Hyatt Regency Mexico City

Campos Eliseos No. 204 Polanco Chapultepec, Mexico City, Central Mexico and Gulf Coast, 11560, Mexico | 4 star hotel
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Location

This 4 star hotel, located in the Polanco area of Mexico City, is near Auditorio Nacional, Polanco, Museo Rufino Tamayo, and Away Spa.
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Amenities

       

    Historical Traveler Reviews Hyatt Regency Mexico City

    Great Staff, Great Location

    from

    I stayed two nights on business at this hotel. I had booked an "executive" level room prior to arriving; when i arrived, I checked in at the executive lounge on the 44th floor. I was told my room was not available so they upgraded me to a "new remodeled" junior suite.

    First, the staff are fantastic - eager and ready to please, help with questions, bring you food. I was really quite taken with how friendly the hotel staff were.

    The room, and the view, were expansive. I was impressed with the amenities and the layout. The couch and chairs, and the bed however,, were nothing short of terrible. I sleep on an "extra firm" mattress at home and I could not believe how HARD their beds and chairs/sofas are. They must be brand new - the cushions are no softer than drywall, and the bed feels like a tatami mat. Further, the food in room service was bad. Really bad. Maybe I ordered the wrong things, but I had two dinners in my room (sigh, business travel), neither particularly good.

    Still, the location is great; the heath facilities (pool and spa) are great, and, given its walking distance to my company's office, would stay here again.

    Excellent service

    from

    Had a wonderful time in the Nikko Mexico.

    Especially was very satisfied with the warm hospitality of the employees.

    Highly recommended as I had experienced an awful stay in another hotel in the area.

    Check-in Problems!

    from

    I was excited about my stay at the Nikko Mexico in late July '05 -- until I checked in. I had credit-card guaranteed reservations for a superior king-room, but when I checked in I was told that none were available, that there was no such thing as a "guaranteed" reservation, and that the only room they would give me was a twin-room, because that was all that was availabe! I had just spent a month in the rural areas of Chiapas living in shacks and sleeping in hammocks, so I was really looking forward to sleeping in a nice big bed before my flight back to the U.S.! So to be forced to sleep in a cramped twin bed (something I hadn't even done since my dorm days back in college) was truly upsetting. But even more upsetting was when I tried to give the check-in staff my American AAdvantage frequent flyer info, I was told that American was not affiliated with their hotel, that they were only affiliated with AeroMexico and Japan Airlines -- a blatant lie, I found out later! Nikko's own website specifies their partnership with AA! When I was checking out, I also overheard several guests complaining about being charged a different rate than what they'd been quoted, etc. Luckily that didn't happen with me, but I am outraged by their deceptive practices!

    As for the amenities the Nikko is only slightly better than a typical Hilton. The bathroom was roomy & meticulous, but in the room itself the carpet and bed cover didn't look very clean -- something you wouldn't expect from the Japanese, who pride themselves in their cleanliness.

    A truly dissapointing stay. I have filed a complaint with their main office, we'll see if they do anything about it, and I will post an update if they do.

    Follows the High Standards of the Japanese Chain

    from

    The Nikko Mexico has everything a traveller could ask for: a very comfortable room, many amenities, excellent service and a central location. Yes, the hotel is slightly lacking in mondernity as the rooms are a bit dated, although one may not see it from the lobby; nevertheless, the Nikko makes up for this with its sheer comfort and service. Guests will feel that representatives from the Nikko headquarters in Japan frequent the hotel, ensuring that it is up to the standards of the Nikko brand. I recommend this hotel to tourists and business travellers alike.

    Can't go wrong here

    from

    Stayed at the Nikko for 3 nights in January on a business trip. This was my first trip to Mexico City - although I've been to a good 1/2 dozen Mexican beach vacation destinations. I found Mexico City much more like Los Angeles or Phoenix than, say, Puerto Vallarta or Playa Del Carmen. Anyway, the hotel is very nice, the rooms are fine, but things are expensive. We did walk around the area at night and ate at a couple of restaurants that were very good. The Nikko is on the same road with about 4 other large, nice hotels. It is also a short walk across the street to a stop on the autobus turistico, which is a nice 3 hour ride through the city sightseeing for $10US.

    Outstanding Hotel

    from

    Excellent location in the safe surrounding of Polanco. The staff truly goes out of their way to please all guests. The Executive Floors and associated services are well worth the extra $$ - complimentary extensive continental breakfast and happy hours with hors-d'oeuvres and fine liquor/liqueurs from the 40th floor Executive Lounge. Fantastic View from all sides!!! Pool, Gym and SPA are outstanding! The O'Mei restaurant on the lobby level has the most incredible Asian Buffet during lunch time - not to compare with our typical North American Chinese Buffet. Amazing choices, very fresh and attentive service. Well worth the $15 US.

