Hotel Rex, a Joie de Vivre hotel
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TravelPod Member ReviewsHotel Rex, a Joie de Vivre hotel San Francisco
Close the union square was the hotel the perfect place to discover SF. You get 1 glass of wine every evening.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hotel Rex, a Joie de Vivre hotel San Francisco
Great Hotel! Great Customer Service! Great location!
I can't wait to stay there again! It really is a beautiful hotel. The location is great! Their staff offers excellent customer service! Great rooms!
I'll be Staying Here Again
5* for the price range. The entire staff was great. Front desk was helpful, cheerful, and professional - even though I was tired and cranky. The free wine tasting had just ended, but I was given a coupon for a glass in the lobby bar. The restaurant had good food, great staff, and affordable prices. The king size bed was very comfortable, the room spacious with sofa and seating area. Aveda amenities, q-tips, comfy robes, ironing board, good shower, CD's, SF tour books - all a nice touch. Good location, close to Union Square. I will stay again when I return to San Francisco.
Great location, great value, sweet ambience
The staff at the Rex are so courteous and helpful. Location is fantastic. Rooms are comfortable and quiet. It's not luxurious but it is soulful and homey. Will definitely stay there again.
Great Service, Nice Room, and a Great Location
Excellent, helpful, friendly staff! The entire hotel and our room was nicely decorated and very clean. A short walk to Union Square and a 1/2 block walk to the cable car stop.
The staff really went out of their way to provide us with helpful advice, directions, and arranged an excellent deal on a rental car.
I Left My Heart at the Rex
I found the staff at Hotel Rex, from front desk, bar and restaurant, to be absolutely charming and very professional. My room reminded me of the little hotels I stayed at in Paris, but the decor was much nicer, with a lovely mix of fabrics and lively ceramic lamps. The Aveda amenities are a nice touch, but the comfortable bed was the best perk.
With a great location close to Union Square, I have a new favorite in San Francisco.
The Hotel Rex treated us like royalty...
My husband and I stayed at the Hotel Rex for two weeks in August 2003.
We both loved the hotel. Hotel Rex is on Sutter Street, near the Powell cable car. We had access to the cable cars, MUNI, taxis and buses.
There were good restaurants all around, including one in the hotel. As soon as we arrived, the staff automatically upgraded us to a King Size bed. Although the hotel was billed as "non-smoking", it was very clear that someone had just smoked in the first room we were assigned. We complained and immediately we were put in another room where there was no smoke. (I imagine that they can ASK people NOT to smoke, but it is very difficult to control other people's actions.) Our room was beautiful. The room had high ceilings with crown moldings. The color of the room was Golden Yellow in a palette one would see in Provence.
There was a high quality down comforter on the bed in a striped duvet.
Our sheets appeared to be 100 per cent cotton. The mattress on the bed was very comfortable. We were given Aveda bath products that were wonderful. Any time we ran out, the product was restocked the next day.
The bathtub was nice and deep.Each and every person we met on the staff was very charming and helpful. The maid even wrote thank you notes to us for each tip, which was a nice touch. We felt very welcome. There is a bar downstairs in the lobby. The bartenders were charming with excellent people skills and possessed good humor. In the evening, between 5 pm and 6 pm, each night, we were treated to a complimentary glass of wine, a choice of Chardonnay or Cabernet. The Chardonnay my favored choice. We were also able to order appetizers from a menu and have them delivered to where we were drinking our wine. The food from the restaurant was OUTSTANDING. I especially enjoyed the mushrooms on brioche for an appetizer with the wine. We also ate in the restaurant.
I had some sort of Chicken Mole and my husband had some sort of ravioli. Both entrees were delicious and clever.In the morning, we were given complimentary newspapers. They even had a New York Times the day AFTER the blackout, which was great as we live in an area that was affected by the blackout. Some days we were given a cup of complimentary coffee, but this seemed to depend upon whether or not the staff had time to fix it. The complimentary coffee was NOT an ADVERTISED feature so I am grateful for the days when the staff went out of their way to give us the coffee which was a gracious gesture.
However, the hotel SHOULD have a coffee pot in each room with complimentary coffee. I am an early riser, so I had to wait until the Theatre Two Cafe/Deli across the street would open up at 7 to get a cup of coffee, which I found annoying. The hotel itself was very nice. The lobby was done in a 1920's salon theme. Bookshelves lined the walls with books. My one recommendation to the Rex is to hire someone with a solid Liberal Arts background to help fill those shelves with something worth reading. A few Poetry Anthologies, Short Story Anthologies, Military Histories, Bartlett's Familiar Quotations should be the order of the day. I was dismayed at their lack of "brief" reading material.
