Regal Pacific Hotel Buenos Aires
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Historical Traveler Reviews Regal Pacific Hotel Buenos Aires
¡Fue lo mejor del viaje!
El hospedarnos en el chic y adecuado Regal Pacific fue una decisión inteligente. Estaba a tres manzanas del centro comercial Galería Pacíficos y de la calle Florida, a tiro de piedra de los restaurantes del puerto Madero donde cenamos algunas veces. El hotel es muy seguro, no es un hotel de una gran cadena, el desayuno tiene mucha calidad y se come muy bien.
Love this hotel
Arriving on my birthday, it was mildly disappointing to find that we couldn't have the exact rooms we'd booked (one twin room for our older teenage kids and a king for us) - but the pleasant check-in clerk assured us we could have the correct configuration the following morning - promising to move all our things for us so we wouldn't have to bother.
So we had two "twin" rooms, next to each other on one of the executive floors. A very helpful bellhop explained all the features of the rooms (lots of buttons) including altering the A/C.
The "twin" beds were very comfortable queen size, with nice linens and pillows.
The breakfast room is pleasant, with a good seleciton of hot and cold buffet style - my daughter recommends the sausage, which is one of the best she's had in South America. There is also a nice range of sugar-free breads and pastries for those who want them. When the kids didn't want coffee, hot chocolate was immediately offered and made for them. They say it was fantastic. Each morning afterwards, the waiter simply asked if they wanted it and brought it swiftly. No fuss, just super, friendly service.
It was raining torrentially, and we asked the front desk to call a taxi for us. They said that none of the services was answering because they were so busy in the rain. Immediately, one of the desk clerks grabbed an umbrella, dashed out into the storm, arriving back ten minutes or more later in a cab he'd managed to flag down for us!
The hotel is fairly new, nicely appointed, but what really made the stay for us was the staff. Nothing was too much trouble. When my husband found a button missing from his jacket, he called to the seamstress who picked it up, said, "Back in a few minutes", and actually was! With the button on and the jacket freshly pressed.
Certainly in South America, this was one of the most pleasant hotels we have been to in terms of their efficiency, cleanliness, helpfulness and friendliness - without being in your face.
It's in a dingy side street, but many hotels in Buenos Aires seem to be. The location is great for the shopping areas and for Puerto Madero.
We will definitely return there whenever we visit BA.
This could be a very good hotel but the rudeness which I received at checkout was not acceptable. After settling my account,I was told that my room would have to be inspected before I left the building. I wondered what I was supposed to have done wrong. At all times I had been well dressed and polite to all the staff and bear in mind that this hotel touts itself as being five star and not some inexpensive hostel. I asked to see the manager who did not seem to be in the least bit bothered about my being offended and I received a fairly off the cuff apology. There are lots of better hotels in which I have stayed in Buenos Aires. When they sort their hospitality out,starting at the top with the manager,this hotel may be worth a try.
Loved this hotel
I just got back from Buenos Aires last week (Week of 9/4/06). Went with two other friends. We loved this hotel! It is pretty modern and very central. The staff was very helpful and tried to assit us in any way. Puerto Madero is walkig distance or a very short ride away. Puerto Madero had all the nice restaurants you can imagine. I would definetely stay here again!
You have Plaza de Mayo near by, Regal Pacific Mall, Avenida Florida and this excellent empanadas place right around the corner. If interested, you can also walk and take the ferry to Uruguay (Colonia Sacramento) and spend the day there.
We just had a fantastic time in Buenos Aires and will highly recommend this hotel.
It made our trip!
Staying at the convenient and chic Regal Pacific was a smart traveling decision. It was 3 blocks from the Galleria Pacificos shopping center and Calle Florida, walking distance to Puerto madero restaurants where we ate a few dinners. The hotel is highly secured, not a big-chained hotel, high quality breakfast buffet and good dinners.
Solid, but not fantastic
Sorry for the long review, but hopefully this will help you make an informed choice.
A friend and I had a lengthy stay at the Regal Pacific in late March 2006. The photos on the hotel's website do a good job of conveying the hotel's appearance -- although the photos convey the impression of much larger public spaces than actually exist.
I loved the location of this hotel, two buildings away from the corner of 25 de Mayo and Cordoba -- a major artery through the city. The hotel is essentially at the intersection of Central, Retiro and the northern entrance of Puerto Madero. It is extremely easy to get a cab, cheaply, to any location in the city and every cabbie we spoke to knew exactly how to get us back to the hotel. Please note that this is a very urban (but not "rough")location, so if your idea of BsAs is balconies overlooking parks, you will be disappointed. If you like being in the middle of things, you'll love it. FYI - Sabot restaurant is next door and the Le Cigale pub is about five doors down 25 de Mayo.
