Palomar Washington DC, a Kimpton Hotel
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Historical Traveler Reviews Palomar Washington DC, a Kimpton Hotel
Loved It & Travel A Lot!!
I stayed at the Hotel Palomar from October 6th to 9th. I thoroughly enjoyed my stay there. I was extremely skeptical b/c of the bad reviews, but all of my fears were put aside when I arrived.
I found the doormen and bell service staff to be quite friendly, helpful, and accommodating. Check-in went by smoothly and quickly too. I was placed on the 4th floor, a bit close to the elevator, but I had no noise issues. My room was spotless, artsy, the bathroom a bit tight, and lovely. The bed is wonderful, watchout Starwood hotels (Westin/W/Sheraton)!! They even turned down my bed every evening, which was a nice surprise after being out all day.
I loved the L'Occitaine products that they supply in the bathroom. It was nice to see that the clock/radio allows for an ipod, although mine was broken at the time.
I thought room service was extremely prompt all 3 times I called. I needed an extra toothbrush, no problem. I needed a cup of hot water for green tea, they sent a full clean carafe of hot water & sugar. We ordered dinner late on a Sunday from Urbana, the bistro located downstairs, and the food was good.
The conceirge was very helpful in finding locations for specific retail stores/chains. The complimentary breakfast & afternoon wine reception are all icing on the cake.
Finally, if I had to complain about something, it would be that my room had a view of the dumpster out-back behind the hotel, but the shades created an illusion.
Not as bad as all that
Stayed here for three nights on business in mid-September. The room was comfortable and clean with plenty of space to spread out and work. Nice beds, although the down comfortor was stiflingly hot for Washington in late summer. The bathroom was a litte worse for wear with grimy wallpaper and old-looking tub, but maybe just hasn't been renovated yet.
We heard no construction noise, just saw some workers here and there and one day the elevators were being painted, which caused some delays as one of three elevators was out of commission at most times.
The staff were friendly, although not all were well informed. I got conflicting information about breakfast and internet connections. (FYI on the internet, it's free and you don't need wireless capability.)
Only real complaint is that, while I applaud Kimpton's pet-friendliness, there were no rooms set aside as non-pet rooms. That seems unnecessary, given that hotels regularly set aside non-smoking rooms.
High marks for the unbeatable location - convenient to sights, shopping, transportation. The price was reasonable, too, so I would probably stay here again and recommend it to (non-allergic) friends.
Not ready for guests. period.
This hotel was not ready for business at least when we stayed there one of the August weekends.
The hotel was under pretty heavy construction and the staff was still getting trained. It was a mix of good and bad in terms of customer service.
We were woken up on Saturday morning at 8am with the incredibly loud hammering right above our heads. We were never notified of any construction during the time of booking and during the check-in, so we were pretty surprised. As a rule, I NEVER book a hotel that has construction going and definitely would have chosen a different property as there were plenty available in DC during that weekend for a lot cheaper price. It was not even construction that was infuriating but the attitude of the management towards our issue with it. When I called at 8am to find out what was going on the front desk clerk appeared completely clueless about it and promised to send a security guard to check on what was going on. 40 min later, still no call back. I called the front desk again, she appeared pretty irritated with my second call and said that there was carpet installation going on on the floor above (What a joy!) and that she sent a security guard over to have them stop but maybe it's just taking him time to walk over all these rooms to notify workers to cease their hammering. After waiting for another 30 min I was about to run out of the room, it was a complete hell, I was getting a headache. My fiance then walked in saying that he talked to the manager and the manager said that THERE IS NO WAY they are going to stop and that he is very sorry but this is just how it's going to be - they can't send the workers back. He promised to give us a free night certificate which we never got. He also had the audacity to say that 8am is not that early on Saturday morning! Well, many guests (including myself) maybe from the west coast where it's still 5am for us, besides, Friday night is a go-out night especially if you are in the middle of the city, so there are no excuses for doing heavy hammering that early on the weekend.
