Hotel Palazzo Alexander
How has this hotel rated in the past?
Historical Traveler Reviews Hotel Palazzo Alexander Lucca
Stayed at Palazzo Alexander for 3 nights, it is a nice hotel, good location. The staff was very helpful and friendly. They made great restaurant recommendations and arranged for a private driver to tour San Gimignano and Pisa at a reasonable rate. I would stay there again. Lucca is a wonderful town.
However, I thought the rooms were a bit overpriced.
We just returned from a fantastic stay in Lucca- there were 5 of us - ages 35-68. The staff, food, and accomodations at the Plazzo Alexander were top notch. Breakfasts were fresh, plentiful, and delicious- the fruits and cheeses were especially good. The entire staff - from maids to front desk- were very friendly and helpful. We enjoyed riding the free bikes, got wonderful dining recommendations, and assistance with everything from taxi to tickets for musical events. I would highly recommend this hotel.
Nice hotel but could be so much better
I guaranteed my reservations six months in advance and got an excellent rate for a weeks stay. When I emailed a question about two weeks before arriving asking for directions from train station, I never got a response. So, when I arrived, the very standoffish desk clerk couldn't find me on the books, but gave me a room once I provided my confirmation. I felt that they were probably hoping I wouldn't show as they could get much more for the room than that rate I was given.
The room was spacious - small bath but that is the norm in Italy. Rooms are clean and well appointed. The location is nice. The breakfast would probably be considered generous in Italian terms, although not always the freshest.
I stayed for five nights and the staff never warmed up. There was only one staff member that was always nice and helpful. The man in charge seemed bothered by the slightest request or question and had a very snobbish attitude. They would provide recommendations when asked, but none really seemed like they should be in a customer service position. I never really felt welcome or comfortable
All in all a good experience, but could have been so much better with a more personable/approachable staff.
My husband and I have just returned from six weeks travelling around the world. Lucca was a wonderful place to stay. Palazzo Alexander was fantastic. Our room was called Turandot and was on the corner of the building and was great. It was very big and extremely comfortable. The hotel staff were outstanding. Nothing was too much trouble. They not only recommended restaurants in Lucca which were brilliant, but also in Florence and Rome. I would definitely stay here again. The breakfast was plentiful and very good. My only criticism would be that Lucca is very quiet at night during April, but this could all change once summer comes.
Wonderful hotel, wonderful city
This small hotel was perfectly situated to tour the wonderful city of Lucca. It is a definite advantage to be within the walls. The hotel is charming and the service impeccable. We had a room at the top floor that overlooked the terra cotta roofs. Every room is named for a different opera (We stayed in La Traviata) which is fitting for a hotel that is in the city of Puccini's birth.
La Dolce Vita
The good life in Italy doesn't get any better than this. Personal, gracious service from a very knowledgeable staff. Fastidious, well decorated accomodations. I've been to Lucca three times... wouldn't stay anywhere else. If fact, it is worth going to Lucca for this hotel.
Over the top kindness
When my husband couldn't get the directions right to drive out of the walled city, Piero, one of our hosts, showed my husband the way out of the city on his bicycle. Hot baked apples in the morning, dignified staff but with a sense of humor--We spent 4 days here at Christmas and they made it bearable to be away from home making reservations at good restaurants for Xmas Eve & day. Rooms, named for Puccini operas, were comfortable and elegant.
Super Location and staff
Spent 2 nights here in Oct 2003. Small, typically italian converted 'palace' with simple but well equiped bedrooms and particularly nice bathrooms. High point were the super staff who were extremely helpful and cheerful. Not cheap, but then nothing is in Italy - and we didn't find anything which we would have preferred in the historical centre.
Very convenient for the bus station for trips into Pisa and around. All Italian historic places seem to major on the history - rather than true top class hotel standards, but this appeared a better option than many in what is a beautiful town. We enjoyed our stay. Do let the staff book your restaurants as we were caught out one night ( not too many decent options and all full! ).
Comfort & Location in Lucca
Most things are quite likeable about this hotel, particularly the staff who are warm and friendly.The lobby is small but attractive with a good breakfast room on one side serving a fine buffet breakfast, and a small lounge with internet access for guests. The rooms are rather small and the marble bathrooms even smaller in scale, but they are comfortable. The furnishings appear rather lavish in photographs but in fact are a bit tacky in reality - loud reproductions. Nevertheless, you are in a great downtown location with a nice staff and very comfortable rooms which is not easy to come by in Lucca. We plan to stay here again and recommend - knowing all the Lucca alternatives - that you do also.
Excellent recently refurbished palazzo hotel.
Had very spacious junior suite with small balcony and windows facing in two directions over Lucca (room Madam Butterfly). The furnishings very lush, lots of gold decoration, good sized bathroom with whirlpool bath. Hotel bikes available but as it was pouring down when we were there a gondola would have been preferable. Breakfast small self service affair but in lovely room and more than adequate. Staff very helpful and accommodating especially Piero the night porter who will recommend restaurants and book them for you. The hotel does a very good winter deal, 4 nights for the price of 3 and a free meal in a local tratorria if you arrive on a Sunday or Monday. We didn't have to pay for any extras like wine, water or even liquers!
TripAdvisor Reviews Hotel Palazzo Alexander Lucca
Travel Blogs from Lucca
... that criss-cross the town. I think "my peeps" have found their wings!
Tomorrow we depart via train for Florence for a three-night stay, which should allow enough time for Irene to check the leather goods, and to show Lucy and her some of the beautiful churches and works of art that inhabit every corner of this city. Also, the beautiful lady who owns the apartment we rented in Rome last year will be paying a short visit on Sunday afternoon, traveling ...
... guide had to give an English and Italian version and some of the other tourists were a bit noisy. The rooms were lovely – quite ritzy. It is clearly owned by a wealthy family. Lovely furniture and painted ceilings. After the tour we drove home – very picuresque area north of Lucca to drive through.
We stopped at our favourite Products of the Area store and bought raspberries, home made ravioli, ...
... with their beautiful tiles,only in Tuscany. We caught the local train to our village and had antipasti with lovely French champagne followed by osso bucco. Rich found a local cheesecake and apple tart with whipped sweetened cream and out came the Vin De Constance dessert wine! What a treat to be able to live the dreamy fantasy, I do feel like the luckiest woman alive and my only problem is my hangover today and much broader ...
We all arrived at breakfast this morning a bit slow and tired after our marathon day yesterday. Despite being a bit slow we were looking forward to seeing Lucca and Pisa today. Gilberto was keen for us to get to Lucca pretty early so we could experience it without the crowds that turn up later in the day. Tourists! Lucca is only about half an hour from Montecatini and we arrived just after 9.00am. It was lovely walking through the streets so ...
... small, friendly market with everything you need ... supplied up with pâté, tureen, fruits and vegetables, mince and some cheeses, we left ready for a long drive toward the impressive Millau bridge. We had read that one of the best viewing places was north of the bridge, so we set sail. We arrived, after a mammoth drive at the stop, and we weren't disappointed. The bridge is nestled perfectly in the valley overlooking the small town of Millau. It's unbelievable that a ...