Terrible

When I stayed, they were hosting BIG party on the second floor and they gave me the third-floor room. It was very noisy until past the midnight. They did not stop the loud music of the party in spite of the request from the other guests. The staff there are unprofessional and not very polite, and I did not get the morning call that I requested for!! I would never go back to this hotel.

Really Liked It

When I moved to the Bay Area in '91, the company housed me at the hotel for a week. Spoiled me for the next hotel they moved me to, which was a dump. I go to the Bay Area on business now at least twice a year. Usually stay here. The rooms are usually big. Free parking. Great sports bar. And still close enough to downtown that you can commute in in the morning.

Good airport hotel

In late August, I got a room at the Hyatt Regency for a European friend who was just transiting through and we wanted to spend some time together.

Room was small but nice furniture and very clean. She got a #49 which was very quiet, as I told the front desk clerk that my friend had just flown in from Europe and needed some rest. There was a lot of loud music and dancing going on. The clerk obliged with a higher floor. Very professional staff; no mention of Priceline ($40).

This is a huge hotel and all the comments about getting a good room are very relevant.

Improving the odds

To expand on a couple of the previous comments, the chances of getting a good room is really about 1 in 4. We stayed there 3 nights in August, 2004 for a conference, followed by 1 night several days later after a side trip further north. Some of the rooms have fridges, some do not. If you are staying longer than one night, bring a water filter or plan on taking a trip to the local Safeway, about 6 blocks away. This Hyatt (like most) currently charges $5 for a 1-liter bottle of drinking water. This is highway robbery.

To get a decent room facing the bay, be sure to insist on a bay-view room. These will be *odd-numbered* rooms in the range of 1 to 51 on each floor. (We were in 6009 the first visit, that is, Room 9 on the sixth floor. The second visit was room 7043, Room 43 on the seventh floor. You get the idea.)

The lower the room number, the closer you are to the elevator. As a previous reviewer mentioned, this is a big atrium-styled hotel with only 1 bank of elevators and, trust me, room 7043 was quite a hike from the "Lift."

On a side note; Rooms 1-25 face the bay in a northeastern direction, giving you a good view of SFO airport and a distant view of downtown SF, the Bay Bridge and Oakland, fog willing. Rooms 27-51 face the bay in a southeastern direction, giving you a glimpse of part of the San Mateo bridge, several other hotels and a bit of Hwy 101.

Average hotel

Stayed here one night in July. Small rooms, tired looking decor. Faced the atrium, it was quiet. However, the floors are laid out in a circle pattern surrounding the atrium. We had to walk for miles to get to our room because only one bank of elevators was available. Not what you want to do after a long flight, time change, and hauling luggage.

1 of 8 Chance of Getting Great Room

I stayed one night in July 2004. I booked via Priceline and expected to receive the worst room in the hotel. The desk clerk originally offered me a room on the second floor but when I asked for the quietest room available she gave me a room on the 6th floor. The hotel is atrium style and I find rooms overlooking an atrium to always be too noisy. The hotel is next to the freeway. As I headed towards my room I expected to have an atrium or freeway room. Instead, my room was on the one side of the building that directly overlooks the San Francisco Bay. The room was at least average sized, but the view was excellent. If all the rooms were like the one I was assigned, this would be an excellent hotel. However, because the hotel has the atrium style and is next to the freeway the odds are that you will not get a Bay view room.

The hotel is near the airport but little else. It is in an area of smaller, modern office buildings. Across the street is a small one-screen movie house, a Sizzler and some kind of Mongolian restaurant. Behind those businesses is the Bay and if you walk a little south you reach a walking trail next to the water. Walking to the north a few blocks along a realtively busy street gets you to a Benihana (sp).

In short, the hotel was in good condition, the staff was friendly, and I had an excellent room. However, because of the configuration and location of the hotel, most of the rooms are not going to be great, and there is little to do nearby.

Small Disappointing Room

This is no 4 star property. It is a large hotel, geared to small conventions, with a spacious attractive atrium and exterior.The big let down are the rooms themselves. They have a "dingy" feeling and the bathrooms are quite small. There is no hint of luxury associated with the rooms - they are standard basic with furniture that has a somewhat "tired" look. The inside of the drawers were stained and one drawer didn't match the rest. The night I stayed the whole place was overun with noisy kids slamming their room doors way past midnight. The price is right - but you get what you pay for. I have stayed at a number of Hyatts and they have been great but beware, this one does not qualify to carry the name.

Good bargain, Good location

My wife and I stayed for 3 nights on a little getaway. A couple of things about Burlingame: it is a small airport town, not much around but all you need within 5 miles. The hotel is right on the bay, don't compare this to an oceanview- there is a difference. As far as the hotel we were very pleased. Remember this is an airport, business hotel so what they predominantly cater to is the business traveler or those that are there for a conference. Beware of getting a "courtyard/garden view room". You face the inside atrium of the hotel and if there is any kind of event, it is loud. Also the restaurant/ buffet is there so you can hear the nosies of it. Other than that parking is $13. You can reach any place you need to see in San Francisco in less than 30 minutes. We found downtown San Mateo to be a nice little town which was only 5 minutes south. We paid $59 a night, cant beat that price for the quality of this hotel. I would check ahead to see if there are any conferences, this is one of the largest hotels in Northern California and I am sure they host some very large conferences. For the business traveler, this place will probably be just right.

3

We stayed here for one night. My friend arrived late, paid less per night than I and received an AWESOME bay view, where we overlooked a parking lot! It was muggy and the outdoor pool was NOT heated (?????) BUt the A/C worked and their room service was very fast!

Good deal at the Hyatt

Unbelievable Hotel rates. I had a the entertainment book so that allowed me to stay at this Hotel for only 79.00 a night. I thought that was really good for the Hyatt. The only problem was you pay for parking 13.00 a day. It says some free parking on the website, but I didnt find any! One night the parking structure was so full I had to wait for 30 min. to park my car. The weekend I went there was a Youth Convention or something going on because there were so many teenagers there. That was the only down side to it. It took forever to get the elavator, didnt even think about going to the pool or the gym I new it would be invaded with kids. So my only suggestion is to see if theres a convention going on while you stay at the Hyatt! Other than that It was a great Hotel!