Combinaba bien con los alrededores, pero es un paraíso al cual regresar

¡Nos encantó el Hyatt! Uno de los mejores hoteles en nuestro viaje por Nepal, Tibet, Kashmir y Delhi. El personal era muy profesional y eficiente. Respondían a nuestras necesidades rápidamente. El lugar tiene carácter y el ambiente adecuado, y es bastante limpio, considerando los estándares de Nepal. Sin duda me alojaría de nuevo.

Fantástico hotel

Un gran hotel estándar con estilo estadounidense, pero con un fantástico servicio y encantadores alrededores. Tiene un adorable vestíbulo, y aunque el hotel no es muy auténtico en cuanto a los hoteles de Katmandú, es agradable tener algunas veces un tranquilo oasis de estilo occidental. El hotel está un poco fuera del centro de la ciudad, pero un taxi o cualquier otro tipo de transporte es muy barato y hay fantásticos paisajes culturales por todos lados. Disfruté también del restaurante, pero hay comida más auténtica e igual de buena en el centro de la ciudad.

Haven from busy and polluted Kathmandu centre

After reading various reviews, and as this was our last couple of nights in Nepal, we decided to book a Regency club room on the 6th floor. The room was tastefully decorated, massive in size and came with a great bathroom - also massive and nicely decorated. A working, easily operated safe in the room was also welcome. The view of nearby Bodhnath stupa was fantastic, and among the best hotel room views I've enjoyed. Refreshments were available free all day as part of our club floor booking deal, and at 5pm there was a small but very tasty finger buffet provided just for the few club floor residents. This free buffet food was very fresh, nicely presented and delicious. Later we had a small but also delicious meal at the first floor cafe restaurant - where we picked vegetarian Nepali dishes. Location to the airport was excellent and taxis into town were inexpensive Service was friendly and prompt, though I got a greater sense of tip expectation than elsewhere in Kathmandu. The 6th floor manager was also very kind in letting us check out later than normal, which made a great difference to our final day in Nepal - much appreciated.

What stopped me giving an excellent rating was: the bath could have been cleaned better - was a bit grimy when my wife had a bath; stale bakery goods served at breakfast (from the night before?); an uncomfortable, expensive, cold and painful 'relaxation' massage for myself (my wife had a much nicer one); a back gate that lets you out but doesn't let you back in, so forcing you to walk the heavily polluted main road to get back to the hotel. As we are a bit timid and were tired from our travels, we did not complain about these points, but feel sure the management could address all of them without too much difficulty.

Overall though, I'd stay again. However, if I do go back to Kathmandu, I will try to book for Dwarika's Hotel, where we had a brilliant meal and were seriously impressed when we took a quick look at one of their truly unique bedrooms. Also very helpful and efficient staff at Dwarika's.

Blended well with surroundings but a haven to go back to

Loved the Hyatt! One of the best hotels in our trip covering Nepal, Tibet, Kashmir and Delhi. Staff very professional and efficient. They responded very quickly to our needs. The place has character and the right ambience, and quite clean considering Nepalese standards. Would definitely stay here again.

The Hyatt was inexcusably bad - total waste of money

I stayed in the Hyatt for 3 nights. The hotel did not even come close to what I would expect from a chain hotel. Firstly, despite having booked a non-smoking room, it was impossible to obtain one. First the staff told me they did not have non-smoking rooms in the hotel (right, I really believed that), and then they told me people smoke in all the non-smoking rooms... Despite insisting and moving rooms, I still ended up in a room that reeked of cigarettes.

The fan/ac unit, didn't work well at all - despite having switches for low, medium, and high speeds, it would only work at one low speed.

The hotel room had a beautiful bath - but ran out of hot water daily! There would be hours where the water would be cool or lukewarm at best, so I never did get to use that beautiful bathtub.

The lighting was horrible - couldn't see to read at night, and the staff treated me like I was insane when I asked for an additional lamp or a higher wattage bulb.

They rent out the pool area for parties, so if you're there on the night of a party, you'll be treated to extremely loud music (so loud it's still blaring with windows closed) till the wee hours. Complaints to hotel staff went nowhere.

The room itself was probably originally quite nice - but with a very stained carpet and patches of plaster on the walls it wasn't that pleasant.

Many things were so overpriced it was horrifying. They charged 60 times as much for internet access as you would pay a 5 minute walk away at the Bodnath stupa, and the quality of the access was not better, and often worse.

Finally, the staff were poorly trained, and had no concept of customer service. They would not resolve any problems I had, and when I finally checked out and complained again, they made no effort to compensate me for the inconvenience. They just said thank you for the feedback.

Great hotel

A standard US-style big hotel, but great service and pleasant surroundings. It does have a lovely lobby area, and even though the hotel isn't very authentic as Kathmandu hotels go, it's nice to have a quiet Western-style oasis sometimes. Hotel is a bit out of the centre of town but taxi and other transportation very inexpensive and fascinating cultural sights are everywhere. Enjoyed the restaurant as well, but more authentic and equally good food is in the centre of the city.

A good spot to recharge

Stayed in the hotel for three nights last week. The hotel itself is lovely, especially the foyer but the gardens werent great considering the fact that they had 30 odd acres. (I was looking for a peaceful stroll around of an evening) I guess the staff werent as good as in other parts of the world but they were certainly adequate. We chose to stay in the club rooms on the sixth floor and that was a good move. There is someone in the lounge to make tea and coffee all day and in the evenings a small buffet was provided. The staff in this part of the hotel were particularly good.

GREAT SERVICE/STAFF

Hotel was beautiful...very similar to the Hyatt Regency in Nusa Dua, Bali. The room was emaculate, huge bathrooms with separate tub/shower. The view was of the "eyes". The pool was beautiful and well maintained. But the best part of the hotel was the SERVICE!! The staff went out of their way to be helpful. The food was very good but not what Americans are use to, I did not order any beef items although they were offered.

I will be going back again

This is a lovely hotel. The air in the hotel's vicinity is great. You can feel the difference when you are out in the street. The water seems clean and safe. So far, I did not suffer any stomache upset drinking their water. The room was very spacious with large bathroom. I will definitely be going back again this October. The minus point is they gave one set of towels, always had to ask for one more. Otherwise, the overall service would be great.

Very Avoidable

Though the Hotel is well made, the staff is totally unprofessional and rude. They lack even the basic hospitality knowledge. Imagine a 5* hoel running out of onions & flour. Housekeeping is very lacking. They do not even provide fresh soaps. They even ran out of creamer for tea. Request for a fresh towel has to be repeated atlest 5-6 times.

Travelk Agents vouchers are also not honoured and we had to really fight with the Asstt. Mgr. for what was promised.

No welcome dring or fruit basket was provided even though it was part of the deal and pointed out to the Mgr.

A'port Trf. are of very poor quality. Food quality is also very poor. They served us with stale & leftover food.