Puerto Palace Hotel

C/ Dr Cobiella Zaera s/n, Puerto de la Cruz, Tenerife, Canary Islands, 38400, Spain and Canary Islands | 4 star hotel
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This 4 star hotel, located on C/ Dr Cobiella Zaera s/n, Puerto de la Cruz, is near La Orotava, Plaza Charco, Orotava Valley, and Parque Taoro.
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    Historical Traveler Reviews Puerto Palace Hotel Puerto de la Cruz

    A well run hotel


    Have just returned from a very enjoyable holiday in the Puerto Palace Hotel. The only disappointment was the weather!!

    In stead of warm sunshine which I was hoping for, it was cloudy most of the time and at times heavy rain.(1st week in December 2004.)

    The hotel is lovely. It is not high rise having only a maximum of 4 floors. The reception staff including David Carrera, the general manager were all very pleasant; however, I did not find the restaurant staff over friendly but I suppose they were all very busy!

    The food was all buffet but of a very good quality and tended to lean towards healthy eating. There was plenty to eat and the soups were always very good.

    The bar was keenly priced but the entertainment at night was not really very good; indeed, at times it was awful.

    The accomodation was very good and the pool area was excellent.

    Due to the weather, I did not quite sample the swimming pools!

    The courtesy bus service was good, with the 1st bus down to town at 9.30a.m and the last bus up 5.30p.m. being roughly an hourly service.

    This was Monday to Friday with a half day on Saturday and no service on Sundays and bank holidays. However, the taxi fare is usually under 2.50 euros.

    The bus journey could last as short as 4 minutes and as long as 10.

    In the group of hotels, this hotel is definately the best and, indeed, I would not even contemplate the other two.

    Under separate management, there is a large gym and sauna.

    It cost 4.50 for hotel guests for a day ticket. I was not impressed with this facility although the gym looked well equipped.

    I booked the hotel separately and my transfers were the direct bus service from the airport via Santa Cruz. There is a direct service leaving the airport South at 9.45, 14.00, 20.00 and 23.30 but clearly you have to be lucky with your flight times to be able to catch these buses. It is 100 km. and takes well over an hour and costs 4.80 using a bono ticket or double without.

    The service is the 340. If you dont manage the above times, there is another service the 341 to Santa Cruz (5.40 not using Bono) and the 103 to Puerto de la Cruz (3.40euros). These fares are approximate.

    For interest, the bono ticket is well worth purchasing as every fare above 20 km attracts a 50% reduction and saves time into the bargain!!

    I would have no hesitation in returning to this hotel but I was certainly put off by the weather. Had the weather been as it had been for weeks before my arrival, it would have been wonderful.

    Wonderful views of Mount Teide.


    I have stayed at the Puerto Palace hotel on three occaisions. The rooms are clean and well maintained. The staff polite and helpful and the food is good. I enjoyed the holidays I have spent here and would reccomend this hotel to anyone.

    Dolphins And Whales - Los Gigantes


    Excellent boat travel, seeing dolphins a few meters from you, the whales, a dive in Los Gigantes, great, great, great. Puerto de La Cruz is a very nice city to walk around, and the Hotel Puerto Palace is fantastic. Really good. Highly recommended.

    Great Holiday!


    Just returned from our 2nd holiday at the Puerto Palace. As before the staff on reception were not particularly helpful or friendly, however the cleaning staff are vey personable. The rooms are fairly large and very clean, with good sized balconies and catches the sun all day. The pool area is also spotless with plently of sunbeds. The food is of a high quality but can be repetitive if you stay for two weeks. The hotel is a fifteen minute walk from the resort centre, but there are buses provided to the hotel's sister hotels in the resort centre. For the price I would highly recommend the Puerto Palace and I will be returning again shortly.

    Good holiday


    visited the puerto palace feb/march2004 very nice hotel although a little out of town if you like night life. good food the best bacon i have had abroad pool area exellent rooms very nice roomy balconies curtsey bus runs during the day all in all a very enjoyable holiday

    December hols


    We have had our 2nd December holiday at the Peurto Palace hotel, and I am trying to book again for this December. Hotel is clean inside & out, cannot fault the food, if people want English food they should stay at home. The comments sound as if they apertain to a completely different hotel.

    What a wonderful world!


    I visited this resort in the summer of 2001.It was better than I could ever imagine.The weather was perfect.The food was great and the staff too. It is a little bit far from the center of the town but the hotel offers a free service of buses. I“m expecting to return again.

    An Hotel to re-visit.


    This was our sixth visit to Hotel Puerto Palace in the north of Tenerife. It must be a message of satisfaction for all would-be visitors to the Resort. The Hotel is some 800m. from the Resort centre, giving a more relaxed and quiet environment by night. There is a steep hill to overcome but a regular free bus service is available from outside the Hotel entrance or alternatively taxis for just under 3 euros per trip. The food is excellent and plentiful with a wide and varied menu which includes Canarian dishes. giving a true pan-European selection of meals. All meals are self-service, buffet style, with the option of a separate Restaurant - waiter service - for evening meals (shirt and tie more appropriate). Hotel rooms are spacious, scrupulously clean, with a furnished, roomy balcony. The room-cleaning staff are all cheerful, friendly and obliging. The gardens have one cold and one large heated pool, with two jacuzzis. The 'privacy' areas of the garden design is excellent, with a separate area for snacks and drinks. Other activities are available. All staff were extremely courteous and helpful with the Hotel Director and his management team holding a weekly cocktail reception (Tuesdays) to meet guests. I am sure this contributes to the overall excellence of the Hotel. Mr. David Herrera and Staff - thank you for another excellent holiday! The Thompson representative was 'Katie'- a most helpful and pleasant person who arranged our excursions following detailed information and guidance.

    Book it if you can


    Nice 4-stars-hotel located near Taoro-Park. Rooms are clean and big, with a nice balcony. Wonderful garden and pool area. Excellent meals.

    Staff is friendly and helpful. We can really recomend this place!

    Absolutely first class


    Hotel first class, staff very friendly, room with lots of room and big balcony. Rooms cleaned and tidied every day. Good choice of food.

    Will definitely re-visit.......next time for 2 weeks instead of one week.

    TripAdvisor Reviews Puerto Palace Hotel Puerto de la Cruz

    4.00 of 5 stars Excellent

    Travel Blogs from Puerto de la Cruz

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