Hotel ZaZa Houston
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How has this hotel rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
- Free High-Speed Internet
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Historical Traveler Reviews Hotel ZaZa Houston
Una relajada estancia
Me alojé en el ZaZa para asistir a una conferencia que se celebraba allí. Como siempre, me esperaba estar de negocios y me llevé una agradable sorpresa al sentirme como en unas vacaciones. El servicio era impecable; todo el mundo está dedicado a asegurarse de que tuvieras una tranquila y agradable estancia. Las habitaciones son lujosas y aunque acaban de abrirlo hace apenas un mes, van por muy buen camino.
Considering that I grew up in Houston, I never knew what a fabulous "vacation" I could have in my hometown, thanks to Hotel ZaZa. Since I live/work overseas, I wanted to book a nice hotel for my visit to Houston, and I was very lucky to have come across this hotel before it even opened. From the initial booking, the service was impeccable! Originally, I booked for a petit King, but due to change of plans I needed a bigger room. When I contacted the hotel through email, not only did they graciously oblige, they also gave it to me for the same rate as the petit King.
From the moment we arrived, the staff was more than accommodating. They went above and beyond most 5 star hotels in getting us what we needed. The hotel was extremely stylish, the rooms beautiful, and the amenities were also a perfect touch. We loved the unique small pillows, the Bulgari bathroom sets, the 42" screen plasma TV!
We spent the last day at the pool after we had already checked out, and the atmosphere and surroundings are like you are in some vacation hot spot. The pool is a bit small, but the surrounding more than makes up for it. The pool area also has private outdoor bungalows that are beautifully decorated.
My experience at Hotel ZaZa was one of my best stays in a hotel.
The only thing I think they could work on is the service at their bar/lounge. The service was extremely slow. We must have waited about 30 minutes for someone to even come to our table. Other than that, I thought their overall staff and service were magnificent!
Worst Hotel Experience EVER!
Be careful of this so called swanky hotel.. It was apparent to me after visiting Hotel Zaza Houston that they are not what they claim to be. They charged my credit card $3,450.00 in room damages because they said I dirtied their couch with a glass of water. They charged me $1900 in cleaning fees for a few towels and some bed linens and the worst part is they don't respond to any of my calls or emails. It was the worst experience ever including this. We purchased a Splendido Suite which was not ready by our 3:00PM check in so they made us wait in the lounge for 2 hours with no free drinks. Once we arrived at our room, we come to find out that our mini bar is completely empty. No one ever came up in 2 days to refill the mini bar from the last person who stayed.
Service was horrific. Our bathroom over looked another condominium building and the shower had a huge window where everyone can see into the shower from the opposing building. When we asked for a room change, they stated there were no rooms available. Come to find out when I asked the service technician to fix our air conditioner that the hotel is only half full. They lie, and play games and we will never go back to this hotel ever.
Good for Houston, but needs finishing touches
Stayed in a fantstico suite for one night for a birthday on the 30th, the hotel is a drastic improvement from the Warwick and a new style for Houston - but does not yet meet the standards of top hotels in other cities. The suite was large and the decorating was nice, but the execution was incomplete. The CD player was missing, the mini bar was a Wal Mart refrigerator that spilled all the contents when you opened the door and the finish was not complete. The light fixtures were loose, grout still on the widow and general puch out from the construction incomplete. The staff tries very hard, but you can tell they have not worked in even a four star hotel before. We had several people visit for the evening, the hotel made us come down to allow some people up to the room and others had no problem geeting into the hotel and up to the room. We ordered room service twice for different groups and it also was inconsistant at best - from not knowing their own menu, forgetting the order and not calling back if a dish was available, it was far below the standard set by the property. Overall the hotel does not yet meet the standard of a Ritz Carlton or even a JW Marriott - much less an independent luxury hotel. In the past six months I spent a week traveling the California cost and ten days in France - The ZaZa was below the standard of all hotels visited on both trips.
