Hyatt Regency Atlanta
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Historical Traveler Reviews Hotel - Restaurant "Am Rathausplatz" Rust
We had one of the newly remodeled rooms. They were beautiful and very modern. The hotel is great. Don't pay attention to the bad reviews. I was very happy with the hotel and the room! They even had name brand amenities (soap, shampoo).
My stay at the Hyatt
I stayed at the Hyatt for a convention. The room was very nice and modern. The atrium was beautiful. The room was very clean and the maid service was very good. I enjoyed the convenience of the mall that was connected to the hotel with the shops and food court. Overall I had a very pleasant experience at the Hyatt.
I am staying in a vey small room with a naked box spring, no fitted sheets (looked like a war zone this a.m. after two of us slept in this bed), the smallest bath I have ever seen with no counter space, towels not only need to be placed on the floor to request a change BUT you also have to call Guest Services to tell them you want a towel change, horrible food, have now had a breakfast and a lunch, dinner in Italian restaurant last night was OK. Some lights don't work and the heating/ac system is old and noisy. The good parts of this hotel are Free Wi-Fi and shower heads with no water savers. My husband and I will never stay here again. Only here because of a convention. Stay at The Ritz down the street.
Not As Expected
Stayed here for just one night while passing through Atlanta. Upon arrival, I could tell it was an older hotel, but was not discouraged by this as some people are (many of the best hotels are older buildings).
The service from the bell staff as I drove up was quick and easy. Upon entering the lobby, I was very impressed. It was large, open and welcoming. The service I recieve at the front desk of a hotel is a HUGE factor for me. Good hotels have their best employees in their public areas (front desk, concierge, etc.). These employees were tired and lacking energy. Everything was monotone and very uninteresting. Not a genuine experience. We were placed on the 19th floor (per my reuquest for a high floor), and went into the room. Very nice at a first glance, but upon further inspection, not very well cleaned, and furnishings and equipment starting to show signs of wear and in need of updates and repairs. Overall, just average. The room did have a nice balcony overlooking downtown. Overall, just average. I got a web special online for $75 per night, so check the Hyatt website. As for location, it's very good. Close to downtown attractions and more.
Nice Rooms; Terrible Staff; No Parking Available.
Stayed 3 nights for a convention. Rooms were nice. I arrived ahead of previous night's check out time and was told that the parking was full and to check back later that afternoon. Checked back and still no parking. Discovered that the garage also does daily and hourly parking with no preference/reserved spots for actual paying guests. My car spent 4 days and 3 nights in a parking deck down the street. Had to carry luggage in from the parking deck also, including struggling up a flight of stairs while 2 Hyatt personnel just stood and watched.
Fortunately, a friendly stranger stopped and helped me. Upon check-in room had not yet been cleaned, had to call to request maid service.
Found that was a pattern, since I had to call housekeeping repeatedly since not enought towels were supplied, the coffee maker didn't work, and toilet tissue ran out. Hotel was very crowded due to the convention and it was always difficult to get an elevator. During checkout, the bellhops commendeered one of the guest elevators instead of using the staff elevator, making it even harder to get an elevator. Worst example of a Hyatt that I've seen.
Bring your alarm clock
I stayed 2 nights at this hotel for a conference. Visually, the atrium lobby is quite attractive. The room was just average. My main complaint is that I requested a wake up call and never received it. I slept right through an early morning meeting. When I complained to management, they were quite unconcerned. If given a choice, I would not stay here.
Worst Hotel in Downtown Atlanta
I stayed in this hotel for several days during a conference. Absolutely terrible. Very expensive hotel for the poor quality of the rooms. My bed spread had several old cigarette burns in it. Staff are not accomodating. I also left a CD case with 16 CDs in my room. I called back the next day. The receptionist said they had it, read off the CDs and stated that they would send to me after I gave my credit card #. Of course, the CDs never arrived and they had no record of the CDs or having ever spoken to me .
Reserved a room through Expedia. Arrived at hotel, but could not get a room. They claimed that I cancelled this reservation. Originally, I had made a previous reservation directly through the hotel, but subsequently cancelled that reservation because of a lower rate I found on Expedia. I assume that they made a mistake and cancelled both my reservations. I had to check into the Sheraton for the first 2 nights. (BTW, the Sheraton staff is extremely friendly and accommodating.)To make a long story short, I am still trying to get a refund. (Expedia requires up front payment.) The one at fault is not Expedia, but the hotel management. They have been extremely unhelpful and unavailable. Expedia is more than willing to issue a refund, but they need confirmation from the hotel itself that they will not bill them for the reservation they cancelled.Tips: Be careful about making hotel reservations with Expedia since you must pay up front.Also confirm your stay with the hotel itself, and not only with Expedia.
Hyatt, Atlanta, GA
We had booked 9 days at a Marriott, but it was so old, smelly, dark and run down, the dinning room reminded me of an all night dinner, we moved across the street to the Hyatt, and were delighted with the hotel, the room and the food. And it was less money than the Marriott.
A Must See
I had the opportunity to stay at the Hyatt Regency in Atlanta and I have to say that it was one of the best looking hotel I've ever seen. The staff was very helpful, especially the housekeepers who made sure your room always stay clean. A must see to believe
TripAdvisor Reviews Hotel - Restaurant "Am Rathausplatz" Rust
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