Howard Johnson Inn & Suites - Toronto East
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How has this hotel rated in the past?
- Continental Breakfast
- Swimming pool
- Free High-Speed Internet
- Wheelchair accessibility
- Free parking
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Historical Traveler Reviews Howard Johnson Inn & Suites - Toronto East Scarborough
Disgusting, Dirty...... give it a miss!
Coming from Ireland i booked this due to price and the howard johnston name! What a mistake! The room was disgusting and the air conditioning didnt work - i contacted front desk who moved us with much hassle. The new room bathroom had rusted sinks, a large hole on top of the television and the toilet was hanging off the wall. The smell was awful!!!! We actually checked out early from here it was that bad. They say its close to the subway system - its not!!!! 15 mins by car! They also say the rooms are recently renovated - mine had not been rennovated in years. The windows were so dirty someone wrote "wash me "on them - the balcony was all rusted away to nothing and it was totally unsafe!!!!! only a bar stops someone from entering your room through this door!
Staff very unfriendly! No water in swimming pool - in short i would not even let my dog stay here!!! Do yourself a favour and give this one a HUGE MISS
I have write to the management company and plan to contact caa - how this hotel got a 3 star rating i do not know - bribary must have been involved!
Not a safe place to stay
My girlfriend and I chose to stay there for its cheap rate. It was not worth it.
We were woken up at 1 pm by shouting, yelling and loud footsteps in the hallway, just outside our room. It just went on and on. We heard other guests opened and closed their doors. I guess nobody wished to get into trouble by telling them to stop. I opened my door and saw a few men standing in the hall drinking and smoking. I asked them to be considerate but was told to shut up. I did. I called the front desk, and was told that they were taking care of it.
An hour later, the situation in the hall continued. I walked to the front desk and asked that they do something. The front desk told me to go back to my room. As I was walking back, a couple of men confronted me. I kept my head low and returned to my room.
Someone must called the police. A few cops showed up and dispersed the crowd. The hotel never apologized or provide any explanations to the guests. We did not hear a word from the hotel management.
I have never stayed at any Howard Johnson since.
Am I a glutton for punishment? or an eternal optimist?
My boyfriend and I stayed at this hotel 3 times during 2004 - in July, September, and December. We chose it because it was an inexpensive, convenient choice situated just off Highway 401 in Scarborough. With each subsequent visit we became more disillusioned, but in all fairness, the indoor pool is a plus (despite hours which need extending), as is the mediocre free continental breakfast.
The advertised outdoor pool has NEVER had any water in it, and it takes a detective to find an ice machine that functions. There is a persistent stench of garbage as you stroll down one of the main halls during the warmer months.
We had hoped there had been some improvements when we booked for our December overnight stay, but the heater was not working in the room (complete with wires hanging from the bottom) and it was freezing in both the room and the front lobby! We changed rooms, but when we turned on that heater we experienced the lingering aroma of burning dust.
As aforementioned, the indoor pool is a plus, but the showers only ran cold water. The change rooms were cold and not clean, and the walk back to the room from the "fitness center" (all of 2 machines) was a flat out run because the hall was so cold!
You get what you pay for, I suppose, is the moral of that story.
What a disaster
Service very poor, safety issues not delt with. I will never stay there again. Very unprofessional.
Best Deal in Toronto
This is a two storey hotel, that was once a Holiday Inn Many years ago according to my old map. Each room has a patio door that overlooks the parking lot-type hotel. The patio doors do not open for security reasons I guess, which is good. Easy to find location right off the 401, next to the Zellers Distribution Center. Easy drive to Toronto Zoo, and close to Don Valley Parkway, making it easy to drive into downtown core.
Positives: Kid friendly. Toy kids played with in the lobby. Staff friendly. Heated indoor pool. Hot hot tub (104F), Sauna is nice. This was a family highlight to go back every evening to the pool. Tile floors in Bathroom were heated..nice surprise. Free Daily newspaper dropped off at your door every morning (National Post and Financial Post). This is a nice touch that usually you only see in high end hotels. Man in breakfast room does excellent job keeping the breakfast clean and restocked. Call to your room from staff after arrival a nice touch. Requested and given a ground floor room. Do this as their is no elevator. Great family rates...The best deal in Toronto as it includes breakfast. This is a real savings for a family. It is also a real time saver, not to have to go out for breakfast. Grand piano in lobby.
Negatives: The outdoor pool was not filled. The "beautiful inner courtyard" was locked. We never got the promised email confirmation. We were doubled booked when we arrived (ie. 2 rooms). Only one highchair in the breakfast room. No fruit as advertised on their web page in the deluxe continental breakfast. There were no coupons for children's meals at Denny's as advertised on the main HOJO's website through which we booked. No response from management to this issue. Charged for 2 long distance calls which we never made (2 x $1.15). Front desk response: "well, it's only $2 and the computer says that you made them". This hotel charges DMF of $1.95 plus tax Per Night. Many ice machines are not functioning. Could use a little touch up paint along the door frames/wall paper repair to make first impressions more positive. Fitness center consists of a Health Ryder and a stair stepper. Could use a bit more stuff. Front desk is always busy, you always have to wait for assistance. You cannot call into rooms using the lobby house phone as it is a rotary dial phone "press the room number you wish to connect to". Carpets look clean in rooms (vacuumed), but do not pass the damp towel swipe test.
Kids are still talking about how great the pool was.
YIKES! What a dissappointment!
We recently stayed at this location during the Molson Indy Toronto events, along with friends visiting from Scotland.
