Wonderful Place

I just came back from a trip to Acapulco with my family. We all absolutely loved this hotel. The rooms were extremely beautiful and spacious, with a wonderful view of the beach. The pools were great and the beach was a bit small, but was actually swimmable since the waves weren't dangerous as they are on other beaches in Acapulco. We also did a tour with the hotel and were very pleased. Wal-mart is right across the street (With a small foodcourt inside of McD's, Dominoe's, and a sandwich shop) so if you can, take a backpack or big bag, and sneak in the food! I know we saved a lot of money doing just that. The staff were all very friendly and accommodating, including the maids, the front desk, the travel agent, the waiters at their restaurant Pancho y Villa y Compania, and the bellboys. But be careful! If you go jetskiing make sure you take a watch and don't get jipped of your time and money - even though we did, we still enjoyed our jet ski ride. Overall, we all really enjoyed our stay at the Hyatt.

Talk about unfriendly!!

We disembarked from a cruise in Acapulco and stayed the night. We were on the 19th floor and had ants on the balcony. The staff would rather turn their heads and ignore you rather than acknowledge you or smile.

Of the ports we were in, Acapulco was the least friendly. I wouldn't go back, and certainly not to that hotel.

Great service

The Hyatt had really nice rooms, all with a lovely view of the beach.

The price was right (about $100 a night with tax). They have a great pool and nice restaurant right on the beach. It is a good location for night clubs and other restaurants too. Fun for young and old alike.

Hyatt Regency Hotel

We stayed at the Hyatt Regency in Acapulco. The hotel is pretty nice, lovely lobby, nice clean rooms. The only real problem was that their phones suck! We had to have them bring us 3 phones that did work in a matter of only 4days. Whatever you do though dont use the phones in the rooms!!! I was charged $50.00 for 2 phone calls that lasted about 4min each. Totally unreasonable! Im sure they hike up the prices so that they can make a profit.. other than that Acapulco was just ok. I wouldn't return again. Nothing like Cancun or Cozumel. The water is just like being at home and the beaches are pretty dirty. Nothing spectacular about Acapulco. Just average..

Very nice!

We just returned from spending an entire week at the Hyatt in Acapulco and we were very impressed! The rooms were very, very spacious and clean. The maids did a wonderful job and all the staff was very friendly. The beach wasn't the nicest, there was a lot of broken glass, but the Hotel itself and the pools and grounds were wonderful.

Very pleasant !

Stayed at the Hyatt Acapulco from Feb 7th - 14th, 2003. Very pleased with the vacation, the surroundings, staff, security, food, and the other travelers were very helpful. The room was very clean and well supplied, although the cost of anything from the mini bar was overpriced ! The breakfast buffet was a bit expensive and disappointing. But the beach bar was fantastic from the view to the food to the service. Have stayed in 6 star suites in the past and was still very pleased with the accomadations. Would return there in a heartbeat ! Found noting to be of "average" as mentioned in other reviews !

Wonderful Regency Club

We just returned from there today and we had a most delightful Vacation in this hotel. We stayed on the club level and found the hotel to be extremely clean, the personnel extremely friendly and helpful.we have not taken a vacation as trouble free as this one was.I would recommend it to anyone

Not a typical Hyatt Regency

This hotel is sub-par, as far as hyatt's go. The rooms are functional, but plain. It is located on the main hotel strip, where the ocean water is usually quite dirty. If you don´t expect too much, and get a deal for 60-80 dollars a night, it's worth it. Otherwise, I would look elsewhere.

Horrifying death screams of baby Pigs!!!

Please be advised, if you are an animal lover as I am, you should not stay at this hotel.

I just returned from a 5 day stay. The hotel was bad, but CERTAINLY not a 6 star hotel, maybe 3 at the most. I stayed on the 14th floor, which had a very bad smell.

The first night of my stay, I decided to relax on the balcony. I heard what I thought were birds screaming. I thought they were fighting. My friend then pointed out something below that she could not make out. The hotel had setup right next door, on the west side, two large holding pins full of cute baby pigs. The hotel staff were taking each one and injecting them with something to kill them. Believe me, the sight was horrible! I heard the screams all night and when I awoke in the morning, I witnessed a few of the pigs still squirming in pain! The next morning, I asked the hotel to move me to the other side of the hotel. They informed me that I would have to wait until 3:00 checkout so that another room could become available. So, I went to the pool to try to relax and get my mind off of what I had experienced all night. To my surprise, I continued to hear the death squeals of the pigs! It amazed me that others in the pool either didnÂ’t hear the sounds or thought it was birds as I had originally thought!

The stay at the Hyatt has left me with images that I will never forget! I am following-up this review with a letter to the Hyatt. I canÂ’t believe that a reputable and established hotel chain would allow this inhumane activity to take place at a vacation resort in broad daylight for its guest to see and hear!

Some positives? The pools overlooking the ocean were beautifully kept and the service was good, but was not enough to mend my emotional trauma!

Faded Bygone Luxury

From the moment of chaos at the reception on our arrival we were disappointed by this hotel. We arrived at 2.30pm and was told, after waiting 20 minutes at reception, that our room would be available in one hour, although check-in time was 2pm. There were no non-smoking rooms in the hotel, quite unacceptable in this day and age, and for such a supposedly international hotel chain. Our room was a good size but the small bathroom was not up to Hyatt Regency standards.

Our minibar, really mini, was not working. The wardrobe doors did not open and eventually fell off when we tried to slide them open. We left them leaning up against a wall and found this more convenient to access our clothes, but they were put back the next morning but still unmovable!!!

Breakfast was chaos too,totally too small a restaurant for the number of guests, hence queuing for ages.

The beach was very dirty and we would not recommend swimming in the sea.

The best thing going for this hotel was the cheerful, helpful and polite waiting staff in it's restaurants and the bell hops. Definitely not the reception and concierge staff.

This hotel is very overpriced and not even on a three star rating level.