Hyatt Regency Mexico City

Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City, Central Mexico and Gulf Coast, 11560, Mexico | 4 star hotel
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This 4 star hotel, located in the Polanco area of Mexico City, is near Polanco, Auditorio Nacional, Museo Rufino Tamayo, and Away Spa.
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    Historical Traveler Reviews Hyatt Regency Mexico City

    Great Staff, Great Location


    I stayed two nights on business at this hotel. I had booked an "executive" level room prior to arriving; when i arrived, I checked in at the executive lounge on the 44th floor. I was told my room was not available so they upgraded me to a "new remodeled" junior suite.

    First, the staff are fantastic - eager and ready to please, help with questions, bring you food. I was really quite taken with how friendly the hotel staff were.

    The room, and the view, were expansive. I was impressed with the amenities and the layout. The couch and chairs, and the bed however,, were nothing short of terrible. I sleep on an "extra firm" mattress at home and I could not believe how HARD their beds and chairs/sofas are. They must be brand new - the cushions are no softer than drywall, and the bed feels like a tatami mat. Further, the food in room service was bad. Really bad. Maybe I ordered the wrong things, but I had two dinners in my room (sigh, business travel), neither particularly good.

    Still, the location is great; the heath facilities (pool and spa) are great, and, given its walking distance to my company's office, would stay here again.

    Excellent service


    Had a wonderful time in the Nikko Mexico.

    Especially was very satisfied with the warm hospitality of the employees.

    Highly recommended as I had experienced an awful stay in another hotel in the area.

    Check-in Problems!


    I was excited about my stay at the Nikko Mexico in late July '05 -- until I checked in. I had credit-card guaranteed reservations for a superior king-room, but when I checked in I was told that none were available, that there was no such thing as a "guaranteed" reservation, and that the only room they would give me was a twin-room, because that was all that was availabe! I had just spent a month in the rural areas of Chiapas living in shacks and sleeping in hammocks, so I was really looking forward to sleeping in a nice big bed before my flight back to the U.S.! So to be forced to sleep in a cramped twin bed (something I hadn't even done since my dorm days back in college) was truly upsetting. But even more upsetting was when I tried to give the check-in staff my American AAdvantage frequent flyer info, I was told that American was not affiliated with their hotel, that they were only affiliated with AeroMexico and Japan Airlines -- a blatant lie, I found out later! Nikko's own website specifies their partnership with AA! When I was checking out, I also overheard several guests complaining about being charged a different rate than what they'd been quoted, etc. Luckily that didn't happen with me, but I am outraged by their deceptive practices!

    As for the amenities the Nikko is only slightly better than a typical Hilton. The bathroom was roomy & meticulous, but in the room itself the carpet and bed cover didn't look very clean -- something you wouldn't expect from the Japanese, who pride themselves in their cleanliness.

    A truly dissapointing stay. I have filed a complaint with their main office, we'll see if they do anything about it, and I will post an update if they do.

    Follows the High Standards of the Japanese Chain


    The Nikko Mexico has everything a traveller could ask for: a very comfortable room, many amenities, excellent service and a central location. Yes, the hotel is slightly lacking in mondernity as the rooms are a bit dated, although one may not see it from the lobby; nevertheless, the Nikko makes up for this with its sheer comfort and service. Guests will feel that representatives from the Nikko headquarters in Japan frequent the hotel, ensuring that it is up to the standards of the Nikko brand. I recommend this hotel to tourists and business travellers alike.

    Can't go wrong here


    Stayed at the Nikko for 3 nights in January on a business trip. This was my first trip to Mexico City - although I've been to a good 1/2 dozen Mexican beach vacation destinations. I found Mexico City much more like Los Angeles or Phoenix than, say, Puerto Vallarta or Playa Del Carmen. Anyway, the hotel is very nice, the rooms are fine, but things are expensive. We did walk around the area at night and ate at a couple of restaurants that were very good. The Nikko is on the same road with about 4 other large, nice hotels. It is also a short walk across the street to a stop on the autobus turistico, which is a nice 3 hour ride through the city sightseeing for $10US.

    Outstanding Hotel


    Excellent location in the safe surrounding of Polanco. The staff truly goes out of their way to please all guests. The Executive Floors and associated services are well worth the extra $$ - complimentary extensive continental breakfast and happy hours with hors-d'oeuvres and fine liquor/liqueurs from the 40th floor Executive Lounge. Fantastic View from all sides!!! Pool, Gym and SPA are outstanding! The O'Mei restaurant on the lobby level has the most incredible Asian Buffet during lunch time - not to compare with our typical North American Chinese Buffet. Amazing choices, very fresh and attentive service. Well worth the $15 US.

