Hyatt Regency Chicago

Address: 151 East Wacker Drive, Chicago, Illinois, 60601-3709, United States | 4 star hotel
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This 4 star hotel, located in the The Loop area of Chicago, is near Chicago's First Lady Architectural Tours, North Michigan Avenue, Michigan Avenue Bridge, and Mercury Chicago's Skyline Cruises.
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          TravelPod Member ReviewsHyatt Regency Chicago

          Reviewed by timmyware

          Another good one

          Reviewed May 21, 2016
          by (5 reviews) McDonald , United States Flag of United States

          Very busy hotel, but great staff and service. The restaurant in the lobby leaves a lot to be desired, but other than that it is a great hotel.

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          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by jennie_michael


          Reviewed Oct 16, 2015
          by (10 reviews) , United Kingdom Flag of United Kingdom


          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews Hyatt Regency Chicago

          We Will Definitly return!


          We recently spent four nights at the Hyatt on Wacker drive, and I have to say that our experience was top-notch. When we arrived we knew that the Hotel was full and had arrived before check in. Since our room was not ready we were upgraded to a room on the 33rd floor that was an executive suite, complete with a fabulous view of the city. The staff went out of their was to meet our needs and each was friendly and not "stuffy" We will definitly return!

          A room with NO BED????????


          Never again will I stay here. Where do I begin? I took my family to Chicago for the Cirque Du Soleil show over the weekend.

          I booked the Hyatt because all of our preffered hotel was booked up.

          (The Rennassaince!! A first class hotel all the way!!!!!!!!) I guess it was the start of a big convention week.

          Anyway, I called the hotel to tell them I would be a late check-in, and to make sure our room was in order upon our arrival at midnight. They assured me everything would be to my satisfaction.

          When I checked in, we were told the only rooms available HAD NO BEDS????? We were offered a room with a sofa-bed, or a room where they would send up roll-a-way beds at no-charge????????? It was midnight, I had just driven for four hours, I was tired, and now I am very confused......

          It was midnight, and we didn't have a lot of options, so we trotted off to our room with no bed. I heard about a 60 million dollar rennovation, but let me tell you, the hotel needs more like a 600 million dollar overhaul. The hotel still looks worn and dirty.

          We got into the elevator, up to the 29th floor and found our room. It had a metal double door, not unlike that of a storeroom. The door didn't even go all of the way to the floor, but had a 8" gap at the bottom. It was a big meeting room with a table, sofa, sink, small bathroom with only a stand-up shower, and an air conitioner that only half worked.

          So, I pull out my sofa bed and we jump in for a nights sleep. Here I am, in downtown Chicago, with my family for a great weekend, staying at a "luxury" hotel. However I am sleeping in a room with an 8" door gap with all of the sounds and the lighting of the hall pouring in, I have a steel bar penatrating through the paper thin mattress that is stabbing me in the back, and sweating in the "comfort" of my air conditioned room.

          Not a good start. The next morning, we get out of bed, my back is out of wack, and I am dehydrated from the swealtering heat in my room. I need a drink. coke machines, well, I usually wouldn't mind that, but the snack bars and eateries are a country mile from the room.

          I call the front desk, and complain a little more about what is going on, and they offer us the use of the regency club, and, after much more complaining, get them to agree on comping my valet parking.

          So, now I am off to the regency club for a little breakfast. We go to the 35th floor, enter the club, and it looks like the rest of the hotel, crowded, dated, and just below anything I have ever seen.

          The front desk assures us that our rooms will be switched, and our bags will be moved by the time we get back from our show later that evening.

          We go to our show, the Cirque Du Soliel Valkeryie (Spelling?), and it was wonderful. We then get back to town and walk around the Mag mile, then Navy Pier. Just a great day, except for my back pain from my nights accomodations that is!!!!!!!!

          So we get back to our hotel, and we go up to our new room. The room is an average, no view, Motel 6 quality room. It has a King bed, but not all that comfortable, and the air conditioning is not much better. We are tired, and hungry so we decide to order room service. It is 11:45 PM, I call up room service and all that is available is a hamburger, and one other sandwich, and that is it. The Room service menue says full till 12:00 midnight??????? So, once again, with no choice, we get a couple of hamburgers, I try to get something from the kids menu, (PB&J), and they tell me that it can't be done. Not a very kid friendly place here. They tell me the kids menu stops at 11:00 PM.

          You can't bust open the peanut butter jar after 11:00 PM to make a $6.00 PB&J????????

          Good morning and thank Heavens. It is time to check out. I look up our total on the in-room check out screen, and sure enough, our valet parking had not been comp'd like promised. I had to go down to the desk, and this guy had to talk to that guy, who had to talk to this woman, who had to talk to someone else, then relay it all back. After about 30 minites, the $70.00 was removed from the bill.


          This hotel does not even deserve ONE star. It was dirty, full of bad service, and any hotel that has a policy to put you in a meeting room, on a sofa bed, with sub-par air-conditioning, bad room service, and call themselves a Flagship deserves nothing!!!!!!

