Royal Azur Thalasso Golf
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Historical Traveler Reviews Royal Azur Thalasso Golf Hammamet
Another brilliant holiday
We have just returned from our second stay at the Royal Azur Hotel in Hammamet, having spent a week there last year. This time we went for a fortnight, which probably tells you that we like this hotel!
Although not really a 5-star establishment by European standards, the hotel is comfortable and clean. Its biggest asset, however, is its staff, all of whom are friendly, polite and hard working.
The Royal Azur is the perfect place to go to chill out round the pool but if you wish to venture a little further afield, Hammamet is within walking distance or you could take a very inexpensive taxi ride to Yasmine Hammamet or Nabeul.
The hotel is part of a complex of 3 and you can partake in any of the entertainments throughout the complex. We learnt a little Arabic at one of the daily lessons but if you prefer to be more active there is table tennis, aerobics, etc.... Really something for everyone.
We cannot fault this lovely hotel and will certainly be returning.
The worst holiday of my life!!
On arrival to the hotel the entrance seemed quite impressive although being a 5***** I would have expected our luggage to be taken from the taxi into the reception for us!! I was aware from reading trip advisor and seeing pictures of the accommodation that the room wasn't modern however, I did expect the bathroom to be clean. This was definitely not the case (as you can see from the photos). Neither, the inside of the toilet or the bath were cleaned once during our stay, it was quite disgusting. One evening towards the end of our short and unpleasant stay I had an upset stomach. As you do I chose to clean the toilet bowl after and heaved at what I saw inside the toilet brush bowl!! This is not what I expect from a 1***** property never mind a 5****. The bathroom stank of damp because there was no extractor fan or window and the extremely long and dirty shower curtain got soaking wet during showering and was covered in mould. The toilet was situated so close to the B Day you couldn't even sit on the toilet seat (although looking inside the bowl you wouldn't have wanted to anyway). The actual room was only hovered once during our stay and I don't believe the bed throw, which was stained had ever been changed!
Our experience with the food (apart form breakfast where we stuck to pancakes) was dreadful. The food was served cold all the time, even if we arrived to dinner as soon as the restaurant opened. The lunch although not included in our half board price wasn't much better although I did have the pleasure of eating next to a large quantity of dead flies on the window sill to next to my table. Is this 5***** standard? I don't think so.
All the spa favciities are at a charge and the staff were most rude.
Unfortunately, we had two days of rain. During this time there was no entertainment put on for guests in the hotel. There was no entertainment during dinner as I was told (belly dancers, etc...) in fact in the evening at the bar there was not even a decibel of music. Again this is not what I expected from a 5***** establishment.
The resort itself was dead and i wouldn't reccommend it to females travelling alone as the population in that area seemed to be predominantly male and didn't feel safe!!
If you want to have the worst holiday of your life than stay at the Royal Azur.
We stayed at the Royal Azur last summer Half board for two weeks, and were slightly worried as to what the holiday and hotel itsef would be like as we don't usually stay in hotels preferring villas. The hotel welcomes you with a beautiful entrance and the rooms are great too. We had two rooms for 5 of us which were ajoining with a sea view which were spacious and clean. Maid service regular and thorough. We had a slight problem with the air conditioning and it was repaired almost instantly.
The pool is lovely and is cleaned very night. The lifeguards and pool bar staff are all friendly (although drinks are over-priced and you are better off sneaking some in from the local shops!!). There is a slide which kept us all entertained (including my mum!!) and there are easy access steps down to a lovely beach which we hardly ever went on because we loved the pool so much!! However we did go on Big Mable (3 times)an inflatable raft on the beach which was great fun :-D
Evening entertainment is slightly....odd but nevertheless they did try :-D Also the Bel Azur and Sol Azur, the neighbouring hotels provide alternate entertainment.
The food was great, they were even cooking shark at the grill one night!! Everything is fresh, so much to choose from and the restaurant itself was lovely. You can have lunch in the hotel but we walked out the gates and there was a nice place just down the road which was reasonably priced.
The buffet breakfast was also great with everything from cereals and cooked food to crepes smothered in honey.
The reception staff are helpful but do seem to lose the power of speech if you report any problems. It's best to take a french phrase book with you but some only speak Arabic.
Hammamet town itself is a bit dodgy with very young kids begging and loads of jasmine sellers. Lots of phrases such as "cheapest Asda price" when they are not cheap at all. Walk away if they get too pushy and they will knock the prices down. Also beware girls who have blonde hair blue eyes, we got plently of offers to trade our daughters for camels!!
Yasmine Hammamet is the new part not too far away in a taxi which are cheap, worth a visit the medina is nice. We only disovered it towards the end of our holiday so couldn't explore it fully.
Tunis is a good day out however the VERY small hot busy markets are a bit of a pain. Alot of people pushing and stepping on toes!!
I would really recommend this hotel, we had a great holiday and are hoping to go back again soon!! (see my photos)
Not a 5 star hotel!
