Hotel Villa Rolandi
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Historical Traveler Reviews Hotel Villa Rolandi Isla Mujeres
Great hotel but piano player a PERVERT
Villa Rolandi is a lovely hotel. My wife and I enjoyed the food and the service very much. That is until the last night at dinner. The piano player had been dedicating song after song to my wife and before we left to go back to the room, we had our picture taken with the piano player. While we were posing for the picture, the piano player grabbed my wife's breast just at the time the picture was taken. The photo clearly shows him cupping her breast and her hand pushing at his.
Obviously, a complaint was made. The hotel was provided a copy of the picture and refused to even entertain our complaint. Hotel Rolandi is nice but is not the only nice hotel out there. Go somewhere else!
A Wonderful Hidden Treasure
I found this hotel on the internet and immediately fell in love and when we arrived I was FAR from disappointed. It was even more beautiful in person.
Not only that, but the service was exceptional. The morning of our trip, my boyfriend awoke with severe neck pains. Usually, when this happens, he gets a massage to ease the pain until he can get to the doctor. I was so worried that our trip would be ruined. While waiting at the airport to board our plane to Cancun, I sent the hotel an email requesting a massage for him upon our arrival. In reality, I thought maybe we could get it done by early monring the next day. But when we arrived at the hotel, where we were greeted with mimosas and cool cloths, I was told without even asking that my email had been received and that the therapist would be there in an hour. We had lunch in the restaurant and then he was off for his in room massage. It saved our trip as he felt 80% better when she was done and ready to relax by the pool. That was just one example of the type of service that we received over our 3 night stay at the hotel.
Overall, this hotel is a gem. It was about half full during our stay and very quiet and serene. The other guests and staff were very friendly. THIS IS NOT A PLACE TO GO IF YOU WANT ALOT OF ACTION. This is where to go if you want to relax on the beach or by the pool (which offers an amazing view of the ocean) and have cocktails by the pool.
The hotel will make arrangments for snorkel, fishing or diving if you are interested and also get you over to Cancun as well without taking the ferry in town. We had a great time and will no doubt return.
Relax in Seclusion at the Villa Rolandi
My wife and I went in late May and give the Villa Rolandi a strong thumbs up because we needed a relaxing getaway and the vacation hit the spot. The infinity pool with the view of the ocean and Cancun is amazing and so were the three course meals for dinner included with the room price. The food and beverage staff was great in the dining room as well as at the beach and pool. Thanks Reyes and Pablo! And the prices were less than you'd pay at a comparable U.S. resort. We stayed mid-week which allowed us to avoid the crowds and made it easier to relax. I think on weekends and with 20 full rooms, the pool would get crowded and not be as enjoyable. Travelers should also know the island is not developed or very clean outside the Villa Rolandi. We wanted to stay on property in seclusion so this wasn't a problem for us. The only other small negatives: my wife thought the bed and linen sheets were not very comfortable, the maid service never replaced the small bottle of lotion we used the first day and they only provided our room with only two large towels (although they were switched out each day).
Two thumbs up.
My wife had been for dinner at the Rolandi some years back while on a conference in Cancun. Ever since then she has suggested we go. We spent 5 days in May '03 and were very impressed, we have travelled to some exotic places and stayed in several 5 star Hotels before and Rolandi was very impressive. As a small Boutique style hotel the intimacy with the staff and feeling of seclusion was great. The food was a real treat and everybody we spoke with was having a wonderfull time. All the staff were excelent but some just stood out with extra kindness and attentiveness, Juliette, Hilario, Reyes and Pablo were superb. One thing I didn't expect to find was how reasonable the cost of our stay was considering the meals were included. All in all a wonderfull stay in a beatifull hotel with excelent staff, we will be back. Kevin and Tanya Rhodes, Largo, Fl.
Good but not great
Just returned from the Villa Rolandi and it was nice but not a 4 or 5 star hotel. While it was nice and clean the service was indifferent and uneven. When the boat (not a luxury yacht as described) that was to return us to the mainland broke down, the staff didn't inform us and wasn't overly concerned about how we were going to get back to the mainland to catch our flights. The food was outstanding and the hotel was a good value. If you are used to a five star resort like the Ritz in Cancun, then the Rolandi leaves you a little short.
Loved this Place
We went to Villa Rolandi last November for the weekend and this place is great. Very good service, food and beautiful relaxing Island. Our room had a wonderfully sauna shower, and hot tub on our patio. Rented a golf cart and saw the whole Island.
Just came back from Villa Rolandi. The hotel is very nice, excellent service and great food. I do not want to repeat their advertisment, but everything they say in hotel description is true. The continental breakfast could have a bit more variety.The restaurant is excellent but does not have a non-smoking section which was very bothersome for us.Overall highly recomended for relaxing vacation.
