bar were fine, if a bit pricey. And I will join the ranks in complaining about the valet parking price - $21.00 per night in downtown Cleveland on a weekend is absurd. Otherwise, I'd highly recommend the hotel and would stay here again.

    The Arcade Rocks

    from

    A wonderful hotel! The staff was helpful and courteous and the location very centrally located to museums, shops, nice restaurants and mass transit. We got the Rock & Roll package which gave us tickets to the museum as well as $30/day breakfast vouchers. Just perfect for this family of four.

    Beautiful, Great Service, Good Price

    from

    Stayed two weekend nights at this Hyatt for leisure. This is one beautiful property. I got this hotel by bidding priceline for less than $50. Checkin was painless, with no mention of the priceline brand. Just a quick "it shows that everything has been prepaid" from the attendant. The hotel reminded me a lot of Embassy Suites properties; my room was a proper suite (not some stupid divider, but an actual door between the sitting area and bedroom), very modern amenities, clean and functional throughout. Bathroom was medium-sized, spotless and modern, the soap/shampoo provided were excellent. The neighborhood does not inspire confidence, but this is Cleveland, what do you expect? As most reviewers stated, parking is difficult... you don't HAVE to do valet though, there is a lot a block away but the price is steep (can't remember exactly, but something like $15 per day). Otherwise, you can try your luck with street parking. I found the hotel employees to be friendly and helpful; we were heading to Cedar Point one day, and to a large park far away from town for an REM concert the other day. A hotel employee sat down with us for over half an hour and explained all driving directions and gave us tips on how to avoid crowds and make best use of our time at both venues. I will definitely come back to this hotel whenever I am in Cleveland.

    Gem in Downtown Cleveland

    from

    Although many rooms in this landmark overlook the splendidly ornate interior of The Arcade, I requested and got a top-floor tower room looking north over the neighboring library and out onto Lake Erie. The room was spacious, clean, and well appointed. The staff were uniformly friendly and helpful (though some of the contracted valet parkers were a tad less so). Overall the experience of my 6 nights was that of a fine boutique hotel, rather than that of a large commercial hotel geared toward the gray flannel crowd. And at the price offered to seniors (62 and over), it was almost a steal.

    A unique hotel experience...

    from

    This hotel occupies the upper 3 floors of the beautifully restored Arcade downtown. The hotel rooms have been modernized, are large and airy, and have very high ceilings. Furnishings are modern and comfortable, but a little dull. Staff is excellent and professional. If you're loooking for something different, but with all the standard upscale amenities, I would certainly recommend this hotel--it's the sort of place that you find yourself telling friends about.

    Could have been nice, but...

    from

    I booked a room at this hotel on line. I didn't know Cleveland at all,

    but figured a Hyatt would be a safe bet. The Hyatt Regency Cleveland at

    the Arcade could have been a great hotel, but we were disappointed and

    most likely will not return. When we entered the building, a not so

    happy looking man told us valet parking would be $20 and we would have

    access to our car whenever we wanted, but the car was a 10 minute walk

    from the hotel. Or we could park at the ramp next door for $15 but

    could not remove our car from the ramp without being charged again. The

    decision of what to do with our car was only the beginning. We got to

    the desk and another not so happy person checked us in. She didn't seem

    to want to answer any of our questions. Finally another woman came to

    the desk. She was very friendly and helped us several times during our

    one night stay. We got to our room and found it to be huge!

    Unfortunatley, it didn't appear to be very clean. There was a stain on

    the carpet between the two beds. When moving the chairs around a little

    so the family could watch TV, we discovered something under one of them

    that I don't even want to go into what we thought it was. The bed

    linens were worn and stained. The chairs were worn and not very clean

    looking. The bathroom floor looked in need of a good scrubbing and the

    bathmat left rolled up next to the tub was greyed. A disappointment

    since the room itself had so much character.

    We walked to the nearby mall to get a bite to eat. The mall was very nice looking, but all we encountered were very loud, wild teenagers. We walked quickly back to our hotel, meeting several people who were talking to themselves along the way. We were not comfortable walking around that night.

