Hotel ZaZa Dallas

Never again!

We arrived early (11:00 am) and understood that we'd probably have to wait until later to check in to our room, but we wanted to leave the bags. We were told their system was down and couldn't check anyone in anyway. We came back at 2:30 p.m. and checked the status of our room which was supposed to be on the club level. It still wasn't ready 3 1/2 hours later even though the front desk knew I was already in town. We had a drink at the bar, waited another 45 minutes and finally got a room NOT on the club level. We were given the privilege card (a complete joke), but still charged the club rate. Dinner at a very small Dragonfly was mediocre at best. The "pool party" went on until 2 in the morning. As if the stay itself wasn't bad enough, the bellman who took my suitcase away from me at the desk while I was checking out didn't even put it in the car that was waiting on us. They had to bring my suitcase to me at the car rental place!!! Ugh. This whole experience was terrible and I do not recommend this hotel.

ZaZa is Zariffic!

Recently returned with my girlfriend from a 4-night business / pleasure trip, staying at Zaza (our average age is 50+). Booked hotel based on reviews here (some of the negative ones actually convinced us!), their web site, and also wanting a change from the ordinary. We booked on line without issue. ZaZa is simply outstanding in every respect; a refreshing change. All staff friendly and service excellent. No complaints anywhere. We even had the owner sit down at our table and chat with us one evening at Dragonfly! The Decor is superb, even that single bowl of lollipops in the lobby. We've stayed at the Savoy, the Paris Ritz, the Pierre, Waldorf, etc., and our stay at ZaZa was every bit the equal. One of our best hotel stays ever. Even the lifts, with their dim lighting, were soothing. We really felt like we were at an oasis, not in Dallas. I could go no and on....

One caution, however: We stayed in the lovely Metropolitan Suite ($259/nt). While a fabulous room, it is a large double room, not a suite as advertised (no separate sitting room). Also, aside from a small walk-in closet, there is virtually no other closet or drawer space. However, for the price we paid, we do not consider this a real complaint. Had we paid rack rate, I would have asked to change rooms. Otherwise, a large comfortable and very stylish room.

Yes, Dragonfly is VERY popular, especially on Thursday nights- Get there early. We enjoyed a couple of great evenings there.

Ultimately, the ZaZa is tops in our book. We'd love to return to ZaZa, and perhaps see some of Dallas while we're at it!

Dragonfly - could be so much more

My husband and I went to eat a romantic and exotic dinner at Dragonfly in Hotel ZaZa. We were very excited to try this new treasure, but left a little disappointed. We arrived early for our reservation to have a cocktail in the lounge. It was so small that people were packed like sardines and it was so loud we couldn't even hear each other. It was a great age range for the crowd and lots of eye candy. The decor is absolutely fabulous - so refreshing to have a unique place in Dallas.

However, when we were seated for dinner - the restaurant is actually part of the lounge - UGH! So the intimate, sexy, romantic dinner we had planned went down the tubes - it was sooooo loud and the place was sooooo small - it could really be soooo much more. The food and drinks were a bit too pricey - drinks were great, but food was horrible. The wait staff was very friendly, but so unorganized - they weren't relaxed and calm - they were constantly running around in a chaotic manner. The pool bar area was pretty cool - great atmosphere, but again drinks at this bar were terrible and too many people to enjoy the surroundings.

We will definitely go back, but maybe on a midweek night. It could be much better with just a few tweaks.

Horrible service

I was expecting to be swept off my feet and instead they pulled the rug out from underneath us. Pressing service stained my wedding dress, we were billed incorrectly, management never showed up to assist us for appropriate photo areas in hotel, and Dragonfly's service was rude and unhelpful at best. Trendy and loud. This is the place if you want a pick up joint. If you are looking for class, head across the street to the Crescent.

Tries too hard

Nicely furnished, spacious, well-appointed rooms. Service was generally courteous. Room service brought tasty food. The high speed internet access worked well.

Now the bad news. It was noisy. The decoration of the hotel was a bit tacky. The lobby is a high traffic area with the ultra hip.

Saturday night at 3am the party next door was unbelievably loud.

Management moved us to a quieter room rather than ask the revelers to quiet down.

Complimentary tea and coffee on each floor. Woke up Sunday morning to go fetch mine and found a couple of college students making out on the floor in the hallway.

Not recommended for anyone over the age of 35.

The jury is still out...

We were excited about the prospect of eating at Dragonfly (the hotel restaurant) and then staying the night for a romantic getaway. The decor is edgy, stylish and great fun, and the room we stayed in was large, sumptuous and full of delightful, thoughtful touches. This was everything we could have wished for. The service in the restaurant was awkward and contrived. The morning breakfast (served in the room) was not at all what we had ordered. When it came time to pay the bill, it was wrong - and we had been charged for two things we had not ordered.

The correction was clumsy and difficult, and was still not correct when we left the hotel. We later realized that the dinner (which was originally on the bill) had been deleted - so we called back to offer to pay and correct their mistake. They did recharge us. It occurred to us that none of the staff had been trained properly, and that Zaza could get away with it because of its current celebrity status. This, too shall pass? We may stay again to confirm or allay or worst suspicions.

What a Joke!

In all of our travels we have never found a hotel that deserves as close to a zero rating as this one does. The concept suite we reserved was tacky, and it was one of the best suites the hotel has to offer. This is the place in New York that people reserve by the hour. They were going for a "Moulin Rouge" feel and ended up proving the point that cheap French perfume is still cheap perfume. Does the ZaZa think that the large bowls of lollipops scattered around the hotel are "cute". Everything in your room is for sale. Are they that pressed to make money that almost everything you pick up has a "you can buy me" type of tag on it? Getting a housekeeper must require a trick we didn't know, we called three times and never did get the requested service. EVERYONE has a key to your room and pops open the door, twice with the privacy request put on the door. If they were going for the look of a cheap French bordello, they achieved that with stunning success. If you're 15-21 and want to sit around sucking on lollipops then this is your type of place. If you have an ounce of maturity and class you'll avoid the ZaZa.

Hip & Glam Hotel ZaZa

Hotel ZaZa lived up to the publicity! It was thoroughly hip, modern, different and fun! The decor was very artsy and refreshing. It was a Wonderful departure from the McRooms at the boring hotels. The room was thoughtfully furnished, modern, clean, and artistically engaging. Definitely a place to relax, enjoy, and drink in the environment. Dragonfly was superb - another good one for Mr. Pyles!!

What a raucous joint

A very good friend and colleague of mine recommended this Dallas newcomer as a "luxury boutique" hotel that I would love. With her suggestion, I made reservations at the place. Not only was the staff difficult and poorly trained from the beginning, but the place resembles a brothel. I had hoped the hotel would reflect the cosmopolitan nature of Dallas, but instead it turned out to be a loud, 20 something wannabe party. I was put into a suite with obnoxious furnishings and garish "art". I am glad that I did not suggest that my other business colleagues stay at this hotel. I would have been embarrassed to check them into such a place. In my opinion, the staff was rude, and seemed to be trying to pull off an LA attitude. As a native New Yorker, who has seen it all in hotels, I was bemused, and angered at the same time. Good Luck! I forsee a "W" on that hotel soon!

Wonderfull ZAZA!!!

Dallas has needed a hotel like this for a long time.

Forget the mansion

stay zaza