Grand Hotel Santa Lucia
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Historical Traveler Reviews Grand Hotel Santa Lucia Naples
Five Star Building, Six Star Prices Three Star Service
We stayed here for six days in mid february. The Hotel is gorgeous, the rooms execellently furnished and decorated and the public rooms full of Italian Style. Get a room facing the sea. Side rooms look out over the streets and are noisy at night.
The rooms dont have coffee or tea making facilities. room service coffee for two will cost you eighteen euro which is about 25$. The bar immediately around the corner will serve you for 2 euro. A small bottle of mineral water from the mine bar is about 4 euro. A good meal for two in the restaurant with wine cost us about 120 Euro and we didnt go overboard. Just around the corner are some good restaurants for half or a quarter of that price.
To my mind, the difference between a four and five star hotel is service. What the Italians know about style is the opposite of what they know about service. Virtually everyone at the hotel (one waiter excepted) had the attitude of you were here for them not the other way round. When you are paying this much then you expect a little more. For a while this attitude is fun and part of the napoli experience. Towards the end it started to become an issue.
Myself and my husband stayed at this hotel for three nights at the beginning of January 2005. Having read the very favorable reviews on tripadvisor we booked through the hotel website the day defore we travelled to Naples from Rome. When we arrived they had no record of our booking and so gave us a junior suite for the same price as the deluxe room we had booked. Our room was very large and comfortable and had a great jacuzzi bath. Incidentally, another guest was checking his family in at the same time and the hotel had also made a mistake with his booking but accommodated him by giving him two rooms for the price of one triple. (I don't know how they would have resolved these problems if they were completely booked out.) So the staff are disorganised it would seem but very accommodating and were very helpful with any queries we had with regard to train and ferry timetables. The buffet breakfast was very good and the hotel is well situated to take advantage of promenade walks and Antonio and Antonio's delicious pizzas nearby.
Choose room type carefully
I booked a 'superior' room on the internet, under the impression that it was better than a 'deluxe' room. Be warned, the superior rooms though well furnished are small and claustrophobic. We were shown another room which had a side view towards the ocean - also disappointing. Finally the duty manager, Pietro, put us into a delux ocean view room at no extra charge because of the misunderstanding. This was fabulous - spacious with two double windows overlooking the Bay of Naples. The only rooms to take in this hotel are the deluxe (or above) ocean view rooms. Normally around 380 euros a night.
Another thing to remember is that Italians eat 5 course meals because every course is miniscule. Our lamb in balsamic with green beans and potatoes consisted of two tiny loin chops, one new potato quartered and five green beans. Again the waiter was wonderful when I complained of still being hungry and organised a special dish from the kitchen for me again at no extra cost. We were impressed with the willingness of staff to be accommodating and do whatever it took to make one's stay 'special'.
Great hotel, bad staff
This hotel was the last stop on a two week European vacation for my partner and I. The hotel is absolutely beautiful, the rooms were fabulously clean and spacoius, the balconys on the front of the hotel have a wonderful view of the sea. The hotel is also conviently located across the street from several nice restraunts. Why did I give it only an 'above average' rating rather than an 'excellent', well that is mostly due to the attitude of the staff. When my partner and I approached the front desk to check in, the guy handeling our check in hesitated and and literally said "there has been a mix up and we have placed you in a room with only a king size bed, one moment and I will change you to a room with separate beds". When my partner told him that a king size bed is what we wanted, he just sort of sneared and continued with our check in. A couple of days later we inquired aobut the days weather to a totally different guy at the front desk, asking if it was going to rain that day. His reaction was to look out the window, give us a very short 'maybe', and turn back to what he was doing. Now, I don't know if it is just me, but when I am paying close to 500 euros per night (you do the math for the exchange rate) to stay in a five star hotel, I expect to be met with a pleasant attitude. I can honestly say that during our stay the nicest person we met in the hotel was one of the housekeeping staff, who we ran into in the hallway one morning on our way out. She greated us with a very warm 'good morning, have a great day'. So in short, even though the hotel is a gem in the middle of filthy Naples, next time we will stay in Sorento.
