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How has this hotel rated in the past?
- Continental Breakfast
- Free High-Speed Internet
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Historical Traveler Reviews Hotel Royal New Orleans
Absolutely the WORST!!!!!!!
This truly is the worst hotel I have ever stayed in. DO NOT think what
you see on the website is what you will get. The website portrays the
hotel as a beautiful, posh, romantic, boutique hotel. The actual hotel
is the biggest dump I have ever seen. I felt like I was staying in a
place that rented by the hour, not the day!
Just to mention a few of the dissapointments of this place: Upon check in, we went to our room to drop off our bags. When I opened the door and stepped inside the room, I immediately realized that this was NOT what I'd seen online. The matress was old, STAINED, and worn out, the furniture was mismatched junk, the carpets were filthy (If you waled on them in your bare feet, your feet would literally turn black), and the bathroom was so small you couldn't even turn around in there. Also, the tiny shower was filled with mold and mildew.
When I turned the bedside light on, the bulb exploded and sent glass flying all over the room. I immediately went back down to the front desk to inform the clerk. She said she would sedn someone up immediately to clean it up and fix the lamp. No one ever came. We finally cleaned the broken glass up ourselves the next day.
Their is no maid service in this hotel. The room was never cleaned during our stay and towels were never replaced. We had to go down stairs to the front desk to get towels when we needed them, because when we called to have them brought up, they never came.
Parking was a joke at this dump. We paid $20 a day to park our vehicle in a tiny lot. After we parked our car, the hotel had other cars come in and double and triple park around us. We missed a tour we had paid for becuase when we went to get our car out of the lot, we realized that we were blocked in. When I aske dthe desk clerk if the blocking cars could be moved, she siad we would need to wait until 3 PM. It was 11:00 AM at that time. Rediculous.
When I returned home, I sent an email to the hotel management explaining the mutiple problems and never even got a response from them.
I would highly recommend you run from this place, but if you decide to stay here, just be warned that it is nothing like the website and the management and staff couldn't care less about you during your stay. Good luck!
We arrived at the hotel at approximately 1:30 PM, and there was no one at the hotel desk. We asked one of the maids where we should park our car, she told us that she didnt know, she would try to find out. NO ONE AT THE HOTEL knew where the hotel parking lot was. About an hour latter, someone showed up to check us in. The person (female) had on no uniform, no nametag, or anything to identify her as a staff member. However, she did tell us where to park our car, and gave us a key to our room.The bellman helped us with our luggage, and showed us to our room. There was no elevation, so we had to carry luggage up two flights of steps. Our room was in an apartment building adjacent to the hotel (up another flight of steps.) Once we went through the hallway maze, we finally arrived to Unit 5. I am not a meticulous person, all I require to be happy is a clean bed and bathroom, neither of which we received. When the door opened, my eyes immediately filled with tears, it was horrible. The room/suite was old, musty and decorated with old (not antique) thrown-out junkyard furnishings.·OVERALL: Dirty/old Carpet (which was never vacuumed during our stay.) ·KITCHEN: The kitchen had an avocado green stove, a white refrigerator, a very dirty sofa (that looked as if they found it in a dumpster); black and white linoleum squares tiles (which were NEVER MOPPED.) Two coffee mugs (not matched), 1 pack of decaf coffee, but no coffee maker; ·BATHROOM: No Jacuzzi tub as promised; Dirty shower stall which had a handful of brown hair in the drain when we arrived; Missing Floor tiles; No toilet tissue dispenser, (the rolls just sat on the back of the toilet); and no hot water in the sink/face bowl. ·BEDROOM: The bedspread and dust ruffle were old and filthy; the lampshades were filthy and covered with a thick layer of dust; one of the pillows did not have a pillowcase on it; the fireplace mantel was covered with a layer of dust. The curtains in the bedroom were see-through lace, so you could see into the room at night there was no shade. ·BALCONY: In order to get to the balcony you had to open the window (a two-person operation) and place a cut-off broomstick in the opening to keep it open. The double paned glass was also cracked on the inside, which was a safety hazard. ·HOUSEKEEPING: The sheets were not changed unless requested; the room was never vacuumed or dusted; you had to wait for them to wash to get towels. The maids and bellmans uniforms were old, dirty and wrinkled.Overall, we were very disappointed with the hotel and our stay. We spoke with several other guests at the property, and everyone we spoke to was displeased with the hotel. Therefore, our experience seemed to be the norm, not the exception. We now understand why the hotel requires pre-payment, for had we not prepaid, we would have gotten back in our cars and drove back to Houston.
Do Not Stay Here!
