Hyatt Ziva Los Cabos
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TravelPod Member ReviewsHyatt Ziva Los Cabos San Jose Del Cabo
The staff at this resort were friendly and it was a great location. The downside was that for an all-inclusive location there was not much to do after 11pm and no food/restaurants available.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hyatt Ziva Los Cabos San Jose Del Cabo
We will return
My family and I spent 6 days and 5 nights @ the Grand Baja Resort in San Jose, Mexico. The accomandations were excellent. We had a large 2 bedroom suite and a one bedroom suite. The suites were presented very nicely,spacious bedrooms, dining, kitchen, livng area and
great balcony over looking the pacific ocean.
We were treated like family. The food servers were very attentive. The food was a great, wonderful varietey of dishes. You must try the fresh catch of the day. There were two restraunts open with a third to open soon. If you need a place to kick back and completely relax, Grand Bala is the place. You must have a spa treatment it is the iceing on the cake. There are other restraunts within walking distance that you might want to check out such as The Rusty Putter. Also, San Jose Del Cabo is a quaint little town just a 5 minute cab ride away with excellent shopping and good food. We have definitely decided to make the Grand Baja Resort one of our regular vacation spots.
To the team at GRAND BAJA RESORT .........Gracias
We just spent a week at the Grand Baja (July 31 - Aug 8). We did not have a good experience overall. The first problem, and maybe not a problem for some, but the beach is unswimmable. It is beautiful to look at and to walk on, but you can't swim there. I went with my nine year old son and my 11 year old neice and they really wanted to swim in the ocean. So we had to go all the way to San Jose Del Cabo to swim, about a half hour away. This cost us about $70+ dollars a day to
take a taxi back and forth.
Second, I totally agree with an earlier emailer who commented on how unprofessional and disorganized the hotel staff is. Check in is done outside since the lobby is not yet complete, and the staff doesn't know how to check people in or out. Every other day our room keys were deactivated, so we'd have to go back and get new ones. Instead of being apologetic, the staff was defensive. Our maid service was sporatic, and we asked for a can opener, which was already supposed to be in the room, and the request was just ignored for days.
The food was very good some days and so bad other days that we couldn't eat it. The kids ordered pancakes and bacon from room service and the pancakes were cold and hard and the bacon old.
Another night we ordered room service for dinner, and three entrees were inedible. I ordered tuna, which smelled and tasted spoiled (one small bite), another order was chicken ceasar salad and the chicken looked old and like it had been sitting out all day. The third was a kid's spaghetti which looked like they opened a can of stewed tomatoes and poured it over old pasta. Trying to complain about this was a major ordeal. They would take the uneaten food back, but wouldn't communicate with eachother about it. We talked to the guy who brought us our food, called down to the room service manager, talked to the front desk, and they still wouldn't take the charges off the bill. Finally the last day another manager came to talk to us in detail and wanted names of people on his staff to blame. Way too much hassle for us getting terrible food.
Other meals were good. I'm glad we were not on the all-inclusive plan. If we had to eat there every meal with such inconsistent service and quality, I'd be even more disappointed.
As far as the room was concerned, it was really beautiful. We had a two bedroom suite with a gorgeous ocean view. On my last night, the rest of my party left and I changed rooms to a standard. It was basically the second bedroom of the suite locked off, so no balcony--just a bed and bathroom. This was for $179 and the view going into the room was of unfinished building of the property. The staff could not find the reservation and so that was another major hassle. And the staff does not care about customer service. Too much time was spent dealing with their incompetence.
The resort is very quiet, which can be nice, but for what we were looking for, it was too quiet--almost deserted. The kids thought it was very boring.
I thought the hammocks on the beach were very nice for a quiet rest on the beach.
Overall, I was very disappointed for the experience and would certainly not pay full price to stay at this resort--the suites are about $475/night!!! We got a weekly rate at a much better price, but even at that, I would never stay there again.
Not Ready to Host Paying Customers
My fiancée and I stayed at the Grand Baja Resort from July 16-19. Although the resort has been open for 3 months it operates under incomplete infrastructure and incompetent management which results in total chaos and predictable dissatisfaction for the paying customer. The bad:
--Our room had not been cleaned prior to our check-in (cereal all over the kitchen floor, huge dead cockroaches and other bugs throughout the entire suite, unclean bathroom and toilet, etc.).
--The bathroom and kitchen water is brown.
--We were not provided with transportation confirmation as we were told; we had to call the resort 3 times while in Cabo to receive transportation.
--Only one of the three restaurants was open, and some items on the menu were unavailable.
--Beach has not been raked and is full of debris (broken glass, cement chunks, cigarette butts, etc.).
--Beach area served as a runway for two motorized hang-gliders.
--Voicemail was not operational.
--Internet Café was not operational.
--No tennis courts and no putting green, unlike what was advertised.
--Management is totally incompetent and makes no attempt to help.
--Free 8 hour car rental promotion is a fraud; the actual price of the "free promotion" costs more than a 24 hour rental from National Car Rental.
--Check-out takes forever because no one has any idea how to check you out.
--And anything else that you could imagine would go wrong at a resort.
--Great service from the bartenders and wait staff. They were all extremely nice.
--Wonderful pool (although 75% of the beach chairs were always being used and the resort was only 5% full).
--Resort was only 5% full and therefore very quiet.
--Resort is within walking distance to some nice restaurants and a grocery store.