The lobby has two stylish seating areas, the front desk and the hotel's two elevators. Behind the lobby is the bar (rear left) and restaurant (rear right) through which you pass to get to the back patio and pool area. The patio has roughly 10 umbrellaed tables served by the bar/restaurant staff. The pool is small (i.e. backyard size) but very attractive; albeit still closed for use. The hotel's interior designer is obviously familiar with the W hotel chain -- think W meets small Hyatt.
We stayed on an executive floor, which I confirmed have larger rooms than the other floors. Since we were higher up, we did have a view of the high rises facing Puerto Madero. They are no balconies. Our room was large -- a bit bigger than a suburban Marriott with a bathroom also a bit larger -- one marble sink bay with an adjoining bath, bidet and whirpool tub/shower combination. The finishes in the bath were marble and in the room mahogany modern furniture.
Despite what other reviewers may have said, we found the service lackluster -- and are really not hard to please. The maids had no understanding, apparently, of the do not disturb sign and removed the bathrobe daily without replacing it. The lobby staff, when asked very general questions about the city, seemed absolutely clueless. For instance, when we called the concierge to ask for a spa recommendation, the reply was "I don't know, maybe try one of the big hotels". We felt like handing them a copy of Time Out Buenos Aires. Most annoying was the late check-out policy which goes something like this:
Q. Our flight leaves tomorrow evening, can we have a late check out for tomorrow?
A. We won't know how full the hotel will be until the morning of your check out, so please check with us late tomorrow morning.
Q. That's disappointing, so we should be packed and ready to leave by noon?
A. Yes, but you can book a half day for tomorrow afternoon and not worry about it. Would you like a half day at your booked rate?
Logic contradicts the hotel's belated ability to accommodate late check-outs with the ability to book the room for half a day.
So, in conclusion:
Rooms: 4 1/2 stars
Service: 3 stars
Value: 4 stars
Cleanliness: 5 stars
Pool: 3 stars
Regal Pacific: A Picture Perfect Hotel
The Regal Pacific was much more then I expected. I found the service on par with a Park Hyatt or a Four Seasons Hotel. The front desk personal whereas helpful as I have ever seen. They handled all my dinner reservations. For those of you who speak VERY little Spanish this type of service is 5 star in my book. This is a brand new hotel so the rooms are sparkling clean with pillow top mattresses and oversized bath towels (6 foot to be exact). Electronic curtains with all bedside controls. Wifi and broadband in all rooms. Electronic safes etc etc.
2 telephone lines. Housekeeping was twice a day but if I needed it at 11pm it was never a problem. Room service was 24 hours with a very nice late night selection. Dinner at the Ébano Restaurant was excellent, the service top notch. The breakfast room had a full lineup of choices from eggs cooked your way to fresh orange juice.Limitless coffee. They must have had 15 different types of pastries. I loved the English reading newspaper they supplied every morning.
The Regal is perfect for both tourists and business types. The location is dead central to everything. Within walking distance of the hotel are 40 of the top dining spots in all of Buenos Aires.
Do Not Expect ANy Nice View
I stayed in this hotel thinking that it was in Puerto Madero area (web page dont show exactly where it is), and it is not. I expected to have a nice view from my room as they show in the web page but the only room that has it is the master suite located in the top floor. Standart rooms only have two options, holiday Inn express´s back door or old buildings surroundings. Staff very polite and facilities shows that this is a stylish and all brand new hotel.Limited room service options. As you can see I got dissapointed only for the views. In this trip I stayed at the Melia Buenos Aires and the Meliá Recoleta Plaza too (read my comments)
Sophisticated & Modern!
One of B.A.'s Best! I stayed at this hotel twice during by vist to Argentina and both times found staff and rooms exceptional.
I love this hotel!
The newly opened Regal Pacific will soon take its rightful place as one of the top hotels in Buenos Aires. I have stayed in 4 of the hotels currently rated in the Top 10, and the Regal Pacific is superior.....
Rooms are nicely and very comfortably furnished, the baths are spacious, the staff is courteous and helpful, the wine bar is provides a decent number of choices at reasonable prices.....
I loved the bedside control panel to adjust lights, heat, and to open or close the drapes! See my more extensive review under Buenos Aires discussion....
dr__dawggy, Trip Advisor local expert for Buenos Aires.
TripAdvisor Reviews Regal Pacific Hotel Buenos Aires
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