Beware of the rather deceptive business practices at the Hotel Royal.I recently called the Hotel Royal to inquire about a reservation for two nights. The woman who I spoke with told me that there was availability for $150.00 / night. I inquired about the room and the hotel and proceeded to make a reservation. Then I was told that the reservation would require a 50 percent deposit, or in this case, $169.50. I then specifically asked if I cancel this reservation, would the $169.50 be credited back to my account. I was told: YES, just as long as you cancel the reservation at least 30 days prior to your arrival. Nothing more was ever stated about the Royal's cancellation policy.Less than 24 hours later, I called to cancel my reservation after reading numerous complaints on the Web from previous guests of the Hotel Royal. I spoke with the same woman, who now said that she does not know if I can cancel my reservation. She then read mefor the first timethe Royal's cancellation policy. She said that I would need to call the manager the next day to request a cancellation.The next day I spoke with the General Manager of Hotel Royal who was very short and inconsiderate, saying that I could not cancel my reservation and would need to take it up with my credit card company.You really can't get more deceptive than lying to your potential guests. So stay away
Do not go to this Hotel
The absolute worst hotel experience of my life. Clothes actually got stolen out of my suitcase by the hotel staff, and the manager was rude, and indifferent about this. Not only was nothing done, but then to add insult to injury, they actually charged us for an extra night for having our stuff taken. The rooms were not cleaned, the sheets were threadbare and had cigarette burns on them. The tub would not drain, and there were no clocks or lamps in the room. The staff was incompetent and couldn't explain the bill to us when we checked out.
Our wake-up call was 20 minutes late, and when they finally did call, they tried to convince us it was 5:30 instead of the 5:50 it said on the television news station. Maybe that's why there weren't clocks in the rooms. If you go here, make sure you lock your clothes in the safe!
Bring a plunger!
Totally misleading website! Overflowing toilets, Boarding house - not luxury- rooms, missing clocks, towels, etc. Not clean, No mattress pads combined with ill fitting sheets on a mattress that should have been retired years ago. However, absolutely beautiful courtyard with fountain - where we spent most of our "off" time. Front desk nice but not empowered or stock with basic supplies. Oh yeah - bring your own dryer and alarm clock....and maybe pack a towel or two...and toilet paper....
Terrible! Stayed Feb. 2003. Filthy. Bugs. Rude management.
TERRIBLE. Filthy. Rude management, always on phone and playing loud rap music with random people hanging out in the tasteless black-and-red lobby. This gave a very unsafe feeling to the place. I have gone to New Orleans at least twice a year for the past 10 years...and this USED to be the most quaint, wonderful place to stay--complete with southern hospitality, charming hosts, inviting courtyard, and clean, well-appointed rooms. It is now a HUGE disappointment at best. We stayed in February, 2003. Even the carpet in our room was ripped and stained all over, with mold all around the perimeter of the room, and WET for the ENTIRE 3 nights we stayed from them cleaning it right before we checked in. (And we had reservations many weeks ahead, so it was no surprise that we would be staying in this room.) Alas, one more treasure sunk. Spend your money and time somewhere else!
I was treated like a queen at the Royal!
I just returned from a wonderful stay at the Hotel Royal, I have read all of the reviews and I can not believe this is the same place. The location of this hotel is spectacular one block from Bourbon Street! The noise was not a problem it can be noisy but in the French Quarter noice is everywhere. I did have some small problems with my stay but when I addressed them to the staff I was accomodated! I will be back!
Go someplace else
I ended up at this hotel after having my reservation screwd up at another hotel owned by the same owner. No towels for the first 24 hours. No drinking cups. Need I say more?
IIndiscriminant room changes!!! Watch out!
I can't believe what happened after my booking!! I made plans to finally stay in a hotel IN the Quarter during one of my New Orleans visits to feel the ambience completely, and made sure it was a room with a balcony. This balcony hangs over Royal St. which suits me real well - pretty area, not too loud. Busy time of year during this booking (French Quarter Festival) and the 2 other hotels i had hold a room for 24 hours while i searched online through many sources leading me to pet friendly with a balcony - off Rampart St., left me with little options doing this booking just 2 1/2 monthes prior to arrival. I went with "Rue Royal", gave up the other 2 - which certainly would be booked by now because, 1 month later checking on my reservation to make sure nothing strange happened to it, they took my $ for room #19 (balcony room) at time of booking by telephone and i find out now its been applied to a completely different room in the interior - no balcony! Hows that for changing the face of an adventure! Without notice to me! Insult to injury, try asking politely of the "manager"(?????!), Scott, who is at his passive/aggressive best when he hears a client got screwed and goes mute on the phone, answering occasional questions with only "Don't Know..", and offering nothing else. Very, very odd operation. Now i have some slick paper work to look forward to to get me credit card creditted. Thanks for the experience and lost year visitting this event. The city that doesn't care? Hmmm
I have stayed in hotels all over the world, and this was absolutely the worst I have ever experienced. Our "two bedroom suite" was a third floor walk-up. One memeber of our group was in a wheelchair but we were never told this. The shower was cold only the first night, then after repairs, it was only scalding hot. There was almost no light in the bathroom but they were out of lightbulbs, We got one roll of toilet paper and had to wait days for more. There was a coffeemaker but no cups. The rooms was never cleaned, nor were the towels replaced until the third day of our four day stay. The TV could only be turned on by sticking your finger inside where the power switch was supposed to be. Management simply said they were working on our repeated requests for service. Of course, there were absolutely no amneities.
TripAdvisor Reviews Hotel Royal New Orleans
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