Hotel Principe Lisboa
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Good value, excellent service
I booked the Comfort Hotel Principe through an Expedia package, and arrived on a very early morning flight to Lisbon. Even though the check-in time is not until 4 p.m., the staff quickly ushered us to our room at 7:45 a.m., much to our relief. [Of course, we were visiting Lisbon in February, so this may be different during the high tourist season.] During check-in, the person at reception immediately took out a map and gave us all kinds of helpful information without us even asking. Throughout our stay, the staff was very helpful, polite and friendly. Our room was clean and comfortable, and although it was not very big, there was plenty of closet space for storing our things and our luggage. Buffet breakfast was not extensive but perfectly adequate to get you started on your day without having to fuss around and find a place to eat, and the freshly brewed coffee was decent. When we booked a Gray Line bus tour, the tour company had no problem picking us up from the hotel. The hotel is also conveniently located right in between the Sao Sebastiao metro stop (blue line) and the Saldanha metro stop (yellow line), each only a five-minute walk from the hotel, and there is a pay phone right across from the hotel. Basically, particularly for such a great price, this hotel is an extraordinary value!
An excellent hotel for the price. We stayed there for 4 nights with 3 of us in one room. It's a clean, modern hotel with large rooms. The staff were very friendly and were always at hand to tell us the best areas to go.
It's under 5 mins walk from Sao Sebastoa metro station, which is on the main line for Baxia-Chiado (central lisbon). Taxi's to the main bars/clubs cost us 5-10 euros.
The continental breakfast was served from 6-10.30 which was great as we are not the earliest of starters.
We paid £15 a night per person and at that price you really can't go wrong.
After completing a walking tour in the Algarve (October 2004), I spent two days in Lisbon and stayted at the Comfort Principe hotel based on the reviews I read from travellers who stayed previously. Had it not been for the extraordinary hotel staff at the Comfort Principe (they were awesome!) and the fact that I was only staying in Lisbon for 2 days, I would have switched hotels. I stayed in a room on the 2nd floor that was extremely noisy. Extremely!! There was much street noise as well as noise from airplanes taking off from the Lisbon airport. I had to go to bed at night wearing earplugs. The hallway on the 2nd floor was either being rennovated or was just old and uncared for. Its missing paint and partial wall molding gave the hallway decor a "New York slum" effect. The toilet in my room made a constant dripping noise and the shower head was broken on my first day (subsequently fixed by day 2). The carpet in the room was old and spotted and the bed was on the hard side. But again, I decided to remain at this hotel because I was only staying 2 days and needed to be at the Lisbon airport very early on my day of departure. The Comfort Principe is fairly close to the airport. I also was very impressed with the hotel staff. They were amazingly friendly, helpful and spoke English very well. Had the staff been difficult to deal with or rude? I would left the hotel within seconds of arriving. I would love to know what floors the other people who submitted reviews of this hotel stayed on. My experience was obviously not as "shining" as theirs. The city of Lisbon has many very nice hotels. For my next visit? I would select another hotel. Not the Principe.
We recently and surprisely found out these reviews a few days ago and we really appreciated it, because they help us to correct and upgrade our service.
We are very sorry to hear that your stay wasn't good but we can assure you that the minute you talked with our Reception about the room, you'd be imediately showned another one and re-placed. This would happen even if your stay was of only one night. You can read other guests' reviews and see that this already happenned.
You are right about the entrance of that floor being renovated. The hotel had been renovated and our most important concern was not disturbing our guests.
We cannot erase that negative impression you took but please give us the opportunity to replace us in your right consideration when coming again to Lisbon. We'll be very pleased to receive you as our invited guest.
Very good value
We stayed for 4 days in Sept 2004. A good place to stay: close to Metro and shopping centre. The neighbourhood is quiet. The breakfast was better than average. The staff was friendly, professional and spoke some English. The room was not too small and was clean.
My only complaint (and it is pretty trivial) was that we wanted to watch the US Open tennis and the tv in the room was very small (maybe 13") and the German channel only showed games with German players (for the first few days).
Overall, very good value. 8+ out of 10.
Excellent Location,great service !!
Booked this hotel for my wife and I for 3 nights during Euro 2004 (23rd,24th and 25th June 2004),the whole city apart from this hotel seemed to be already booked up,so I had my doubts about the quality of this establishment before we arrived.Any concerns were soon dispelled upon entering the reception you imediately notice how clean everything is.The rooms are very spacious with modern furnishings and air conditioning,the bathroom is large with a shower/tub combination a toilet,bidet and wash hand bason.The staff were all very polite and could speak limited english but hey I'm in THEIR country so should not expect them to be fleunt in my language,when I can speak NONE of theirs.The whole building is kept spotlessly clean and the buffet breakfast is plenty good enough.The hotel is located between 2 metro stations each less than a 5 minute walk away so you are less than 10 minutes from just about any part of the city.There is a large shopping complex nearby that sells most things,food, gifts, clothes etc.This hotel is an absolute bargin,similar hotels are twice the price and I really can't fault anything about it and would recommend it to anyone looking for a good quality 3 star hotel.
Well done this hotel,keep up the good work !!
Loved the large room.
We stayed at the Hotel Comfort Principe May 29th through June 1st. Our first night in Lisbon was in a TINY hotel room, so we really appreciated the size of the Comfort Principe's room. We even had a couch to relax on, as well as a balcony. When we first arrived we were given a room on the second floor with a view of the roofs, so we asked to be moved. They quickly showed us a room on the 6th floor (smoking room) to see if we liked it. We loved it, and there was no odor of cigarettes at all.
The room was clean and nicely decorated. The bathroom was large and all tiled in marble. They were remodeling the check in area while we were there, but it did not interfere with our stay. The breakfast room was large and the food adequate.
The hotel is a short walk to the Metro station inside a large department store. It was very convenient, there was a supermarket and food court right there. I recommend this hotel to anyone who doesn't mind using public transportation for a five minute ride to the downtown sections of Lisbon.
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