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- Wheelchair accessibility
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TravelPod Member ReviewsSt. Regis Detroit
Alan was very helpful
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews St. Regis Detroit
There is something better
From what I hear, this hotel used to be great back in the day when GM occupied the building across the street from the hotel. I had an opportunity to stay at this hotel in December and I attended three functions within the past 6 months. My stay, however, was not the best. After I checked into my room I sat down on the bed and it collapsed under me. I informed the front desk and I think they shrugged it off thinking that something more happened besides sitting on the bed. The elevators are small and slow. The staff is semi-friendly if you can keep their attention. The bar area has a really nice atmosphere. The valet attendants need to be taught a lesson in asking for tips. Tip: you don't ask for a tip, because it offends some people. I ALWAYS tip, but the attitude that I received from the valet was one that he had his hand stuck out for a tip and said that it was cold outside and that's why he deserved a tip. I was very turned off. Other than that the hotel is fine, they just need to work on their customer service and need to treat all of their patrons equally. Another thing, if you think that you will be able to re-enter your room after the 12 noon checkout deadline, think twice. This is the only hotel that I know of that locks you out of your room at exactly 12 noon. I was loading my things into my car and came back to get my purse and re-check the room for missing items and couldn't get in. I then had to go back down to the lobby so that they could reset my passkey to get back into the room.
Nice hotel despite its flaws
I just stayed 2 nights after reserving thru orbitz with friends because of a musical that was running at the Fisher Theatre. I was leery about the hotel after reading alot of complaints about its environment. It wasn't bad although elevator malfunctioned putting me and my friends in suspense. They did listen and heeded to our issues.I saw no traces of mold in the bathroom, but the HVAC issue does need to be addressedd making the rooms so hot. I was also leery about the customer relations from past postings. They may no longer offer complimentary airport shuttle, they were very disability friendly and quick to assist me during my stay there.Although it's not a palace, I would recommend it if you were in town just to see a performance at the Fisher Theatre considering the sterling proximity. However, I won't recommend it if you're looking for complimentary airport shuttle/continental breakfast.
The hotel is ok. I was told that it wasn't the safest neighborhood but I dont always take those comments seriously. It sure was near the conference venue (Wayne State U.) so that was convenient. The front desk service varied. Room service breakfast was fine. The heating/cool I think didn't work; the controls were rather primitive. The hairdryer in my room was ancient, and kept skipping, and then stopped working altogether. I got a new one easily enough, but it was irrititating.
It's definitely not 4 stars. Concierge was helpful and nice as staff was in general, though it wasn't as polished and organized as one might expect. Staff kept interrupting the front desk with questions when I was trying to talk to the receptionist.
Old, elegant hotel in odd location
Stayed here overnight on business - this is an old hotel, charmingly run down and very pretty from the outside. Rooms too were aging but comfortable. The location is odd - in the middle of a weird area. Staff was lovely, helping me with directions and were very friendly. Given the dearth of reasonable hotels accessible to downtown, I'd consider staying again.
We were supposed to stay at a hotel downtown, but they had a major water problem so they moved us to Hotel St. Regis. We were on a non smoking floor, but all you could smell was smoke from the other rooms.
The bathroom shower was dirty. The pillows were like rocks. I would not recommend this hotel.
After reading some negative reviews on Hotel St. Regis Detroit, I was a little apprehensive when we received this reservation through priceline.
From the moment we arrived, I was very pleased. The staff was excellant and very friendly. The food in the restaurant and room service was not only delicious but the price was outstanding.
The website indicates they have recently renovated which may account for the difference in opionion that I have versus the past reviews. I feel this is a great hotel and would definately stay here again.
Fine at the time, suffered later
The hotel is okay, but valet parked my car in a ticket zone and didn't inform me. Now that I'm trying to get reimbursed for the ticket, I can't get any service at all.
Beautiful building, poor room
I needed to stay near Wayne State University and the St. Regis was the closest option. The room was small but reasonably clean except for the shower which was moldy. The bed was one of the worst I have slept on, with springs that could be felt poking through the extra-soft matress. As has been noted in other reviews, Detroit's "New Center" area is a rather scary neighborhood after dark so apart from the Fisher Theater there is not a lot to do in the immediate vacinity at night. The next time I need to stay overnight in Detroit I will not consider staying at the St. Regis.
Iffy Service, So-so Accomodations
Stayed at the hotel for a weekend. Did not receive requested wake-up call one morning. Elevator nearest my room was not working properly. The exercise room was "out of service." I also had trouble getting food in the restaurant. I got three different answers on when the restaurant closed from three different staff members.
The room itself was clean and comfortable. The overall location of the hotel is somewhat isolated on the weekend. There was no one is on the street at night. It might be better during the week, but the area looks like it is populated with city offices, so may be not.
If you simply need a clean, decent room. This is OK for the money. If you are looking for amenities, keep looking.
Nice place, odd location
You can see, just by looking out the window at the old General Motors building that this was once a great location. No doubt this was the place for General Motors business guests to stay.
The proximity to theaters is also quite nice.
That having been said, there's not much else to look at, outside of the hotel, that is.
The building was lovely and my room, though somewhat spartan compared to the rest of the building, was tasteful, clean, and comfortable.
The lobby areas were very nice.
The staff were quite helpful and friendly.
They do however, have a different idea than I do, when it comes to picking out "not really expensive" restaurants.
All in all, I'd recommend it.
TripAdvisor Reviews St. Regis Detroit
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