Hotel Valencia - Santana Row

355 Santana Row, San Jose, California, 95128, United States | 5 star hotel
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Location

This 5 star hotel, located on 355 Santana Row, San Jose, is near Winchester Mystery House, Rosicrucian Egyptian Museum, Harris-Lass Historic Museum, and American Firearms Museum.
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    TravelPod Member ReviewsHotel Valencia - Santana Row San Jose

    Reviewed by shariar

    Santana Row fitted for Silicon Valley Capital

    Reviewed Aug 16, 2013
    by (2 reviews) , Australia Flag of Australia

    You expect more of this of the Silicon Valley Capital.

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Hotel Valencia - Santana Row San Jose

    Check your bill!

    from

    An interesting and original hotel. However my stay was ruined when, upon checking out, I found a long distance phone charge had been added to my bill. Having made no such call, I asked that it be removed - the surly employee checking me out implied that I had made the call and was attempting to cheat them out of their money.

    Well, mistakes happen, and this would be a minor one, however the exact same thing happened to a colleague of mine on the same trip. I wasn't cheating, but I wonder if they were. I resent the implication that I'm a thief, and don't intend to return to this hotel, though I go to San Jose frequently.

    Great Stay!

    from

    What a great hotel! The service was outstanding as was the food. The only thing better was the location! Who would have thought that San Jose could have world class shopping in such a cool neighborhood.

    Valley Fair Mall is great as well!

    V BAR (wow what a place)

    from

    The hotel is great. The hotel (V bar) is the place to be. The hotel staff is great. I stayed at the hotel only because I heard that the vbar was the new and happening place in San Jose. I loved it. At first I was a little bit worried because of the long line and the big bouncers but was I impressed to find out that they are really helpful.

    I had no trouble walking in and out of the hotel, all I had to do is show my room key to the door man and we would hold the line and let me and my friends walk in with out having to wait. I plan to caome back to Hotel Valencia, very soon. I loved my stay.

    A Great Stay.

    from

    My second stay at the hotel since June - what a place. The service has improved to where it is consistently four star. The food was outstanding as was the service. The VBar - wow - what a happening place. Anybody who is anybody in San Jose hangs there - great place to people watch from the courtyard! Cool decor, neat skybar, and right in the middle of Santana Row - good stuff. Recommend it wholeheartedly!

    Very over priced

    from

    Spent one night at the Valencia, it was very impressive, nice amenities in the bathroom. Iron and ironing board in the closet, We felt though that it will be very overpriced. The rooms set up was not well planned, furniture was in the way of opening shutters, we kept hitting our legs on the bed frames, the bathroom doors have no locks, and were on sliders that were not well designed. We were able to take advantage of the discounted price, but would never spend the projected prices that were posted. We felt that non guests could access the hotel too easily and in fact we were awakened at three in the mornig by loud talking and partying. Also access to the hotel seemed a little inconvenient. We had to walk through the shopping center from the parking area that was recommended to us. We were unable to access the internet via the tv, were told there was a virus, but the next morning those working the reception desk were unaware of any problem.

    Moderate

    from

    My boyfriend and I stayed at the Valencia on Santana Row. It was nice and we didnt have any major problems. The few problems we did have were minor, including when we went to the spa at about 8:30pm when it was cool outside and the spa was very cold because it had no heating controls, as well as an extremely high tax on the honor baralmost doubling the costs! However most hotels have expensive honor bars and the few things that werent quite perfect will hopefully be worked out soon, being that it is a very new hotel. I didnt expect it to be perfect quite yet; I think it is in progress. For its unique and fun location it was worth the amount we paid. As for a recommendation, it is not a spectacular hotel but it is nice and I think if your there to shop and enjoy the scene it is worth it. But try to get a special!

    Weekend at Valencia

    from

    We ended up having our anniversary weekend at the Hotel Valencia. We are from San Jose and still had a great time. Santana Row is a great place to spend the weekend and you don't have to go anywhere else!!!! I was very unimpressed with their V-bar. The bartenders were rude to be nice. Also........be very very aware of the rooms facing the courtyard.

    The noise is very very very loud into the early morning. You better be a hard sleeper to not let it bother you.

    Somebody mentioned in an earlier review that they had problems with the staff and getting into the hotel. We did not have that at all. The staff was very nice and we were able to jump the V-bar line to get to our rooms. I would recommend the hotel for an all around great experience. You can have a great time with Santana Row and have a great time lounging at the pool. It is not the Ritz, but it is also not the Marriott. I would say it is very similar to the W if anybody has stayed there.

    Beware of this hotel!!! Please!!!

    from

    Stay away! I would never recommend this hotel to anyone! Three friends and I booked a double (occupancy 4) room for the night at a $180 rate.

    Check-in was smooth and the hotel was nice, but then the trouble began.

