Hyatt Atlanta Midtown
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Historical Traveler Reviews Hyatt Atlanta Midtown
Bad experience from the time I walked in the door
Chose this hotel because of a seminar held at this location. I booked my reservations in October directly with Wyndham and confirmed them two days before my December 8th arrival. I had told them which seminar I would be attending.
When I checked in, the front desk attendants could not find my reservation. I dug through my stuff to find my reservation confirmation number. According to staff, I still had no reservation with them and would need to contact Wyndham reservation line.
After standing at the front desk for several minutes dealing with Olia who did not offer to call reservations nor proposed any other solution, another attendant offered to call Wyndham reservations for me.
Apparently, I had been booked at their Vinings location which was 20 minutes away. What I actually believe happened was that I had been bumped because the hotel was overbooked.
I asked three times to speak to the mgr. Finally, one of the clerks asked him to PLEASE come and talk to me. Michael was the mgr on duty. He walked to the front desk chomping his gum and just looked at me with a blank stare. His solution was that reservations had mistakenly booked me at the wrong location, but his hotel was full. I persisted and he finally told the front desk attendant to find me a room.
Not at all pleased with the room. Cigarette burns and stains on bed linens and furnishings. The one positive thing about the room and bathroom was size and space.
If you must stay here, I suggest confirming reservations and holding onto confirmation #.
Also, stay away from the room service and order out for delivery.
Not a good value at all!
*Hotel room smells like "stinky" foot odor. Do they ever clean their air filters or carpets? It's not surpising people get sick when they travel!!!
*Bed cover had stains and cigarette burns.
*Room service food is AWFUL: Why is there a Cuban restaurant in the middle of Atlanta at this hotel of all places? I could see it if we were in Miami. 1)there is no American food available on their room service menu, apparently because the restaurant is owned separately from the hotel, according to the delivery person. 2) therefore, no "regular" grilled cheese or "good" pizza, and burger is barely adequate. Where is the "comfort" food that is NORMALLY available. What about hot wings? Just call Dominoes or Pizza Hut and save yourself in many ways. 3) Room service delivery takes too long, and they do not offer a receipt 4) they do not tell you that gratuity is already added.
*Hotel parking is stupid. I understand that the 1st couple of lower floors will be used for valet, but come on. Hotel guests have to pay $12 and then park all the way on the top floor, which has no elevator (you have to take the steps down 1 floor to get to it). Plus the top parking floor is uncovered from the rain, and cold wind. Why not have the short term visitors park there instead? Treat your guests as if they ARE special!!! Not as an inconvenience.
The Wyndham Midtown was not impressive, but was adequate for an overnight business stay.
The location seemed good, though I did not have much time to explore. The Marta train station was within easy walking distance on a nice street in the daytime. Zone-rate taxi fare to/from the airport is $32 +tip.
The employees were all cordial, with a few of them very friendly and efficient (the rest, again, "adequate"). There were no major problems, but some details were lost. I will list some observations, not as complaints (some compliments), but just notations about some of the "little things", that when done right, can make a stay exceptional.
-No "Do Not Disturb" sign (though when I made my own for the door, someone did come by to leave a new sign)
-Cordless phone didn't work (other corded phone in room did)
-Wall light switch didn't work
-Toilet refiled tank with water for short periods periodically
-The alarm clock wasn't plugged in (found out later why when it made random buzzing sounds definitely not related to the alarm time set)
-No detailed room service receipt (staff did later make a copy for me when requested, but at some expense of time;front desk staff very nice and friendly)
-Room service food average, but arrived promptly and included a minor requested change from the listed menu
-Phone charges not listed (that I could find), but instructions were provided on how to access internet
-Room furnishings somewhat worn, but fine, and the room was generally clean
-THIN walls. I could hear the neighbors talking (though no details, thank goodness) and the clank of their utensils on the plates just delivered by room service.
-Bed linens not tucked in well-enough to prevent bottem sheet from wiggling away, but the bed itself was quite comfortable
-Personal toiletry items on vanity missing from box
-Check-in staff provided a nice run-down of where and when food was available
-"Express Check-out" bill arrived promptly in the morning.
I did not choose this hotel for myself, nor did I personally pay the "meeting" room rate of $110-120. I would be willing to stay here again under these same circumstances, but I would not consider this stay to represent great value for the money.
Location: great! Hotel: so-so
I just stayed at the Wyndham March 18-20, 2005. I had booked a suite ($119.00 per nite) and requested a high floor. At check-in they tried to book me in a room on the 5th floor and I requested something higher and was moved to the 8th. (What's surprising is the 5th floor room they would have assigned me was on the back of the hotel facing the parking garage.) The one on the 8th floor definitely had a better view.