          I usually always try to make something positive out of any experience.

          This hotel did not have one poitive thing for me to comment on.

          Do yourself a favor and stay at the Rennassaince, Inter-Continental, or spend the extra on the Four Seasons.

          Steer clear of the Hyatt......

          Not up to par


          I stayed at this hotel for a conference June 23, 2003 for 7 days. The hotel was out dated and I felt like I was staying at a motel. The rooms and hallways were very boring and I certainly wouldnt return as the service was very poor. Operaters taking very long to answer phones and very long lines at the check in and out counterYour best bet if you need to use the convention center is to stay accross the street at the Sheraton or up on Michigan Ave at Hotel intercontinental

          Great Room/Service for the price!


          A room for $99 a night during a holiday weekend (July 4th) a block from the "Magnificent Mile" is a find at a Hyatt, one that I found to be a great stay for a great rate.

          I read the reviews for this hotel on Travelocity, Expedia and TripAdvisor. I was a bit apprehensive based on the numerous complaints about long lines for check-in, dirty rooms and loud noises. Since I travel frequently and have stayed in Hyatt's around the country, I decided to give it a go anyway. I figured if you are going to stay at a hotel during a convention or any major holiday there will be lines for check-in. It's a fact. And if you get a rate, like I did, I knew there would be plenty more people that had landed the same deal.

          I checked in without a hitch and no lines either because I arrived 2 days before the 4th to avoid the mad rush. My room was clean, quiet and had a partial view of the Chicago River. To my surprise my room also had a view of the July 3rd fireworks spectacular over Lake Michigan.

          I preordered breakfast at midnight for the next morning (testing the 12 am cutoff). Arrival time for breakfast was between 7:45 and 8:00 (the window I selected). Room service was prompt (7:52) and my breakfast was great - eggs not runny, bacon just right, fresh juice and the coffee was piping hot.

          To avoid check-out lines, I used the express checkout in the room via TV. It was a breeze. I enjoyed my stay and would stay at this hotel again. It was centrally located to all Downtown Chicago has to offer and just a block from Giordano's on Lake - the best Chicago Stuffed Pizza!

          Wonderful stay


          We had a wonderful stay. No problem accommodating our request for 2 beds.

          Room was clean, floor quiet, restaraunts outstanding, and the kids enjoyed exploring the "underground" complex.

          Had a great stay at the Hyatt Regency Chicago!!


          We just got back from a 3 night stay at the Hyatt Regency Chicago on East Wacker Drive. I don't know why there are so many bad reviews on this hotel. We put in a couple requests by e-mail and everything was set when we got there! No problem. The check-in line was quick and painless. The room we had was on the 21st floor with floor to ceiling windows and views of the lake in both directions! It was a nice size room with 2 double beds. The only thing we lacked was more drawer space but that wasn't any big deal. They had a big closet to put everything. Our room had an Iron/Ironing Board, Blow Dryer, coffee maker, and lot's of shampoo/conditoners and soap. They kept us supplied with plenty of towels during our stay. The room was very clean. Room service and food were excellent. Yes,it's a BIG hotel with lot's of convention/business people, but that did not bother us nor would it keep us from coming back to the Hyatt Regency Chicago!

          The worst trip


          This was the worst hotel I ever stayed in. I had to stay there for a convention and I will never stay there again, The prices for there food was way to high. 75.00 for a steak dinner is too much for me. I go to three convention a year in different parts of the U.S. and I hope I never have to go back to this hotel . They do not have enough people to work in the hotel or any of the resturants or bars that they have. They do not clean the rooms very well. I was charged for valet parking and didn't even have a car there. they were nice and took it off the bill but I could have checked out faster if it had not been on the bill and the lines to check in or out were way too long. I don't have enough room to tell you all the problems just that I will never go back to that hotel again .

          Felt like the 70's


          Terrible checkin delay due to the large number of rooms.The lobby was a zoo of activity. No adequate gym facilities for a hotel of this size. Usually Hyatt Regency's are pleasant experiences not here! Felt that I should have stayed at the Swissotel next door. In fact that is where I am booked next visit.

          Not nice 1st time going back


          The first time we were there was for model search America. For a "flagship" it must be sinking. There is no pool, lacking recreation, and many other amenities that would make a "flagship" just that. Were going back in to chitown tonight, so I'll see if it has improved.

          Not very nice for a Hyatt


          Went here for the Business Profesionals of America conference in May 2002. So the hotel was pretty crowded with schools from all over the country. Still, it was depressing for a Hyatt. Dark hallways, dark rooms on our floor, though others were nicer. Pool....what pool?! For this being their "flagship" property it was not too nice. Also, they need more elevators, they only have 3 for the entire building we were in!

          TripAdvisor Reviews Hyatt Regency Chicago

          4.00 of 5 stars Excellent

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