In addition, I had a friend rent a "Magnificent Seven" suite Friday night for the Police concert - but the air conditioning did not work in the suite - more than a inconvenience for a $1,200.00 suite
We were moving out of our Houston home and needed somewhere to stay for one night. We were so tired and run down from the move--Hotel Zaza was the perfect place to feel pampered and rested.
What I loved most about this hotel is that everything is so new and clean. I am sort of a germ freak when it comes to hotels but I felt totally at ease at this hotel.
We stayed in a Petite King. It was so lovely. Great Bulgari toiletries. Very comfortable bed with clean, fresh, soft, linens. The room was more like average sized- not really petite.I t was really the perfect size for my husband and I for one night.
I got to spend some time at the beautiful pool on Sunday afternoon. It was not too crowded. I think the hotel's goal is to make the pool area an "urban retreat." I see what they are trying to accomplish with all the cool cabanas (flat screen tv's, hip furniture) and the bar- but I am not sure how they will pull it off when there are people with kids staying at the hotel- kids always want to play in the pool and no matter what their playing/running/splashing will take away from the hip/cool/adult vibe they are trying to create. I winessed this myself firsthand.
All in all this is an awesome hotel for people who enjoy an very modern/hip/cool/chic atmosphere.
The only things that I thought were a little strange were the mannequins (very artsy) in the lobby and I was a bit annoyed by the framed portrait of J-Lo in my room....other than that- its a great place!
Das ist ein Hotel!
Dies ist wirklich ein wunderschönes Hotel! Die Zimmer sind schön und stilvoll. Unser Einchecken verlief reibungslos und der Portier hat mit uns eine kleine Tour durchs Hotel gemacht.
Das Beste am Hotel ist das Monarch Restaurant. Das Essen kann wirklich mit nichts anderem in Houston verglichen werden. Kreativ und voller Geschmack. Das Restaurant war voll und trotzdem war der Service hervorragend. Ich hatte den Heilbutt und meine Frau den Lachs und beide waren köstlich.
Ich kann das Hotel jedem weiterempfehlen.
This is the Place
This is such a nice hotel!!! The rooms are pretty & stylish. Our check in was smooth & the bell men gave us a mini tour of the hotel.
The best thing about this hotel is the Monarch restaurant. The food is like no other I have had in Houston. Creative yet flavorful. The restaurant was very busy but the service was great. I had the Halibut & my wife had the salmon special both was out of this world.
I recomend this hotel to anybody.
Nice but had some kinks
We stayed here a week after its grand opening. We stayed in a Grande King room that overlooked the pool area. The room had a 42" plasma tv and everything in the room was brand new. Nobody offered to help me carry my heavy bag upstairs. There were way too many valets hanging out front. Parking was $18 for one night. We were offered a box of hot tamales candy upon arriving in our room. The hotel seems to still be working out some kinks. We order breakfast at about 9:15am and hadn't received it by 10:30am so we decided to call and check on it. The room service employee said that they couldn't find our order so she asked us for our order again and said she'd give it to the cook. Our order included items we didn't order so we had to call and ask them to correct the order which they did. Finally, we had to wait for them to come back to our room so we could sign a corrected receipt. So breakfast was definitely not the smoothest experience. The tv started losing reception on and off in the morning also. On another note, we ordered one beer and one mixed drink at the Monarch lounge and it was $18 - a little pricey in my opinion. The staff was fairly friendly and many asked if we were doing okay. The hotel feels similar to the hotels in Vegas for some reason with many young and trendy looking people. Overall it was a pretty good stay for our anniversary.
Hip New Zaza
I was in Houston for tuesday night and decided to check Hotel Zaza. I attempted to book it online but the website was having a glitch or two. I called the hotel direct and got a "petite king" for $175. Check in went fine. I was given room 521 it was small but very stylish with a great view of the very lovely pool area. The bed was wonderfully luxurious and the opposite wall was mirrored with a large flat screen tv hung across the mirror, nice touch. The bathroom was small with a molded thick glass-topped vanity and sink on a stainless stand next to the glass shower. The bath products were Bulgari. The only problem with the bath was that precious little room was left for the toilet which was wedged next to the vanity. The closet was large with nice nice robe and safe. The room was very quiet despite overlooking the pool. The artwork in the hallways and the elevators is very hip Hollywood , quite a change from the old Warwick. The pool area with it's cabanas is vintage Hollywood. The lobby and ballrooms were a bit dark and some of the decor ( woman in a cage hanging over a pond) is a bit over the top, also the lower floor had a musty smell, hopefully a temporary problem.