    Outstanding Service

    from

    My wife and I spent a few days at Nikko Mexico City and could have not asked for the service to be any better. The whole staff from the personnel at the front desk to the waiting staff in their restaurants were all very pleasant, personable, timely, friendly, humble and helpful.

    The room and hotel amenities were not ultra-luxurious but provided a comfortable and relaxing stay.

    The location of the hotel was a plus because of the excellent and beautiful view of the park and the city. In our opinion, this was much better than being more toward the center of the city where everything is noisier and more crowded. Still transportation was not a problem with cabs available outside the lobby and the Auditorium Metro station just across the street.

    Next time we go to Mexico City, we would not heistate to stay at Nikko again.

    Experienced in Mexico City

    from

    I've stayed in a few hotels in central Mexico City (Polanco) and surrounding areas. Hotel Nikko is by far the finest accomodations Mexico City has to offer. The service, benefits, and asthetics of Hotel Nikko are all first class. I spent a whole week next door at Hotel Presidente InterContinental, a fine hotel, but no comparison to Hotel Nikko.

    Every single time I've called room service, bell service, or the management staff, their response and service has been outstanding. The lobby is asthetically pleasing with distinctive architecture and unique and geographically appropriate works of art. The resturants and bars are diverse and entertaining. The pool and gym facilites are complete, and again, asthetically interesting. The rooftop imitation clay tennis courts and golf range are well maintained and always available.

    Hotel Nikko is the only place I and my associated will consider staying while in Mexico City.

    Great View

    from

    Stay at the executive rooms and check in at floor 40th. You will have free canapes and free premium drinks at the bar on floor 40th. The view and staff are great.

    Best location in Polanco for Business.

    Nikko Mexico

    from

    Large and impersonal,

    Beds were all new and rock hard

    Lobby very noisy as live band in the evening

    TripAdvisor Reviews Hyatt Regency Mexico City

    4.50 of 5 stars Outstanding
     

    Travel Blogs from Mexico City

    Journal Entry on Mexico

    A travel blog entry by latin-america on Oct 31, 2014

    1 photo

    I got to visit Mexico City, Mexico to attend my friend's Quinceanara, but we arrived a couple days early so me and my family had a chance to explore Mexico and its rich culture. During our stay, we also get ...

    Rest day in Mexico City!

    A travel blog entry by claire-jellard on Jul 27, 2014

    9 photos

    ... all open and people could come and go quite easily. It was no problem for us to go in and watch. For us it was amazing to see such a full church and somehow quite moving. From there we went on to the cathedral, also a beautiful building. Apparently, the oldest and largest in the Americas. Afterwards, most of us were feeling quite tired, so we disappeared into the city centre to find a cold beer, or in our case, an ice ...

    BACK TO THE DF

    A travel blog entry by tezzatravels on Jan 31, 2014

    5 photos

    ... dinner. I had never walked the area behind the Palacio Bellas Artes. Not unexpectedly, there were some nice churches. I hadn't seen the very impressive post office building either. A walk in the area is on the agenda for tomorrow. Suggested to Jim maybe Oaxaca and the Festival of the Dead for late Oct/15 for a rendezvous.

    The Cafe de Tacuba is in a former convent. The place has atmosphere. While it was the priciest meal we had on the trip, the entire bill for 12 people came ...

    Bananawho?!

    A travel blog entry by doove on Nov 10, 2013

    119 photos

    ... person gets off, and the next one gets on – if you ever feel like you are about to drift off, you usually cant go more than two stops without getting a boombox shoved in your face and a demand for Dieeeeezzzzzz Pessssooooooooo. Some of the more entertaining, or just plain odd ones, were the topless guy who had a bag of glass and nails, who laid them on the floor and would slam his arm down on it, then get up and ask for money, the blind duet, and some guy with a weird ...

    Mexico

    A travel blog entry by chrisandjanet on Mar 17, 2013

    16 photos

    ... was a series of flyovers that made spaghetti junction look like a granny knot. It was pure guesswork and we guessed wrong, and proceeded straight into the city centre, via a loop the loop which infuriatingly passed directly over the loop to Toluca. We were 40 feet away (above it that is) and going in completely the wrong direction. In situations like this harsh words are usually exchanged but in this case we were as one…utterly bemused.. It’s ...