As many have said, the room was stuffy. The a/c was on COOL, HIGH and down to 40 degrees and it was still hot. A call to maintenance did not resolve the issue -- I believe they have it set that way to control costs. On Saturday night, the elevators were out of service [someone was briefly stuck in one] and I had to take the stairs.
The room was average for a suite and needs updating -- old furniture, minimal decoration. The comforter had a cigarette burn in it which was about the size of a cell phone.
The only real good thing about this hotel was the location. That's about it. I can't complain about the cost but it wasnt a true "suite," nor would I pay any more than $119/nite for this hotel. Hope this helps!
I stayed at this hotel because of it's great location. I was positively surprised by the size of the room and bathroom, but it could use new carpeting. The parking situation is a bit odd, but I chose to use valet and avoided that problem. My room was overlooking the city and I personally use earplugs (light sleeper) and did not hear the sirens once. The staff is very friendly, valet is super fast. Breakfast was o.k., avoid the waffles, they're terrible. I would return to this hotel.
The hotel has very few, if any, amenities for a midtown hotel.
The club level rooms offered little to no value for the extra bucks. No papers, flowers, snacks, drinks, coffee, concierge, etc.
The rooms on the back side of the hotel (facing east) overlook a city fire station. We were awakened more than once by the sirens.
There is no real restaurant or lobby bar either.
The internet price was about $110 USD. If you're just looking for a room and a bed - this might work for you.
Will never stay again
We found the parking area to be very confusing to locate, and quite a hike from the lobby. When we arrived in our room we were pleased with it's appearance and size although there was a bit of road noise. That night we were awakened by water pouring onto our heads. It was raining and our room was on the top floor. The roof leaked. Our bed was soaked, but we were too exhausted to get up and move to another room. We pulled the bed back from the wall (the source of the leak was directly above the bed in the center), put a towel over the wet part of the bed, and tried to fall back asleep. Here's the part that irritated me further. We explained the situation to the ladies at the front desk the next morning and were met with blank stares. No apologies, no offers to make amends.
Finally when I asked for the manager, I was told that he would call me later on. He called me that day, and offered to refund half of my money.
I felt they should have done more. We will never stay at that Wyndham again, and to this day I've actually avoided all of them.
I travel often, and usually stay at higher end business hotels such as Marriott and Hyatt. The Wyndham chain tends to be just one notch below these chains in quality. This hotel confirms that notion. The biggest irratation I had with the Wyndham Midtown was the parking garage. If you self park (for $12 a night) you can only park on the uncovered 9th floor of the parking garage located next door, and in my case, in the hot sun. The garage elevator only goes to the 8th floor, so you have to lug all your luggage up the last flight of stairs. Other irratants included no daily newspapers at your door (if you get up early enough, you might catch one of the few USA Todays they put out in the lobby). My room had no coffee mugs, and it took three hours to have one delivered. I ordered room service twice, and was not very satisified wit the quality of either meal. Be carefull, also, on what room they give you, most of the rooms on one side look right into the parking garage. And the worse thing I can ever say about a business hotel - horrible water pressure. I will give the staff good marks on attitude. They all seemed pleasant. Also, on the positive side, this hotel has a great location. Numerous restaurants and bars (it is in the heart of the gay district) are within walking distance.
A very good value
I stayed for a long 4-day weekend and had an overall good impression of the hotel and will absolutely stay there again. For $104/night, I got a nice sized businessman's suite exactly to my request. A bottle of wine and some fruit were waiting for me (nice touch). The room was stuffy but that was easily remedied by turning on the a/c, even though it was in the 40's outside. The beds are extremely comfortable and the rooms are much cleaner than the Regency Suites, just down the block. I requested extra pillows (feather) and there they were waiting for me. I had a nice view overlooking the Maragret Mitchell House. I had a "comp" for a free breakfast and used it on my last day. Unfortunately I was late (11am) but that did not stop the waiter from preparing a full breakfast for me......very nice! The check-in and check out were a snap and I found the desk help to be very attentive. I think this is probably the best value in Midtown Atlanta.
OK, but not that great
We stayed at this location over the New Years 2004 holiday and hand mixed reviews.
The hotel is in a good location, but the parking was not easy to figure out and it was a hike to get to your car. This is a popular area of Atlanta, but subject to crime, so having the car closer would have been more to our liking.
We were on a Club floor that had key card access and the Club floor service to be agreeable. The room was large and had a good view of Midtown Atlanta. Marble bath, pillow top bedding and cleanliness were the advantages.
The remote did not work and the room was stuffy, as you could not open a window.
We would stay here again if the price is right. We paid 120usd which was more than what we wanted to pay.
TripAdvisor Reviews Hyatt Atlanta Midtown
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