Hyatt Regency Mexico City

Address: Campos Eliseos No. 204 Polanco Chapultepec, Mexico City, Central Mexico and Gulf Coast, 11560, Mexico | 4 star hotel
 
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Location

This 4 star hotel, located in the Polanco area of Mexico City, is near Auditorio Nacional, Polanco, Museo Rufino Tamayo, and Away Spa.
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Amenities

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      Historical Traveler Reviews Hyatt Regency Mexico City

      Great Staff, Great Location

      from

      I stayed two nights on business at this hotel. I had booked an "executive" level room prior to arriving; when i arrived, I checked in at the executive lounge on the 44th floor. I was told my room was not available so they upgraded me to a "new remodeled" junior suite.

      First, the staff are fantastic - eager and ready to please, help with questions, bring you food. I was really quite taken with how friendly the hotel staff were.

      The room, and the view, were expansive. I was impressed with the amenities and the layout. The couch and chairs, and the bed however,, were nothing short of terrible. I sleep on an "extra firm" mattress at home and I could not believe how HARD their beds and chairs/sofas are. They must be brand new - the cushions are no softer than drywall, and the bed feels like a tatami mat. Further, the food in room service was bad. Really bad. Maybe I ordered the wrong things, but I had two dinners in my room (sigh, business travel), neither particularly good.

      Still, the location is great; the heath facilities (pool and spa) are great, and, given its walking distance to my company's office, would stay here again.

      Excellent service

      from

      Had a wonderful time in the Nikko Mexico.

      Especially was very satisfied with the warm hospitality of the employees.

      Highly recommended as I had experienced an awful stay in another hotel in the area.

      Check-in Problems!

      from

      I was excited about my stay at the Nikko Mexico in late July '05 -- until I checked in. I had credit-card guaranteed reservations for a superior king-room, but when I checked in I was told that none were available, that there was no such thing as a "guaranteed" reservation, and that the only room they would give me was a twin-room, because that was all that was availabe! I had just spent a month in the rural areas of Chiapas living in shacks and sleeping in hammocks, so I was really looking forward to sleeping in a nice big bed before my flight back to the U.S.! So to be forced to sleep in a cramped twin bed (something I hadn't even done since my dorm days back in college) was truly upsetting. But even more upsetting was when I tried to give the check-in staff my American AAdvantage frequent flyer info, I was told that American was not affiliated with their hotel, that they were only affiliated with AeroMexico and Japan Airlines -- a blatant lie, I found out later! Nikko's own website specifies their partnership with AA! When I was checking out, I also overheard several guests complaining about being charged a different rate than what they'd been quoted, etc. Luckily that didn't happen with me, but I am outraged by their deceptive practices!

      As for the amenities the Nikko is only slightly better than a typical Hilton. The bathroom was roomy & meticulous, but in the room itself the carpet and bed cover didn't look very clean -- something you wouldn't expect from the Japanese, who pride themselves in their cleanliness.

      A truly dissapointing stay. I have filed a complaint with their main office, we'll see if they do anything about it, and I will post an update if they do.

      Follows the High Standards of the Japanese Chain

      from

      The Nikko Mexico has everything a traveller could ask for: a very comfortable room, many amenities, excellent service and a central location. Yes, the hotel is slightly lacking in mondernity as the rooms are a bit dated, although one may not see it from the lobby; nevertheless, the Nikko makes up for this with its sheer comfort and service. Guests will feel that representatives from the Nikko headquarters in Japan frequent the hotel, ensuring that it is up to the standards of the Nikko brand. I recommend this hotel to tourists and business travellers alike.

      Can't go wrong here

      from

      Stayed at the Nikko for 3 nights in January on a business trip. This was my first trip to Mexico City - although I've been to a good 1/2 dozen Mexican beach vacation destinations. I found Mexico City much more like Los Angeles or Phoenix than, say, Puerto Vallarta or Playa Del Carmen. Anyway, the hotel is very nice, the rooms are fine, but things are expensive. We did walk around the area at night and ate at a couple of restaurants that were very good. The Nikko is on the same road with about 4 other large, nice hotels. It is also a short walk across the street to a stop on the autobus turistico, which is a nice 3 hour ride through the city sightseeing for $10US.

      Outstanding Hotel

      from

      Excellent location in the safe surrounding of Polanco. The staff truly goes out of their way to please all guests. The Executive Floors and associated services are well worth the extra $$ - complimentary extensive continental breakfast and happy hours with hors-d'oeuvres and fine liquor/liqueurs from the 40th floor Executive Lounge. Fantastic View from all sides!!! Pool, Gym and SPA are outstanding! The O'Mei restaurant on the lobby level has the most incredible Asian Buffet during lunch time - not to compare with our typical North American Chinese Buffet. Amazing choices, very fresh and attentive service. Well worth the $15 US.