    Two of us decided to walk to the local Safeway to get some food. By the time we arrived there had formed a huge line around the hotel for their V-Bar lounge. Thinking nothing of it, we tried to walk up to the elevators to go back to our room, when we were stopped by the bouncers and told to wait in the long line. After we explained we were guests at the hotel, he asked us for our room key. Unfortunately they had only given us 2 keys, and the keys were with our other two friends upstairs in the hotel atrium. The bouncers told us we would have to get one of them to come down and let us up. Unfortunately, neither of our friends had a cell phone on them, so we were left holding our groceries, pleading our case to these bouncers. We decided to call the hotel and tell them we were stranded downstairs outside, and all the front desk told us wsas he would send security down to talk with us. Saved at last! Wrong... Security came down and said without our room key, we would have to wait in the V-Bar line to get upstairs!! We are guests paying $180 per night, holding our groceries, missing out on the whole reason we came down to this hotel in the first place! After being told again that we would have to wait in line, we attempted to call the hotel again, where we were told that without a room key, no service!

    Out of luck, we joined the long line only to be followed by security and told we could not wait in line because they do not allow grocieries into the V-Bar!! We just want to go to our room!!! With perishables in our bags we were given two options. Leave them in our cars (car keys are up in the hotel room duh) or check them into baggage check! Opting for the second, we were forced to wait 50 minutes in the V-Bar line before we could get upstairs. Who knows what would have happened if we didn't have our licenses, since the V-Bar line was 21 and up! Now 1AM, our whole night wasted waiting in line, and finally upstairs we decided to tell frount desk what had happened. This was the shocking part! He completely backed the bouncers saying, no key, no service! What is this!!! When asked why they couldn't have escorted us up to find our friends, they said that it was not their problem! I am completely shocked at this hotels whole setup and treatment of guest. Our night was completely wasted and we were humiliated to say the least. We did nothing wrong, 4 people are allowed to stay in a double bed room, so no policies were broken! Very very poor service. For the price paid....disgusting!

    Unprofessional staff (entire) at hotel/bar

    from

    I have been to this hotel and was about to get a room when I saw some behavior that was not very professional from the hotel staff. It is a hotel with a very, apparently, happening night spot, Vbar. I observed a gentlemen get thrown out for no apparent reason. When he inquired about it, and they gave some reasons, he laughed and mentioned he was nowhere in the area and it was a mistaken identity. With 5 or more witnesses supporting him (the guy who was thrown out) , they (hotel security staff) made a scene by yelling, and thoroughly belittling this poor man. I can not say what to think ,though just by the unprofessional demeanor of the staff (I was hearing many comments about the unprofessionalism of the staff from numbers of people in the Santana Row area), I am not going to stay there ever, or come there again. Who knows, I could be next, and maybe they will make up a story against me as well. It would seem that there needs to be some educating on class and mannerism with the hotel staff and the security personnel. They especially appeared way too quick to flaunt their authority when a person (hotel guest or patron of the lounge/bar) asked questions to them about what is happening. Whatever happened to the "customer is always right" and the belief "you are innocent until proven guilty"?.

    Apparently a number of employees at this location think they are exempt from this.

    What I saw was some badly trained and educated hotel staff (security and others) who do not know the meaning of class. When you have patrons in your locale (and this is supposed to be a high-class location), you maintain and uphold a high-class environment. That is not what Hotel Valencia is all about, nor is the Vbar. I am afraid to send people I know to this place, as I am scared they will receive bad treatment, just as the numbers of other people I came across that night received.

    The solution is simple: employee some people who understand class and what it means to be hospitable in an "up-scale" location, and you will have no problems. Unless, you do not want high-class guests and patrons, then maintain the system they are running.

    Bad day at Valencia

    from

    unfortunately i had a bad experience at this hotel. I had made reservations over a montha go for the hotel and they were lost. When i arrived to payin full for the evening overnite their terminal could not charge my card and i waited an hour to call it in manually. I had set up a 50th wedding ann for my inlaws complete with pauperatizzi when threy arrived at the hotel. Upon calling guest services three times they were unable to loan us a roped area for their arrival. When my guests checked in they were assigned two very small rooms (not the 2 suites i had paid for which were lost in the first place) One of the rooms was for handcap with no balcany as requested. Upon arriving the elevator went out eaving my mother in law and guests to climb 6 flights of stairs with her joints aching as it was. then the fire alarm were off for 30 minutes after settling down in the room which was replaced(someone else recieved the suites) possibly a graduate?(which there were too many to count) overall a lousy experience but hey they just opened and i gues we were helping them with their glitches.They are supposed to credit my card for two suites which were not suites and i dont have to pay. better luck next time.

    TripAdvisor Reviews Hotel Valencia - Santana Row San Jose

    4.00 of 5 stars Excellent
     

    Travel Blogs from San Jose

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