Hyatt Place Minneapolis/Downtown
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Bottom of the Embassy Suites Barrel
I'm a devoted Embassy Suites customer and was very disappointed in this hotel.
The location is fine...anywhere in downtown Minneapolis is great. This hotel is closer to the Metrodome.
The hotel is located in a multi-use building. There is no bell service to speak of. Guests have to enter the underground structure, park and walk to a phone to call the desk for assistance with their bags. Probably not convenient for disabled travellers.
While the check-in area is nice, the rest of the public spaces are very worn and dated. Decorated in early-american bathroom tile. Carpeting is worn throughout.
Furniture in the room was some of the worst is any hotel I've ever been in. The king bed sagged baddly. The bedroom furniture was heavily worn and scratched. The sleeper sofa was old and worn. Broken springs protruded from the cushions. There were no linens or pillows for the sleeper which required a call to the front desk.
A much better alternative is The Marquette, also a Hilton property, brand new and only a couple of blocks away. No free breakfast there, and no free drinks, but who wants breakfast if the bed was so bad you couldn't sleep? We stayed at the Marquette last year and it was much, much nicer.
We live locally and just wanted a fun weekend trip downtown. We were felt confident we could trust the embassy suite as we had kids and wanted a free breakfast and a pool.
1) The bed pillows stunk! Bad!!! We complained to no avail as we checked out. all the pillows were the same nasty, funky smell. Really Nasty!
2) The free drinks and buffet are nightmare. The onlty food was popcorn and more popcorn. The drinks are name brands most alcoholics have never heard of. And you must wait in a single file line in order to get one of these precious small cups of diluted , carefully measured shots, of the cheapest rot gut on earth.
3) Arriving by car is a cumbersome experience. The parking lot is not user friendly, very narrow and limited spaces. You need to drive in to the garage to check in.
I did not see any bellmen nor were there any carts to move luggage by way of elevator in order to check in!
4) If you dont get my drift yet, see numbers 1,2 and 3.
My family and I were in town for the March Madness playoffs. My parents and I were unable to stay with the rest of the clan at the "preferred" hotel and my sister booked us here because it was close to the location of the playoffs. We arrived at 2 AM and were greeted by a smiling staff and given excellent service. Without being asked, they moved our rooms around and I ended up with a fabulous corner room that was bigger than my first home (no extra charge). It was spectacular! The complimentary breakfast was first rate. They need to add a couple of stations exclusively for coffee so you can drink your cup of Joe while you wait in line for you fresh fruit, hot waffles and sizzling bacon. My sisters came by and were complaining how their room was smaller than my sitting room, their hotel's breakfast was inedible and their hallway carpet had ripples that kept tripping everyone. While we lost in the first round, but had to stay the weekend, the staff did everything possible to give us ideas on how to spend our time and made great recommendations. We had a fabulous time in spIte of the loss. As for the parking, we used cabs so I cannot comment. As for the street entrance it is a bit odd but once the elevator doors open onto the lobby it is tropical and lovely.
Horrible Embassy Suites Hotel
Parking at this hotel is pathetic. You can expect to get a door ding as there is very little room between cars.
The rooms are old, dingy, poorly decorated and the windows are EXTREMELY dirty as is the bathroom. We have two kids and you could open the windows large enough for an adult to fall out the window! VERY UNSAFE. Everything in this hotel is old and even though the service is ok, it is not enough for anyone to enjoy their stay here.
The pool area and whirlpool were cold and disgusting. If you are a fan of bacteria and mold, this hotel is for you.
The only item we enjoyed was the complimentary breakfast.
The hotel gives Embassy Suites a bad name. Make a good decision, and find alternative lodging in Mpls... you will be glad you did. Do not let this hotel ruin your trip.
The worst ever
Among the things that made this stay absolutely intolerable are:
1) Difficulty connecting with the VLink/Nomadix wireless Internet connection. Customer service from their network administrator was slow (over 15 minutes on hold) and unable to resolve the problem on the phone.
2) The telephone in the living room area was not programmed to auto dial the hotel manager or customer assistance
3) The inescapable smell of cigarette smoke was suffocating, despite being in a non-smoking room. It seemed the cigarette smoke was billowing from the vent stack in the bathroom and filling the suite. Opening the window did not solve the problem, it may have made it worse. Plus, the noise from the ambulances going up and down the city street was too much to leave the window open and try to sleep. One was left with the option to not have the window open and suffocate from the smoke, or open the window and not be able to sleep because of the noise.
4) The suite did not have a thermostat that would control anything but heat. Off or On - HEAT! The room was hot, no heat was needed, and opening the window caused the above mentioned problems.
5) It took about 1.5 hours to eat dinner due to the slow kitchen the evening I was there. The waitress kept apologizing and was very sympathetic, but was unable to exert any pressure on the kitchen. She did provide a complimentary bowl of delicious Minnesota wild rice soup, but that was quickly consumed and I was left to nibble on crackers and water for 45 minutes. When the fish arrived, it was tasty, but full of bones.
6) The lobby computer could not access the Internet so my boarding pass could be printed. After calling for an attendant, and determining that indeed the computer was non-functional, they allowed me to use one of their computers at a service desk, but this was after wasting about 30 minutes in the process.
7) The TV Guest Service Survey (which would not have been favorable) was not available.
8) There were at least 42 areas of BLACK and BROWN mold in the grout in the bathtub/shower. This is disgusting!. There was black mold on the lip of the toilet next to the lavatory.
9) At 8:06 AM on the morning of departure, as I was scurrying to get dressed, in barged the maid. Only the safety latch on the door kept her from completely entering the suite. By the time I got to the door, in my half-dressed state, he already had the door open.