However, I enjoyed reading The Enchirdion by Epictetus and The Meditations of Marcus Aurelius, not your average fare. With regards to equipment working...Our air conditioner worked. The elevator worked, but it was old and slow. When you stay in an older building, it is important to understand that along with the ambiance of being in an older place, things are not up to date. My guess is that the hotel is NOT handicapped accessible. I only saw one elevator and a staircase.
Rooming on the 7th floor, I imagine that if there were a problem with the elevator, it would greatly affect my feelings about the hotel. If you want an up-to-date elevator, Hotel Rex is not your place. If you want understated elegance and luxury, Hotel Rex is for you.
I would like to add that I generally dislike hotels but I loved staying at The Rex.
The Rex-Better in pictures than in person.
The Hotel Rex is conveniently located near Union Square--meaning that you are near the Powell line, and can walk to the shops and clubs and activities around that area. It is an older building, like one of those dingy hotels with creaky floors, a tiny elevator and dimly lit hallways. However, it has that veneer of trendy, sophisticated San Francisco bookishness about it--with old books in the lobby, comfortable if shabby seating, and a complimentary serving of wine every night from 5-6pm.
The staff is young , very nice and helpful. A minor problem in my room...the toilet seat would not stand up vertically, a difficult and messy problem for a man, especially when he wakes up in the middle of the night and stumbles into the bathroom. The staff could not help this either, telling me that the countertop behind the toilet was built too far from the wall and would forever block part of the toilet.
If you are intolerant of some physical flaws in your room--like electrical outlets that were never finished, architectural moldings that hang crooked, awkward and garish furniture and cheap art trying to look Euro artsy--than I would not recommend staying here. However, it is OK if you can get a deal and nobody that works here was anything less than nice and extremely courteous.
Wreck at the Hotel Rex
The Hotel Rex is a modest place indeed althoughbilled as a trendy boutique hotel. Trendy decoratingon the cheap is what you get. It is a dark and dustyplace, but the beds are comfortable, and it is welllocated close to the cable car, lots of restaurants,and easy to walk down to Union Square. The bigcomplaint that I have is the staff lied about problems the Rex was having or people wouldhave chosen to book elsewhere. The elevator hadbeen out of order for more than two weeks, saidthe bellboy who had to carry people's bags up to six flights of steps. But the desk staff lied andsaid it happened "yesterday" and would be fixedby "tomorrow." No, it wasn't. After 3 days it stilldidn't work, and I never saw any sign of a technician working. If I hadn't talked to the SalesManager personally at length earlier in the week,I wouldn't be so offended at the lying. But I happento think it is relevant to mention that your elevatordoesn't work when you are putting people on the4th, 5th, and 6th floor. Once the hotel staff startslying, you are best to avoid that hotel, which Iwould advise you to do.
Renovations on Going....
Just got back from a stay at the Hotel Rex.I read alot of the reviews and knowing that they just reopened to guests, I went in with an open mind.I got an awesome deal from Priceline and did my home work about a few extra things on the hotel concerning how they put you up if you're a "Internet booked guest" or using the phonelines should you have a laptop.The hotel wasn't completely open when I arrived. In fact they had every other floor available. They did thier best to honor my upgrade request. I was given the best possible room on the weekend and then on Sunday was moved to the king size room.However, folks be forewarned, if you're looking for alot of room to move, the Hotel Rex might not be for you. The King Size room was about the size of a queen. There wasnt much room to move around. The goodies were outstanding though, with Aveda bath products. Watch yourself w/ the honor bar though, especially if you like to snack.The staff was great. High marks to Chris and his crew for making as many people comfortable in a tough situation. The hotel is in a great location, right off of the Powell Street Cable Car and in the middle of Union Square.If you're looking for ambiance and location, this place is most certainly for you.
Hotel Rex is the place to stay
I stayed in the Hotel Rex in June 2002 and had the best time. If you are looking for a place that is different, not your usual hotel and has an amazing atmosphere... you want hotel rex. It is small, has a library theme in the lobby, quotes on the walls of each floor, pages from books covering the elevator walls, and many more unique details that make this place amazing! The staff was extremely helpful and nice... absolutely no complaints.
TripAdvisor Reviews Hotel Rex, a Joie de Vivre hotel San Francisco
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