Hotel Valencia Riverwalk
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Historical Traveler Reviews Hotel Valencia Riverwalk San Antonio
I stayed at the Valencia this past March, and found it overpriced, and the rooms much to dark. I stayed with my three sister's, and we found it very difficult to put makeup on in the room as there was not enough light. The service was non-existent, and once when calling for our bags for the third time, a front desk person was quite rude. I would never consider staying there again.
Great Hotel for Couples.
This was a wonderful hotel, however I personally wouldn't suggest it for traveling with children. Bed's are to small to share and there is no pool. However, if you are traveling as a couple, it would be great as they do have king size beds available. It was nice and quiet, however located close enough to the Riverwalk to enjoy the San Antonio atmosphere. Parking is over priced.
My wife and I stayed one-night in this upscale hotel--the decor was modernistic, very avante-garde. Waterfalls, plats/trees everywhere, trendy furniture, dimly-lit hallways (romantic effect), and other ritzy accents. The room was very nice - we were impressed with the bedding and the furniture in the room. I paid extra for a balcony w/Riverwalk view, but it wasn't worth it. The prices for drinks or food was outrageously expensive, I'd avoid the bar or restaurant at all costs.
Fabulous hotel accommodations but I must agree with other reviewers about the service. The rooms are beautiful with all the high end linen and such. But every time I dealt with the staff, it appeared they were obvious to what the word service means. I hope the general manager can get with it and make this the wonderful experience it should be.
We planned our stay in April 2003 through American Express Platinum Card Travel and could not wait to try out the newest hotel on the Riverwalk.Though we had requested a room with private balcony we were saddened to be brought to a dungeoun like setting on the ground floor of the shared "courtyard". Clearly upset, we phoned the front desk and told them we had requested a room with private balcony on the Riverwalk. Within 5 minutes the front desk called to inform us they had found us another room (#320) and our luggage was promptly moved to our superior new location. Our balcony overlooked a quiet section of the Riverwalk and their fabulous restaurant, "Citrus". We shared several fantastic meals at "Citrus" and also enjoyed the ultra hip lounge and bar. Our only complaint was a snafu with room service. Our breakfast was over cooked and late, but they joyfully comped it for us.We spent the majority of our time basking in the cool spring sunshine on the balcony and would definitely suggest one of these rooms. Why they built so few, we'll never understand. This is definitely the place to stay for the young, hip affluent and beautiful. We'll be back!!
The interior of the hotel is beautiful but still cannot make up for the lack of service for the money they charge per night. The Valet service "misplaced" our ticket along with the keys and couldn't find our truck for an hour. They offered to get our sandals out of the truck but only brought back one pair. Try again, buddies! For the daily rate they charged on Valet, we could of parked across the street for half the price...the truck in plain view of our room and within walking distance (which we eventually did once they found our truck). And speaking of views, what Riverwalk "view" are they talking about? They must mean that little itsy, bitsy deserted corner of the Riverwalk that you can barely see over the awning of the restaurant downstairs. The Starbucks "at street level on the corner"? Better ask them to specify WHAT corner! It's a hike for coffee lovers, especially in the morning...a little misleading, if you ask me. Room service items are WAY overpriced, food was too bland and the restaurant downstairs did not fair any better, including poor service. The robes supplied by the hotel were very starchy and stiff...not very cozy or comfortable. Bottom line: Nice for the eyes, harsh on the wallet for the service expected. Make sure you are in good company and somebody who has a VERY positive attitude when you stay here!
I was very optimistic about staying at Hotel Valencia but was very disappointed in the stay. The Hotel itself is very contemporary in a Feng Shui kind of way. I loved the decor and found the room to be very comfortable and hip...if you don't like modern decor, you won't like this hotel. The service was absolutely horrific. I had so many problems at this hotel that I had over $100 worth of things compensated. What went wrong? For starters, it took more than an hour for the bellhop to bring our bags up to our room. The room had no towels in it and I was told they were all out of them (?). I had ordered a romance package which included a rose-pedal, turn down service at 9pm. This did not happen. We also had a maid walk in on us. The list goes on and on. It's a shame because the Hotel is beautiful if you like hip/contemporary. But the service is unbelieveably slow and unattentive...they are not rude just not exactly attuned to the details. Also, DO NOT pay for the courtyard view rooms...they are HIGHLY overrated. I paid extra and was thoroughly disappointed. The room service food is wonderful but very pricey...$65 for a breakfast for 2 of french toast, coffee, and OJ. If you're not concerned about great service, you'll enjoy your stay here but if service is at all important to you, opt for a drink at this Hip Hotel and take your $150-200 elsewhere for the night!