    Outstanding Service


    My wife and I spent a few days at Nikko Mexico City and could have not asked for the service to be any better. The whole staff from the personnel at the front desk to the waiting staff in their restaurants were all very pleasant, personable, timely, friendly, humble and helpful.

    The room and hotel amenities were not ultra-luxurious but provided a comfortable and relaxing stay.

    The location of the hotel was a plus because of the excellent and beautiful view of the park and the city. In our opinion, this was much better than being more toward the center of the city where everything is noisier and more crowded. Still transportation was not a problem with cabs available outside the lobby and the Auditorium Metro station just across the street.

    Next time we go to Mexico City, we would not heistate to stay at Nikko again.

    Experienced in Mexico City


    I've stayed in a few hotels in central Mexico City (Polanco) and surrounding areas. Hotel Nikko is by far the finest accomodations Mexico City has to offer. The service, benefits, and asthetics of Hotel Nikko are all first class. I spent a whole week next door at Hotel Presidente InterContinental, a fine hotel, but no comparison to Hotel Nikko.

    Every single time I've called room service, bell service, or the management staff, their response and service has been outstanding. The lobby is asthetically pleasing with distinctive architecture and unique and geographically appropriate works of art. The resturants and bars are diverse and entertaining. The pool and gym facilites are complete, and again, asthetically interesting. The rooftop imitation clay tennis courts and golf range are well maintained and always available.

    Hotel Nikko is the only place I and my associated will consider staying while in Mexico City.

    Great View


    Stay at the executive rooms and check in at floor 40th. You will have free canapes and free premium drinks at the bar on floor 40th. The view and staff are great.

    Best location in Polanco for Business.

    Nikko Mexico


    Large and impersonal,

    Beds were all new and rock hard

    Lobby very noisy as live band in the evening

    TripAdvisor Reviews Hyatt Regency Mexico City

    4.50 of 5 stars Outstanding

    Travel Blogs from Mexico City

    Mexico City ~ July 10-13

    A travel blog entry by kristinmbarr on Jul 10, 2015

    32 photos

    ... going back to work Chuck put me in an Uber and shipped me off to the airport.

    All in all, I had a great time on my weekend getaway to Mexico City. Not only did I get to spend the weekend with Chuck, I learned a ton about the deep Mexican history and culture. With all there is to do there, you could easily spend a week exploring all the art, history, and culture there, and top it all off with some amazing cuisine. Guess I'll just have to plan another trip ...

    We're in Mexico!!!

    A travel blog entry by angeandcam on May 04, 2015

    4 comments, 6 photos

    ... all Beatle radio station. Does it get any cooler than that? Oh, and we paid a set fee, not by the hour. Lucky! Our room is AMAZING! We are in Zocalo, right on the square. We have a view to be proud of. I won't describe it, I'll send a pic. There is a HUGE Mexican flag in the square and every morning and afternoon there is an official flag ceremony we can watch from our window. ...

    City express tour to teotihuacan

    A travel blog entry by hils80 on Oct 04, 2014

    ... sinking as not built on stilts, front of church sunk 3 meters, can really tell when walking in, walking uphill. So they built bigger church with capacity of 18000 people. Has private chapels where if you give vicar money will host a private service for you upstairs. Then went to Teotihuacan - amazing - huge pyramids, sun, moon and wind. Got to climb wind and sun, gutted I missed moon, should have climbed when he was showing other ruins but began to ...


    A travel blog entry by tezzatravels on Jan 23, 2014

    ... taxi stands inside. Got that sorted 310 MP and off to find same near post 10. Fast and slow segments on the road to the hotel. Some familiar landmarks seen from visiting Mexico City the last two years. The local things always impress. Featureless apartment buildings were dotted with satellite dishes outside windows. Saw a Sanbornes [nice store/restaurant] and the ubiquitous Oxxo, the local 7-11. Texting at the wheel seems pretty much mandatory here. At stop ...

    Day 25 - Frida Kahlo's blue house

    A travel blog entry by jayandbob on Jul 09, 2013

    28 photos

    ... Frida's famous clothes as well as back braces and crutches she needed for her injuries sustained from polio and bus crash. After the walk back to the station we had lunch in a big shopping complex and Bobbie took the opportunity to look through some clothing shops. Before the peak hour rush came on in the subway we headed back to the hotel. We made it back safe and were proud we had used the public transport and were now ready to go anywhere over the city by ...