Super staff

Great location, lots of charm, great service, friendly staff - we loved it

...great sevice, clean facilities

....I could not disagree more with the customer who complained about the service at Hotel St Michael, in Prescott, Az. We have attended many functions over the years at that facility, and found the service and attention to detail superb! The historical nature of the building adds to its character, while at the same time the facilities are clean, and the kitchens new. The rooms appear to be recently renovated, and the location can not be better - right in the heart of the downtown Prescott business district! There cafe is widely reputed to be the best in the area, and the locals gather there ona regular basis. Repeat business is evident. We have stayed in several room, and have used their banquet facilities - very well done, and quite clean.

Best place in Prescott

The people at Hotel St. Michael are very welcoming and friendly. The elevator is a trip! Scott and I went and stayed at H.S.M. for our third date. We fell in love with each other and with Prescott while we were there. We've been back several times since! We love you HSM!

Average but great location

The hotel was just plain average and very old. Breakfast is included by way of vouchers to use in the cafe next door ($7.20 for each person).

The location is fantastic being literally around the corner from Whiskey Row.

If I were to stay in Prescott again I would probably try another hotel.

Amazing service

Making our reservations at the last minute, We were worried that we might not be able to make the 4th of July events in Prescott. With the help of friendly desk clerks, we were able to not only get a room, but one that came with a FULL hot breakfast. We were AMAZED.........Hotel staff was great, rooms were small, but clean, prices were reasonable and and the staff outshined a 5 star Hotel!!!! The breakfast was WONDERFUL!! Expecting a roll and coffe, A full line menu was in place , and we were able to enjoy any meal that was on it!!! the Resturant staff was freindly, professional and very, very busy on the morning we were there, but by the service we received, we felt like we wre the only ones there.. We will make this our place to go from now on!!!

Bad Customer Service

We had our daughter's wedding and reception at St. Michael's. It was western/victorian themed wedding for which that hotel seemed perfect. We had total trouble. First we had rooms reservred 2 months before the wedding for the bridal party and they got those messed up. They were changing rooms on us while the girls were getting ready that morning and did not keep a list of which rooms we were given. The front desk was totally rude and unhelpful. At 1:30 am, half the wedding party did not know which rooms they were to sleep in and the front desk not only was no help but were rude. They wanted to start calling guest rooms at that time to see who was in them and would not call the lady whom handled the wedding. We had people who had been drinking who were saying they were going to drive home. The end result was they told the groom that "to bad. that's the way it is" to which his fustrations reached a boiling point and he got angry. When he decided to leave the hotel with my daughter and started upstairs the front desk employee stayed right with him yelling and arguing. When he warned him to back off he called the police. Not only did the wedding party have trouble with the front desk , a lot of our guest did too. Many of them have told me that the front desk was rude to them from the time they checked in. One would think that if you are spending that kind of money and also bringing in many guest to the hotel, that the treatment would have been better. They made thousands of doolars on us that night! The ambieance is perfect but the service is really lacking at this hotel and I would advise everyone stay elsewhere.

Loved the atmosphere!

Wanting to get away for the week-end, my friend and I decided on the St. Michael Hotel almost as soon as we walked in the door. With no reservations, the front clerk was most helpful in finding us something affordable. In addition, a full breakfast the following day made the deal even sweeter! The room was most accomodating, clean and felt friendly. We especially enjoyed the historic ambience which truly reflected the heart of Prescott. As soon as we can afford another week-end trip, we will be returning to St. Michaels.

Great hotel in top spot...but....

Booked ahead and stayed at the St Michael with my family. The hotel was everything we had hoped for and more - an historic very friendly good value establishment in a great location. The full breakfast in the cafe (included in the tarriff) is excellent. However there is one major (recent) problem. A Karaoke Bar has opened in the attached building and music thumps through the hotel rooms until 1.00am, after which the guests spill into the park opposite for another hour or so. The Karaoke is wedged right between the St Michael and the historic Palace Saloon - it seems incredible that the city could allow such a development in such a prime historic location.

Dark Dumpy Rooms

Hotel St. Michael has a great location in downtown prescott. Their rooms are surprisingly marginal. I was expecting much more. I had one of the nicer rooms overlooking the courthouse square. Boy, that was a joke. The bed in the room looked like it was new in 1900. The walls and carpet looked like they hadnt been cleaned in 20 years. I would say you get what you pay for but the room I was in was $79.00. Im sure glad I didnt stay in one of the cheaper rooms. This hotel is anything but quaint. In all honesty, the nice part of the stay was being able to hear the live band in the bar next store.

A little piece of history

When making the reservation, I had a mental picture of the Hotel St. Michael being an old house converted to bed and breakfast. What a pleasant surprise! One of the more stately buildings on Whiskey Row rebuilt after the fire in 1900, the hotel is three stories tall and has many rooms. Each room has its own charming style; it felt like I was going back in time upon entering my room. The rooms were clean and comfortable; the front desk was wonderfully friendly and helpful, even remembering my room number the next morning! The only thing to keep in mind is the "continental breakfast" is a croissant and cup of coffee so if you have a big day of antiquing, stop somewhere for a more filling meal!