Hotel Relais dell'Orologio

Address: Via della Faggiola, 12-14, Pisa, Tuscany, 56126, Italy | 5 star hotel
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This 5 star hotel, located on Via della Faggiola, 12-14, Pisa, is near Leaning Tower of Pisa (La Torre di Pisa), Campo dei Miracoli, Duomo, and Duomo Pisa.
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        • Restaurant
        • Bar/lounge


        • Free High-Speed Internet
        • Wheelchair accessibility


        • Shuttle bus service
        • Room service
        • Business Services

        Historical Traveler Reviews Hoshinosato Shirakawa

        Wonderfully Charming!


        I admit to being a bit shocked at the negative reviews this hotel has received. My husband and I stayed at the Relais Dell'Orologio for a night during an unexpected stop in Pisa. The service was impeccable, the hotel staff courteous and helpful. The hotel itself is in a charming old building within close walking distance to the Tower. The room was of average European size, but had a wood beamed ceiling, quality furnishings, very comfortable bed with comfortable linens, LCD TV and newly renovated modern bathroom. Best of all was a wonderful breakfast buffet (eggs, fresh bread and pastries, espresso, caviar and champagne mimosas, all included in the hotel rate!) in a wonderful, rose-filled outdoor garden. The staff made every effort to make our brief stay comfortable, and provided excellent recommendations to nearby towns (visit Volterra and San Gimignano!). We loved the Relais dell'Orologio, and highly, highly recommend!

        Don't stay here


        I can't imagine how this hotel can call itself a 5 star hotel. The room was small. The restaurant was closed the night we were there. And we had no hot water in the morning to take a shower. Luckily we only paid the half price winter rate. I would have really been outraged if we had paid the full summer price.

        Pros and cons


        The hotel is elegant...they say that the furniture is original and ancient ..But it is NOT. Although the furniture is OK .the rooms are too small for a 5 or 4* hotel. When we were at the hotel,the owners were not present and the hotel was run by an employee.As far as I am concerned ,we asked for a nice elegant restaurant and she booked us a terrible trattoria.We were not properly assisted. This is not what I call , a 5/4 * hotel.

        Fantastic luxurious hotel


        I really don't know where some of your previous reviewers stayed! From the moment we arrived we were warmly welcomed and looked after. The suite I'd booked was ready when we got there at 12.30pm and was magnificent. No expense has been spared in the luxurious surroundings. The hotel has been very sympathetically restored from its original, and is furnished beautifully. The staff were always available but unobstrusive, and the candlelit dinner we had there one evening was truly magnificent. Definitely 5 star - I only wished we could have stayed longer than our 3 nights!



        My wife and I stayed for one night on September 26, 2004. Trouble started at the front desk on our arrival at 5:00 pm. The reception desk stated our reservation was for two beds, which was incorrect, we requested a queen. He stated that the queen room was not available do to a late check out and the cleaning staff would not be in until 7:30 pm and the room would be ready at 8:00 pm.

        We left the hotel and returned at 8:15 pm, the room was not ready. We had the wait an addtional 15 minutes. The room was very small, #308, with a wooden beam over the bathroon sink. If one were not carefull one could easily hit your head. There were no bath towels in the room and the bath tub was dirty.

        Not a four star hotel, it was terrible.

        More 4 than 5


        nice on the inside,

        however the water system is awful Very green, then Very yellow and brown bathing water, and the Jacuzzi did not work.

        The staff did relocate us to another Jr Suite, where the Jacuzzi (more of a bubble bath) now worked however the water was still not clear, they should of checked.... I complained again and after checking many of the other rooms they were all the same (water quality) . After running the taps for 40mins it started to clear. One evening the Staff added fresh towels as per my request but made no effort to tidy or freshen the bath room, (i.e. empty bins, replace soaps etc) just little things, but it drops the 5 to a 4 for me... the bill was dropped by 20% because of the bath issue).