10) Did I mention the suffocating cigarette smoke?????
11) Finally, there was no newspaper outside of my door. Perhaps the maid took it in her attempt to barge in. Nevertheless, there was none.
My business colleague, who occupied the suite below me, also complained of the smoke, poor cleanliness, and slow room service. (It took him over an hour to get his room service meal, and it had Thousand Island dressing on his Reuben, after he specifically asked that it be left off.)
This property is so bad, I will never stay there again.
Recommend this hotel
We really enjoyed our stay (3 nights Sept/Oct 2005) at the Embassy Suites in Minneapolis. Our rooms were clean and very spacious. The daily breakfast and happy hour was very good and above our expectations. Location was good - only a couple of blocks from the light rail, couple of blocks to the shopping area and a couple of blocks to the Metrodome. We didn't have a car so we walked / bused around town and to St Paul. Fitness center was nice for a workout one day. We did not use the pool or hot tub. There is a convenience store at the street level. Nobody in my group said one negative thing about the hotel during the entire visit. We would definitely stay at this hotel again - and recommend it to our friends.
Unhappy beginning but happy ending
I stayed here in early August for a large conference. I paid for a 2 bedroom suites well in advance using internet direct rate. The rate was excellent for a 2 bedroom suites. But not so quick, while I was checking in at the hotel, the representive told me that I reserved a 2-room suites with one bedroom and one living room with a pollout sofa bed. I told her that what I reserved was a two bedrooms suite but not 2-room suite and showed her my reservation sheet I brought with me (you should always do that). I also told her that I even called hotel after I made reservation to confirm what a two-bedroom suite was look like. I was told on the phone that two-bedroom suite was two seperated bedrooms (one with double queen beds and one with king bed) seperated by a living room. But she kept telling me that there was no two-bedroom suite that fits the description I told her. And then she pointed to the resevation sheet that room type is king bed room. She tried really hard to convince me that what I reserved was 2-room suite with one king bedroom. She even offered me to switch to a two-queen bed room so that my colleaque and I could sleep in different bed. Off course I didn't buy it. As you can see below is exactly the confirmation I got back from email
Smoking Preference: Non Smoking Confirmed
Room Description: 2 BEDROOMS-NON SMOKING
Room Type Preferences: Non-Smoking; King
I was very unhappy and told her that the description of the room didn't matter and only thing that matters was that it should be a two bedrooms and my colleaque and I would like to stay in different bedrooms. And I demanded to talk with their manager. Then another representative came over and made a couple of quick phone calls and they decided to give me two different one bedroom suites without additional charges.
If not were the unhappy experince described above, I would more than willing to give them an `excellent' rating. The room is huge and comfortable for any bussiness traveler. And even can be considered as generous for a family. The free cook-to-order breakfast is excellent if not the best. The location is convenient. Most of the staff were professional and courteous. The hotel does not have a good looking from outside since it is nested within a modern condo building. But inside look of the hotel is quiet nice.
Embassy Suites, just ok
We just returned from a five night stay at the Embassy Suites downtown. We were in Minneapolis for a convention. Our initial reaction was similar to the other recent review regarding the hotel needing to update and renovate. We typically try to stay at newer hotels or those that have been recently renovated so this was a bit of a disappointment. We decided to stick it out and hope for the best. We found the staff to be very friendly. Although the hotel is in need of updating, the rooms were clean and generous in size. My children's favorite part was the large, free breakfast every morning. Fruit, bacon, pancakes, sausage, eggs, cereal, yogurt, beverages, french toast, omelettes, muffins, toast etc were provided. It was by far the most generous "free" breakfast we've ever had. A great savings for a family. In the evening as was stated there are free beverages and snacks from 5:30-7:30. A generous amount of vegetables and dip along with either nachos and cheese, pretzels, or other snacks were provided each day. After a large breakfast this was about all we needed to eat each day. Other observations: If your family likes to swim, the pool is very small. There was a fan provided in our room which we used to block out sounds in the evening. The hotel is very near a police station and we heard sirens every night. There is parking attached to the hotel, but it is a public parking ramp with a fee each day charged to your hotel bill. There didn't seem to be valet parking available. You needed to take a cart out to the ramp which is connected to the hotel and bring your luggage in. This might be an issue for someone with very young children. If you are looking for a friendly place and to save a little on food this would be a great choice. If you are looking for more upscale lodging I would suggest checking out other options in the area.
Checked out IMMEDIATELY!!
I just got back from a business trip in MN and I stayed at this hotel and though the hotel is clean and all the decor compaired to all the other Embassy suites was really very bad. The sofas in the rooms are so old and the color combinations are terrible the breakfast was not good at all and the rooms are more depressing than anything. This is a very old hotel and needs to be renovated or just redecorated. We left to go to another hotel after just one night. I would recommend something else especially if you are used to the Embassy suites this one will make you not want to stay with them ever again.
Great rooms and freebies!
Me and four of my friends arrived at the hotel where we got checked in by a friendly staff and were on our way with our room keys in 2 minutes. When we got to the room were were shocked! The room was HUGE! We are used to cramming into hotel rooms, sleeping on the floor etc, but there was no need here. Add the extra pull out bed and we were set, nobody on the floor tonight! Later on we went down to get free drinks for 2 hours -- no limit! The drinks were great, the bartender friendly and a hottie besides! The atmosphere was great. Later on I needed some extra pillows so I called the hotel operator and they had them to my room almost before I hung up. Then as an added bonus, we all got an excellent free breakfast in the morning.Great rooms, great freebies, great service! I'll be back!
TripAdvisor Reviews Hyatt Place Minneapolis/Downtown
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