Villa Rolandi/Isla Mujeres
We just returned from 10 day honeymoon at Villa Rolandi, on the island of Isla Mujeres, off the coast of Cancun. A heavenly experience, starting with our wait at El Embarkadero for the Villa's yacht to pick us up, drinking a Margarita . Delia was waiting at the dock with porters, to walk us up to the lovely, open-air marble palazzo/lobby, sat us in at a cozy table to rest while she checked us in. During check-in, she offered us Mimosas and cool, clean damp white linen towels to wipe away the last vestige of weariness. We inhaled a delicious, exotic scent that permeated the towels, one of many that we became aquainted with in our stay.Our room on the second floor had a gorgeous, continually changing view of the Carribean, the infinity pool, the romantic restaurant, the twinkling lights of Cancun, and vining fushia blossums.Our bed was adorned with a swan sculpture made of towels, adorned with more blossums. Even the tissues were artfully displayed.(could use more comfortable sheets... these seemed made of linen, rougher thread count than I would have expected...but minor to the whole experience)Service is overwhelming, from maid service twice daily, five waiters hovering to offer attention at every gormet, delectable meal, to Pablo , our man at the beach, and his assistants, who anticipated our every wish as we sunbathed , or rested under the palms. Dinner was served as beautifully on the beach, or in our suite as it was in the restaurant.We ordered simultaneous massages one afternoon, very delightful. We rented golf cart, and explored the Island another wonderful day, taking pix, tasting real Mexican faire, Shopping in the village is a blast, and brought home loads of gifts and memories. While eating in town, minstrels serenaded us, and a group of local children dressed in bright, sparkling costumes paraded down Hildalgo Street, stopped in front of our open air dining to put on a fabulous dance and then passed their hats for pesos.Delia arranged a private tour to Chichen Itza for the two of us, three hour drive in the jungle. Air conditioned, excellent driver who stopped in towns along the way to see cathedrals, and buy blankets. We found a wonderful guide there named Rene, who is on a par with any professor of archeology you might wish to meet. We didn't mind being off the beaten path. All the Better to go for a morning stroll, with lovely breeze. Taxis were inexpensive to take to town.Other than the rather rough sheets, here are our negative observations. Though the employees are absolutely wonderful, friendly, helpful in every way, we found our fellow guests to be rather unfriendly, distant, avoiding eye contact. kind of strange. I loved the food at Casa Rolandi , every morsel, but my husband, who isn't big on Italian cuisine was less enamored, and stuck to three dishes whenever he ate at the hotel.(He is terribly picky, so don't worry). There is an honor bar/fridge in our room. Very expensively stocked. Groom is sure we were overcharged, because some of the items were taken out, to make room for stuff we purchased in town, but they didn't notice, when tabulating our total. They go thru every single solitary item in the room, so don't even think about stealing the complimentary terry robes supplied for your stay. I innocently packed one of their satin padded hangers, thinking it was one I brought from home. After paying an additional $600 bill for incedentals over the course of our stay over and above the thousands I'd already paid in advance for our stay... (meals not part of the meal plan, phone calls, mini bar, etc) they got a call from someone checking our room with a fine tooth comb, telling them two satin hangers were missing. I had to go thru all my luggage in the lobby, looking for the hangers, which I couldn't find or remember. I told them to just charge me. Which they gladly did, after taking an interminable amount of time calling around to find out they must charge us $10 per hanger. (when I got home, I only found one.....but paid for two....saw a package of ten at the Stop and Shop today for $9.99) we sailed back to Cancun with a really bad taste in our mouths, and a clouded memory of an otherwise perfect visit.
Hotel Villa Rolandi was like a second honeymoon for us. They made everything so easy and pleasurable, from the moment we got off the plane and Augustin met us to drive us to the yacht that was awaiting us to take a quick ride to the island - immediate relaxation! We arrived to eucalyptus scented fresh towels and mimosa in the open-aired glorious lobby. The restaurant is exquisite and it is quite nice to come home from a busy day of sightseeing, knowing you will have a gourmet dinner awaiting you. This is a high-end resort but worth the price - which we negotiated by the way. This is also not a place for people who are looking for constant action. Definitely a place for people who love relaxation, rest, great people, great service, and great walks. The town is a little touristy but very enjoyable to walk around.
Luxury Option on Isla Mujeres
Stayed here May of 2000 for three nights after having been to Isla Mujeres on several day trips from Cancun. Enjoyed every minute of our stay!
The hotel is away from town and the more popular (i.e. crowded) beach of Playa Norte...but they offer an exclusive
setting for getting away from the hustle and bustle. When you fly into Cancun's airport, a private shuttle bus whisks you to the pier...where one of Villa Rolandi's two 40' luxury catamarans takes you across the channel from Cancun. You are served beverages and snacks during the 30 minute crossing.
Only twenty rooms...each with a Jacuzzi on the deck overlooking the channel that separates Isla from Cancun. At night you can see the hotel lights of the North Beach Cancun Hotels.
Our room had a king bed, satellite TV and dramatic lighting...BUT the top feature was the bathroom and shower. The shower was a high-tech euro model with four shower heads...two above and two about waist high...and more than enough room for two people.
The stay comes with a continental breakfast that they bring to your room and leave in a compartment next to your door that you can access without opening your door. Dinner is also included at the gourmet restaurant. Alcohol is extra. The food at the restaurant is excellent.
We usually had lunch in town or wherever we wandered off to during the day.
The hotel has two concierges on duty around the clock to cater to any need. We wanted to go bike riding one day and requested two bicycles for the next morning. When we came down from our room after breakfast, the concierge met me and pointed out our bicycles just outside the front of the hotel.
Everyone at the hotel was pleasant to deal with and I look forward to my next stay there.
TripAdvisor Reviews Hotel Villa Rolandi Isla Mujeres
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