        Terrible hotel


        This is not a five star hotel in any sense of the word! We arrived with a toddler and small baby and put in the smallest room I have ever been in. We had already paid for the room through hotels but the manager (who was very unfriendly) charged us extra for our two children (even though the website said that under twos are free!). She said this is because we had been placed in an illegally small room which is a fire hazard and had four people satying in a room for two! Surely this is the hotels fault especailly as they were aware we had children.

        The hotel also claimed we had slightly damaged a bed cover and wanted 400 euros for it as they do not have insurance and wanted to replace it. They said that they always charge clients for any damage to the room.

        This is not a family friendly hotel. The staff are not courteous or friendly as you would expect in most 5 star hotels. The rooms are exceptionally small and they will over charge you as much as is possible.

        Charming small hotel, neighborhood not wonderful but common for Pisa.


        Difficult to find, on a less-than lovely side street, but beautiful inside. The neighborhood is old, and mostly dominated by the buildings of the University of Pisa; we were there late on a Friday afternoon, and the area was almost deserted. Nicely decorated rooms & comfortable commons, sunny & spacious patio, small attractive dining room. Easy five minute walk from the Campo dei Miracoli square (including the Tower of Pisa), which was very impressive. That also is an area with many restaurants. Breakfast very nice, with eggs, bacon, cheeses, fruits, freshly baked goods. Observation - a couple checking out complained about the service at dinner in the restaurant the previous evening, but desk staff seemed helpless.

        Beautiful boutique hotel in an historic building


        I stayed here for a couple of nights and was sorry to leave. Rooms are very small but beautifully decorated. Frescos cover the walls of each of the 21 rooms. Heated floors in the (small) marble bathrooms, fine furniture and linen. The attention to detail is matchless.

        In the attic is a fantastic relaxing room with fireplace and dvd player, plasma screen etc etc. The only reason I'm not giving it an excellent rating is that one of the staff was invasive and pushy. She kept following us around the hotel (even into our room!) asking us to order room service or book a table in the dining room that night. This grinning lady wouldn't take no for an answer. She almost seemed to be on commission. One of the things I like about 5-star hotels is the way the staff are usually so unobtrusive, they appera when you need them and disappear when you don't.

        I can see how this place would not be suitable for a family trying to share a room. It is also pointless to bring a car into this very pedestrian area. If you want a more conventional hotel in Pisa, you should try the holiday inn.

        Expected more from a 5 star


        What a let down this place was. I booked a Jr. Suite, which was suppose to sleep 1-3 adults. Even on the paper work for the bill said Jr.

        Suite. In my opion it was nothing more than a double. I was traveling with 2 year old twin children and a nanny. When we checked in to the hotel we got the cold shoulder from the front desk staff. They inquired as to if we needed cots (cribs), I said no since we, the kids and I had been sleeping in one big bed, while the nanny took the second bed in most other places. Then we got up to the room. I'm glad I said no to the cots, we would have had no room to move! The bed was a double bed (two french beds, pushed together). I thought to myself, how would three people sleep like this? Not amused with the situation. If that wasn't bad enough, the only window we had in the room was a tiny 3 foot tall window, on floor level. I had to get on my hands and knees to look out and had a view of the building across the way. The bathroom was ok, other than the fact that the ceiling slanted to the sides of the building and when I stood up I bashed my head on the low ceiling, and beams. The original plan was to stay for three nights, but the Nanny couldn't sleep in the bed with us, and ended up sleeping on the floor.

        When we asked for the car from the garage, the front desk acted as if I committed a mortal sin. I have never felt so unwelcomed as I did there.

        By the second day, we had decide to leave. Spent most of the day away from the hotel because it was so bad. The only good thing about the hotel was one of the kitchen/bar staff was great. Meckela, she was great!! She was the only thing that was five star about this hotel. Not a family friendly place. Would not waste my money there again. I could have spend more money on a lessor hotel and been happier.

        TripAdvisor Reviews Hoshinosato Shirakawa

        3.50 of 5 stars Very Good

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