Our experience was pretty bad. We booked on the 800 HoJo reservation line but in the end our reservations were messed up, leaving our guests with 1 room instead of 2! Great impression! So, our reservations and booking in was not acceptable! Besides that, we never did receive the confirmation by email that was promised us.
The hotel was not clean - dirty carpets, stale smelling rooms, bathroom not cleaned from the previous guest (used bar of soap still residing there!), questionable if the sheets were changed either! The whirlpool was a bit grungy, the indoor pool was acceptable (hours should be longer though), and the outdoor pool was not operational at all. Besides this, the outside and landscaping was pathetic! Weeds larger than a small child! Equipment abandoned in the "courtyard". The lock on our sliding door to the outdoors did not work, and the air conditioning did not work in our friend's room. The pub located in the hotel posts that they are open until 2am, however at last call - 11pm they practically stood over us until we left.
The staff in general was not very helpful (many could hardly speak english, making it difficult to get anything accross or ensure that you were getting what you'd booked). We requested a wake up call because the alarm clock in the room didn't work ... I'm still waiting for that one! We requested an iron ... couldn't provide that because there was no one available in housekeeping at 10pm ... tried and 8am and still no one was available ... somehow I doubt there were no housekeeping staff in at that time ... or maybe I should believe it ... maybe there isn't a housekeeping staff considering the state of the place!. The front desk girl got a little snarky when we called the front desk a couple of times about it - we never get to use an iron. Heaven help a business man or someone travelling out at an odd time that might need an iron!
The complimentary breakfast was probably the highlight ... great variety and plenty of it.
My advice ... if you can afford better and expect more from a hotel, go elsewhere. If you need a lower rate with a pool and breakfast included ... if you can stand a little dirt and fend for yourself (heaven knows the staff won't help you), this is the place for you.
I would rather go camping than stay at this hotel!
I would rather go camping than stay at this hotel!
Decided to try this hotel because of the low internet rate ($75.00 CAN per night) and because it was part of a large hotel chain (Howard Johnson). I've learned from this experience to never trust the name alone.
From check in to check out (which was within an hour) customer service sucked. Make sure to check out the rooms before checking in. The rooms are gross and make sure to especially check out the disgusting bathrooms. The hotel internet site lies about the outdoor pool. It was empty when we got there. The plaque in the front lobby pledges that they hope to make you feel at home. Well take my word for it there is not much they could do to make you feel at home, unless your home is as disgusting as the hotel.
We checked out as soon as we had a look at the rooms and were able to find another hotel last minute. We stayed at a Holliday Inn and yes it was well worth the money ($129.00 CAN per night)
Accomodations average - Service Terrible
I came to this hotel for a romantic night with my husband, after a hard week at work. Checking in took forever becuase only 1 guy is ever at the desk. The accomodations were pretty good, with a nice balcony and a nice courtyard. However there were a bunch of prom kids yelling in the hall all night long, opening and closing room & hallways doors ALL NIGHT. We were unable to get any sleep and when we complained, they did not appologize, they said "It only happens once a year" and they said that "We got a discounted rate anyways" We filed a complaint with head office and they made it up to us, but this perticular location needs to learn customer service skills, and not too rent out rooms to under-agers.
Worn, Shabby, Safety Issues
A good rate and a 3 star AAA rating steered me to this hotel. How they got that rating is beyond me. Checking in took 20 minutes as their was only one clerk. After going to my room, I noticed the door was broken, jagged wood was all around the lock like someone was trying to break into the room. I went downstairs and was given another room. While in the shower, the drain was clogged and big globs of hair came out. The A/C did not work and the cover of the controls came off exposing a sharp screw. I called for maintenance, but nobody answered the phone, just got a voice mail. One of the options was for the manager, which also had a voice mail. I left him a message and not surprisingly, he never got back to me. I then tried to call Howard Johnson's 800 number, but the phone was not turned on. I went downstairs and had to wait another 15 minutes talk to someone because they were checking people in. They called maintenance and said my phone was working. Up I went and the phone still was not working. Down to the lobby again, they told me the phone is now working and the mainatenance man is up at the room. Finally the drain was unclogged, they fixed the A/C and the phone worked, but it was not to clean. Other areas of the room was OK, but could have been better. The overall condition of the hotel is worn and shabby. I noticed exit signs were not lit, carpet in the halls was ripped. The hallways were gross with garbage, bottle caps, and beer bottles. I was told the night before there was a large group of teen-agers who trashed the place. This could explain some of the conditions. The free breakfast was average with cereal, juice, bagels and coffee. It may not be the worst hotel, but certainly does not warrent 3 stars. I will wait for a response from the manager, if I do not get one, I will notify AAA and the head office of Cendant, the owners of the Howard Johnson. I doubt I will stay here again.
Clean, family friendly hotel
I recently spent three nights at the above mentioned hotel with my husband and two children. I was extremely pleased with the hotel and what it had to offer.
This hotel is next to the 401 yet we never heard a noise. It was very quiet and very clean.
There were two pools, one indoor and one outdoor. Both were clean and pleasant.
The continental breakfast was super. There were many choices to please both children and adults. There were croissants, danish, assorted muffins, bread and a toaster, fruit salad, four kinds of cereal including authentic "Froot Loops" which thrilled the kids, juices and coffee.
The rooms were average but clean. There was a coin operated washer and dryer which I found very handy.
The only thing negative I could say is that the strange odour in the lobby scared me initially but I became accustomed to it.
We got a discount price from an internet company but did not receive discount accommodation. Well worth it.
TripAdvisor Reviews Howard Johnson Inn & Suites - Toronto East Scarborough
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