    I do have to say that we came across a wonderful doorman the morning we checked out. He was very friendly and smiling and genuinely seemed to be enjoying chatting with anyone who came out of the hotel or even walked by on the street. He told us the building was over 100 years old and was only made into a hotel 3 years ago. This shocked me. Why the shotty furniture and unkept carpet if they were only 3 years old?

    This hotel certainly has the possibility of being a very unique and beautiful hotel. But after out experience there, I don't know if we will return.

    Amazing Historical Location

    from

    Stayed at the Hyatt Arcade as part of a group of 40 in August 2003.

    Told we were given a very competitive rate through the sales office.

    Hotel itself is absolutely gorgeous, with most of the rooms on the upper floors of the old Arcade building. Rooms were larger than your typical hotel room with a separate seating area, and they are all well appointed and supplied. All staff, especially the guys at the door were very helpful. Location is great with it being a five minute walk to Tower City Centre, Gund Arena and Jacobs Field. Other attractions like the Warehouse District, the Flats and the Rock n Roll Hall of Fame are also quite close by. Amazing time had by all.

    A very nice hotel

    from

    We were able to get this hotel by bidding for it on the Internet. I didn't know what I was bidding on, but I placed a bid of $48 for a three star hotel.

    We arrived at the hotel and soon found out that we could only do valet parking. I wasn't really shocked because it is a Hyatt. We dropped the car off and went to check in.

    We asked for two beds and the lady was very nice. We took the elevator up to our room and walked down the beautiful walkways. They had live piano music playing.

    We walked in and our room was very, very nice. The room was huge. The ceilings were very tall. There were two beds (I think queen) that were very nice. The room was very, very clean. They provided bottled water too. We had our own personal mini bar.

    The bathroom was huge. They had Hyatt soap, shampoo, lotion, mouthwash, etc. I think the best products offered by any hotel.

    The location is great. You can park your car once, and walk every where. It is about 15 minute walk to any major attractions in Cleveland.

    The rooms were so nice, that I would have no problem paying full price if I wanted to stay here again. We had no problems. I would stay here again.

    Disappointed Guest

    from

    When i first researched this hotel through discount hotel.com to get a 70% off rate, i was told through them that had the option to pay valet parking or park my car for free in there lot, so thats why i went there. When i arrived i was told that i could park my car next to the hotel only to pay $12.00 a day and everytime i went out and came back it was another $12.00 so if i went out 3 times a day that would have been $36.00 so i had no choice to but to valet from the hyatt for $18.00, i was told to go MYSELF to arrange it , when i went to the valet i was told it was not $18.00 but $20.00. When i asked for 2 beds because it was stated in hotel discount.com that i had the option of 2 beds, i was told that i would have to wait, i asked how long, and she could not give me a time , we were very tired so just took one bed, she did offer to bring a cot to the room. When i arrived in the room, it was a room in a corner with the view of the mechnical devices from the hotels airconditioning in front of the room, i wasnt even able to see the sky. Then a man knocks on our door and and just drops off a cott in the room standing up, it took two stong men, me and my cousin to rearrange the furniture to set this thing up cuz the room they put us in was so small. When we went to go out i went in front of the hotel valet and was told by the valet i had to call to get my car, this is valet? After this we waited and i mean no lie 20 minutes to get our car, we were going to a concert and missed half of it. I stayed in the Hyatt in Acapulco Mexico and it was pretty pleasant thats the reason i booked another Hyatt hotel. I feel i am a guest and im playing pretty good money to stay in a half decent place and im rearranging the furinture in a room looking at mecahnical devices ? this is a relaxeing pleasant vacation? I think not, so i will never stay in a Hyatt again especially Hyatt downtown Cleveland at the Arcade.

    Philip

    Beautiful Hotel

    from

    This is a beautiful hotel in a great location. We stayed in one of the tower rooms. The rooms are large (bathrooms average size) with high ceilings and large windows. The arcade is gorgeous as well, but we didn't have a chance to visit the shops as they close rather early and are closed on Sundays. There were also a number of weddings taking place the weekend we visited and much of the lower floor of the arcade was closed for the festivities. The hotel is near lots of restaurants and bars, and within walking distance to the Rock and Roll Hall of Fame, Jacobs Field and the Cleveland Browns stadium.

    TripAdvisor Reviews Hyatt Regency Cleveland at The Arcade

    3.50 of 5 stars Very Good
     

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