We stayed at the Royal Azur for one week at the beginning of May and were not impressed. Be warned! Whatever the holiday brochures say - this hotel is not of 5 star standard. The lobby is large and must have one time been impressive but is now tired and worn. The reception staff are rude and unhelpful. A large screen TV is constantly on in the reception bar. Rooms are kept clean with efficient housekeeping - one of the good points - but rooms are tired and dated. The food in the restaurant is plentiful and good with a wide choice for every taste . Service is buffet style but table clearing between courses was very inefficient. Most mealtimes were chaotic. Often it was impossible to find clean cutlery or dessert dishes. On one occasion a 'manager' saw fit to berate a young waiter very loudly and publicly in the dining room. Not a very professional way to deal with staff and certainly not a nice experience for clients. The pool area was OK but the pool was absolutely freezing - maybe it was too early in the season. The beach is scruffy! All in all not to be recommended if you are expecting a smart, relaxing 5 star hotel.
A delightful hotel
We have just returned from a super week at the Royal Azur in Hammamet. Everything about the hotel was first class. We arrived quite late and very tired but our reception by the hotel staff was warm and extremely helpful. A meal was sent up to our room as we had missed our evening meal. Our room itself was great, loads of space, quiet with a good view over the pool and sea. The room, bathroom and seperate WC were kept clean and fresh throughout the week with regular changes of linen and towels. There was masses of storage space with a safe (no charge). The mini bar was large enough to keep our ownwater and other drinks cold. The air con worked brilliantly.
The public areas of the hotel are up to the same standard. It may be that the hotel is showing its age in a couple of places but to be honest we felt it had a real sense of character and there was nothing we could fault. Outside the pool and gardens were excellent and as the Royal Azur is linked to two sister hotels there was planty of space to wander and the opportunity to get a change of scene if you need it. We were more than content to stay put though.
The food both at breakfast and in the evening was as good if not better than any we've had on holiday. Loads od choice, all well cooked and hot! At breakfast there were freshly made omlettes and pancakes made to order as well as the usual stuff. Iin the evening freshly grilled fish, meat or other local speciality were prepred to order as well as a good selection of meat,fish and salads. Both meals are self servce but the waiters were more than happy to help if needed. The wine list has a selction of good local vintages.
For lunch (if you actually need it!) there are two restuarants to choose from, one in the Royal and the othe down on the beach. The one on the beach is in a super location on a little headland with the sea on three sides. Both are reasonably priced. (Thye places over the road are fine too)
The beach itself is fine with plenty of sunbeds, shade and waiter service. The swimming is excellent.
Throughout our stay all of the hotel staff were aboslutely fantastic from the porter who helped us in off the coach, the reception staff and the charming and friendly waiters. The staff are one of the hotel's real strengths. We honestly can't praise them enough.
There are reviews on this site and others that describe situations and experiences at this hotel that sound awful. For example one describes an attempted break in by a member of staff. The simple explantion for this is the daily delivery of a newsletter giving details of the weather forecast and the entertainment at the other hotels. We didn't see anything negative and none of the people we spoke to had anything but praise for the staff.
If you go to Tunisia you have to be prepred for it being a differen t sort of holiday to the usual Mediterrenean destinations. Tunisia is a very poor country and tourists are seen as big chance to make money. Getting out of the airport is a case in point! At resort you will be approached to buy stuff or go on trips and camel rides. Unless you actually want to buy or go on the trip just say no, don't get drawn into a conversation and you'll be fine. At the hotel there is no hassle at all.
We had a great time and wouldn't hesitate to go back.
Left after a day
As soon as we got to tunisia we realised the place wasnt for us, if u are looking for a peaceful holiday destiniation do not go here. At the airport we were immediatly hassled by tunisian men for english money, after a while this got extremely irritating. When we got to the hotel we found the staff extremely rude. We also found that although the pool and beach are nice, you cannot relax without the staff or locals pestering you for money or to try out the tourist attractions. The staff were extremely rude when you were on their premises, I was barked at by a waitor who kept trying to touch me. I felt that although this may be their culture, you do not expect it when you are by the pool or in the hotel. To make it worse one of the staff tried to break into our hotel room in the evening. They were unsucessful as we were having a nap in our room at about 8.3-pm which is when the staff thought we would be having dinner. We knew it was a member of staff as they tried to get in using a swipe card, however we put the chain across the door which meant they couldn't get in. In the end we got a flight home the next morning, this place is not the kind of place for a relaxing holiday.
Would not return
The first impression is one of luxury, with an impressive marble lobby. The rooms are clean and spacious and cleaned daily although the towels would often not be replaced until the evening. A television is in every room but unless you are multi lingual you can only watch CNN The food was excellent and a good variety offered. The pool was pleasant although freezing, but the heated indoor pool was excellent. If you are looking for a hotel that offers an exciting night life, do not go here as your evening entertainment is restricted to the hotel and it becomes a bit boring.