      Outstanding Service

      from

      My wife and I spent a few days at Nikko Mexico City and could have not asked for the service to be any better. The whole staff from the personnel at the front desk to the waiting staff in their restaurants were all very pleasant, personable, timely, friendly, humble and helpful.

      The room and hotel amenities were not ultra-luxurious but provided a comfortable and relaxing stay.

      The location of the hotel was a plus because of the excellent and beautiful view of the park and the city. In our opinion, this was much better than being more toward the center of the city where everything is noisier and more crowded. Still transportation was not a problem with cabs available outside the lobby and the Auditorium Metro station just across the street.

      Next time we go to Mexico City, we would not heistate to stay at Nikko again.

      Experienced in Mexico City

      from

      I've stayed in a few hotels in central Mexico City (Polanco) and surrounding areas. Hotel Nikko is by far the finest accomodations Mexico City has to offer. The service, benefits, and asthetics of Hotel Nikko are all first class. I spent a whole week next door at Hotel Presidente InterContinental, a fine hotel, but no comparison to Hotel Nikko.

      Every single time I've called room service, bell service, or the management staff, their response and service has been outstanding. The lobby is asthetically pleasing with distinctive architecture and unique and geographically appropriate works of art. The resturants and bars are diverse and entertaining. The pool and gym facilites are complete, and again, asthetically interesting. The rooftop imitation clay tennis courts and golf range are well maintained and always available.

      Hotel Nikko is the only place I and my associated will consider staying while in Mexico City.

      Great View

      from

      Stay at the executive rooms and check in at floor 40th. You will have free canapes and free premium drinks at the bar on floor 40th. The view and staff are great.

      Best location in Polanco for Business.

      Nikko Mexico

      from

      Large and impersonal,

      Beds were all new and rock hard

      Lobby very noisy as live band in the evening

      TripAdvisor Reviews Hyatt Regency Mexico City

      4.50 of 5 stars Outstanding
       

      Travel Blogs from Mexico City

      Greeted with Hospitality

      A travel blog entry by want9814 on Sep 09, 2014

      11 photos

      After saying our goodbyes to family we were left to begin our journey at terminal 2. This would have been a great start except our plane was at terminal 6. Dash across airport traffic, and dodge a woman that did not understand the meaning of one way streets and terminal 6 was in sight. We decided to enter the backpacks in a weight competition to kill some time and depending on how you score it Tammy came in 1st with ...

      Vamos Mexico! A week in Mexico City

      A travel blog entry by heinzdora on Jun 08, 2014

      2 comments, 37 photos

      ... I wonder how the Socceroos will fair against them later on. We get lunch of a burger (for me again) and a pork adobo torta (for Hinesh). We also nurse a couple of beers at the bar so we can stay there for the Australia vs Chile game. The restaurant is again full of people and the staff are hectic. With the rest of the city, the staff are in full support of the team and the uniforms have changed to personalised Mexico jerseys. The bar man Jonathan is again one of the busiest guys, he ...

      MEXICO CITY- THE LAND OF THE TACOS

      A travel blog entry by breadstickstu on Jan 19, 2014

      38 photos

      ... the main city square and came across a man performing 'spiritual cleansing rituals'. He honestly looked like a nutter to me but then Leo told us it was a very long standing tradition in Mexico to ward off evil spirits. So we decided why not, we would all have it done, let's immerse ourselves in the culture. As the man slapped me and stroked me with his punches of herbal smelling plants and the strong aroma of incense entered my nose I looked at Stuie and we both ...

      D.F.

      A travel blog entry by minicooper on Dec 21, 2013

      18 photos

      ... with a big Christmas tree, a change from Cusco, so Manuel drove us home via a very lit up street with colourful lanterns, santas and reindeer. The next day I had egg and nogales for breakfast, (a kind of cactus!) and I met Manuel's Schnauzer, who is an old lady at the age of 14 but still has a lot of the same characteristics Millie and Pippa had. Then went into the centre of DF to the Museo de Bellas Artes, which was unfortunately partly closed due to refurbishment work, though ...

      Good Memorial Campaign

      A travel blog entry by hereiamsendme on Mar 23, 2013

      3 photos

      ... find some of my genetic roots, I am still more of a foreigner. Why? I go out in service with sunglasses, a straw hat and a camera in my bag (obvious tourist signs) AND even though I'm all prepared to face the sun, I still get heatstroke and faint in the middle of the sidewalk. That is called "Extreme Witnessing" I probably got a concussion, a twisted ankle and a bruised ego. Oh well, besides that, I'm good and still facing the sun, but with a gatorade in my hand!
      ...