Well, our troubles didn't stop here. The check-in was a problem -the king non-smoking we reserved was not available but after finding out that we are only going to stay for 2 nights out of 3 we pre-paid for the front desk personnel 'really hooked us up' with the room right below the floor where carpet installation was going to take place. I knew something was fishy because one of the girls was hesistant to say that room was available, but her comrade (who appeared to be more senior) shrugged her shoulders saying it's ok.
Overall, the service was very spotty, some people being helpful and nice and others being annoyed with lots of attitude and really unhelpful. Our bathroom had a problem with only 'shower' option available with the 'tub' switch being broken, they did send the repairmen pretty quick, but I was undressed and asked the guy to come back later. Well, he never showed back.
The gym and pool were open, but the gym had the same carpet installation noise from above as my room and it was impossible to be there, the hammering just drowned the music from my ipod and drove me crazy.
At the end of our check-out we had not received the promised free night certificate which would pretty much be a refund for the 3rd night that we paid for but haven't stayed.
All in all, this hotel has a great potential to be a nice place to stay. It has great decor, comfy beds, nice W type of ambiance for the cheaper than W price, but service and management leaves much to be desired. It seems the management is not competent in handling difficult situations and unhappy customers and makes bad decisions (like installing carpets on saturday morning).
We were nervous about our decision to chose the Hotel Palomar, given the August reviews. What we found was a beautiful hotel, wonderful, friendly staff and an outstanding location. Our reservation was for a room with 2 queen beds however, when we got to the room it was a single queen bed. The staff was very apologetic and quickly changed us to a corner room on the 9th floor. Great room, extremely comfortable beds, but with a very small bathroom. Only real complaint...the hallway/room doors are very noisy when they shut. We were awakened nearly every morning due to hallway noise. Don't bother bringing swimsuits (or kids that want to swim) - the pool is tiny with little/no sunshine. Great resturants nearby and metro is a 5 min. walk. Very safe neighborhood. Highly recommend this new DC hotel.
This hotel is a gem!
We have stayed at the hotel Palomar as our 9th hotel on our trip through the US. What a design hotel the Palomar is - a true gem! Although there is still some work going on, had absolutely no problem with it. When we complained about some minor deficiencies in the bathroom we were moved to another ultra design room (we could choose) of a size we have never experienced before (even the Bellagio in Las Vegas was smaller). The Palomar is and will become a top boutique hotel (once their advertised rooms with whirlpool etc are finalized). Our compliments to the designer! The staff is very attentive and accomodating.
We'll be back.
Had a great stay!
We just returned from the Hotel Palomar. We were there from 8/26-8/29. We had a fantastic visit. We arrived early and our room wasn't ready yet so they upgraded us to a wonderful, quiet room on the 10th floor. The staff is fantastic, and had wonderful recommendations for dinner and clubs every night. The staff recognized us when we came in after sightseeing each day and asked us how our day was. There is a free wine reception every night from 5-6pm and wonderful upscale bath ammenities and a paper every morning. The rooms are clean and fresh and the beds are so comfortable.
I had read the negative reviews and was a little nervous about staying there, but we really were so glad that we did. The hotel is in a great location with lots of good restaurants very close by and the metro is very close. Very safe neighborhood.
Our flight was not until 4:00pm so they suggested a late check out and as we checked out the door man had hailed us a cab and had already loaded our luggage in for us.
Definitely would stay there again.
Not quite there yet
My husband and I just returned home from a week long stay at the Hotel Palomar in DC - we checked in 8/18 and checked out 8/25. It is obviously still a work in progress as we had a few issues during our stay.
We had to change rooms midway through the trip due to a leak in the bathroom ceiling - an annoyance as we had to pack and unpack again. The on going construction - hammering and sawing - was a constant and got annoying when it began before 8:30 am.