The Hotel Valencia-Riverwalk is fabulous. The valets started our experience on the right foot with their warm greetings. The front desk personnel knew our family's name after our first introduction and went out of their way to make our stay pleasurable. The hotel restaurant is first-class and the bar has a feng-shui feel that is echoed throughout the public areas as well as in the rooms themselves. The location is a plus for business travellers as the rooms are quiet, and spacious enough to spread out and work off of a laptop, if necessary. Our family liked the fact that the hotel has immediate access to the Riverwalk, but not in an overly-trafficed location. The only downside that our kids found was the lack of a pool, but that was easily remedied by the theme parks outside of town. We will stay there again.
The Hotel Valencia is very hip. The rooms feel like you just stepped into a Crate & Barrel Catalog. The beds are extremely comfy. Probably one of the best hotel beds I have slept in. But, this is where Valencia's beauty and service ends. Upon our arrival the desk clerk asked us to wait a minute while he finished entering information in the computer never looking up to make eye contact or greet us with a smile. The room as beautiful as it was did not have the ammenities that the Website listed. There was no in room CD player, coffee service, massage shower, or a mini bar price list. We called to find out where our coffee service was and we were told the Website was mistaken. We did get them to bring us a tiny one cup at a time coffee pot since we did see the listing on their website. When checking out we were asked if we had enjoyed our breakfast that was included in our package. We said, what breakfast? We were informed that the package that was booked for us included breakfast. Since our reservation was booked as a gift we were not aware of the extra service. When we asked why we were not told about breakfast when we checked in we were first told we should have know what we purchased and then we were told that the hotel clerk who checked us in was unable to see the Bed & Breakfast package listing at that time. Lame excuses and back petaling seemed a common cover all for mistakes made by the staff. When leaving the valet service could not find our car or our car's key. After about 1/2 an hour they found our car but, still no key. The valet manager said he would have a key cut in 1/2 an hour. The Valencia manager said he was sorry for the inconvenience but, the valet was subcontracted and he really couldn't do much about their service. After an hour and 1/2 of waiting the hotel staff offered to get us breakfast or something cold to drink if we would like. Each time promising our car would be around any minute. After 2 1/2 hours are car was finally brought around. Our morning activities ruinade several phone calls to the hotel assistant manager, Chad Taylor, once we retuned to the DFW area to voice our complaints but he has failed to ever return our calls.
The new hotel is beautiful and the rooms are quite nice, but their management and reservation system may be a little too new. We arrived after 5 pm to find that our room wasn't ready yet (it had been cleaned but not inspected). But we could sit at the bar and have a drink while we waited. About 20 minutes later, we were informed that the king non-smoking balcony room that I had reserved weeks earlier was not available, but we could take a double for a $20/night reduction. I had paid $20/night extra just for the balcony. After some time and much discussion, the room we had reserved mysteriously turned up. But when we got to the room, it didn't have a balcony at all - just a door that opened to a window railing. That was okay with me, because the view of the river wasn't that great anyway. However, I noticed that other rooms had real balconies. But I wasn't given the $20 discount because, supposedly, the balcony room I had reserved was on the street side, not the river side, so the room we got was actually an upgrade. The website reservation page made no such distinction, and as we walked back toward the hotel that evening, we couldn't locate any balconies on the street sides. I understand that booking mistakes are inevitable but would have thought that a new hotel would have tried harder to make it up to us. Instead, I left feeling as though I had been deceived and ripped off. The hotel has a lot of potential and the staff (valet, etc.) were very friendly and helpful. Hopefully they will work the kinks out soon, but don't let them experiment on you to the ruin of your vacation. Keep in mind that it's very difficult to find last-minute alternative accommodations on the Riverwalk.