Our biggest complaint about this hotel and it is the reason we would not return is the attitude of the staff on reception. We have never met such a rude and unhelpful team. They do not know the meaning of customer service, and everything appears to be an effort. This seemed to be a common complaint amongst the English guests.
We visited this hotel last yr and are looking forward to visiting again later this yr. We went with our 5 year old son and even though there was very limited facilities at the hotel for him, there were ample at the other hotels in the complex. This gave us the best of both worlds. A few quiet nights around the bar playing cards (and able to get a good nights sleep without the noise of a disco) and also mini club disco and entertainment at the other hotels. This meant that when he had had enough and needed to catch up on some well needed sleep it wasn't a problem. The staff were very friendly with us all and didn't in any way make us feel that a young child should not be there.
All in all best holiday and certainly the best hotel we have visited in Tunisia. You either love it or hate it. We must love it, considering we keep going back year after year. It took a while but we have found a really gem in the Royal Azur.
Good hotel but not 5*
We visited this hotel as a last minute deal. when you first arrive it looks magnificent and from its facilities alone it does earn its 5 star rating. however, as pointed out below the (half board) food is not what you would expect from a 5* hotel (we only stayed 5 nights including New Year's eve).
the Azur is multi national so if you wish to have an english speaking environment, you may struggle here, so I dusted down my school girl french and managed to make myself understood.
I think its position is Ok however, the Yasmine area of Hammamet is new and has been designed to meet tourists needs.
What a superb hotel
I cannot praise this hotel enough, We went out over the easter period for a family holiday and stayed for a week for approx £1400 for (inc flights) a total bargain for 4 people.
On arrival in the hotel we were greeted with complimentary drinks and they happily agreed to open a kitchen to provide us with some sandwiches even though it was very late (our coach had broken down on the transfer from monastair, which was an amusing little annoyance, but very well handled by the first choice rep an a side note).
The firsty thing that strikes you was the gorgeous internal architecture of the lobby, all sculptured and painted marble with a lovelly little fountain in the middle. There was plenty of seating and a swarm of proters were there to take us to our rooms.
The rooms were very clean and had ample facilities for a 5* hotel (including a fantastic powerful shower that effectivly massaged you, always a good thing in my opinion), and a free safe for your belongings if you wished to use that.
Food in the hotel was second to none, there was always a good selection of dishes that could cater for any taste, and if you did not find something that met your requirements the chefs would always try to accomodate your needs as best they could. Breakfasts were always hearty and i did notice they had a lot of specialist foods catering for alergies, diets etc, although i was not that worried about that, i thought it was a very good touch.
The pool area was always spotless and there was more than enough sun loungers and umbrellas to provide shade in the heat of the day. All arranged by a nice tunisian guy who would always supply you with cushions and towels without any charge (although at the end of the holiday i did give him some money for his efforts).
The hotel was always well staffed and a waiter was always within 'hailing distance' should you need anything and would always offer to charge it to the room if you had your key. The hotel also offered a full range of very good excursions to various historic sites for when you wanted to see the country.
On the whole this hotel was fantastic, the hotel owner came round each dinner to check that everything was to our needs (something i have never seen happen) and if there was a problem, not that we had one but one couple had some issue with their room, he got it sorted immediatly even before they had finished their evening meal. Exceptional service.
I would reccomend this hotel to any traveller looking for a high quality hotel at a very reasonable price
TripAdvisor Reviews Royal Azur Thalasso Golf Hammamet
Travel Blogs from Hammamet
... that sells refreshing mint tea, so we are forced to quench our thirst from a can.
We're flying back to London Gatwick on a charter flight TOM 353 which is scheduled to depart at 12:05 and arrive at 15:10. Insha'Allah.
So after the final supper, the final breakfast. We are treated to exceptional service from the waiters this morning. Breakfast like lunch and dinner is self-service so all the waiters have to do is clear away and lay the tables.
Without being harsh, service at breakfast isn't slow it's nearly non-existent with waiters more intent on chatting with each other than clearing the tables. But this morning we seem to have captured their full attention and coffee ...
Tonight is our last dinner at the Marhaba Palace and so not unexpectedly we receive exceptional service this evening. It's a ritual - which sometimes descends to pantomine - we've seen acted out a few times now. Waiters rushing round guests at their last meal, presumably to ensure that they get a good tip.
So we play our part and let our waiter go through the ritual. ...
Arriving back at the hotel I head for the water dispenser adjacent to the bar and quench my thirst.
It sure was hot out there and unfortunetly I was without money so couldn't stop off for a drink on the road from Sousse.
So after a shower and change of clothes, I was actually dripping wet, I feel a lot better and can genuinely put my feet up!
This morning Sue, Josh and Grace are going cruising on a catamaran out of Port El Kantaoui.
Three hours sailing in the Med is a nice way to relax, especially when the captain drops anchor which means that it's time to go for a dip in the azure sea to cool off. After a refreshing swim the cruise continues and the catamaran head back to port!