My wife and I spent the first four days of our honeymoon at the Santa Lucia. We loved Naples and we loved this hotel. Our room was on the fifth floor with views across the bay and onto Borgo Marinaro. The location was superb and we were sad to leave after four days.
Still One of the Best in Town
Just got back from 4 days in Naples. For those seeking "Four Seasons" standard luxury (at extra expense), you should look at the Grand Hotel Vesuvio (a "Leading Hotel of the World" registered property). But the Grand Hotel Santa Lucia (along with the Excelsior, a Westin property) is among the 3 best in town. Coincidentally, these 3 hotels are located on the waterfront right next to each other in a convenient (and generally safe) part of town on a picturesque marina overlooking a 2000 year old castle! The Santa Lucia has wonderful rooms (especially the 5th floor), many with views over the Bay of Naples, including views of Mount Vesuvius and Capri. I don't know about the other 2 top hotels mentioned here, but the Santa Lucia has wonderful helpfull staff and that made all the difference for this visit. I recommend this hotel highly and will definitely return. By the way, street crime is still a problem in parts of Naples and we were told by the taxi driver that Rolex wearers are high risk. We observed some young men who attempted to relieve a tourist of his Rolex outside the hotel.
Absolutely loved this hotel!
We stayed here for 2 nights in June 2004 after reading recommendations on this site and having stayed at the San Clemente Palace in Venice which is part of the same hotel group. We got a great deal from the hotel group's website (search for thi hotels) and paid a little extra (only about £10) for a deluxe room with guaranteed views - well worth it. The view from the 2 balconies was great - looking over the harbour and Castello dell'ouvo. This was exactly the kind of view I had imagined and hoped from a hotel in Naples. Staff were excellent, as was the breakfast and bar. Even my boyfriend loved it, and he's from Naples!
I arrived with a group of 16. It was a WELCOME after over 10 hours of traveling. This was my 1st time to Europe. The hotel was very pretty, the Bell Hop helpful to all of us. The property however, was under renovations as there were workers in the lobby on ladders plastering and painting.
There were two of us in the room, there were split twin beds-two separate beds with king sheets. I like my sister, but would have preferred a little space. The staff was very pleasant and friendly even if they couldn't actually help, but you never felt put off. I would recommend this hotel with the beautiful water view. The breakfast was one of the best I had while in Italy. My next trip to Napoli I would stay at the Grand Hotel Santa Lucia again!
We arrived at the Grand Hotel Santa Lucia from Capri for our overnight stay earlier than planned, due to rain. After a hectic, but expected taxi ride, we arrived at the Grand Hotel Santa Lucia and received a warm welcome, an unsolicited upgrade to a junior suite with glorious views( the jacuzzi was not working but the management informed us of this when he asked whether we would like the upgrade - the shower worked so there was no problem). The front desk was very helpful in planning out our limited time in Naples with respect to museums, restaurants and maps. They informed us that certain churches were open only during that month (May) and that we shouldn't miss the opportunity to see the sculpture of the "Veiled Christ "--spectacular! We had a wonderful afternoon, a complimentary drink in the hotel bar when we returned from sightseeing, and a wonderful evening enjoying the view from our balcony. The management also left a little piece of pottery as a souvenier in the suite for us. We have nothing but wonderful memories of the hotel and its friendly and accomodating staff. (May, 2002)
The Grand Hotel Santa Lucia was the best choice I could have made for a romantic anniversary/birthday surprise. The view from our balcony: Vesuvius to the east and Bay of Naples to the west was breathtaking. The accomodations were plush and decadent right down to the 2 person + jacuzzi bath in marble! The waterfront neighborhood was magnificent and many locals strolled along the harbor for their afternoon promenade. The area of city away from the water was quite intimidating. Road traffic seemed to be lawless with motor scooters and cars racing from one light to the next (it they stop at all!). Many neighborhoods were quite run down and desolate. All in all, Naples (Pompeii, and Amalfi Coast) is definitely on my list to revisit in the near future.
TripAdvisor Reviews Grand Hotel Santa Lucia Naples
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