We had dinner and lunch at Monarch. I had lamb and my girl had halibut. Both were really good and the wonton wrapped goat cheese and spinach salad was delicious. We also ordered asparagus that never arrived and the coffee was cold, not room temp, but cold. The waitress, Jamie, was quick to bring us a hot cup. The bar was happening and loud and the martini's were dry and delicious.
Lunch was nice and leisurely we tried the chicken salad croissant and the salmon, both were good and the Belgian fries were great. Our waiter Thomas was very cheery and prompt.
BTW the business center has not yet opened and I was without a laptop so you might be sure to pack one.
Overall a really nice hotel. I always liked the Warwick and Zaza takes it to a new trendy level. I did not get to visit the spa but I plan to next time. The pool is the perfect place for a nice weekend getaway or a cool drink before a nice dinner at Monarch.
I definitely prefer this Zaza to the one in Dallas. If you're in Houston for a trendy/spendy weekend Zaza is your place.
Grand opening - Great Place, Beautiful Rooms
I was lucky enough to know someone who knows someone that hooked us up for the big grand opening bash. They were expecting 1500+ people. OMG, we were so lucky to have a room! The person who invited me forgot to get me on the rooming list, so the front desk was scrambling to find me a room. They were very nice and managed to get it figured out.
We were the first occupants of the room.
I was in a small room, possibly one of the smallest... not complaining at all, mind you. It was a normal size room with a full size bed. Since no room type with a single full size bed is listed on the website, I am not sure what it is called.
The room was very serene in muted tones of brown, mushroomy-taupe, black and white.
There was a black marble desk along the entire length of one wall with a huge window behind it. The bed had a headboard made using an image of a semi-naked lady. Linens were high quality and the bed was firm and cushy.
There was a separate little dressing room with a leather chair that has a large closet with a safe. The bathroom was simple and modern. Marble and dark wood, Bulgari products. WONDERFUL robes!!! Not terry cloth. They are the Seersucker kimonos made by Telegraph Hill. One size fits anyone... size 6 or 26 and are perfect for the warm summer months.
The carpet is a deep brown and has pattern sculpted in it and there is a large LCD TV hanging on the wall.
Before I went down to the party, I went up to the 10/11/12th floors to tour the suites. They are just beautiful. The views are amazing. I had no clue Houston was so pretty! There is a beautiful park across the street with several fountains, monuments and much to see. The hotel certainly takes advantage of the park views. Just beautiful. I don't have photos of the tour because I forgot to take an extra card for my camera so you will have to read all about the rooms on the Zaza website. The photos look exactly like the rooms looked.
We went down to the party floors 1/2 and it was just nuts! People everywhere! Despite that, we walked all the hotel space. The public areas are interesting and eclectic. The pool is H-O-T. Man is this place going to be THE scene in Houston. There are lots of cabanas and rooms that open up to the pool area. So after going to see everything we retired to our room. There was so much racket and commotion in the hotel, we expected to hear it all night. We did not. In fact, all we heard was the occasional rude person screaming immediately outside our door. Looking out the window I could see but never heard the train that passed frequently on the street. There were balcony rooms immediatly next to my window room and I never heard anything. They must have fortified the soundproofing.
The next day I called down and asked for a late check out. No problem. We took a walk in the park and when we came back we noticed fresh pastries, Illy coffee and teas in the foyer of our floor. The pastries were made fresh at the hotel and were DELICIOUS, possibly the best I have ever had. Thank God, because we were starving!
Check out was a breeze and they had our car up within minutes.
I hope that I will be able to stay here again in the future... I have a feeling it will be sold to capacity all the time!