Hotel Palazzo Alexander Lucca

Stayed at Palazzo Alexander for 3 nights, it is a nice hotel, good location. The staff was very helpful and friendly. They made great restaurant recommendations and arranged for a private driver to tour San Gimignano and Pisa at a reasonable rate. I would stay there again. Lucca is a wonderful town.

However, I thought the rooms were a bit overpriced.

We just returned from a fantastic stay in Lucca- there were 5 of us - ages 35-68. The staff, food, and accomodations at the Plazzo Alexander were top notch. Breakfasts were fresh, plentiful, and delicious- the fruits and cheeses were especially good. The entire staff - from maids to front desk- were very friendly and helpful. We enjoyed riding the free bikes, got wonderful dining recommendations, and assistance with everything from taxi to tickets for musical events. I would highly recommend this hotel.

I guaranteed my reservations six months in advance and got an excellent rate for a weeks stay. When I emailed a question about two weeks before arriving asking for directions from train station, I never got a response. So, when I arrived, the very standoffish desk clerk couldn't find me on the books, but gave me a room once I provided my confirmation. I felt that they were probably hoping I wouldn't show as they could get much more for the room than that rate I was given.

The room was spacious - small bath but that is the norm in Italy. Rooms are clean and well appointed. The location is nice. The breakfast would probably be considered generous in Italian terms, although not always the freshest.

I stayed for five nights and the staff never warmed up. There was only one staff member that was always nice and helpful. The man in charge seemed bothered by the slightest request or question and had a very snobbish attitude. They would provide recommendations when asked, but none really seemed like they should be in a customer service position. I never really felt welcome or comfortable

All in all a good experience, but could have been so much better with a more personable/approachable staff.

My husband and I have just returned from six weeks travelling around the world. Lucca was a wonderful place to stay. Palazzo Alexander was fantastic. Our room was called Turandot and was on the corner of the building and was great. It was very big and extremely comfortable. The hotel staff were outstanding. Nothing was too much trouble. They not only recommended restaurants in Lucca which were brilliant, but also in Florence and Rome. I would definitely stay here again. The breakfast was plentiful and very good. My only criticism would be that Lucca is very quiet at night during April, but this could all change once summer comes.

This small hotel was perfectly situated to tour the wonderful city of Lucca. It is a definite advantage to be within the walls. The hotel is charming and the service impeccable. We had a room at the top floor that overlooked the terra cotta roofs. Every room is named for a different opera (We stayed in La Traviata) which is fitting for a hotel that is in the city of Puccini's birth.

The good life in Italy doesn't get any better than this. Personal, gracious service from a very knowledgeable staff. Fastidious, well decorated accomodations. I've been to Lucca three times... wouldn't stay anywhere else. If fact, it is worth going to Lucca for this hotel.

When my husband couldn't get the directions right to drive out of the walled city, Piero, one of our hosts, showed my husband the way out of the city on his bicycle. Hot baked apples in the morning, dignified staff but with a sense of humor--We spent 4 days here at Christmas and they made it bearable to be away from home making reservations at good restaurants for Xmas Eve & day. Rooms, named for Puccini operas, were comfortable and elegant.

Spent 2 nights here in Oct 2003. Small, typically italian converted 'palace' with simple but well equiped bedrooms and particularly nice bathrooms. High point were the super staff who were extremely helpful and cheerful. Not cheap, but then nothing is in Italy - and we didn't find anything which we would have preferred in the historical centre.

Very convenient for the bus station for trips into Pisa and around. All Italian historic places seem to major on the history - rather than true top class hotel standards, but this appeared a better option than many in what is a beautiful town. We enjoyed our stay. Do let the staff book your restaurants as we were caught out one night ( not too many decent options and all full! ).

Most things are quite likeable about this hotel, particularly the staff who are warm and friendly.The lobby is small but attractive with a good breakfast room on one side serving a fine buffet breakfast, and a small lounge with internet access for guests. The rooms are rather small and the marble bathrooms even smaller in scale, but they are comfortable. The furnishings appear rather lavish in photographs but in fact are a bit tacky in reality - loud reproductions. Nevertheless, you are in a great downtown location with a nice staff and very comfortable rooms which is not easy to come by in Lucca. We plan to stay here again and recommend - knowing all the Lucca alternatives - that you do also.

Had very spacious junior suite with small balcony and windows facing in two directions over Lucca (room Madam Butterfly). The furnishings very lush, lots of gold decoration, good sized bathroom with whirlpool bath. Hotel bikes available but as it was pouring down when we were there a gondola would have been preferable. Breakfast small self service affair but in lovely room and more than adequate. Staff very helpful and accommodating especially Piero the night porter who will recommend restaurants and book them for you. The hotel does a very good winter deal, 4 nights for the price of 3 and a free meal in a local tratorria if you arrive on a Sunday or Monday. We didn't have to pay for any extras like wine, water or even liquers!