Breakfast at the restaurant Urbana was included in our room rate. However, on Wednesday morning, we were greeted with a closed sign. We asked what the hotel would do to compensate for this and we were told that we could have something from the continental breakfast that was being provided. Not comparable at all. We were also told that Urbana would be closed Wednesday, Thursday and Friday - 3 days of our 7 day stay.
Wednesday evening, we spoke to the staff again and they told us that we could simply order room service breakfast and it would be covered under the room rate since Urbana was closed. On Wednesday evening around 11 pm, we put the door hanger for our breakfast order outside on the door handle for a 9:30 am delivery. At 9:45 am, we had no breakfast and when we checked the door we discovered the hanger had never been picked up. We called and had breakfast delivered. Unfortunately, it was delivered incorrectly! Room service did fix it but it was very frustrating as breakfast was already ½ hour late from our original plan.
Thursday evening, the front desk called and said we would be able to eat breakfast at Urbana as it would be open on Friday morning and we should not order room service. Friday morning at 7:30 am, we walked downstairs to find that Urbana was closed once again! Obviously, a miscommunication but a VERY frustrating one as we could have simply ordered room service but were told specifically not to. As we had to hit the road, we left without breakfast again.
The final issue was with valet. We checked out at 8:05 am. We requested our car be brought around by valet and had to wait until nearly 8:30 for the car - apparently, there was a truck making a delivery to the hotel blocking in the car. Why they didn't ask the truck to move is beyond me. Granted this issue would not have been a big deal on any other day but because of the breakfast issue, it was insult on top of injury.
Oh, the paper promised outside the door everyday? 6 out of the 7, no paper.
These all seem like very small issues but adding them together, it was a very disappointing stay at a hotel from a brand that stresses customer service and the details - so many were overlooked on our stay.
I might stay at a Kimpton again but only if they aren't brand new and only if the company responds to my email detailing the above.
Almost there!!! But Great Staff and Location!
We stay at many Kimpton properties scattered around the US, and pick them for "boutique" feel, and lack of Starwood-ness! Originally had booked a Suite with spa tub through Kimpton. Upon our arrival however we were notified due to the Hotel's recent opening, a few rooms were still a work in progress, including ours. The Manager was very very apologetic and went above the cally of duty to find us room of similar caliber at some of the sister properties in DC . While we had no luck in that search, we decided to stay at the Palomar anyhow due to its great location to much of everything. Our replacement room was excellent!! Large, airy, and enjoyed the L'ocittane toiletries....high end touch. Would certainly visit this Kimpton property again, especially due to excellent staff and Front of the House Manager. Keep up the good work.
Stayed at Palomar for three nights at the end of a two week trip around the US. Booked due to location but also to use pool and fitness centre. Neither is available and we were not told this in advance or we would not have booked.
We were travelling with our daughter and had expressly requested interconnecting rooms. This was confirmed by the hotel in writing. The requested room arrangement was not available on arrival or indeed at any stage during our stay.
Rooms were spacious and well appointed but bathrooms disproportionately small in comparison with room. Also it was necessary to clamber over wc to get into shower!!
The lifts and hall areas seem shabby and hastily refurbished ready for opening
To add insult to injury on checking out we were presented with invoice for full amount despite having fully prepaid in advance.
Still a mess (staff great, management must be nuts)
Here is an update from June 2006:
I attempted to stay at the Palomar on a business trip.
The hotel is still under heavy construction (the hammering
starts at 0700). In the first room the bathroom flooded
through the recessed light fixture. In the second room,
workers were scraping plaster outside the door at 7am.
No restaurant, no room service, no booze in the minibar
for attempting to forget the bad mistake you made by reserving
a room there.
But I must say: the desk staff are really wonderful.
Fantastic attitudes, polite, friendly and very sympathetic.
They should give training classes on how to put
up with bad management with a smile.
TripAdvisor Reviews Palomar Washington DC, a Kimpton Hotel
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