--One bedroom suite was big and nicely decorated.
Overall I would not book a vacation to this resort. I do not yet agree with other reviews that this resort will be wonderful in 2-5 years because the management just does not know how to run a resort. Customer service is not a concern at all to management.
One last and disturbing item. We were told by a member of the wait staff that they were not allowed to keep a certain percentage of their tips because management/ownership was reinvesting the money into the resort. The wait staff would only be allowed to keep the full amount of their tips when the resort was complete, which could take another five years.
we stayed at the grand from 7/09 to 7/16/04. too many bad experiences about the hotel:
we could hear people talking next door, got stuck in the elavator, only 1 restaurant open eventhough online advertised 3 restaurants, massage was the worst, waited 2 days for a cleaning lady, gym's a/c was not working, food was good but a small bottled water costs $3.50, pool's bottom was rough giving us blisters and checking out took over an hour. even the front desk had different rates for the same room. there were not enough lights along walkways making it unsafe to walk at night. not recommended.
The ideal Cabo experience at the Grand Baja Resort
For a brand new resort, I was completely impressed! The views are breathtaking. We stayed for 10 days (June 16-26, 2004) in a 2 bdrm royal suite and it was spacious and beautiful. There was only one restaurant open at the time, but the menu was quite extensive and the food was wonderful. The staff was very nice and accomodating.
I highly recommend this resort for the ultimate Cabo experience!
A warm welcome
The service at the Grand Baja was always with a smile. They really made you feel welcome and always helped out with anything you needed, before you realized you needed it!
Chill at The Grand Baja
My husband and I really enjoyed our time at the Grand Baja. It was nice to just chill back and enjoy ourselves without being bothered by a bunch of rowdy people. The hotel is beautiful and tranquil. The food was amazing....we looked forward to each meal. We had a great time! I would definetly go back.
Calm and Relaxing in Los Cabos
I just got back from a long weekend (4nights) at the Grand Baja and I loved it.
The hotel has the best food for any all-inclusive property that I have visited in Mexico, and the rooms were super. My wife and I spent all day sipping margaritas at the pool and laying in the hammocks at the beach. It was a very peacefull weekend, and we really enjoyed the fact that there wasn't people running around or loud music. Ilike to relax when at the beach, and we enjoyed everything.
The hotel is not completely open yet, but there is no "major construction" going on, and we didn't notice anything that disturbed us. One of the waiters said that they are just finishing putting furniture in rest of the rooms. There is only one restaruant open right now, but the others looked like they would be opening up very soon. The food was great, and we could choose from a good buffet or from a menu. The service was very personal and the waiters were very attentive.
Both my wife and I got massages at the spa, and I highly recomend it.
As per the comments about orange water coming out of the pipes, the water was a little tinted, but nothing as dramatic as the other comments have said. Most new buildings have a little color to the water at the start, anyhow we were in Mexico, and we drank the bottled water that they put in our room every night anyway.
Basically we both enjoyed our vacation in Los Cabos. The hotel isn't 100% open yet, but it didn't effect our vacation. The hotel room was better than what we are used to (we had a suite with a big living room and terrace), and the food and service made up for the other small inconvieninces.
We plan on coming back in the fall and staying at the hotel again.
A beautiful and upcoming resort
This resort is brand new only 2 months old. everything isn't finished yet, but it will be a beautiful resort for the layed back people who like no noise except for the pounding sound of the ocean, which you can't swim in. The food was wonderful at the only open restaurant that is open as of yet. The room are beautiful as well. I would recommend this resort in about 5 years from now.
It will be a wonderful resort in 5 - 10 years from now!
This resort has so much going for it, But it's still under construction, which mean's there are things that still aren't working, like all of the waterfall's, the water in the hotel rooms is yellow, When we first came to our room we flushed the toilet thinking that someone had used it, but it still looked the same after we flushed it..you need to drink bottled water at all times, the shower water is yellow also, so be aware! They no activities going on at all, I felt like a nursing home would be more fun then this place...They played the same sound track over and over. The beach is unswimable, at night the waves would hit the beach so hard you could feel the rooms move.
When we arrived, they placed us on the east side which faced a resort which either burned down or was vacant wasn't sure, but it was an eye sore. I asked them to move us to better side, since the place wasn't busy. which they did. they upgraded us to a better room. and thank you for that!
The food at Chula was wonderful, but the only place open out of 3, the swim up bar was open only once that we were there.
TripAdvisor Reviews Hyatt Ziva Los Cabos San Jose Del Cabo
Travel Blogs from San Jose Del Cabo
Looking closely at the rock formation, the views appeared as if a gigantic dragon sipped water from the ocean! Take a good look at the photo and you’ll see what I mean!
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... this wasn’t ‘hard sell’. A polite ‘No thanks’ seemed to be enough. This must be the first place I have come across where ‘no’ actually means ‘no’. Unlike the blistering heat, this was a refreshing change!!!
One of the street vendors tried a little harder than all the others by trying to engage me in conversation: ‘Hey. Nice piece. Is that the ZX250, double reflex something, something 520’
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... leave to come back to San Jose I decided to hop in the car and go (seems a lot of my decisions about travel here are made within three minutes' time) and so- Grab your **** and jump in! - and here I am in San Jose. We were in a hurry because there were a couple of dinners going on (being masterfully created) so
Sidebar, I love being able to limp my way through a conversation in Spanish, which ...